Reviews

This profile includes reviews for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

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  CenturyLink

  P O Box 52187 Phoenix, AZ 85072

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  CenturyLink

  3030 E. Semoran Blvd. Apopka, FL 32776

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  CenturyLink

  P O Box 153000 Altamonte Springs, FL 32715-3000

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  CenturyLink

  890 S 2nd St Lebanon, OR 97355

Review Details

• Review fromNikae P

  Date: 03/04/2025

  1 star
  Off-shore customer service that is bumbling, unhelpful, tedious. Abhorrent customer service, my cable has been damaged and it has been a nightmare trying to get a technician to service the problem. CenturyLink keeps trying to cancel my appointment, even sending me a text that it has been cancelled because they dont see any problem? After spending an hour by text with a useless off-shore customer service *** I received an appointment by text for a name and address that was not mine, Ive been told that I am not the account holder, and had to deal with three different off-shore customer service ***s who need 15 minutes to pull up my account. I need Internet for my job, this is so frustrating. Still have no Internet, my bill is the same whether I have service or not.

• Review fromZach S

  Date: 03/04/2025

  1 star
  Our current ISP *** has been so bad that we have been forced to attempt to sign up with a different provider. Unfortunately, our alternative is CenturyLink. These morons have created two separate installations orders/appointments, only to send a notice that they must cancel our service because we are now served by Quantum. If only this were the case. When contacting Quantum, they explain that our address is still under CenturyLink coverage. You can explain this to CenturyLink's outsourced support team, but they either don't care or understand. They only care about setting up a new order that gets cancelled days later. This cycle could go on indefinitely.While it's frustrating that CenturyLink is refusing new customers, not having to deal with their idiotic customer service may be a blessing.

• Review fromJosh B

  Date: 02/25/2025

  1 star
  Horrible price gouging, can't access my bill online. Cannot pay my bill online due to "Unable to retrieve your account." Services are Horrible. Had a technician tell me that centurylink will not upgrade our communication lines because there's not enough people in our area to justify doing so. Was told by technician that they were to keep patching telephone lines that were installed in the ******** bill continues to be far greater than what I signed up for. It's near impossible to speak to someone on the phone, but when you do, it's someone overseas, making it extremely difficult to understand. I've been fighting with centurylink for years paying exorbitant prices for what I've been receiving. Home telephone is always has static, and the internet drops when we get alot of rain. And we get alot of rain. I can't keep up on my bill due to Unable to access my account. Their website for customer service or billing seems to always be "Unable to process." Centurylink has been our only available phone and internet option where I live until we got starlink. Now I finally have the option to get rid of centurylink. Centurylink even makes it difficult to cancel their service. I've had enough of centurylink!

• Review fromKen N

  Date: 02/21/2025

  2 stars
  I have been a customer for 30 years. Heck I paid somebody's salary for a year. I recently wanted to stop paying for my landline and they close my account without notifying me. I have been out of internet for a week now it's supposed to be connected yesterday still not and I'm ******. **************** means nothing anymore it seems. They talk the talk but they don't walk the walk.

• Review fromALIN R

  Date: 02/14/2025

  1 star
  I was promised price for life. The internet never hits the actual speed they quote but the price increase is irritating and what makes me consider switching services

• Review fromDenise L

  Date: 02/13/2025

  1 star
  Century Link is sending bills for no service due to non-technical support of their DSL WiFi only , fixed price for life plan. Multiple calls were made to rectify this situation. The service *** gave inaccurate info regarding closure of account. So Im paying a bill for service that was discontinued by the Century Link months ago for no service.

• Review fromEllie F

  Date: 02/11/2025

  1 star
  Non-existent customer service.I have been without disapprove for a week, three service calls requested. Have not seen a service man yet. They tell me it is fixed...is not fixed yet.

• Review fromPaul N.

  Date: 02/07/2025

  1 star
  Quantum fiber. Bad services: in call customer services famous quote " there outage services on area " and " we send technician soon as possible" just to satisfy customers feelings. Technician: they work anytime they feel likes, not helping at all with the problem. False advertisement: fast internet And I been experiencing bad internet and in phone service not helping at all. Ever month my ******** service Down for more than 3 days and call them and solution is " there an outage in you area " or " we send technician soon " or " we'll reimburse you down time " none of those quotes been resolved and I think that I been targeted to get bad services. But if they talking Upgrade, bill or Sign up or anything about $$$ they will work sooner as it plan.

• Review fromEd W

  Date: 02/07/2025

  1 star
  NO REAL CUSTOMER SUPPORT I tried all day to talk to someone at CenturyLink tech support. I was continually routed to the automated chat and asked the for my account info over and over then the robot would check the line and say they could not complete the check. It took hours of this before a person (I think) came on the chat and help resolve part of the issue. Then later in the day I tried to get ahold of someone to resolve the other half of my internet issues and I was on a chat for 3 hours with someone who said they would have answers in a few seconds. Waiting and waiting. Never got an answer and went to bed. I used to call CenturyLink Tech Support, someone would answer the phone and issues would be resolved. Now there little to no call in tech support and we left chatting with someone probably in another country juggling 50 chats at once with little knowledge of the system. :-(

• Review fromLinda G

  Date: 02/06/2025

  1 star
  Called today wanting information, since I was not forth coming they told me the information they already had: including my ssn#. I told them they had the wrong person all the information was incorrect..he got angry and called me a liar before hanging up. They do not have me person to have any of my personal records. He said all they need is my doctors name.