Reviews

Review Details

• Review fromLinda B

  Date: 05/04/2025

  5 stars
  We have only one short term rental. It's a weekend home we have owned for 40 years and don't use as much as we had in the past. We decided to rent the upstairs only, so that we could stay there when we wished. Evolve was easy to work with and understood our concerns. They took great photos, wrote the text and provided wonderful assistance for all aspects of transferring our property to short term rental. It's easy to reach them and they respond to every request.
  

  Evolve

  Date: 05/09/2025

  Thank you for sharing your experience, *****! Were so glad to hear that we made the transition to short-term rental smooth and that you felt supported every step of the way. Were always here when you need us!

• Review fromSherry D

  Date: 05/03/2025

  5 stars
  As owner ,use Evolve to get clients and satisfied to have the house rented ,Thank you so much!!
  

  Evolve

  Date: 05/09/2025

  Thank you so much for your kind words, ******! It's a pleasure working with you and we look forward to continued success together.

• Review fromTony A

  Date: 05/01/2025

  5 stars
  We had a great experience. Actually arrived in town earlier than expected and we were able to occupy a little bit earlier than planned.The house was good and the neighborhood was great! We had a quiet, relaxed visit, just what we needed.
  

  Evolve

  Date: 05/05/2025

  Thank you for sharing your experience, ****! We're delighted to hear that your early arrival was accommodated smoothly and that you found both the house and neighborhood to your liking. We hope to welcome you back for another peaceful stay in the future!

• Review fromRebecca C

  Date: 05/01/2025

  5 stars
  We've used Evolve as our online property management company for six years now. I was spending so much time trying to manage online bookings, payments, communication with customers, etc all from overseas, and ********************** took all of that off my plate. We still had to find our own housekeeper and property manager on site, but Evolve can help some with that too if needed. The pictures they took of our property are very professional, and they were quick to retake photos when I felt that certain aspects of our property weren't highlighted well enough. They are quick to respond whenever I have a change I'd like to make, have a question and/or a complaint. I have recommended them to one other friend who has a vacation property, and she's been happy with them too. We plan to continue using Evolve, and I would totally recommend them to other property owners.
  

  Evolve

  Date: 05/05/2025

  Thank you for your thoughtful review, *******! It's wonderful to know that our professional photography, responsive support and flexibility in accommodating your requests have contributed positively to your experience. Your recommendation to a fellow property owner is greatly appreciated and we're honored to continue partnering with you. 

• Review fromDawn H

  Date: 04/29/2025

  5 stars
  I launced my first Short Term/Mid Term rental with Evolve after doing my own research. I'm happy that I did so and recommended that my Cousin (Owns Short Term Rental) give them a try as well. Three years later we are still with Evolve. For me personally, I'm grateful for Evolve's support in marketing, Professional picture taking and reimbrusement for the occasional damage to my place. Evolves communication with inquiries is thourough, timely and spot on. I've received lots of support in choosing service vendors, pricing my Unit and I enjoy the ability to flex my calendar availability as my needs evolve. I've recommended Evolve to other Hosts/Owners and will continue to do so.
  

  Evolve

  Date: 05/01/2025

  Thank you for sharing your experience. Were glad to hear youve had a positive experience and appreciate you recommending Evolve to othersit says a lot!

• Review fromDebra R

  Date: 04/28/2025

  5 stars
  I can't say enough good things about my experience as a first-time host with Evolve. They have supported me every step of the way to make sure the experience is top-notch for my guests and we have nothing but 5-Star reviews! I do not think I could have done nearly as well for my guests had I used another company or tried doing this on my own.
  

  Evolve

  Date: 05/01/2025

  Thank you for sharing your experience! It's fantastic to hear how Evolve has helped make your hosting journey a success right from the start. Earning consistent 5-star reviews is a huge accomplishmentcongrats! Your feedback really highlights the value of having the right support behind you, and were so glad Evolve has been that partner. Wishing you continued success and many more happy guests!

• Review fromJessica F

  Date: 04/22/2025

  1 star
  Tried to use this property as a rental owner. *****. Communication was poor, goal post kept being moved for how to get the property listed. Wasted time and money, spend the extra money and hire someone else.
  

  Evolve

  Date: 04/25/2025

  We're sorry to hear you had this experience and truly appreciate sharing your feedback, *******. We understand how valuable your time and investment are.
  

  Our team follows a specific process to ensure every property is in great condition before its listedthis helps avoid wasted time and ensures the listing performs its best. While that may involve some extra coordination up front, its all to set our owners up for success.
  

  Were always working to improve communication and make the process smoother. If youd like to connect directly, please dont hesitate to give us a call at ************ or reach out on any of our social media platforms.

• Review fromL. O

  Date: 04/15/2025

  1 star
  HORRIBLE! The room had NO hot water - I was told by '***' (who was useless in regard to helping with getting it fixed) that the problem began the day prior but yet they seemed surprised when we called to ***ort the issue. I did advise *** that we had a funeral and a family situation that we needed to p***are for - no relief. I then advised *** that out legal *** will be notified if they couldn't rectifynor refund our monies. *** actually called me back YELLING/SCREAMING at me because I gave him the heads up re: atty. *** I am getting continuous harassing emails from a person undern4 names (- ***, ******, *******) - don't know who I am talking wiyh and do not care I am now having to block her and her continual harrassment.Beyond the harassment- the room was disgusting and I believe possibly dangerous. No hot water, the floor seemed to have holes that were covered but you sank in and wobbled in many places. Electrical plates/switches were loosely plastered to the walls and their definition of "Clean" is quite different from mine. The bathrm was disgusting as were most all surfaces in the room.Stay away from this company! Beyond their taking your money while knowingly not providing a safe, reliable "product", the individuals that 'run' the company begin harassing communication when called out about their lack of providing a safe environment.

• Review fromJackie A

  Date: 04/15/2025

  1 star
  We booked a property with Evolve in November 2023. There was a festival which we bought tickets for and purchased our airfare. In April 2024 they let us know they were cancelling our reservation. I believe this was due to the fact that they wanted to get a higher rate as occupancy levels soared and available places reduced. Very poor customer experience - will not work with them again.
  

  Evolve

  Date: 04/21/2025

  We're truly sorry for the inconvenience caused by the cancellation of your reservation. We understand how upsetting this must have been, especially with your travel plans and festival tickets already in place. While cancellations are rare, owners do reserve the right to cancel under certain circumstances. In this case, the owner informed us they were no longer able to host.
  

  We also want to assure you that Evolve is committed to transparency in our bookings and pricing. Our goal is always to provide a fair and reliable experience for our guests and we do not support cancellations made for the purpose of increasing rates.
  

  If you still need some assistance, wed be happy to help you find an alternative property. Please dont hesitate to give us a call at 877-881-7584were here to help.

• Review fromBryan R

  Date: 04/15/2025

  1 star
  ********************************************Rental Dates 3/23/25 - 3/29/25**Ripped/missing pool lanai screens that allowed insects to enter the pool area and ruin our vacation. Broken shade for the sliding door that wouldn't open or close and always had a string hanging in the way. Broken dishwasher, stained furniture, stained carpets, unsafe garage door that doesn't lock, and a security pad that had a low battery and went off in the middle of the night scaring everyone in the house.This is unacceptable. The ad for the house we rented was VERY misleading, had we not paid in full upfront and had other options on short notice, we would have left and stayed at a better place.Because of the deception I will definitely not recommend renting with evolve to anyone so that other potential future renters don't waste their money and have their vacation ruined as we did.This was a terrible experience and Evolve should be ashamed to help rent out homes like this. I gave evolve a chance over ****** and Vrbo and I was taken advantage of. I should've received at least a partial refund but Evolve's customer service was of no help. I know for a fact that the other two rental service companies would've done what's right.
  

  Evolve

  Date: 04/21/2025

  Were sorry to hear you were disappointed with your stay, *****. At Evolve, we take your concerns seriously and took the time to look further into your stay, including reviewing your communication with our team. The owner provided documentation confirming the pool was professionally serviced on your check-in day, and that the home was cleaned and inspected prior to your arrival. Since no issues were reported during your stay, we werent given the opportunity to address them at the time.

  We do our best to provide fair and reasonable resolutions by considering all documentation from both guests and owners. While we understand this isnt the outcome you were hoping for, we believe our team took all necessary steps to determine the resolution and were not able to offer you a refund at this time.We do appreciate your feedback and will continue using it to improve the guest experience.