Complaints

This profile includes complaints for CorePower Yoga's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CorePower Yoga

  3001 Brighton Blvd Ste 269 Denver, CO 80216-5089

• 

  CorePower Yoga Broadway

  277 Broadway Denver, CO 80203-5902

• 

  CorePower Yoga Colorado Boulevard

  1699 S Colorado Blvd, Ste 1 Denver, CO 80222-4036

• 

  CorePower Yoga Grant

  333 E 13th Ave Denver, CO 80203-5401

• 

  CorePower Yoga South Boulder

  645 27th Way Boulder, CO 80305-3307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the services provided by CorePower Yoga, particularly their Pentagon City studio in ********. I have encountered significant difficulties in cancelling my membership, despite not being able to avail myself of their services since mid-March.My attempts to reach out to ************ City studio for membership cancellation have been futile, with no response to my multiple calls. This lack of communication has been a persistent issue and has aggravated my dissatisfaction.I relocated from ******** and have not been in a position to attend classes at the studio since March 14th. Despite my inability to use their services and my repeated efforts to terminate my membership, CorePower Yoga has continued to bill me on a monthly basis. The dates of these unauthorized charges are March 24th, April 24th, May 24th, and June 24th.I kindly request your intervention in this matter. It is essential that my membership with CorePower Yoga is canceled immediately. In addition, a full refund for the above-mentioned periods is warranted as I was not able to use their services during these months and had conveyed my wish to cancel the membership.Your immediate attention and assistance in resolving this matter will be greatly appreciated. I am hopeful that with your intervention, this issue can be rectified promptly.Thank you for your time and assistance.

  Business Response

  Date: 07/12/2023

  Hi *****,
  

  Thank you for reaching CorePower Yoga! I hope this email finds you well and you are having a wonderful day so far! My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. We have checked our system, and this is the 1st time we have received a cancellation request from you on 6/27/2023, if you have any previous communication, please send it to our team for us to investigate at ********************************  Also friendly reminder, you had the option to cancel/freeze the membership on your dashboard at any given time via corepoweryoga.com
  
  As per the terms and conditions that you agreed to when you signed up for a membership, the membership payment is on auto-renewal. You have also consented to us to collect payment on a monthly basis and will continue to renew monthly until you properly freeze or cancel your membership. We require a 30-day notice for cancellations, and it will start on the day you requested the membership be cancelled, which is . We are confirming your cancellation, and your last day to practice is 07/26/23. You will be charged a prorated amount of $24.39 on 07/24. We can confirm your account is canceled,and moving forward after the prorated bill, you will not be charged for any unwanted memberships.
  
  
  As a one-time exception, we are happy to refund the March to *** payment back to your CorePower Yoga account as an account credit . We cannot refund the June payment since that is under the 30 days notice to cancel. This credit will never expire. You can use it on a future month of yoga, class packs, drop ins,or even retail in studio! Please let me know if you would prefer to process this, or we will maintain your membership as-is.
  
  
  We are sad to see you go and hope to welcome you back to our studios again in the future!
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business practices extremely shady techniques when it comes to membership freeze and cancellation. I had frozen my membership for three months, and I asked to have it canceled. I was told that they required a 30 day notice period for cancellation and they informed me I would have a prorated charge for $24 between the 11th and the 15th, the 15th being the 30th day and the day I could cancel. I asked why, if my membership was frozen and only cost $15 per month to freeze, I would be paying $24 for 3 days of membership. They then told me they had to unfreeze the membership to cancel it. So now I am getting a huge charge for essentially wanting to cancel my membership, none of which is easily accessible information on their site. Completely dishonest business practices.

  Business Response

  Date: 06/22/2023

  Hi ******,
  

  Thanks for reaching out to CorePower Yoga. My name is ****** and I am one of our Senior Specialists on our Customer
  Experience Team. We thank you for your feedback on our membership policy. We require a 30 day notice for cancellations this also applies when your account is frozen.  At the time you signed up, you would have been prompted to agree to our Terms and Conditions and also on 5/9 when the freeze request was done.  For that reason, I cannot honor to waive our cancellation policy. Your last day to practice is 7/15/2023. You will be charged a pro-rated amount of $24.54 on 7/11.
  
  
  We are sad to see you go and hope to welcome you back to *********** again in the future

   

  **************
  Senior Customer Experience Specialist
  ********************
  ************

  Customer Answer

  Date: 07/28/2023

  Hi, 
  
  I'd like to withdraw/delete my complaint #********. It has been resolved. 
  
  Please let me know if I need to do anything else in order to accomplish this.
  
  Thank you! 
  

  
  

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is one of the most coercive companies I have ever engaged with. They claimed they cancelled my membership only to continue charging me for EIGHT MONTHS. offered me a "free trial" (all the while knowing I was still paying presumably) as if I did not have a membership..... I called and emailed multiple times and they refused to give my money back. I have paid corepower yoga almost $1,000 for a service I did not use and did not know I was paying for!! This company needs to be investigated by consumer protection because what they are doing is horrible.

  Business Response

  Date: 06/16/2023

  
  Hi ****,

  I hope this email finds you well and you are having a wonderful day so far.
  I wanted to reach out and follow up with your recent refund request for 2 payments of $185.00 on 5/3/2023 and 6/3/2023.
  Taking a look at your account, I see that you agreed to our Terms and Conditions on 10/07/2022. Per our All Access Membership policy, we require 30 days notice prior to cancellation, and membership charges are non-refundable.
  I see that you originally signed up for an Intro Month All Access Membership on 10/22/2022. This membership then renewed on 11/22/2022 into a full priced membership, which you used to attend a 5:00PM Yoga Sculpt class reservation on 11/29/2023. You then froze your membership online through your Dashboard account from 1/3/2023 until 4/3/2023. Your membership unfroze on 4/3/2023 accordingly, which is why you were charged for *** and June.
  
  I see that you sent in another submission to freeze your account from 6/13/2023 until 8/13/2023.
  
  As an exception, we offered you the two payments for a $370.00 credit on your account and you accepted.
  
  Please let us know if you have any other questions by replying to Tali communication.

   

  Thank you

  
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an intro month at ********** yoga. Toward the end of the month, I was constantly pinged in their app about "maintaining a consistent practice" by buying a class card to keep it going. So, while I'm sure they have a legal disclaimer someplace, in practice it did NOT seem that the intro month would "roll over" into a monthly unlimited membership. So, I bought a 10 class card, unaware that I would also be billed every month for the unlimited pass. During the next month, when I attended class, classes came off the 10 class card: the remaining classes lowered. So why would I think I had an unlimited membership also? After that month I stopped going. Now it's 3 months later and I noticed that I was still being billed monthly for an unlimited class card. I called today to ask if I could be refunded ONLY for the month to come, which begins today. They refused. I asked them why I was first pitched, and then allowed to purchase, a 10 class card even though I had an unlimited pass-- I was told that people like having multiple passes so that they know they'll always be covered, since the 10 card does not expire. But you can buy a class card on the spot if you run out somehow. Their explanation was actual gibberish.On top of that, since they require 30 days to cancel, I'm being billed -- AFTER this coming month -- for an extra day. I'm sure they violated no laws-- although I still wonder why the classes in my second month came off the 10 class card WHEN I HAD A MONTHLY UNLIMITED CARD. It's just incredibly shady and I felt it ought to be reported.

  Business Response

  Date: 06/16/2023

  Hello ******,
  I hope you are doing well and thank you for reaching out! My
  name is ****** and I am one of our Senior Specialists on our CustomerExperience Team
  I understand that you were not aware of the auto-renewal of your Intro-month membership.
  As a one-time exception, we are happy to credit your CorePower Yoga account. You now have $358 available for use on your account. This credit will never expire. You can use it on a future month of yoga, class packs, drop-ins, or even retail in the studio!
  
  
  While you cannot view or apply account credit online through your dashboard, you may go to your nearest studio to use your account credits and to know your outstanding balance, or you may also call us at ************ and we are happy to assist.
  
  
  If you have any further questions or concerns, please don't hesitate to contact us.
  
  
  Many thanks!

• Initial Complaint

  Date:05/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent multiple emails to Corepower Yoga to delete my online account. They have not be successful and they are slow to respond to my email. They are violating the ******** ************* Protection Act because it gives me the right to have my account and information deleted. Furthermore, they have an outdated privacy policy that has not been updated since 2021. I do not use Corepower Yoga and I do not want an account with them.

  Business Response

  Date: 05/17/2023

  Hi J,

  Thank you for reaching out. We are able to delete information for ********** customers as a part of the California Consumer Privacy Act only. You're welcome to submit a request here ******************************************; to have your information removed from our records if you'd like.

  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20068954
  
  I am rejecting this response because: I have tried that already for years and you all have not deleted my account as I can still log into it.
  
  Sincerely,
  
  J ******

  Business Response

  Date: 07/14/2023

  Hi *****,
  
  Thank you for reaching out to CorePower Yoga. Even though CorePower Yoga is a small business that does not fall within the scope of the ****** CPY elected to fulfill your request. This email is to confirm that CPY has deleted all information it holds that fall within the scope of the ****** Please note that job applications or employment-related information does not fall within the scope of the ****** so if you interacted with CPY in an employment context, CPY will retain those records consistent with its data retention practices.
  
  Thanks,
  ****************
  Customer Experience Manager
  *********************************************************
  ********************
  ************

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CorePower Yoga has a free week promotion and thus I tried this free week starting March 9th, 2023 and the teacher was good. I was not aware that it was a reoccurring charge. Then the front staff asked me if I would like to try for 99 USD for the next month and I thought that price was fine and thus I said yes. No contract was shown to me at that moment and the front desk stuff directly charged my credit card as it was on file. Then next month, I found that I was charged for 189 USD from my credit card without notice. Although no one told me that the price would double, at that time I had a job and I thought I could still afford it. Nonetheless, I asked the front desk staff about the cancelation policy and the lady told me that I only need to tell them before the next billing period to cancel the membership. I lost my job last week and could not afford the price anymore. Therefore I sent an email for cancelation and I was told that although my next billing period starts at May 27th, I need to give a one-month notice and thus they would charge me until June 9th. This is ridiculous as it was totally different from what the staff said. I told them that the staff said a different thing, and please do not charge me any further from May 27th. Their customer service had no sympathy and said no. They actually said I agreed to the terms and conditions at the first day before the free one-week trial (March 9th) that I need to give a one month notice. This is unfair - if you told everyone that you need to have a one-month notice for cancelation before you have a free one-week trail, then nobody is going to try the free-trial! I only asked to not bill me for the next billing cycle. Even that was rejected! I am deeply disappointed. CorePower Yoga does not care about customers at all and the free trial period was deceiving and shady.

  Business Response

  Date: 05/23/2023

  Hi April,
  
  I hope this email finds you well and you are having a wonderful day so far! My name is ****** and I am one of the Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with you regarding your cancellation request on 5/10/2023. Taking a look at your account, I see that you agreed to our Terms and Conditions including our 30 day cancellation policy on 3/10/2023, prior to when you signed up for your membership.
  
  Your membership is set to cancel, and with our 30-day notice you still have until 6/9/2023 to practice with us. You will be charged a final pro-rated bill on 5/27/2023 for $85.35.
  
  
  While we are not able to make exceptions to this policy, I understand that this is not the result you were looking for. I have added a complimentary drop-in class onto your account that can be used at any time in future, at any of our CorePower Yoga locations in your home market. We will be closing your request as resolved, and we hope to welcome you back to our community again in the future.
  
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an intro month for $89 from March 14-April 14 of 2023. During the last week of my intro month, there was a red message on my account that said your membership is set to cancel on April 14. I also injured myself that week also, the so so couldt take any yoga classes for the next few weeks. I was planning on joining the ******** location once I was cleared by my doctor. I just found out that my membership was in fact still on no being charged $189. When I called they told me they had to escalate this to get me a resolution. There should not be red message across your account home page stating your membership is set to cancel on and give the date. So I was changed $189 for a monthly membership that I didnt use and injured? They also told me you need to give 30 day notice to cancel, but how do you cancel a 30 day intro month?? I didnt realized I had to tell them the first day that I wouldnt be joining after?

  Business Response

  Date: 05/16/2023

  
  Hello **** , thank you for your patience and expressing your concern over the matter!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. We appreciate you reaching out to ** regarding your membership.
  We do require at least a 30 day notice prior to your billing date to process the cancellation or freeze, as stated in the agreement you sign upon signing up for a membership.Given the challenging times for everyone, we want to be accommodating, but we also need to adhere to our policies as well, and hold all students to the same standards, but please check your email, we just sent you a email regarding your account .

  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:05/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** October 2022 I signed up for a 7 day free trial with CPY. Before that ended, staff told me that I could get a month for approximately $99. Staff helped me sign up, in the store. I told them I was going with my sisters, who were visiting from out-of-town, because my mother was dying. We went almost every day during that stressful time. I told staff I was going to be sorry when it ended, and we counted down the days. At no time did anyone tell me that the membership would continue. I was given no paper work, and never did CPY contact me to indicate I was a member. ( I did get an email in MArch, offering another "deal" on joining--showing that even CPY did not know they were charging me each month! ********** yoga charged me $159 per month, from November until now, when they are still charging me! I hereby request full reimbursement for the charges from November through May. When I asked to quit, they said I had to keep paying through June 1. The total amount through ***** is $954. ($159/month for 6 months. I only discovered I was a member--all this time--because I decided to join for another month this *****, only to be told that I had been a member all along!

  Business Response

  Date: 05/05/2023

  Hello ******, thank you for your patience and expressing your concern over the matter!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent refund request we received from you.
  
  I apologize that this news is upsetting, and I thank you for your feedback. We appreciate you reaching out to ** regarding your membership. At the time of sign up and making reservations online via our website, you would have been prompted to agree to our Terms and Conditions and they were agreed on 10/23/2022 7:34pm.  For that reason, I cannot honor a refund back to your credit card.

  Given the challenging times for everyone, we want to be accommodating, but we also need to adhere to our policies as well, and hold all students to the same standards.
  
  I am still more than happy to offer a credit to the *** account for future use. If you would like to use the credit on a future month, please let me know so I may set this up for you, or I can just put the credit on your account for you to use on in studio Class Packs, retail,and drops ins.
  

  
  Please let me know how you would like to proceed.
  
  With Gratitude,
  **************
  Senior Customer Experience
  ********************
  ************

  Customer Answer

  Date: 05/06/2023

   
  Complaint: 20020013
  
  I am rejecting this response because:

  You offered approximately $600 credit, when it is $950 that I am owed.  I have asked several times for an itemized receipt of the amounts I paid and the money you have deducted to reduce the amount of my credit.  In addition, for the first time, you mentioned a $35 cancellation fee!

  I am really shocked at your business practices.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/10/2023

  Hi *******,
  
  
  Thank you so much for calling **. It was so lovely speaking with you on 5/9. We sent you a email confirmation where you agreed to accept the account credit of $954.

  This email is to confirm that your credit refund from CorePower Yoga has been processed. You now have a total of $954 available for use on your account with the code ****************, which will never expire. You can use this digital credit on any future membership purchases, class packs, drop-ins, or even retail in the studio. While you cannot view or apply account credit online through your dashboard, you may go to your nearest studio to use your account credit and to know your outstanding balance, or you may also call ** at ************ and we are happy to assist.
  
  
  Also, I'm confirming that you no longer have any scheduled payments on your account going forward and your membership was cancelled effective on 5/7/2023.
  
  
  If you have any further questions or concerns, please don't hesitate to contact **.
  
  
  Many thanks!
  
  
  ----
  **************
  Customer Experience ***************************************************************************
  ********************
  ************

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against CorePower Yoga for their unacceptable business practices. I canceled my membership with CorePower Yoga on [date], and was charged twice for the same month. I reached out to CorePower Yoga's customer service to resolve the issue and request a refund, but was met with unhelpful and unresponsive representatives who refused to refund the double charge. This is an unacceptable business practice and a clear example of taking advantage of customers. I am seeking a full refund for the double charge and an explanation for this billing error. I urge BBB to investigate this matter and ensure that CorePower Yoga is held accountable for their unethical practices

  Business Response

  Date: 05/01/2023

  Hello ****, thank you for your patience and expressing your concern over the matter!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent refund request we received from you. We can confirm on 4/25/2023 we received your request and sent it over to our Franchise owner in ******************** and we can see you were refunded two charges of $152 back to your credit card on 4/25/2023. Please allow the 5-7 days for processing.

  Please let ** know if you have any other questions.
  
  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a monthly membership for in-person classes. I tested positive for Covid. I asked the business for a 7-day extension since it is against Public health policy to be in public with a positive Covid result. CorePower refused to provide a 7-day extension.

  Business Response

  Date: 05/02/2023

  Hello ****** , thank you for your patience and expressing your concern over the matter!
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up with a recent request we received from you about extending your membership for 7 days because of the reasons you have expressed over email communication with us. At this time we cannot honor your request because you have requested to cancel your membership. However, we want to be accommodating and we have added 3 complimentary drop ins to your account to use after your membership ends on 5/12/23. These drops ins will not expire. If you have any other questions, please reach out to the email communication you have with us.

  Thank you and have a great day!

   

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************