Business Profile
Furniture Stores
American Furniture Warehouse Lifestyle FurnitureHeadquarters
Reviews
This profile includes reviews for American Furniture Warehouse Lifestyle Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromAlejandra M
Date: 06/25/2025
1 starMade the mistake of buying some couches here back in April. Its till today June ******* that we still cant receive our chair. If our sales person wouldve told us it would take longer than 4 months to receive we wouldve never bought it. Every single week I call & its always next ********** been like that for the past 4 months. Do NOT recommend, go give someone else your money.Review fromAlice R
Date: 06/24/2025
1 starPurchased a foam mattress May 2023 began to have trouble with the mattress its May 2025 .It was sagging down where I laid I went into American furniture in ******, ******** off of ******* was told I have a 10 year warranty on my foam mattress which we knew. I went ahead and purchased another mattress, I submitted the warranty right away and was told that my mattress was not covered because What was going on is a comfort issue, not a mattress issue or a sagging issue, which is not covered under the warranty I disagreed this is not acceptable, so I continued talking to multiple people they offered me 70% of what I paid on the mattress, but I was told because it was financed. I had to pay $191 that day or I couldnt get that deal completely ridiculous because there was no money owed on that financing and we verified that and we continue to tell them that, then they turned around and said will give you 100% back but Asked me NOT TO PURCHASE FROM THEM !!!!! Wow that Is ridiculous and I have the email. I had already purchased the bed that I have now and I am saddened that they were trying to get money out of me that wasnt owed, they dont honor their warranty. No one even came and looked at the mattress they had me send pictures. How would you know by pictures and to be blatantly rude and say dont purchase from us again and *** already purchased my bed at this point I wish I never did !! and Im sure if the owner Knew how disrespectful his **************** employees /Warranty were being towards people and to tell somebody not to purchase from American furniture ,he would be very disappointed . Its quite clear, American furniture dont honor their warranty or their customers. just so you know, I wasnt gonna put a star at all, but in order to submit this, they give you no choice.Review fromRichard W
Date: 06/23/2025
1 starRichard W
Date: 06/23/2025
This company keep my money on a layaway I've been contacting them about it over a month now. I would not buy anything from them again.
American Furniture Warehouse Lifestyle Furniture
Date: 06/24/2025
Hello *******, may we ask you to email us at ******************* with the name on the account and the phone number we would have in our files for you, so we can look up your account please? Also may we ask you for your phone number that we can reach you at as well. ******* if you have a customer number or order number that you could provide that would be useful too. Thank you, we look forward in resolving any concerns that you have. Sincerely, AFWReview fromDonald L
Date: 03/13/2025
1 starIn 2019, purchased expensive bedroom furniture from American Furniture Warehouse. This month, the leather on the bed bench cracked. Contacted the consumer complaint section of ***, they refused my request to assist in the repairs and refused to connect me with the owner (**** *****, who is a veteran like myself). I spoke to ***** and **** of *** who were no help. I actually had to call ******** for good advice on possible repair options. *** personnel exercised poor customer service and I will not shop at *** again. In addition, my next step is to contact the Secretary of ************** to voice my ****************** name is ****** ****.Review fromWilson H
Date: 01/06/2025
1 starWilson H
Date: 01/06/2025
Company sells bad products and doesnt provide support. Bought an expensive couch that fell apart 1 year later. Avoid headaches and dont buy thereAmerican Furniture Warehouse Lifestyle Furniture
Date: 01/10/2025
We provide a 1-year warranty on most all products sold. We see that the customer made this purchase in May of 2022, three years ago. We did do warranty work for the customer in July of 2022, to fix an alignment issue and was done to satisfaction, according to our records, as we show zero communication from the customer with any additional issues since then. We would be happy to look further into any additional issues the customer may have, as the manufacturer may have an extended warranty past the 1 year, depending on what the issue may be. We will reach out to the customer. If there has been a change in contact information, the customer may contact us at ******************* as well.Wilson H
Date: 01/13/2025
Awf called and sent an email to submit photos. Since Ive been traveling for work I couldnt upload the pics before their link expired. The couch is internally falling apart and was built with low grade plywood, not by any stretch of the means a quality material. May 2025 would be 3 years, we are in Jan 2025. The damaged occurred just after 1 year and we called the company which proceeded to tell us there was no more warranty and that would cost x amount of money to have a tech to come out and inspect the unit to assess repairs (not to repair, but to look at it). Also, the company can call a warranty claim all they want, but they delivered a couch where the connectors didnt line up and the guys that dropped it off didnt have the proper tools. So someone had to **** me back. Just bad all around.Review fromSue R
Date: 12/26/2024
1 starSue R
Date: 12/26/2024
I purchased a dining room set in 12/2/24 with a delivery set up for 12/20. We never were contacted about a delivery time so spent several hours trying to contact someone. We were then told a manager would call us. After several more hours, I went to the store. I was told it was a computer problem and they would refund my delivery fee. I was also told I couldnt get the table until January. Our salesperson set up a new delivery on 12/23 so I would have it for Christmas. On 12/23 I received a call from her, stating another salesperson allowed their customer to pick up our table. She told them it was sold and going to be delivered. A manager called with and all I got was Im sorry. Nothing else! This is unacceptable and so unprofessional. This is a terrible company. I wish I wouldve read the many negative reviews before I went to the store. I asked for a refund and will never go to this store again. They need a new manager and much better customer service. They are very rude.American Furniture Warehouse Lifestyle Furniture
Date: 12/27/2024
Hello ******. We are sorry to hear of your frustration. May we ask you to email your order information to ******************** please? We would like to look further into this matter for you. Thank you, ***.American Furniture Warehouse Lifestyle Furniture
Date: 12/31/2024
Mrs. ***** emailed us and it appears that they purchased fromr American Signature Furniture out of ********, **. This is an honest case of mistaken identity. We have emailed the ******' the link to the correct BBB page for the store they purchased from in hope of getting their concerns addressed. Thank you, American Furniture Warehouse.Review fromCynthia A
Date: 09/24/2024
1 starI purchased the bed frame 2 days ago in American furniture Warehouse in ****** I paid $89 extra to have the bed delivered and assembled the delivery guys came they said that they do not assemble those type of beds and they left we found somebody to assemble it for us and the screws didn't fit into the headboard and the so-called queen size bed frame didn't fit our queen size mattresses it was too small they lied to get us the purchase the bed so we had to take it back they have the worst service in the world their telephone service is not working properly because it keeps rerouting us and saying push one push to push three push for over and over and over again without allowing you to connect to talk with anyone the service is crappy the furniture is crappyReview fromWalter F
Date: 09/20/2024
1 starSpent about $2500 on a new couch and side tables. Specifically told sales person that I needed it by Friday 9/20/24. When they arrived the delivery was incomplete, and they CHARGED over $100 for the most n complete delivery. Obviously I returned it, they ruined my get party for the following Saturday bc they could not guarantee the delivery for next day. Obviously I returned it but learned a valuable ******** I would rather pay an extra $250 at another store instead of succumbing to such poor customer service. Will never shop here again, and will be Sharing my experience in other platforms to warn potential customers. Seriously this place is trash!Review fromJennifer W
Date: 08/16/2024
1 starI purchased a couch and paid for delivery, but when the delivery team arrived, they claimed it wouldnt fit through my front door due to the space outside. They took a few quick measurements and didnt make any further attempts. After measuring myself, I believe the couch could have fit if they had tried from a different angle. *** asked them for clarification on which measurements were problematicthough they mentioned width, it seems they were actually concerned about depthbut they havent responded. As a result, I had to request a full refund because Im unsure how to proceed with my purchase. The customer service has been extremely disappointing, with no effort to resolve the issue, and now I have to wait three or more billing cycles to get my refund.Review fromHenrietta F
Date: 08/12/2024
1 starHenrietta F
Date: 08/12/2024
Spent almost $1800 for 2 living rm sets...1. Bought on 7/28/24, pd deposit 2. 7/30/24 pd balance and picked up 1 living rm sets, was required to put down another deposit on 2nd set that was not ready 3. 8/10/24 received text that merchandise was ready to pick up and pay balance 4. Upon unpacking set we found a tear on back of sofa Need/want replacement delivered AND I WILL NOT return item due to restocking charge You call the store and they tell you that no manager is available HELP....PLEASE to get this rectifiedAmerican Furniture Warehouse Lifestyle Furniture
Date: 08/13/2024
Since this order was picked up and transported by the customer and no notice of packaging damage prior to loading, we will need photos of the tear to evaluate. We will reach out to the customer.
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