Reviews
This profile includes reviews for Rise Broadband's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 202 Customer Reviews
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Review fromJohn L
Date: 08/14/2022
1 starThe installation tech was great and the internet is slow ish but acceptable for the low cost. However the installation fee was unexpected and not appreciated. After several times confirming with Rise customer service that there was no installation fee, it was quite a surprise to receive a $75.00 installation fee. Would not recommend Rise most as I do not appreciate hidden fee's. It is just as cheap to go with different company or get fiber and not have to pay an installation fee.Review fromMelanie F
Date: 08/13/2022
5 stars*****, the installer was great. He explained everything for a non-computer smart person and made the process very easy. I am so enjoying the faster speed and ease of use. Looking forward to long relationship!!Review fromStennett E
Date: 08/10/2022
4 starsStennett E
Date: 08/10/2022
Excellent installation. Competent tech. Flexible about placement. I appreciated that they told me exactly where they could and couldn't place the dish.
Rise Broadband
Date: 08/12/2022
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at ************ and we will be more than happy to assist you.Review fromMelanie C
Date: 08/09/2022
1 starMelanie C
Date: 08/09/2022
We overpaid our bills. When I finally realized we had a large sum of overpayment I requested a refund from the company...2 months ago. We are still waiting for that refund. The customer service person on the phone told me that now my bank must verify that I am the actual customer...WHAT?Just send the refund to the same account you were paid from! Total runaround. If I could give negative stars I would.Rise Broadband
Date: 08/10/2022
We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Please provide your account information to us at the email address *********************************** and we will be more than happy to assist you. Regards,Rise BroadbandRise Broadband
Date: 08/12/2022
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at ************ and we'd be happy to help you out. Regards, Rise BroadbandReview fromB. K.
Date: 08/06/2022
1 starB. K.
Date: 08/06/2022
Actual internet speeds completely misrepresented, cannot use for any streaming. All speed test comes back "very slow internet speed". No support, just the usual excuses, even after having been told that the tower was a mile from my house with very few users. Installation was easy.Rise Broadband
Date: 08/08/2022
We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Please provide your account information to us at the email address *********************************** and we will be more than happy to assist you. Regards,Rise BroadbandReview fromPatty J
Date: 08/04/2022
5 stars**** is extremely knowledgeable & knew exactly what needed to be done & got the job completed in a timely manner. Very courteous.Review fromBeverly O
Date: 08/03/2022
4 starsBeverly O
Date: 08/03/2022
When I called to sign up for service the lady I talked to was very nice. However, she then transferred me to all tell.. I couldn't understand that lady and she was was being very pushy. She finally put me on hold, I waited like 20 mins then I just hung up. I was however very impressed with in installer. He called to tell me he was running late. When he got here, He was very patient with me in deciding where to put the equipment. I really liked him.If it weren't for the all tell experience I would give them a 5 star review.Rise Broadband
Date: 08/04/2022
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at ************ and we will be more than happy to assist you.Review fromRaenee M.
Date: 08/03/2022
1 starRaenee M.
Date: 08/03/2022
I work from home and havent had proper working internet for a month. Im losing an hour a day which adds up to $60 a week which comes to $240 a month. They want to give me a $60 dollar credit for my trouble. The math doesnt add up. Im in a rural area and they are my ONLY option for internet. Its irritating seeing adds to get new customers when they cant even provide service to their existing customers.Rise Broadband
Date: 08/04/2022
We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Please provide your account information to us at the email address *********************************** and we will be more than happy to assist you. Regards,Rise BroadbandRaenee M.
Date: 08/25/2022
I spoke to someone in executive services and received compensation for the trouble this has caused (2 months and still no estimated time to fix the issue). I had to get ******** 5g to stay employed. **** is starting to dig in my neighborhood to install fiber. **** may have the whole neighborhood installed before Rise can fix their tower issue. Its sad to see Rise falling behind the competition.Review fromMIchelle P
Date: 07/31/2022
5 starsMIchelle P
Date: 07/31/2022
*** was amazing.came installed and showed us how to get to everything and helped set it all up.Bless his heart he even came back on Sunday to help us with the volume on our tv ..It was an error on our part but an awesome guy to help us like that...ans so much better than ***** net so Thank you nuchRise Broadband
Date: 08/01/2022
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!Review fromLinda G
Date: 07/31/2022
5 starsLinda G
Date: 07/31/2022
Everyone I have spoken to at Rise have been courteous and helpful. Our installer was fast, efficient and so nice. Having come from a part of the country where service people have a whatever attitude, I find this experience refreshing.Rise Broadband
Date: 08/01/2022
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at ************ and we will be more than happy to assist you.
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