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Business Profile

Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnTech Smart Services has 2 locations, listed below.

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    Customer Review Ratings

    4.28

    Average of 414 Customer Reviews

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    Review Details

    • Anthony L

      Date: 04/05/2025

      Anthony L

      Date: 04/05/2025

      I purchased a Whole Home Enhanced Kit from ******** because they promised a free installation from OnTech with my purchase. I never received an email with the security code. After 3 or 4 (!!) chats with their customer service team I was finally able to receive a code to use with OnTech. This code DOES NOT WORK and Ring and OnTech have not been willing to fix their issue. After multiple phone calls with the OnTech team I still have not received any help from them either. I feel like I have just been scammed out of my time and money from 2 companies who have no intention of providing the service they promised. Not to mention that OnTech only has the option for "Premium Appointments" which cost $20. Even if you go out months or years there are no normal appointments so as far as I can tell the promise of a free install was a sham from the start even if the code would have worked.

      OnTech Smart Services

      Date: 04/07/2025

      Hello *******, This review is left for the incorrect Ontech. You are looking for Ontech *************** I believe they are out of GA. We are an IT **************** located in **, we do not do anything with Ring systems or residential service.

    • Kimberly K

      Date: 04/05/2025

      Had a fantastic experience with the OnTech ******* office - installation of my WeBoost system was flawless! Would highly recommend my technician especially - bright young man named ******. Scheduling, arrival, time to do the job, sucessfull installation - not a single problem. quite Refreshing to experience this.

    • Donna J

      Date: 04/03/2025

      OnTech is expensive: they require payment in full when scheduling.08/07/24: I paid OnTech $208.14 to install an outside camera + $101.40 at install for an additional part + $21.34 for another item.OnTech is responsive: it only took a week to get the appointment. 04/02/24: the base station was not working and a new base station was received without charge from the security company. HOMEOWNER PROBLEM: a new base station requires that all components be disconnected and reconnected to the new base station - the security company walked me through each step until we needed to reconnect the outside security camera.HOMEOWNER ISSUE: reconnecting the outside camera required that the tiny button on top of the camera be pressed for a few seconds so that the camera would reconnect to the base station. The camera is located at the top of the exterior wall and just under the roof overhang.ONTECH: charges $129.99 for installation of the security system's outside camera, BUT they charge $159.99 for a diagnostic appointment.ONTECT ISSUE #1: they consider pressing the button for 3 seconds as a diagnostic problem. ONTECH ISSUE #2: requested to speak with a supervisor and was told that none were available, but she would have one call me back in about three days. ONTECH ISSUE #3: found two phone numbers, but they both go to the same scheduling department; there is no way to contact a corporate office or anyone outside the isolated scheduling department who would have the authority to make a decision.SUMMARY: I understand the cost of OnTech services, but I do not understand how they justify "never" having a supervisor available or how they justify their inability to make a decision about a request for service that will pass the sanity test. I did not need a diagnostic appointment.I would be better off financially to hire a handyman to unscrew the outdoor camera and then request an install from OnTech.

    • Krystal P

      Date: 03/23/2025

      ******* did a great job installing our SimpliSafe alarm system. He was courteous, professional, helpful, and answered all of our questions. He was very neat with the installation and respectful of our home. I would highly recommend OnTech.

    • Angela S

      Date: 03/18/2025

      Very happy with their service. If I need any other technical installation, I would call on them again.

    • Scott N

      Date: 03/12/2025

      Showed up, said they couldnt install mount because there was no stud, and then refused to return money they charged me. By the way, there was a stud and it could have been installed.

    • Naseem A

      Date: 03/08/2025

      Easy to book online, easy to deal with and professional staff

    • Stacy D

      Date: 02/27/2025

      Amazing company great communication knowledgeable installer high quality service humans answer the phone!!!!! Respectful of your home clean high quality workmanship I highly recommend

    • Vince W

      Date: 02/19/2025

      ****** was very professional with a good technician performing a video doorbell installation. From scheduling to communication about the visit, to quality of the service, they were A+

    • Michael H

      Date: 02/17/2025

      The OnTech Smart Services was recomended to me by a very capable Dish Network technician to address audio-visual issues I had from poor service I had received from another installation vendor. On 1/19/2025, the OnTech Smart Services technician provided absolutely the best service I could have hoped for. He was punctual and very knowledgeable, I requested OnTech to send this same technician to return and install the components I ordered on his recommendation. However, the first technician was not available, so a different OnTech technician returned on 2/15/2025 to install them. This technician was a clone of the first: punctual, knowledgeable, and dove right in to complete the installation. Outstanding service from OnTech Smart Services!

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