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Average of 94 Customer Reviews
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Review fromWilliam W
Date: 06/10/2024
1 starWilliam W
Date: 06/10/2024
I purchased a new furnace air conditioner. I was promised several things:1. one day installation by a trained installation team 2. The new furnace filter would work well. My old furnace did not collect dust at all 3. There would be some very lucrative rebates.4. $20,000 install package....Way over priced (shame on me)The install TEAM turned out to be a rather confused installer and one electrician.They just set the external unit down without setting a good foundation. (propped up with bricks)They could not get my humidifier to work with the digital thermostat. (several days of attempts)I bought a new humidifier controller because they said mine was bad. It wasn"t They would not pay for it. The digital thermostat would not communicate with my analog Aprile Air humidifier.I already had an electic filter (sold me one I did not need) The new filter is still clean after months. They did not replace my water pump ($20,000?)They left without setting up The daikon digital thermostat. Which did not work until I figured how to update the software. AND now *********** will not rebate that model thermostat.*****; tells me Lion is NOT an authorized partner. So no rebate. **** said I had to get the rebates myself. It doesn't work that way An abbbbsolute incompetent outfit... with no attempt to be fair with me.
Lion Home Service
Date: 06/26/2024
We resolved this client concern on 12/18/2023, with a note that the concern was resolved and the client was very happy. We sent out a technician on 03/22/24, 02/06/24, 12/18/23, 12/11/2023, and 11/28/2023. We were more than fair and resolved this issue more than 3 months ago.Lion Home Service
Date: 07/01/2024
Hello *******, I am sorry to hear about the issues you had and missed promises. We have been back to your property and called you in December. There was no mention of these issues until now.Review fromJessica K
Date: 05/12/2024
5 starsJessica K
Date: 05/12/2024
Turray was great he unclogged our sinks was very professional, friendly and patientLion Home Service
Date: 05/13/2024
Thank you for the awesome feedback on Turray! We love having him on our team and also appreciate all his hard work.Review fromSteven F
Date: 04/28/2024
5 starsSteven F
Date: 04/28/2024
The technician for Lion home services, DJ, was outstanding! He offered a thorough review of his inspection of our air conditioner, using photos to clarify his findings. He was courteous And knowledgeable. He was very patient with our questions and clearly was very service oriented. He was also helpful with administrative questions such as making sure my Poudre Valley Air extended Warranty is transferred to Lion Home Service. He made us feel we were in good hands.Lion Home Service
Date: 04/29/2024
Thank you for the awesome feedback on DJ! He is one of our favorites as well! We will be sure to share this great feedback with him. And we appreciate you taking the time to leave a positive review.Review fromBrad T
Date: 04/23/2024
5 starsBrad T
Date: 04/23/2024
*** was very thorough in all aspects of the repair. I will definitely use lion and request ***************** to do all my repairs in the future.Lion Home Service
Date: 04/24/2024
Thank you so much for the feedback on *** A! We love having him as part of the Lion team and we look forward to serving you and your home needs in the future.Review fromEsperanza T
Date: 04/18/2024
5 starsEsperanza T
Date: 04/18/2024
Very fast and thorough to find the problem on my firnace.Technicians ********************* were very friendly and informative. Thank you **** and ******!Lion Home Service
Date: 04/19/2024
Thank you for the great feedback on our techs! We always love to hear of their awesome work from clients. We look forward to servicing your home needs in the futureReview fromJUDITH S
Date: 04/09/2024
1 starJUDITH S
Date: 04/09/2024
Told ********* on the phone needed new furnace. He said might be repairable so would send someone out for FREE to look at it. What they failed to explain it's only "free" if you buy the furnace right then and there, no time to consider MAJOR expense. When I told **** that I really needed to think about it, and wanted another bid, He was okay that's $160 for the visit. I told him what had been told to me over the phone by ********* "would send someone out for free". **** said "No. you're mistaken he did not say free I'll play you the conversation." Well **** played the conversation back and the term FREE was used with no further explanation. **** said "Well that is not what he meant" Please remove the word FREE from your conversation because that is the last thing you mean. Be happy with the $160 you got because Lion isn't getting anymore money from me or my friends.Lion Home Service
Date: 04/10/2024
Hi ****, I'm sorry you feel that this was handled incorrectly. I reviewed the call from ********* and he advised that the estimate would be free (at no charge). When **** was out there, he provided you with the cost of the diagnostic which is needed to identify what is wrong with the unit. The cost of the diagnostic was provided to you prior to the furnace being looked at. We do this to ensure our clients are aware of any charges, and can approve them at that time and not after it has been done. In addition, I do not see a charge for $160. The diagnostic fee that was charged was for $112 which is the cost of the diagnosis, and does not include the $29 dispatch fee which was waived for you. If you would like to discuss this further, please call in and we would be happy to discuss a resolution with you.Review fromJoy A
Date: 03/23/2024
1 starJoy A
Date: 03/23/2024
Started with replacing Electrical Panel, then they advised my Hot Water Heater and Furnace we past their normal life and should be replaced so I agreed to the work. After the installation of the Furnace, they said 'the inspector would not approve my furnace because of moisture in the crawl space'. Quoted me $10,000 to install the sump pump which I said was too expensive and questioned why so high. They said it was that expensive because of being in a crawl space. I did NOT see an itemized estimate but felt I better get it done because of a failed inspection. After the job was completed, I received an invoice by email with detail. They charged me $7,500 to dig the hole which took 2 guys 1/2 hour and they raved at how easy a job it was with nothing obstructing like pipes, etc. I felt I had been taken advantage of as another contractor told me he would have done it for $1,500. I called and asked to talk to owner but was called back by Quality Control. Despite all the work I had just had them do, they would not budge or offer any concessions. I have no complaint on the quality of work or the employees. Their flat rate for jobs is a rip off and I will not have them do any further work for me and would recommend that you get a competitive bid before authorizing work! No Inspector ever came either. Very unhappy!!Lion Home Service
Date: 03/26/2024
All of our pricing is given up front and prior to work being started. Signatures for approval of that work is also required prior to starting the work as well, so there are no surprises and any concerns regarding cost or work to be done can asked at that time, or at any time along the way. The charge for the dig itself is for manpower, the tight location (difficult access in a crawl space) and pouring of the concrete to include equipment, tools, and supplies. Our rates are flat an based on average industry time to complete that task. If it takes longer, we will not return to the customer looking for more money because the project is taking longer than expected. And there are occasions where a project takes less time than the average. Regarding the inspection, a letter with the permit and next steps for scheduling the inspection is mailed about 6 weeks post completion of work. This is a result of the timeline from getting final documentation from the city/town/county. That paperwork will advise you on how to schedule your inspection. This is done by the customer to prevent frustration with a middleman trying to coordinate schedules of the inspector and the customer. We encourage a second opinion in an effort to ensure our clients are comfortable with their purchase, especially on a high dollar job. This way we can answer any questions that *** arise.Review fromJR C
Date: 03/04/2024
5 starsJR C
Date: 03/04/2024
******* and ************** were fast, efficient and extremely well organized. The main sewer line was replaced and the job completed in less than 48 hours. Site restoration and project follow up were excellent.Lion Home Service
Date: 03/05/2024
Thanks for the great feedback on our team and process! We love getting the positive feedback to share with our team and will share it with them.We look forward to helping you with your home needs in the future,Review fromJoan S
Date: 02/02/2024
1 starJoan S
Date: 02/02/2024
Beware. Called for a plumber. Inquired the cost. $29.00 to send a plumber to look at the situation. Asked the cost to fix the faucet leak, could not tell me. Did not know the hours etc. to fix. Plumber was here working less than two hours. Charge: $990.00.Turns out, they did know the cost when I made my appointment. It is a FLAT rate. They are NOT upfront. Will never use again!!!Lion Home Service
Date: 02/05/2024
Our cost to send a tech out (dispatch only fee) is $29 which is advised at time of booking. Our Customer ********************** Representatives do not have access to pricing due to the variables related to individual homes. Old plumbing vs new pluming, access to the issue, etc are all factors that can change the pricing. We cannot give pricing accurately without seeing the issue. In addition, pricing was provided to you prior to the work being performed. This was signed off and authorized for prior to starting work, and we do this to allow clients to choose the best option for their situation and finances. Again, the ***s do not have visibility to pricing, so cost was not known by the *** when the customer called in.Review fromJeannette S
Date: 01/18/2024
5 starsJeannette S
Date: 01/18/2024
**** did a great job and got my furnace working. He was quick and efficientLion Home Service
Date: 01/19/2024
Thank you for the great review! We appreciate all our customers and love it when they share their experiences.
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