We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rental Listings

TurboTenant
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

Customer Review Ratings

2.38

Average of 39 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Melissa S

    Date: 08/02/2024

    I love Turbo Tenant. Its easy to use, even for a non tech skilled person like me. I plan to keep using it for all my rental properties. Although the one time I emailed them about something I didn't receive a reply, that's why I gave four stars instead of 5.

  • Jeremi R

    Date: 07/29/2024

    AVOID TURBOTENANT LIKE THE PLAGUE I run a legitimate HIGH QUALITY/HIGH STANDARDS property management company. We are member of the ************************************** the ******************** of *********** Property Managers, and member of various local real estate and landlords associations.I signed up for the first time this morning... Listed a single unit to test their services out... and within 20 minutes got a notification my account had been locked. I emailed customer service, which actually responded back pretty quickly and friendly. They requested documentation I was authorized to list the unit for rent. I gave them copies of my photo ID, a copy of the leasing agreement with the owner, and a copy of the legal entity certificate for my business.Got an email back from one of the "Trust and Safety" members with the reply "Hello,Thank you for reaching out to TurboTenant Customer Support. My name is *********, and I will be stepping in for Jeny today.I appreciate you taking the time to provide these verification documents. After reviewing the documents and the associated account per our security protocols, we will not be enabling your account to market your listings through TurboTenant.Regards,"No explanation..... crickets.... will not reply back to emails asking what I did wrong!... I didn't do anything!!!!... lol... this is crazy!No number to call.... No way to appeal or figure out what the reason is or where I went wrong.... Just "Bye now!"Just read other reviews all over the internet that aren't mine.... MANY similar experiences AVOID TURBOTENANT LIKE THE PLAGUE!

  • Rob L

    Date: 07/10/2024

    Turbotenant organizes and automate all your landlord tasks in an efficient and accurate way.

  • Chandira H

    Date: 07/10/2024

    You make the process of finding and vetting tenants so much easier.

  • Don't want to D

    Date: 06/30/2024

    Very thorough, pulls out all the stops. Thought of everythinh; even somethings I never even thought of. If you continue in this track you will be here for a long , long time.

  • Ken K

    Date: 06/26/2024

    The website is well integrated and functional. Lead sources are many and various that are well integrated for both landlord and potential tenants

  • Marcos C

    Date: 06/23/2024

    Love the automatic tenant notices reminding them of requirements. The condition reports are awesome. No need to print a move in sheet anymore.

  • Ayana D

    Date: 06/12/2024

    I've had nothing but positive experiences with Turbotenant. I feel into being a landlady by accident and Turbotenant helped me with all the logistics from advertisement, to creating the lease, taking payments, etc. The interface is so easy to understand and navigate. I literally don't know what I would have done with out this application. I'm on my third year using the software and i've recommended to others, which is why I'm so shocked there are so many negative reviews.

  • Apex C

    Date: 06/05/2024

    They and the landlords the partner with can run people around for application fees and the will not refund them if the property is unavailable when you apply. Get in contact with the landlord first

  • Kim H

    Date: 06/05/2024

    To not have contact information on your website that actually works seems criminal. What kind of business are you running where you wont communicate with your customers. You automatically charged me a renewal fee that I did not want or ask for and there is no way for me to reach you to cancel and no way to do it on your website. No one answers phone, support email is rejected. Worst customer experience ever!

TurboTenant is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.