Reviews

This profile includes reviews for Monarch Investment & Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Monarch Investment & Management Group, LLC

  2195 N State Highway 83 Franktown, CO 80116-9664

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  Heritage Estates Apartments

  9196 Heritage Dr Saint Louis, MO 63123-4128

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  Greenmar Apartments

  1054 Green Mountain Ct Fenton, MO 63026-6412

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  Canyon Creek Apartments

  4851 Lemay Ferry Rd Saint Louis, MO 63129-1527

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  Village Royale

  5602 Duessel Ln Saint Louis, MO 63128-3895

Review Details

• Review fromKino C

  Date: 11/26/2024

  1 star

  Kino C

  Date: 11/26/2024

  I have lived here 1 year and have never had such poor treatment by the management staff. the one in charge never seems to be available and instead we are met with their assistant who has been nothing but dismissive and hostile with every attempt to contact them.I have been shooed out of the office, hung up on, given conflicting instructions, spoken over, outright lied to, told to "figure it out" myself. when all i want is to add someone to my lease, only when we finally got a hold of the head manager did things go smoothly within just 3 days, so idk why i was fought for 4 weeks. absolutely refused to answer any one of our questions. we were finally handed a form to fill out only to wake up the next morning with a threatened eviction posted on our door. no "contact us" links found on their sites have worked, i made an attempt using each resource i could find on my own, sending the same email sent to 4 different addresses, only to be told we never contacted them at all. either your site doesn't work at all, or you're lying to us best example i can give:i had a guest visiting from out of country, every other apartment i've ever lived at had simply asked for documents of a passport and return ticket dates. knowing this ahead of time, i offered the documents on the day i contacted them, i was sneered at and told to make them apply to be on my lease (which we already know doesn't work). asking a non-citizen living and working in ****** to prove source of income within ***************** AND run a background check AND DO ALL OF THIS IN PERSON is absolutely impossible.only once i got in contact with the head manager she simply asked for the documents i already provided her assistant, which implies she simply disposed of them.i simply don't understand why she works here if she's only been an obstacle to tenants.

  Monarch Investment & Management Group, LLC

  Date: 12/05/2024

  When unauthorized guests were found residing in Katherines unit for an extended duration, our standard procedure was to ask them to either register or vacate. This practice ensures adherence to lease agreements and enhances security for all residents.

  
  Regarding the previously mentioned visitor from out of country, it appears there was a misunderstanding. We neither seen this individual nor received the necessary documentation or prior notice about their stay. Instead, we observed two additional individuals frequently entering and exiting the unit for approximately a month, which led us to request registration or a residency application.

  
  Our team, including our assistant manager Dakota, made numerous efforts to assist ********* with the application process,both online and through paper forms, to ensure the necessary documentation was completed. We provided several chances to finalize these steps, but unfortunately, her guests did not complete them within the designated timeframe.

• Review fromRebekah K

  Date: 11/18/2024

  1 star

  Rebekah K

  Date: 11/18/2024

  ************, one of their properties in ************* is ***** infested. They dont take action to fix the problems in the individual units, instead just ignore tenant complaints. Most units have plumbing issues and leaks with mold growing.

  Monarch Investment & Management Group, LLC

  Date: 11/20/2024

  Thank you for sharing your feedback. We take all resident concerns seriously and strive to address them promptly. The most recent work order for your home was completed on September 10th, 2024, and the necessary steps were taken to resolve the issue. Since that time, we have yet to receive further communication from you regarding this issue. However, we will contact you today to schedule a follow-up to ensure the matter is fully resolved. We encourage you to contact the rental office at your earliest convenience if you have any outstanding concerns or additional issues. Our goal is to provide a comfortable living environment, and we are committed to working with you to address any problems quickly and effectively. Thank you for allowing us the opportunity to improve your experience.

• Review fromAnita S

  Date: 11/08/2024

  3 stars
  ************ APARTMENTS is bug infested and then the lady upstairs in apt 311 315 MS **** who never sits down that has Alzheimer and dimension. SHE walks back and forth day and night dragging the table and chair across the floor I don't know how her family don't put her somewhere in a home that someone can watch over her instead, she knocks on people door late in the night I can't get any sleep from Ms. ***** she drops things on the floor she stomps on the floor she doesn't respect anyone privacy. So, I did call police department about Ms. **** and complain to the office manager. so, police said I needed to get a tape recorder to prove how much she stomps the floor and how much she walks the floor. ************ apartments there is no one to get in touch with any other manager over ****** so what to do plus all the excessive fee and charges especially for SECTION 8, there is a charge for everything, so if you have a voucher and voucher pays 925 you still are expected to pay from *********** so that's anywhere from 1500 -1600-1800 for a 1200month apartment. There should be better rules when it comes to what is happening here at ************ apartments. I left a review online came back home WASHING Machine was broken and all water all over floor. SO if you complain about something someone in a management position is doing wrong you don't get good results you get worst results. THEY SHOULD WANT TO CLEAN UP THEIR ACT INSTEAD OF MAKING IT WORST. PLEASE HELP REGULATE HOW PEOPLE AS MANAGERS ARE INSTEAD OF BULLING AND OVERPOWERING A PERSON. I been living here since July and about to get evicted because the amount of rent changes each month. and section 8 people don't tell you all the details and they don't help explain everything and they don't help look for a place and they don't help you find the most cost-effective answer. SO if you go to living in housing to section 8 be careful because if you get a lease agreement that is n blue paper scam fees.

• Review fromJacqueline W

  Date: 11/07/2024

  1 star

  Jacqueline W

  Date: 11/07/2024

  Heated garages available for those paying higher rent. Asked repeatedly about our standing on the list , weve been here over a year, the manager gave a heated garage to someone paying more rent who moved in less than two months ago. Claiming we never asked about a garage, when we have repeatedly done so.The beauty of ************* is worth living here. The management is NOT!!

  Monarch Investment & Management Group, LLC

  Date: 11/15/2024

  Dear ***, thank you for being a valued member of our community. We appreciate your inquiry regarding the availability of underground garage stalls. Due to high demand, we maintain an active waitlist for garage stalls, as you mentioned. The waitlist is managed based on the order in which requests are received. Currently, you are next in line for the next available stall. We truly appreciate your patience as we worked through the list, and we will promptly reach out to you when a garage stall becomes available. If you have any additional questions or concerns,please dont hesitate to contact us at ********************************************************************* you for your understanding.

  Jacqueline W

  Date: 11/16/2024

  We asked when we moved 10/2023, thereafter at the very least 2-3 times before this management gave a garage to someone who moved in after us. We have people who live here that back us up.

• Review fromShontel J.

  Date: 10/15/2024

  1 star
  **** (Property Manager) was very unprofessional not once but on 3 different occasions. All proper to October. I am deaf, I don't feel uncomfortable with her at other times because she has been so rude to me and mean to me for no reason as I was very polite toward her showing respect. She knows that I'm deaf and disabled. There is a law called ADA. She intruded on my interpreter while my interpreter was working to communicate with me. She did not offer or even attempt to receive the dollar amount as I was told on Monday, Oct 7th around noon. She exhausted to my interpreter that ******* ********** * ********** ***** was the 9th largest raking in the U.S.A. I researched on the internet and she wasn't telling the truth. It was in the bottom 20 at the top. She told my interpreter that if I turned in the key by the 16th of October I wouldn't have an eviction in my name as background since she already had an eviction. **** (Property Manager) did not issue a Second notice. She immediately filed an eviction not during count weekend it should have been during the business day not given 2 days do eviction filing. She was rude telling me that my interpreter gave me bad advice to try to help me to understand it was good advice that my interpreter gave me. **** knows I'm deaf I felt like they were targeting me that I'm deaf as disabled. **** rushed me and my interpreter out of the office by turning the light off and she did cut me off more times I don't get any respect. At the time pre-inspections before my renewal of lease for each year. they came into my home and just looked for 5 min not checking anything to make sure what needed to be fixed care they didn't put work order to fix the cabinets, i have mold in my bathroom it has been there i tried to tell them they seemed not put in a work order at any time I called sometimes they don't put on for request. one day I asked her one question it is okay to pay rent with a barcode at Walmart or a money order and got mad at me.

• Review fromLisa K

  Date: 09/26/2024

  1 star

  Lisa K

  Date: 09/26/2024

  If I could give a negative 109 stars to this company I would do it. I looked forward to moving there due to the location, but soon found nothing but problems transpired during my residency there. The list of reasons to not choose this apartment complex is lengthy beginning with the fact that they tempt you with a new, very clean and updated model. What you end up with is something quite the opposite with site unseen until contract is signed. The common areas are philthy all of the time. Rather than hiring a team to keep this area clean they hired an elderly man to do it. We began seeing bites on ourselves and my service pet. Soon finding a bedbug and reporting this to the office, they acted as if they disbelieved us and it took three weeks for us to receive our first treatment. We are certain the insects were in the apartment to begin with. My boyfriend often slept in the closet due to lighting and noise from outside. He was getting bitten even before our things were moved in. An office worker told him that they never have apartments sprayed between occupants and only clean or replace carpet respectively. We had our second bb treatment and he was still being bit. None of the inspections showed any insect activity, but we were locating them in residence and common areas. Two other units had them also. In all we paid 1200. A month for two rooms for the entire summer due to bedbug activity that they chose to ignore and respond to ineffectively. We broke lease *** moved because we were terrified of never being rid of these vermin. We have lost all of our very expensive possessions as a result. I have been an fine art collector for all of my adult life and have had to eliminate this collection due to my time at ********* Village. My boyfriend, a professional musician for his entire life has had to dispose of most of his instruments and equipment. Very expensive art and very expensive music equipment. Avoid all Monarch Investments locations.

  Monarch Investment & Management Group, LLC

  Date: 10/10/2024

  Hi ****, we understand that its unsettling to live in a home you believe is infestedbe it bed bugs or other annoying insectsthis is why our team acted as quickly as possible to investigate your claims and treat the home without any evidence of said ************** every instance, our team was there for you and your partner, and we were met with disrespectful and uncooperative conduct throughout. We are sorry that you felt it necessary to dispose of valuable personal items, no one wants to go through that, but our community does not have a pest or bed bug infestation nor have there been any other complaints, sightings, or service requests (outside of the one you submitted) related to this insect. We do regret that you felt it was best for you and your family to break your lease with us and we wish you the best in your search for a new home.

• Review fromMaurice J

  Date: 09/23/2024

  1 star

  Maurice J

  Date: 09/23/2024

  wanna live surrounded by dirty/smelly hallways, noisy neighbors, leaking dishwasher and washing machines that leave your clothes stinking, negligent property management, and have rent increase even tho no updates have been made to your unit? this is the place for you ??any 5 star reviews you see here are paid actors. dont believe me? come see for yourself.

  Monarch Investment & Management Group, LLC

  Date: 09/25/2024

  *******, our team works around the clock for our residents and their concerns and frustrations. However, our team is currently at a loss, seeing as we have addressed your concerns head-on every step of the way. We have reached out to you via email and would appreciate a response in return so we can continue to assist you and dive deeper into exactly what you are requesting from us. Please respond to our team email or write us privately at your earliest convenience to **************************************************************** Thank you so much. 

• Review fromAlycia B

  Date: 09/17/2024

  1 star

  Alycia B

  Date: 09/17/2024

  The maintenance and leasing staff at my complex are very unhelpful and unconcerned with resolving issues. The office is never open during the hours listed or close early with no email notification and the staff barely answer the phones or the phones are never working. I submitted two separate maintenance requests on 07/18 and 7/25 to have lighting in the rear stairwell of my building replaced as it is pitch black at night and certainly unsafe for any residents in the building. They only replaced lights on the 1st level of the building and I live on the 2nd. The jobs are always half completed. I have requested to be called prior to any maintenance personnel showing up to my home as I live alone and work from home and they continue to just show up whenever. A gentleman knocked on my back door around 7pm approximately 2 weeks ago claiming to be the new maintenance manager, whom I had not met before, but of course I could not physically see him since it is so dark in the stairwell after sunset. This is an absolute safety risk since the back door has no lock and anyone can enter. There are also residents, who don't live in my building, that go into the basement to utilize the laundry facilities but prior we were told to always keep the door locked. I have submitted another request to have the lights replaced in the upper part of the stairwell in the hopes that this issue will finally be resolved.

  Monarch Investment & Management Group, LLC

  Date: 09/25/2024

  Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience and frustration you've encountered with our maintenance and leasing services. Your satisfaction is our highest priority, and we deeply regret falling short of your expectations.
  

  Concerning the lighting issue in the rear stairwell, we have now addressed the problem, and all necessary repairs have been completed. We recognize the numerous work orders and attempts made to resolve this matter,and we apologize for the delays and incomplete responses you received. The employee who previously managed these complaints is no longer with Monarch, and we have implemented measures to prevent similar oversights in the future.

  
  We are grateful for your understanding and patience during this process, and we are dedicated to enhancing our service and communication. Going forward, we will ensure that maintenance personnel coordinate with you prior to any visits. Thank you for bringing these issues to our attention. We value your residency and are here to help. If you have any further concerns or need assistance, please feel free to reach out to us directly.

• Review fromConnor G

  Date: 09/10/2024

  1 star

  Connor G

  Date: 09/10/2024

  In January this year, I had a late payment since my bank account was hacked. Contacted the apartment complex, and they ignored me. They then said I was on probation for the next 6 months and had to pay the rent by money order or a cashier's check. On August 7th, I went into the complex's office and asked them if since it had been 6 months they could make it so I could make payments online. The person I talked to said they would send a request to IT and that it would be done before my rent was due at the end of the month. It is now September 10th, and the issue has still not been resolved. They said they aren't sure how long it will take for IT to do this but assured me it would be done before the end of this month. I have called Monarch Investments twice now and left a message, without hearing back. I've only lived here since April, but every day I'm here it's miserable. The only reason I renewed my lease is because I can't afford to live anywhere else right now, so unless you can't afford another place to live, I would not even think about living here. My mom has hip issues, and she needs to park in a handicapped parking space, but there is not a single space on their property. I had to go to the office and ask them for a pass so my mom could park in front of the complex without her car getting towed. Luckily the complex was open that day, otherwise, we would have had to drop her off and go to park her car somewhere else. They also weren't too happy about giving me a pass so my mom could visit, which would be a simple fix if they would just add handicapped parking spaces. So, unless you are desperate and have no other choice, I would not recommend living here.

  Monarch Investment & Management Group, LLC

  Date: 09/16/2024

  Hi ******,
  
  Thank you for sharing your experience with us. While we understand you're not fully satisfied, we're happy to address your concerns. You were added to ******** lease on 4/11/24, and although the previous NSF payments on 6/1/23 and 1/1/24 were unrelated to you, the cash-equivalent payment policy did apply to your account as well.
  
  **** spoke with you on 8/31/24 about your disabled online payment option and advised you to reach back out on 9/3/24. Your payment status was reset, and *******,our Regional Manager, approved on 9/10/24, allowing payments with any method.
  
  Regarding parking, while we have three disability spaces, none are near the * building.We don't have a record of the specific conversation regarding parking, but we do show that a resident pass was checked out for you from 4/27-4/29/24, likely for guest parking. Our team is always happy to help,  so please let us know if you have any further questions or need clarification. We're here to help!
  

• Review fromSam K

  Date: 09/06/2024

  1 star

  Sam K

  Date: 09/06/2024

  Last year this property was ok . Until the management changed. She seems very unpleasant and very uninterested in her job . Also I have never made a late payment always on time I had it set to auto pay for one year but I completely forgot about it . Didnt get a message a phone call or an email . They just put an eviction notice on my door and would not forgive the 160$ late fee. I will be breaking my lease as soon as possible . And it got really ghetto . If u like ghetto move in!!!!

  Monarch Investment & Management Group, LLC

  Date: 09/12/2024

  Dear ***, we appreciate your timely rental payments and your anticipated understanding that the notice on your door was sent as a formality. As discussed, it is never our intention to inconvenience our residents. It appears that your late fee has been reversed in accordance with our standard operating procedures. Our dedicated team takes every opportunity to support our community seriously and treats everyone with the same level of respect we expect in return. We appreciate the time you have chosen to spend with our community and wish you all the best in your future endeavors. Please contact us at *************************************************************** with any outstanding questions or concerns.