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Business Profile

Travel Services

TravelReImagine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

Customer Complaints Summary

  • 107 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 2 reservations for $ 2159.64 with travel reimagine from Atlanta to Boston: 1 on February 17, 2024 and the other one March 14, 2024. They canceled them until now ,no refunds back . The worst every time I call them no answer. So i am looking for help to get my money back please.

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a one way ticket from Show Low to Phoenix.
    Ticket *************

    The airline cancelled the flight and this was a refundable ticket.

    I ended up not using the ticket as the airline, Southern Express Airways is no longer serving this area.

    I called the airline and they advised they cannot help me because I booked a ticket through this company.

    The number to reach provided was 1-866-600-0056 and always busy.

    I looked up the number online and was given 1-877-991-0813.

    Shane, the person that answered the phone would not refund the ticket. He was going to charge me $125 for a cancelation fee. He was very rude and refused any other options.

    I really just want my money back please.

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2024 I purchased 2 airline tickets from what I thought was American Airlines. It was Travel Reimagine. I never got a confirmation so I called them. I was told those tickets were cancelled and I would be given a refund. So I repurchased the tickets and it was more money. I cancelled them right away. I never got my refund and now when I try to call them my call does not go through. I sent them several emails , but they do not respond.

    Customer Answer

    Date: 10/15/2024

    I have received your letters of September 25 and October 7.  I am writing to you to let you know that I have NOT heard from TravelReImagine.  I am also writing to you to let you know that I have called them many many times.  I cannot get through.  All I get is a recording saying that I have reached Verizon and the number I am trying to call is not in service.

    I would appreciate you continuing to try to contact TravelReImagine as I cannot seem to get in touch with them.  

    To reiterate, I CANNOT GET IN TOUCH WITH THEM.

    Thank you for your continued help.

    ****** *****
    ID ********

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was to receive credit for a canceled flight on Spirit Airlines for $483.97 from Travel Reimagine confirmed in an email May 2md, 2024.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: March 4, 2024
    $485.65 paid
    Promised a refund for a sold out flight with Pioneer
    Various emails from them indicating payment will be made in 21-28 darys (nothing received since March)
    They have continually stalled me with "21-28 days"

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an airline ticket from this company for Frontier Airlines on April 3. Plans were changed and on April 4 this ticket was canceled and I was assured a refund for $314.00 would be issued. After numerous calls and 5 months later I still have not gotten a refund and the number is no longer in service.

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Travel Reimagine was the company providing services for Inter Caribbean airlines (IC). IC canceled our flight a week before we were to leave from Puerto Rico to Tortola (BVIs). We had to pay for another flight. They owe us $924.47 for the canceled flight. Our reservation number was ********. I have spoken with them numerous times and they keep telling me my "check is on the way". Now the phone number has been disconnected.

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: March 19 2024

    Amounting money collected from credit card: 1257.45 USD

    I sent several emails about my refund to which they apologized and I have not heard further about the situation .

    They were responsible for the refund of my three west jest tickets to Calgary.

    I found them online after a quick google search.

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a trip for my grandson and canceled the flight. I received email correspondence that my cancelation was accepted and I would get reimbursed after to business cycles. I then called when this did not happen and again I was told it was in process. I called again and they said I would have it in 2 weeks. This did not happen. I was placed on hold and hung up on several times. I again was told 7 days. I was told this three different times. I again called back, and was told 2 days. That was 20 days ago. I have waited 4 months now trying to get my money back from them. I would like my money back.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We cancelled a flight with this company on March 10 2024, The company emailed my husband, that's the email we used. They said that they would refund our money (465.52) for witch they took from my account. We have been calling for 5 months trying to get our refund without success. First they said it would take 2 business cycles witch is 2 months. Now we are in month 5 still no refund of our money. We have called them at least twice a month and they keep telling us 7 to 10 business days.

TravelReImagine is NOT a BBB Accredited Business.

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