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Business Profile

Travel Services

TravelReImagine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This all started on October 15 2021 in the amount of $860.95. I have tried. Many times to communicate with the company but only through emails have I been able to. On March 8 2023 I did speak with someone finally who say I would be receiving a paper check. Today is March 28 2023 and I still have not received it. The booking # is **********. This #****** was also in the email. I am sending the emails from them as well as the ones I have sent them.All I am seeking is my refund that is due to me. I tried not to go the route but I have no choice now. Please help me get my money. Thanking you in advance.

    Business Response

    Date: 04/05/2023

    Dear Ms. ************,

    Greetings from TravelReimagine .com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $860.95 for the refund of your booking. The
    check is being issued as per the details on the booking. Please see below the
    details for the check:

    Name on the check: **** *****
    Address: *** ****** ***** *** *********** **  *****
    Amount: $860.95

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Ms. ************, we apologize once again for any inconvenience caused
    to you and hope that you will give us another chance in future to serve you
    better.

    Warm regards,

    Customer Care
    TravelReimagine .com

    Customer Answer

    Date: 05/18/2023

    today is May 17th and I have already received my mail for the day and nothing came from this business.

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a flight to Seattle from Indianapolis for 2/9/2023 using ****** ******** with TravelReimagine
    returning on 2/13/2023
    called and changed the return to 2/14/2023 and paid and additional $228 for the change.
    ****** ******** did not get the change as it turns out so ****** said we were a "no show" on 2/13/2023
    We had to pay $793 to leave on 2/14/2023.
    TravelReimagine did not notify ****** re the new departure date.
    We have a confirmed change from TravelReimgine for 2/14/2023 which we can forward to the BBB if needed.
    We are out the $228 we paid TravelReimagine and additional $793 we paid ****** ********.
    This Travel agency is a scam and should be closed down as a faulty business.
    The attorney general of the state should investigate this and other claims
    Feel free to call us if need be. * * ****** ************

    Business Response

    Date: 03/22/2023

    Dear Mr. ******,

    Greetings from TravelReimagine .com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $793.00 for the additional amount that you
    had to pay at the airport. The check is being issued as per the details on the booking.
    Please see below the details for the check:

    Name on the check: **** *** ******
    Address: ***** ********* ***** ******* **  *****
    Amount: $793.00

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Mr. ******, we apologize once again for any inconvenience caused to you
    and hope that you will give us another chance in future to serve you better.

    Warm regards,

    Customer Care
    TravelReimagine .com

    Customer Answer

    Date: 03/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ****** ******

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used travel reimagine to purchase a airline ticket. I canceled unless that 24 hours. They said I will get a full refund within 21 days. The tickets were purchased October 3, 2022. I still haven’t received my refund. I was told I should receive on November 9, 2023, December 23, 2022 and January 31, 2023. I was told I would receive $309.20 by business check but I haven’t received anything…..just a complete runaround.

    Business Response

    Date: 02/17/2023

    Dear Ms. *******,

    Greetings from TravelReimagine .com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $309.20 for the refund of your booking. The
    check is being issued as per the details on the booking. Please see below the
    details for the check:

    Name on the check: ***** *******
    Address: **** * ****** *** ********** **  *****
    Amount: $309.20

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Ms. *******, we apologize once again for any inconvenience caused to
    you and hope that you will give us another chance in future to serve you better.

    Warm regards,

    Customer Care
    TravelReimagine .com

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 tickets on January 2, 2022 for travel from Chicago to Denver, Co June 5,2022. Booking # ********** for
    $39.56. On May 31,2023 they cancelled the flight. We had to reschedule a flight from Chicago to Denver on May 31,2023 for $597.20 for 2 tickets. Ticket # *************.
    To date, after numerous call and no return calls, I was promised a refund. That has not happened. I had to canceled the credit card for fraud and TravelReImagine assure me a check would arrive by December 24th to my home address. *** ****** ** ** ****** *** ****** To date, I have not received any refund from them. Please help me.. Thanks for your support in this matter.
    ****** ******.

    Business Response

    Date: 02/24/2023

    Dear Ms. ******,

    Greetings from TravelReimagine .com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $389.56 for the refund of your booking. The
    check is being issued as per the details on the booking. Please see below the
    details for the check:

    Name on the check: ****** * ******
    Address: *** ****** ** *** ****** **  *****
    Amount: $389.56

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Ms. ******, we apologize once again for any inconvenience caused to you
    and hope that you will give us another chance in future to serve you better.

    Warm regards,

    Customer Care
    TravelReimagine .com

    Customer Answer

    Date: 02/24/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ******* And ******

    Thank you for helping in this matter. I will let you know when I receive the payment from TravelReimage in 4-6 weeks as they stated.

    Thanks again BB!

    ****** ******

    Customer Answer

    Date: 04/14/2023

    We have not received a refund from this business for our tickets. Please send the refund or proof of refund being sent. If not this will be turned over to the Attorney General.

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked an airline flight through Travel Imagine for Dec 2022 and went to check into the flight only to discover the flight had been cancelled. I was not notified by Travel Imagine of this and called them to ask them what was going on and that I should have been contacted and refunded when they knew my flight had been cancelled. Was told that they would refund our booking amt and add $200.00 for the inconvenience. I was sent a confirmation email on this. I called back in early Jan as we never received either the refund or the $200.00. This was Jan 4th. Tried to call again today only to discover that their # seems to be disconnected. Very frustrated as I am out almost $600.00.

    Business Response

    Date: 02/02/2023

    Dear Ms. ********,

    Greetings from TravelReimagine .com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $391.98 for the refund of your booking. The
    check is being issued as per the details on the booking. Please see below the
    details for the check:

    Name on the check: ******* ********
    Address: ** *** **** ********* ** *****
    Amount: $391.98

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Ms. ********, we apologize once again for any inconvenience caused to
    you and hope that you will give us another chance in future to serve you better.

    Warm regards,

    Customer Care
    TravelReimagine .com

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2022 I placed an airline ticket order for 344.00 through this company. I immediately thought it was a scam after not receiving my ticket. I called and emailed to cancel this order within 24 hours I received an email back stating they would refund me in 2 billing cycles. I waited 3 cycles called back and they stated there was a problem with my cc on files and that I needed to have a written check in the mail. That was 2 months ago. This company is beyond a scam and needs to be shut down. There are NO tickets this is nothing more than a scam

    Business Response

    Date: 02/02/2023

    Dear Ms. ****,

    Greetings from TravelReimagine .com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $377.44 for the refund of your booking. The
    check is being issued as per the details on the booking. Please see below the
    details for the check:

    Name on the check: ****** ****
    Address: ***** * ******* **** ***** ** *****
    Amount: $377.44

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Ms. ****, we apologize once again for any inconvenience caused to you
    and hope that you will give us another chance in future to serve you better.

    Warm regards,

    Customer Care
    TravelReimagine .com

  • Initial Complaint

    Date:01/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/9/21 - Booked air line tickets in the amount of $475.16, booking #**********. Was subsequently charged on 12/12/21 on my credit card ending in ****, reference #*****************. On 5/9/22, I received an e-mail saying they have tried to contact me multiple time update changes to the 5/14/22 travel. On 5/10/22, I responded to the eamil asking them to contact me. I then called their ************** number, was only allowed to leave a message, which I did. I also went on their website & completed the contact us form online, sent a message asking them to contact me regarding this matter. I did not screenshot this message as at that time I did not know that I would need this. The only response that I received was an e-mail on 5/13/22 (the day before the flight), which stated that they have cancelled my flights and that they were going to refund in full. I waited several weeks for this refund to no avail. On 6/7/22, I disputed this charge with the credit card (CC) company. Had not heard back from the CC company & on 11/16/22 I called to inquire of the status of my dispute. Was told that I needed to complete a dispute acknowledgement form. I then submitted that form & all the applicable back up. Received a letter from CC co dated 1/18/23 stating "Our records found a credit will not be issued for the sales(s) of $475.16 for the following reason: According to our records, you entered into an agreement withe the merchant for the charge in questions. As the merchant sets the policy regarding cancellations or refunds, please contact the merchant directly for any additional questions." I have called travelreimagine .com at ************** yesterday and left a message. I then went online to find an address, I found their legal name as ******* ****** *** and call them at ************** & left a message as well. I can supply any back-up that would support this claim.

    Business Response

    Date: 02/24/2023

    Dear Ms. *********,

    Greetings from TravelReimagine .com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $475.16 for the refund of your booking. The
    check is being issued as per the details on the booking. Please see below the
    details for the check:

    Name on the check: **** *********
    Address: ** *** **** ******** **  *****
    Amount: $475.16

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Ms. *********, we apologize once again for any inconvenience caused to
    you and hope that you will give us another chance in future to serve you better.

    Warm regards,

    Customer Care
    TravelReimagine .com

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16/2022 I booked a trip through this company to puerto Vallarta. I was charged 222.96 (158.68)US on my ****.On December 30, when I called the Airline, ***** about the trip ,I was informed that my trip had been cancelled,due to non payment. The only payment on my **** was for the baggage. I have called this company 4 or 5 times .It is Now January 13 and I have yet to be reimbursed.

    Business Response

    Date: 01/26/2023

    Dear Ms. ******,



     



    Greetings from *************!



     



    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.



                              



    Please accept our sincere
    apologies for any inconvenience caused on this occasion.



     



    Please be advised that we have
    received a chargeback for $165.83, from your bank. The money has already been
    deducted from our business account. Your bank would have either credited the
    money to your account or would be in the process of crediting your account.



     



    We apologize once again for
    any inconvenience caused on this occasion and hope that you will provide us
    another chance to serve you better    .



     



    Warm regards,



     



    Customer Care



    *************

    Customer Answer

    Date: 02/01/2023

    Complaint: ********



    I am rejecting this response because: To this date ,nothing has been resolved or any refund deposited in my account or to my credit card







    Regards,



    ******* *** ****** 
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Business Response

    Date: 02/02/2023

    Dear Ms. ******,

    Greetings from *******************!

    We request you to contact your
    bank for the credit. The money has already been deducted from our business
    account due to chargeback.

    We apologize once again for
    any inconvenience caused on this occasion and hope that you will provide us
    another chance to serve you better.

    Warm regards,

    Customer Care
    TravelReimagine .com

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 4. 2022, I booked 2 flights for my granddaughter & I to fly from ******* to **** on October 13,2022 coming back from **** to ******* October 16,2022. They got us a flight on ******** ********. On October 12th they canceled our flight via email & said I would have to book another flight and that they would refund my money of $795.20 within 4 - 6 weeks. As of now January 10,2023 they have NOT refunded my money. Its been well past the 4 - 6 weeks and I need my money refunded. I have called several times, but it doesn't matter what time of the day or night, they are always busy & I sit on hold forever to just end up being disconnected. I've left my name & phone number for them to call me back & they never do. I tried to chat with them on the computer BUT that will cost me more money to do so. They sure as hell wasted no time taking my money. So now I need it refunded. Please help me get my money back. I will never ever go through this place again for any thing & nobody else should either. They apparently are crooks & scammers. Thank-you. ***** ******

    Business Response

    Date: 01/13/2023

    Dear Ms. ******,

    Greetings from TravelReimagine.com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $795.20 for the refund of your booking. The
    check is being issued as per the details on the booking. Please see below the
    details for the check:

    Name on the check: ***** * ******
    Address: *** * ********* *** ********* **  *****
    Amount: $795.20

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Ms. ******, we apologize once again for any inconvenience caused to you
    and hope that you will give us another chance in future to serve you better.

    Warm regards,

    Customer Care
    TravelReimagine.com

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an airline ticket on 8/18/2022 for $1006.55 on Travel Reimagine, reference ********** On the same day, 8/18/2022, I canceled the reservation. I was informed by Travel Reimagine my reservation was canceled on 8/18/2022.

    As of 12/28/2022, I have NOT receive my refund of $1006.55.
    I have called and emailed Travel Reimagine and I keep getting the same run around; my refund is being processed to wait a few days, my complaint has been forwarded to customer care.

    I want my refund of $1006.55.

    Business Response

    Date: 12/30/2022

    Dear Mr. ***** 

    Greetings from TravelReimagine.com!

    Please accept our sincere apologies for any inconvenience caused to you
    on this occasion.

    We are issuing a check of $1006.55 for the refund of your booking. The
    check is being issued as per the details on the booking. Please see below the
    details for the check:

    Name on the check: ****** ****
    Address: *** ***** * ******* **** ****** **  *****
    Amount: $1006.55

    Please be advised that your check will be delivered to you within next 4-6
    weeks.

    Mr. ***** we apologize once again for any inconvenience caused to you
    and hope that you will give us another chance in future to serve you better.

    Warm regards,

    Customer Care
    *******************

    Customer Answer

    Date: 01/03/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ****** ****

TravelReImagine is NOT a BBB Accredited Business.

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