Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is in regards to ********* 1. Slow delivery of my loan refinance payoff, causing me to pay interest on2 loans for over 30 days, and 2, the failure to issue a refund of the canceled extended warranty ($1400 premium) after requesting cancellation in early janunary 2025. (Not received at of March 21, 2025. I have been promised the refund at least 4 times after contacting both RefiJet and the warranty company. Finally, I found out that the lenders they sent my refi application to EACH pulled HARD credit inquiries (21 of them in2 weeks), almost killing our new home purchase.

  

  Business Response

  Date: 03/31/2025

  Mr. ********, 

  We are sorry to hear that you did not have a good experience. We take this very seriously and have reviewed your account. Our lender network pulled your credit 4 times. You information might have been shared with other companies that may have done other hard pulls. Our records indicate that we funded your loan on 1/6/2025. The refund on your product was sent to your new lender on 3/21/2025. 

  Please reach out to ***************************** if you would like to discuss further with a member of our Client Success team. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company won't stop calling me. I checked rates online and now I am getting absolutely spammed by them, and each time they call, they use a different number, so blocking their number is ineffective. They leave the same recorded/robo voicemail.

  

  Business Response

  Date: 02/25/2025

  Mr. ******, 

  We apologize that you did not have a 5-star experience with our Company. From the source we received your information from, they are shared, so other companies might have been reaching out to you as well. 

  You will not be receiving any more calls, texts, or emails from our Company. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/2023 Refi Jet/Yeild Solutions bought back an my auto loan from *******************************. At the time the car had been sold via the towing company that due to suspicious paperwork error sent out Lien of sale to the old owner of the 2010 ***** CRV, vehicle and not to myself or the Lien holder of the vehicle which would have been ***** ********************, After I had notified and was able to provide proof to the insurance company, a check in the amount of $11,950.00 to RefiJet/ Yield Solutions On 1/3/2024. Ive attempted to contact them several occasions and have gotten no response in this matter.

  

  Business Response

  Date: 02/20/2025

  Hello ******, 

  Our Client Success Team relayed that this issue has been resolved. 

  Please reach out to **************************************** if you need anything else. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need the 2 inquires from 2/5/2025 removed off my report. I was told I was prequalified and they told me I was denied. Never gave me a call back like they said I was.

  

  Business Response

  Date: 02/14/2025

  Mr. *****, 

  We understand the frustration surrounding the prequalification process, as it is an initial assessment based on the information provided and does not guarantee final approval. While our intent is to provide consumers with an estimate of their eligibility, the final lending decision is made by the lender after a full review of the application, including a detailed credit and financial assessment.Unfortunately, in this case, the lenders did not provide the answers you hoped for.
  
  We acknowledge that our communication could have been clearer in setting expectations regarding the prequalification process versus final approval.Additionally, we regret that you did not receive a follow-up call as expected.We are continuously working to improve our communication and customer experience to prevent similar misunderstandings in the future.
  
  We have reviewed your request regarding the removal of credit inquiries. When you applied for financing to refinance your vehicle, you authorized our lending partners to obtain your credit report. As a result, lenders that reviewed your application may have conducted credit inquiries, which are a standard part of the financing process.We do not have the ability to remove legitimate credit inquiries from your credit report.
  We will reach out to you to discuss an alternative solution to address the inconvenience caused by this interaction. If you have any further questions regarding your application, please feel free to reach out to **************************************** or ************

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against RefiJet due to unprofessional conduct, lack of communication, and mishandling of my personal information during my refinance inquiry.Summary of Issue:On January 16, 2025, after speaking to a representative named *****, on the phone, I successfully created an account on *********************** Client Connect portal (*******************************) after receiving an invitation email. I immediately inquired via their client portal chat about the required documents but received no response. I submitted my vehicle registration as I remember ***** saying this was a necessary document, but I never received confirmation or next steps.I followed up via email on January 17 and again on January 23, explicitly stating this was my final attempt to get a response. No one replied.I provided sensitive personal and financial information over the phone to ***** on January 16, and never heard from him again. I left him a voicemail on January 20, 2025 (MLK Day) requesting a follow-up. I never received a call back.I attempted to communicate multiple times via the client portal chat but was completely ********** email access to the portal is now locked, preventing me from checking my application status or my submitted information.This complete lack of response is unacceptable, especially given that RefiJet now has my personal and financial information, and I have no way of knowing whether my application is being processed or if my data is secure.I request that RefiJet: Immediately provide an update on my refinance application.Confirm that my personal information is secure and has not been misused.Explain why my emails, client portal messages, and voicemail were ignored.If RefiJet fails to respond promptly, I will escalate this complaint to consumer protection agencies for mishandling my sensitive data.

  

  Business Response

  Date: 02/07/2025

  Hello *****, 

  We were very sorry to hear that you did not receive a 5 star experience with RefiJet. We have looked into the issue internally and want you to know that we take this very seriously and action has been taken. Your information with us is very secure (we are a SOC 2 ****************** and we do not share data of any kind with 3rd parties. 

  Our Client Success Team has reached out to you to try and rectify the situation. Please reach out to **************************************** or return our call at your earliest convenience. 

  Thank you, 

  The RefiJet Team

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went through the entire process, they kept asking for more information and they even got my email wrong so I was unable to sign in to sign anything until they fixed it. They said my car loan would be paid in full and it never happened as of almost a month into the process. I incurred late charges from my current lender awaiting for them to release the funds. The communication was lacking, not much info was given to me when I asked, it seems as if they just flip and burn and then leaves you to deal with the problem they created. I dont recommend this company at all, find help elsewhere and DO NOT WASTE YOUR TIME HERE! I am now stuck in limbo not knowing what is going on at all!

  

  Business Response

  Date: 12/10/2024

  Thank you for reaching out about your experience. We apologize for the challenges and delays you faced during the process. Below is a detailed timeline addressing your concerns.

  
  Application Process:
  11/9/24 8:20 AM: We began processing your application, noting two vehicles to refinance, which required additional information.
  11/9/24 11:30 AM: Our FSR connected with you to provide approval offers and request required documents.
  11/11/24 8:04 AM: We contacted you to address an odometer discrepancy and requested a name change certification due to a mismatch on your vehicle registration.
  11/12/24 8:34 AM: We resolved issues with document access by creating a new portal, allowing you to complete the refinance documents.
  Loan Payoff Delays:
  11/12/24 7:45 AM & 12:39 PM: We followed up to request proof of receipt for a past-due account on one of the vehicles.
  11/13/24 9:09 AM: We received your marriage certificate and proof of payment, submitting them to the new lender for review.
  11/22/24: The new lender confirmed they would accept proof of payment with stipulations.
  11/26/24: RouteOne indicated the loan was funding.
  12/2/24: Funding was confirmed on our end.
  12/4/24: Payoff was expedited and sent to your lender.
  

  We understand how frustrating this situation must have been and sincerely apologize for the inconvenience caused by these delays. While certain steps required additional time due to documentation discrepancies and lender requirements, we worked diligently to resolve these issues and ensure your refinance was processed successfully. We are committed to finding ways to minimize such occurrences in the future. Wed like to discuss how we might help address this matter further. Please reach out to Client Success at ***************************** or call us **************.

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being to to stop contacting me, they continue to call 6+ times a day, relentlessly, leaving a 2 second voicemail every time. I want this company to stop calling me immediately.

  

  Business Response

  Date: 12/03/2024

  Hello ******, 

  We apologize that you did not receive a good experience with your inquiry to refinance. Upon review some of these calls are from competitors that were also given your details in your interest to refinance. We also received your information from multiple sources so the call volume increased. We have removed your contact information from both sources and you will not be contacted by us moving forward. 

  Please reach out to ***************************** if you have any further questions or concerns. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fill out the form for auto refinance insurance but RefiJet company has been calling every SINGLE hour.if I block or ignore one number then they call me from different number. One of the *** gave me an estimate but I dont like it so I asked for estimates from different company.However, RefiJet company has been harassing me every hour. This is no way you run a business. This begs a question, why RefiJet is so greedy? Why this company doesnt understand the meaning of No? Why this company thinks harassment will let people give into their tricks. If customer doesnt want to move forward with your company then move on. Please stop calling me. You guys start calling me from 6am to 9pm and weekends toooo???? STOP CALLING ME!!!!!!!!!

  

  Business Response

  Date: 11/25/2024

  Hello Abeera, 

  We apologize that you did not receive a 5-star experience with our Company. We have removed you from being contacted by us. 

  If you have any other questions or concerns, please reach out to *******************************************************.

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used RefiJet to refinance our vehicle to purchase our first home. Started the whole process on October 12th. Finally got an email Nov. 6th that funding had been approved. On Friday the *** label was created but it wasnt picked up. Today I called to check on it and it still has not been picked up for delivery. Since this has happen we are not able to close tomorrow as we were suppose to. I feel that we have been lied to by many people and it doesnt seem like anyone wants to help you. Was told tonight that we cant speak to anyone in accounting, they have to put in a ticket which takes 25 hours for someone to call back and that is if they do. I was told that in the past and no one called.

  

  Business Response

  Date: 11/25/2024

  Hello, 

  You are correct that the payoff of their previous loan took longer than our standard payoff timeline for a refinanced auto loan.  Upon receiving this complaint, we reviewed the account notes and all the recorded calls and communications with the borrower on this loan and found that while we followed our standard timeline and processes up to the point of payoff, there were delays caused due to two factors:  (1) the loan funds were transferred into our account without any accompanying information from our lender client, so we were not able to identify the loan to which it corresponded, and (2)  *** delivery was picked up on the date we disclosed to the consumer which was a Friday, but we accidentally provided the wrong tracking number to the consumer, who thought the *** pick-up was delayed. Throughout the process, we remained in close contact and provided updates.  We were ultimately able to provide proof that the old loan was paid off and the new loan was complete. 
  
  10/12/24           Application received from the borrower
  
  1023-25/24        Presented borrowers with documents and assisted the with document signing process
  
  10/29/24             RefiJet submitted signed loan documents to our lender client for funding
  
  11/4/24              We sent a text message to the borrower regarding the payoff process, which involves our lender client providing the new loan funds to us, then we send the payoff funds to the previous lienholder to pay off the previous auto loan
  
  11/6/24              We received the loan funds from our lender client; consumer notified of the process for paying off the previous loan
  Note:  We received the loan funds on 11/6, but the lender client funding the loan did not provide a report that identified which loan they were funding, so we could not associate the funds with a specific new loan.  ****************************** conducted extensive research to identify which lender had submitted those funds, then match the funds in our account with the proper loan.  This lack of information from the lender delayed sending the payoff to the previous lienholder.
  
  11/13/24            Co-borrower inquired about payoff status and was notified the standard payoff process and timeline was in place
  
  11/14/24           Borrowers contacted us multiple times, we re-confirmed standard payoff timeline(7-10 days post funding) and contacted our **************** to further research the timeline
  
  11/15/24           Payoff prepared to be sent via *** to the previous lienholder; borrower contacted us for update on payoff; our agent notified them the payoff was being sent by *** that day.  The *** package was picked up on this Friday and delivered the following Tuesday.  Note:  our ********************* is not a consumer-facing department, which is why the consumer was not connected directly with them, but our agent did contact Accounting internally to research the situation and get confirmation that the payoff was being sent.
  
  11/18/24           Borrower contacted us regarding delayed *** delivery, we agreed to investigate. 
  
  11/19/24           Payoff received by previous lienholder; borrower contacted us for assistance then our agent researched the situation and contacted the borrower with confirmation that the payoff payment was delivered to the previous lienholder.
  
  11/20/24 12:40 We communicated by phone with the borrower and confirmed the payoff package had been received by the previous lienholder. 

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my vehicle with this company back in 2021 and purchased a GAP policy along with it ($995). Well, last month my vehicle was totaled but my insurance company paid my vehicle off- no payout was needed from my GAP policy. Since my loan was paid off sooner than expected, this also makes my GAP policy subject to cancellation and a prorated refund. However, my attempts to contact the company in reference to my refund has left me with nothing but radio silence. I am simply seeking the funds that I am owed.

  

  Business Response

  Date: 11/25/2024

  Hello Maryha, 

  We apologize that you did not receive prompt communication from our team. We did attempt to call the number provided on 10/23, left a voicemail on 10/31, and again on 11/13. We were unable to reach you on the number we had on file. We tried again today and have sent an email with instructions. 

  Please reach out to ***************************** with any further questions or concerns. 

  Thank you, 

  Customer Answer

  Date: 12/06/2024

  Hello!
  
  I would like to have the case reopened. On 11/25/2024, Refijet emailed me for my phone number and I responded same day. I have not received a phone call or any further correspondence. On 12/02/2024, I followed up with another email asking if anything was needed from me and I have yet to receive any correspondence back. I would like for this complaint to be reopened as no resolution has been met.
  
  Thank you,
  ****** *******

  

  Business Response

  Date: 12/26/2024

  Hello, 

  We processed and sent a refund check on 12/20 and it shows delivered. 

  If you still have any concerns, please reach out to *******************************************************. 

  Thank you, 

  RefiJet

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******