Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** and is non existant. I was concerned when wanted $1000 to close loan to get to trade-in value. Told me probably get it all back because they get 30 day pay-off amounts. All doc except 1 were signed. I **** it's not required by my state to perfect lien. Insisted their lender required after 4 attempts with their online notary ( again not req in **) they sent the docs that I then got notarized by an **** on a weekend and *** overnite back to them. Took another week many ignored texts, emails and pho messages. Finally talked to what was referred to as a Supervisor told me it was lenders fault because rates dropped and they were backed-up. Not my problem but my dollars at $14 per day perdiem. Got msg next morning (fri) crom lender loan is funded. Finally (Tues) msg from refi-jet they sent pay-off check. Now it's monday pay-off still not received by original lender my past due and have never missed a payment or been late over 48 months and 2 different vehicles with lender being paid off. They present this full automation system of which important areas don't perform or don't exist. This is a company with no capital to fund pay-offs until get $ from lender, require dp funds immediately but also do pay-offs by mail instead of immediate electronic transaction. Earning intetest on overnight funds in account used to fund loans. There poor performance cost me several hundred dollars. When "Supervisor" challengened answer was "we don't have the money to fund loans until lender gives us the money" they buy funding at X and mark up accordingly. They know rate inquiring party is paying so can add 1-2-3% to offered buy rate and they make the difference based upon amount financed. So in my mind now I survived a possible disaster if Cap 1 does get the pay-off. Would not recommend this company to anybody. Could be good if were properly capitalalized and responded to clients. If my credit score takes a hit because of there ineptness I will file a complaint with state.

  

  Business Response

  Date: 11/11/2024

  Mr. *****, 

  We are sorry to hear that you didn't receive a 5-star experience with our Company. Our ************* Team has been in touch with you to resolve this matter and we believe this can be closed out. 

  Please let us know if you have any additional concerns. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a profoundly troubling issue that I have encountered with ************************* 2018, I purchased a new *** X3 with a 0% interest rate. In 2022, I refinanced the vehicle for the remaining balance of $10,000. During this process, the ********************** representative connected me with RefiJet, and their representative persuaded me to add an extended warranty for an additional $6,000. I have diligently made payments for this extended warranty for the past two and a half years. However, I recently experienced issues with my car, including leaks and other related concerns.I was informed by a *** Customer Relations representative that I do not have an extended warranty despite my consistent payments. This discrepancy became evident during multiple visits to my dealership for service issues. Despite my payments over the past two years, the dealership has indicated that I do not have an extended warranty. I was lied to from the very beginning to secure the loan. Despite repeated attempts, I have been unable to obtain assistance from RefiJet in resolving this matter. I am seeking a refund of $9,500, which includes the amount added to the loan for the "extended warranty" and the payments made over the past two years. A claim submitted by *** to RefiJet was denied, further complicating the situation.The falsehoods and lack of resolution have prompted me to demand a full refund immediately, with the possibility of legal action if necessary. Despite my efforts, I have encountered continuous delays and evasiveness in my dealings with RefiJet. I am reaching out to you for assistance in addressing this distressing issue. I sincerely hope that RefiJet will promptly acknowledge and rectify this situation.Thank you for your attention to this urgent matter.

  

  Business Response

  Date: 09/26/2024

  Mrs. ******, 

  We are sorry to hear that you feel that you did not receive a 5 star experience with our Company. We reviewed your account and extended service contract plan. The *** ESC that you purchased does not cover  for parts that would fall under maintenance like the oil filter adapter, turbo coolant line, and washer fluid reservoir. You also have an oil change plan with ***, but not the upgraded scheduled maintenance required for coverage. The service records reflect the level of coverage that was selected. 

  Please reach out to ***************************** if you have any other questions or concerns. 

  Thank you, 

  The RefiJet Team

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22302968
  
  I am rejecting this response because:

  I want to express my frustration with the lack of response to my previous attempts to address this matter. Despite making multiple calls and leaving messages, I did not receive the necessary assistance until now, hence my dissatisfaction.
  
  In July 2022, I had a conversation with a representative who presented me with three payment options, each corresponding to a different type of extended warranty. I opted for the highest payment, amounting to $325, based on the assurance that my car would be fully covered, with the exception of wear and tear. It was explicitly stated that this would be the extent of any uncovered issues.
  
  However, my dissatisfaction arose when I discovered that *** did not acknowledge any coverage, despite my continuous payments. Subsequent communications with your company in 2023 only reinforced my disappointment, as the representative continued to assert that I was indeed covered, contradicting the information provided earlier.
  
  The misrepresentation of coverage by your representative has not only caused significant inconvenience but has also led to financial implications. I have paid for two years of coverage which I have been unable to utilize at the dealership. As such, I believe I am entitled to reimbursement for the coverage payments made during this period.
  
  I urge you to address this matter promptly and rectify the oversight to ensure that I receive the coverage for which I have been faithfully paying.
  
  I would appreciate a prompt resolution and a response acknowledging the steps that will be taken to rectify this situation.
  
  Sincerely,
  *** ***** ******

  

  Business Response

  Date: 10/29/2024

  Mrs. ******, 

  We are in the process of researching the best solution to rectify this complaint. We are attempting to work with our extended service contract company on a resolution, pending response. Additional options are being considered at this time as well and will be relayed to you as soon as possible. 

  If you have any specific questions please reach out to *******************************************************.

  Thanks you, 

  The RefiJet Team

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to refinance my car and paid RefiJet a $1530 down payment on September 5, 2024. The deal fell through on Monday September 9th so I asked for a refund of my down payment. I was told on the 9th my refund would be made immediately. When no refund was received I emailed the agent I had been working with on the 10th and she said the refund would be issued that day. Today is the 11th and I have not received the refund. I want my money returned immediately or I will contact a lawyer and pursue further legal action.

  

  Business Response

  Date: 09/16/2024

  Hello ***********, 

  Thank you for reaching out to us. Our records show that a refund was issued in 9/10/2024 at 12:52 p.m. Please let us know if your financial institution has not posted this amount. 

  Feel free to reach out to *******************************************************.

  Thank you, 

  The RefiJet Team 

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 17, 2024, I started receiving emails from RefiJet. I ignored as I had no interest in the company. On Aug 23, my ex-husband told me I may be getting a call from RefiJet as he was refinancing his car. They called before I even finished reading the text. RefiJet said they needed my driver's license to complete his refinance. I was hesitant to give it based on my ex-husband making ignorant decisions with money and accounts in the past. My attorney told me I didn't have to provide it legally. RefiJet threatened to file contempt charges on me. The agent, *****, was rude, demanding and condescending on the phone, never explaining why he needed it. He told me I was lying several times about what I was seeing when I logged into their website (it said there was a lease agreement and I was a co-applicant). I sent him photos of what I saw and then his story changed. I had him delete those things. I told him that there was no need for my license because the title and bill of sale had listed x** OR x** (not and). He again yelled at me and demanded I provide my license. My attorney spoke with ***** and felt this was an ok thing to provide at that point. As soon as I sent it to him, I started getting emails about signing the papers for the final steps of my refinance. I believe my name is being put on paperwork for the car refinance for my ex-husband despite being told it wasn't.

  

  Business Response

  Date: 09/09/2024

  ********* ***, 

  We are very sorry to hear that you did not have a good experience with our Company. We pride ourselves in delivering a high level of customer service and take these very seriously. We reviewed the calls internally and have taken disciplinary action with the *** that you spoke to. We attempted to reach you today to discuss in more detail. Please return our call at your convenience. 

  Thank you, 

  The RefiJet Team

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22211925
  
  I am rejecting this response because:

  I received a phone call from ******, asking that I return his call so we could discuss further. I have since left 2 voice messages for him (once that day, once the next day) and have not gotten a call back. I am not satisfied with their attention to this matter.

  
  Sincerely,
  
  ********* ***

  

  Business Response

  Date: 09/26/2024

  We sincerely apologize for the lack of response back. We will reach out back out immediately. 

  Thank you, 

  The RefiJet Team

  Customer Answer

  Date: 09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spoke with ***** and he has helped with the matter. 
  
  Sincerely,
  
  ********* ***

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company keeps calling from multiple different numbers. I have asked multiple times for the calls to stop but they have not. I want to be removed from their call list asap

  

  Business Response

  Date: 08/12/2024

  Hello ****,

  We are sorry to hear that you did not have a 5-star experience with our Company. Weremoved you from all contact with our agents on 8/8/2024. From the form you filled out, you might be receiving calls from other companies as well.

  Please reach out to ***************************** if you have any further questions or concerns. 

  -The RefiJet Team

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called from refi jet from a representative named ***************************** on July 25th 2024, to refinance my truck. He was nice, but very pushy for me to apply for a loan. He told me that there we a few lenders that worked with fair credit. I was very hesitant because I didn't want inquiries on my credit. He was very pushy for me to apply. He said I had alot of equity in my truck, and that would really help. I didn't hear anything for a couple days. I called back and he said I got denied from the first company. I didn't want my credit run alot. He said they don't count if it involves the same reason we each time. I waited and waited to hear something back. I called ***************************** on August 5th, and the number was no good. The call would not go through. I then called another number, and was told my application was denied. The man was not friendly. He said they don't know why they denied it. This company is very misleading and makes you feel like you will get approved. I now have a few inquiries on my credit and nothing to show for it. I wouldn't even give them 1 star

  

  Business Response

  Date: 08/15/2024

  Mrs. *********,

  We apologize that you did not receive a good experience with our Company. We have reviewed all the calls and correspondence with RefiJet. We tried very hard to get you approved for a new loan but were unfortunately unsuccessful. Our lenders look at many data points that we are not privy to before we do submit with a hard pull of credit to which you agreed. Our agent was trying to help you and our lender network was just not able to approve you at this time. 

  If you any more questions or concerns, please reach out to *****************************. 

  -The RefiJet Team

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just spoke AGAIN to a customer service manager today about my ongoing issues with REFI JET. I called to today about 2 pm because out of NOWHERE they are requesting more documents after I closed on an auto loan almost a month ago and have itball set up with a bank to make payments. The car was paid off by the bank May 20th. The customer service representative hung up on me after I told her that it "sounded like it was their mistake and not mine" and then nobody would answer my cal, I called they picked up and hung right up. It's like an 18 year old teenage relationship! I had to call the new loan line to ask for a manager. He ENSURED ME he would GET TO THE BOTYOM OF THIS AND SEND ME HIS NUMBER SOON AS OUR CALL ENDED. 6 hours later, nothing but constant emails from REFI JET bombarding me with requests for documents. I've received 8 emails. Refi Jet failed to follow appropriate legal protocol on my paperwork for my car and has my loan paperwork messed up. I've had so many text messages, calls from so many different people, phone numbers during this process, it is unbelievable. I want a manager on the phone with me as I send over any document. This should have been done a month ago.

  

  Business Response

  Date: 06/28/2024

  Hello *********************, 

  We apologize for the miscommunication regarding your auto refinance loan with us. We sometimes need additional documentation that the *** requires to perfect the title in the new ************************* name. Every state and *** has different requirements so it is a common request which is why we send communications to make sure that we can reach our customers after loan documents have been signed. We do apologize for any issues you had with our contact center after the request was made. 

  We believe this complaint has been resolved as we have the necessary image needed. 

  Please reach out to ***************************** if you have any other further questions or concerns.

  Thank you,

  The RefiJet Team

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my 2022 Kia ******** via Lending Tree, who put me in touch with Refi Jet. Refi Jet set up a loan with Consumer Credit. On 5/31/24, ******** sent me a notice that my loan had been funded and that my original lender, Capitol One would be paid off within 5 to 7 days. It is now 6/11/24 and my Capitol One car loan has not been paid off. I have two car payments due on the same vehicle due to this. When I called Refi Jet the rep said there was still a verification due but that was a false statement. I told them about the 5/31/24 notice. She then said , Oh, I will get with accounting and have them expedite payment. I believe this is a fraudulent or misleading practice where they are holding my funds for an extended period, perhaps to draw short term interest or something else. At minimum, it is poor accounting practices.

  

  Business Response

  Date: 06/27/2024

  ************,

  We apologize for any miscommunication you had with our Company. You started the process of refinancing your vehicle on 5/24 and it should have been communicated to you that you would need to make your next car payment and would be reimbursed once payoff was received from your previous lien holder.  We paid off your previous lienholder and title work is in process. If you have any further questions or concerns, please reach out to *****************************. 

  Thank you, 

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company about six days ago for loan estimates. I decided not to move forward. They are calling and texting me constantly. I need this communication to stop. I tried contacting them to ask that they stop and never could get an answer.This is getting very frustrating.

  

  Business Response

  Date: 05/23/2024

  Hello *******, 

  We are sorry to hear that you did not have a 5-star experience with our Company. We have removed you from all contact lists and you will not be contacted by RefiJet again. 

  Please reach out to ***************************** if you have any other concerns. 

  Thank you, 

  The RefiJet Team

  Customer Answer

  Date: 05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Heather Civil-*****

• Initial Complaint

  Date:05/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to get a quote for refinancing and the calls I have been getting the instant I submitted my information are out of control. They have called me from different numbers at a minimum of 8 calls in a matter of a few hours. I have unsubscribed from their website but I am still receiving calls!

  

  Business Response

  Date: 05/10/2024

  Hello *******, 

  We are sorry to hear that you did not receive a good experience from our Company. We have removed you form all forms of communications from RefiJet. We do want to let you know that from the source you came in from, it is very possible that many of those calls are from other companies. 

  Please contact ***************************** if you have any other questions or concerns. 

  Thank you, 

  The RefiJet Team

  Customer Answer

  Date: 05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************