Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was contacted by phone by two different people are will update if payment is not received. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/08/2024

  Hello ******, 

  We apologize for the confusion with your request. The ****************************** took care of the mix up and your refund is being processed. The initial denial was an error by the *** Company. 

  Please reach out to ***************************** if you have any further questions or concerns. 

  Thank you,

  The RefiJet Team

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never contacted refijet and have not asked them to contact me. I do not even have an auto loan. I am receiving robot calls hourly and they have sent me text messages referring to me as "J". There is no J in any part of my name.

  

  Business Response

  Date: 12/29/2023

  Hello *******, 

  Our system indicates that someone used your phone number to apply for a refinance with our company and put their first name is as J. This record has been removed and you will not receive any more communications from RefiJet.  

  If you have any other questions or concerns, please reach out to *****************************.

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:12/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a lease buyout of a ******* vehicle through RefiJet with representative ***************************** in February 2023. The loan was purchased from ******* Motor Finance and assigned to *********************** completed, and signed. Several months later, I still had not received the title for the vehicle. I emailed ****** using the same email chain we previously used to communicate and he asked if I had moved from CA. I have lived in MD throughout this entire process so I was confused - did they mix up my file with someone else's? I need the title to refinance this loan and while communicating with another company, they stated that the *** for MD still had the registration and title listed as a lease with the original lease finance company (******* Motor Finance). I inquired with the ***, who stated that RefiJet should have sent them the *** form to correct this when the original lease buyout was completed. I emailed ****** again and he stated "This looks like an older file. When I look up your name, all I fine is an application you initiated on 10/23. However, when I searched your number in our call system, I found this message from our loan closer on, Feb 20th , 2023 (see below) and shows that you never replied to us, and your loan was never completed." The absurdity of this response was laughable. I responded and attached the loan documents in the hopes this would help. He then asked "did CCU even have a file for you?" This situation is beyond ridiculous and unprofessional. I am shocked with the behavior and tone of your representative. I expect this situation to be appropriately resolved and will be happy to never have to deal with this company again.

  

  Business Response

  Date: 12/29/2023

  ******, 

  We sincerely apologize for the delays and communications that you experienced with RefiJet. Unfortunately, this was a *** error that resulting in your prior leasing company still being listed as the owner even though the lien holder on the tile has been changed to the correct lender. The *** is stating that because a duplicate title was produced, they are going to need the owner to go to the office and change the information in person for the fastest results. Our ***************** will be in touch with you to help in any way we can to fix this *** error. 

  Please reach out to ***************************** or call ************** if you have any additional questions or concerns. 

  Thank you,

  The RefiJet Team

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20997606
  
  I am rejecting this response because: I am very dissatisfied with their responses because as you can clearly see I accepted all documents & signed the loan docs & notarized & told I have a payment until February but all was lies 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/19/2023

  Hello ****, 

  We sincerely apologize for the confusion on your inquiry to refinance. When the vehicle data was entered, it pulled the wrong model year and that caused an error in the initial valuation. We have addressed this internally to try and mitigate this from happening again. We also reached out to the lender to see if an exception could be made, and their guidelines prohibit the deal structure when corrected. We are sorry for the inconvenience this caused you.

  If you have any additional questions or concerns, please reach out to *****************************.

  - The RefiJet Team

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/28/2023

  ****************, 

  We sincerely apologize for the lag in communications regarding your registration. We have reimbursed the fees for the inconvenience and hope that you consider the issue resolved. 

  Please reach out to ***************************** if you have any further concerns. 

  Thank you so much,

  The RefiJet Team

  Customer Answer

  Date: 12/01/2023

  I have received a message via text message from refijet. I was told they were mailing me a check for the amount owed. When I recieve this check I will then consider this case closed.  Thank You for your help in settling this issue.   *******************

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************

  

  Business Response

  Date: 11/27/2023

  Mr. *****, 

  We apologize for the inconvenience this has caused you.

  There was a lot of confusion around which ***** was being refinanced as both were originally going to be completed by RefiJet. The one with the incorrect VIN got processed and then caused the issues with the ****

  We have refunded you for completing new documents, rental reimbursement, registration reimbursement, and compensations for your time. We are willing to work with you if you still feel like you are a due an additional refund. 

  Please reach out to ***************************** or call ************** if you would like to discuss further. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thought I found a good rate through lending tree with this company about 3 weeks ago. Was told I qualified, signed all the documents(there were many), provided all the documents requested by them to get this done. They even changed the lien holder on my insurance policy themselves three weeks ago!! I call last Friday because *** never received a bill or any correspondence in three weeks from them or Consumers CU. They assure they will call me back before end of day. I finally get a call back today, four days later, requesting even more documents to get my loan closed. The credit union hasnt even funded the loan yet. Keep in mind according to the contract I signed I am only about 8 days away from owing on my new loan AND this was supposed to be a done deal. I told them to cancel the whole thing. I dont trust this company, the processes, or the hoops you have to jump through to get this done. It gives me scammy vibes. I got an email from my current bank asking for proof of insurance or they would buy and bill me for insurance today since refijet took it upon themselves to change that and then not follow through! Stay AWAY! Highly do not recommend!!!! Will never do business with them or look through lending tree ever again! I dont need anything resolved, but to warn others of these people.

  

  Business Response

  Date: 10/25/2023

  Hello *******, 

  We are sorry to hear that you feel you did not receive a good customer experience with our Company. We have researched all the docs and listened to all the calls, and determined there was poor communication between us and the lender. We did not do a good job communicating. We have discussed the mishap with *******,and we have used this instance to improve our training. 

  Our sincere apologies, 

  The RefiJet Team

   

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/6/23 - 10/10/23 Refijet I asked to stop contacting me. They called 16 times in one day from 11 different numbers. They messaged me several different times. I asked repeatedly to stop and be removed. I got a message saying youve been removed 5 times and I am still continuing to get calls and messages. This is harassment. Please make them stop.

  

  Business Response

  Date: 10/19/2023

  Hi *****, 

  We sincerely apologize for your experience with RefiJet. We have addressed internally and made some changes to our systems to avoid this happening in the future. You should not receive any more contact from us. 

  The RefiJet Team

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,***** with ********************* is still waiting for your reply about my application so she can complete my refinance process. Please do your part immediately.

  

  Business Response

  Date: 10/09/2023

  Hello *****,

  We have reviewed your complaint. During the application process, RefiJet received incorrect or false information regarding your current source of income. Per the text message conversation on file, the *** did communicate that the lender will not accept paystubs (from Uxxx) that do not match the employment info provided (which was Axxxxx) on the application.  We also informed you that paystubs provided were older than 30 days from that current date of 8/25/23 and would need to be current or would not be accepted by the lender.  RefiJet then asked you to provide 3 months of bank statements however could not guarantee they would be accepted. Shortly after RefiJet received a Do Not Contact request from you so no further work on your application was done at your request. The lender would not accept the form POI which RefiJet does not have any control over and once you requested to no longer be contacted, your request was honored. 

  Please reach out to ***************************** if you have any further questions or concerns. 

  Thank you, 

  The RefiJet Team

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20625758
  
  I am rejecting this response because: I did not finalize the loan on the 7th. As I wasnt even sure which loan I was going to be applying for yet. I switched last minute. If you claim you have proof he says we take a $495 processing fee as profit Ill gladly take this complaint down. But that was never stated it was stated the price and I ask why is it 2k more and he states its for government and local. All I would like is this fee refunded as it was not stated correctly due to federal laws! 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/21/2023

  Hello ******, 

  Thank you for reaching out. We reviewed all the calls that you had you with your ********* Services Representative regarding your loan. 

  Your FSR went through a full itemization of your new loan in a call on 9/7/23 at 9:43 AM. In the breakdown he states that there is a processing fee of $495 included in the final payment as well as the breakdown of fees at minute marker 15:53. We are happy to provide more details if needed. 

  If you have questions/concerns, please reach out to *****************************. 

  Sincerely, 

  The RefiJet Team

  

  Business Response

  Date: 09/26/2023

  Hello ******,

  
  After reviewing your profile, our managing partners have agreed to reimburse you the $495 processing fee. While we have technically done nothing wrong, we never want upset customers that don't feel we worked hard enough for them to earn our $495 fee. As your account is already with the lender for final funding and not wanting to delay your application further, I will be sending you a check to your address on file with expected delivery no later than Tuesday 10/3/23. Please reach out to me at ************ if there are any further questions or concerns you would like addressed. 

   

  Thank you, 

  The RefiJet Team