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Business Profile

Employee Benefits Insurance

Empower Retirement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Reviews

This profile includes reviews for Empower Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see

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Empower Retirement has 6 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 323 Customer Reviews

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    Review Details

    • Brendan M

      Date: 07/08/2025

      Brendan M

      Date: 07/08/2025

      Would leave 0 stars if I could. When my employer sold their business to a new company, I tried to roll the money from Empower to the new 401k provider. They made it difficult so I left it with Empowerment. However, they moved the funds to *** accounts and left it uninvested. $1500 in maintenance fees later, I finally got the money out. Stay away.

      Empower Retirement

      Date: 07/10/2025

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • Eric J

      Date: 07/08/2025

      Eric J

      Date: 07/08/2025

      My former employer used Empower for our 457(b) deferred compensation. The plan offered good investments options and even guided portfolio services. The issues began when I retired. I tried to make a withdrawal request through my on-line services and received a message saying I needed to call Empower.Empower said there was a restriction on my account, which prevented me from making a withdrawal. The *** said it was because I was still employed. I told the *** I had been retired for well over a year. He sent paperwork up the chain stating this and a week later, we tried to withdraw funds over the phone with another ***. I called my former employer and no one seemed to know what I was talking about when I mentioned "a restriction on my account".I was contacted by Empower again, stating I had to make the withdrawal request using a hard copy form. I was shocked to see that if I wanted the funds directly deposited into my checking or savings, there was a $15 fee. Really? I was made to jump through hoops to ASK for MY money and then I am charged a fee for the privilege getting MY money.I gave it a 2 rating because it was good as long as I put into the program, but getting my money was a horrible experience.

      Empower Retirement

      Date: 07/10/2025

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • Natalie S

      Date: 07/01/2025

      I left my Job little over a month and have been trying to withdrawn my 401k. I did it online since it gave that option but I notice there was no movements after a week I contacted Empowerment Retirement customer service, The run around started each time I call it's a different person they get my information and do the application that I did already and say I will receive a message every time a step is complete 31 days later the only step is the application for withdrawn that we did like 4 times now. I didn't know it was going to be this difficult to withdraw my own money. I have coworkers that want to join, but I got to warn them about this situation it's not good for any business. EMPOWERMENT RETIREMENT I NEED MY MONEY!!

    • Jessica A

      Date: 06/30/2025

      The app and website will not allow you to register and when you call the number they ask for way too much personal information in a recorded line. It feels like a scam.

    • Izell G

      Date: 06/23/2025

      Izell G

      Date: 06/23/2025

      ******** customer service. I called customer service for them to assist me with a hardship withdrawal and the first rep did not know what she was doing so I asked that my call be escalated. She came back on with a void solution and I had to ask her a second time for a supervisor. Once the the supervisor, ***** got on the phone he mentioned that he could not assist me with the withdrawal because i'd mentioned that I was leaving the company. Told him that I'm still employed and your system shows I'm still employed and to please assist me. This guy literally would not asset me with a hardship withdrawal. I Had the call escalated the second time and spoke with a manager by the name of *******. I can't make this up, he denied me. He would not verbally say he wasn't helping me he just kept saying i'll email you doc. I guess they don't like us taking our own money out. I have time today, i'll be pursuing this. So tired of companies taking advantage of hard working people!!

      Empower Retirement

      Date: 06/24/2025

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Rebecca G

      Date: 06/20/2025

      Rebecca G

      Date: 06/20/2025

      This business won't allow you to pay off a 401k loan if you have made any payments in 30 days. However, if you don't pay anything towards your 401k loan in 30 days, you'll be flagged for not paying towards this bill. Also, this is 2025, why does it take 30 days to process anything when it is done digitally? This company needs to update their practices or end their business entirely.

      Empower Retirement

      Date: 06/23/2025

      Hello. Thank you for reaching out. We are sorry to hear about your poor experience with Empower but appreciate the feedback as we are always looking for opportunities to improve. If you require any additional assistance, please let us know.

    • Mike K

      Date: 06/20/2025

      Mike K

      Date: 06/20/2025

      Stay far away,stole $1700 said they don't know where it went, spent week on phone with 20 different people all I get is lies,excuses, transferred 20 times then hung up on...place is disgusting! Stealing people's hard earned money!! Awful....F-

      Empower Retirement

      Date: 06/23/2025

      Thank you for reaching out.  We have forwarded your concerns internally to the appropriate department for further review. Once our internal review has been completed, you will be contacted.

    • Sharon K

      Date: 06/13/2025

      Sharon K

      Date: 06/13/2025

      The company I worked for recently dropped Empower from their 401k plan, and I can see why. After giving a presentation to our company, they encouraged us to contact them for an appointment... but they didn't show up to the two appointments I made with ******** I am retired and talked to **** about transferring my 401K money to an *** to avoid all the fees they keep charging me. Dirty trick because he didn't tell me anything about a fee to do this. I called back to ask if there was a fee for this and he told me it was $145 to transfer my 401K money to an *** within their company. How is this legal?

      Empower Retirement

      Date: 06/17/2025

      Thank you for bringing BBB Customer Review # ****** dated June 13, 2025, to our attention. In order to protect the privacy of our account holders, we will research the situation and will respond to the customer directly in writing. We again appreciate you bringing this matter to us for review.

      Sincerely,

      Empower

    • Arkim J

      Date: 06/12/2025

      Arkim J

      Date: 06/12/2025

      This company is a scam, I have ***** followers and 300 are using you service. I have had 2 cash advances, paid them successfully and was told my next draw is available June 11, 2025. My ***ayment posted. Called the company got a foreigner ( of course) and was told it takes 3 days to post. Huh, didnt have that issue on my last draw. Your company is a blatant mis***resentation and I will be contacting the Consumer Financial *****************. My bank *** even said to stay away from you. This post will go to my ************ the way your an American company, stop being cheap and hire AMERICANS ????

      Empower Retirement

      Date: 06/13/2025

      Hello. Your concerns appear related to a cash advance. Your review to Empower seems to be misdirected. We are a retirement company and do not handle cash advances. Although we have similar names, the company you are looking for is Empower Inc./Empower Finance which we are in no way affiliated with. You can contact them by calling Empower Finance at Toll Free Number - ************.

    • Pamela L

      Date: 06/05/2025

      Pamela L

      Date: 06/05/2025

      I am very happy with my experience with Calum from Empower. He listened to my concerns, addressed them and made the appropriate changes. He is professional, compassionate and a great communicator.. I highly recommend Empower for their great customer service.

      Empower Retirement

      Date: 06/09/2025

      Thank you for reaching out.  We have forwarded your comments internally to the appropriate department.

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