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Business Profile

Parking

ParkM, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3, 2025, my vehicle (plate 3MCB16) was towed in ******, ** due to an expired parking permit. I rely on ParkMs system, which normally sends reminders via text and email one hour before expiration. However, for this incident, I did not receive the reminder until 10:00 AM on April 3, which was after the vehicle had already been towed.ParkM support claims the message was sent at 10:03 PM on April 2, but I have proof showing the actual delivery was delayed until the next morning. Because of this, I had no opportunity to renew my permit in ******* addition, I was charged for a WAP (window wrap) service that I did not request or authorize. To make matters worse, the towing company (Action Towing) did not even itemize this charge on the receipt. The receipt only lists a basic towing fee for an expired passthere is no mention of the extra charge I was required to pay for the window wrap.I reached out to ParkM to resolve this, but they closed the case stating they do not handle towing. However, the delayed notification and lack of transparency in the towing charges make this feel unfair and unresolved.

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Illegally charging me $10 a month on top of my lease agreement. Cannot get in contact with them - listed phone number and address listed on your site are both incorrect.

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into the ***************** Apartment complex in Nov 2023 and registered for the free annual parking permit. Each month it would renew automatically. I got a notice via email that my permit would expire in March 2024. I expected the permit to renew automatically as it had done in the past. In the early hours of March 13, 2024, my car was towed. I paid the almost $270 to get my car from the tow lot. I emailed the customer service email address questioning why my Annual permit expired after 4 months. They avoided the question in their response and only answered "We notified you that is what set to expire". I requested a response from a supervisor role and when they emailed me, it was the same situation. I emailed them again on March 17 2024 again asking for compensation for having to pay to get my car back.

  • Initial Complaint

    Date:02/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re-occuring subscription to a parking service for an area I parked in once (required to pay digitally)Have not scoured my bank account yet, but I have not parked at this location since the single incident 2-3 months ago.

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year parkm deactivated my parking pass for no reason at all and my vehicle was almost towed. Now more recently my account was deactivated and they created a new account with my information under a random email. They're claiming I did it. I did not. It seems like they might be working with the tow company, ************, to wrongly tow vehicles. I'm aware ********************* is under investigation by the Inspector General. I just thought it was a little odd and sketchy that this stuff is happening and these companies work together. I just want the information out there.

  • Initial Complaint

    Date:09/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payed for a 3 day parking pass and my car was still towed. I have to pay $350.59 to get my vehicle back and ParkM needs to reimburse me

  • Initial Complaint

    Date:09/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sells parking permits which determine if you get towed or not.I have had an active permit for a year and I added a different vehicle to my profile to which I have a screenshot of when it was added for my reference. I was then towed the following morning for not having the car register (even though on my end it had said it was). Upon realizing the car was missing I realized it had been towed to which I went in and saw that the information that I had input the night before was no longer there; so I resubmitted the information and I then had to pay $287 to get my car out of the impound lot. I have been discussing this over email with the company for over a week now and they have not been helpful at all. They are denying to accept the issue when I clearly have a screenshot with a timestamp of the information in the portal the night before I got towed. I pay this company $10 monthly to have an active permit and have always had my correct vehicle inputted and I still got towed which in essence means they have discredited my purchase of a parking permit.

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** towing has no sigbs stating they ******** your vehicle and where I parked and was towed there are no park m signs and the entrance sign was blocked by dumpster , wyatts towing states it is park m responsibility and no one will help me or guide me

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was booted at 3:00 am since I got a new license plate because my old one was stolen from their parking spot. They booted my car without checking the **** The staff seemed had no information and any access to the record to check if the two license plate were linked to the same vehicle in their own system. They said they sent an email to my property but the property never received an email. This business should definitely be banned as they showed no evidence to well manage the parking.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company would not allow me to cancel my subscription, forcing me to go through email. Additionally, I got towed when I had a permit through them, and never received any compensation.

ParkM, LLC is NOT a BBB Accredited Business.

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