Reviews
This profile includes reviews for Wheel Pros, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 57 Customer Reviews
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Review fromAlicia P.
Date: 12/28/2022
1 starAlicia P.
Date: 12/28/2022
Horrible company to work with. We ordered coil overs front and back for our vehicle and only to receive an email a few days later stating that we had to pay and additional $400.00+ more to receive both front and back. The website clearly stated that they were a full set (front and back) and I even received a confirmation email with pictures! It took over a week to reach someone in the customer service department and I talked to the supervisor ***** and he stated that they did not have to stand behind their advertised prices and that in section 4 of the Terms and Services that they had to right to change prices at any time. He said I HAD to pay the additional funds otherwise they wouldn't complete the order or just send the front end. I am taking my business elsewhere, to a company who stands behind their adds and products and I would suggest anyone considering to purchase through Throtl, not to. Extremely poor customer service and bait and switch tactics.
Wheel Pros, LLC
Date: 12/29/2022
Hey ******,As mentioned on the phone, unfortunately, pricing discrepancies do happen. Our team reached out to you as soon as it was caught during processing, and even provided a discounted additional amount for the inconvenience. Those coilovers had recently been updated by the manufacturer to be offered as a front set only, or a full set. Unfortunately, the data was jumbled when it came to the price.This had been swiftly corrected.Per our policy, we do clarify in cases like this that an order may be cancelled if a customer no longer wishes to proceed. As we did.Your order was refunded in full.The definition of Bait and Switch would be as follows, "the action (generally illegal) of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods."This would not apply in this scenario, as no "inferior" or more expensive goods were being SUBSTITUTED. A minor issue in pricing was updated correctly and handled via our policies. We deeply apologize for the inconvenience and hope this provides further insight into the situation.Thanks ***********************, Team Lead, CS/Sales, throtl ****Alicia P.
Date: 12/29/2022
This is inaccurate in multiple areas;1. I only received an automated email as a follow up and it took me over a week to actually get in touch with someone. I was trying 1-3 times per day by phone and email with no reply, expect the automated emails.2. I was NEVER offered a discounted amount and was only told that I had to pay the additional $400+ to receive the advertised (and confirmed with pictures) items we had purchased. ***** also said if I didn't pay the additional amount that he was going to cancel my order. I asked repeatedly for Throtl to do what was right and to stand behind what they had advertised and ***** stated from the Throtl Terms and Services that they had the right to change prices at any time. Again - this is the definition of bait and switch tactics.This was a not a minor issue as you replied.Review fromMichael E
Date: 12/23/2022
1 starMichael E
Date: 12/23/2022
Think twice about ordering from this company. I placed an order for a part that wasnt even in stock. Cancelled it the next day and they tried to charge me a 5% cancellation fee on my $1300 order. Call your credit card company if they try to do this to you!Wheel Pros, LLC
Date: 12/23/2022
Hey *******,As you mentioned in your review, this item was NOT in stock. It was listed in bold as a PREORDER item. When a customer changes their mind on preorder or special order items, we deduct the processing fees incurred from even accepting payment. These are non-reimbursable per your bank and we pass them on as you no longer want the order. We provide all of this information upfront before your purchase, so our customers can make an informed decision before placing an order. If you ever have any questions about this information in the future please feel free to contact us beforehand.Thanks ***********************, Team Lead, CS/Sales, throtl ****Review fromTroy
Date: 12/19/2022
2 starsTroy
Date: 12/19/2022
Incredible prices, with equally incredible shipping delays. No one answers the phones. Guess they are too busy with the ******* channel. The want you to pay a 5% "cancellation fee" - even if your ship date is pushed months into the future. Below is my conversation with THROTL regarding an order made in November, and now set to ship in (maybe) mid-January. Be warned.THROTL: "...what you are referring to is the cancellation fee which would apply to any items of those statuses regardless of delays, as stated on our site that we are not held liable to slipping lead times by the manufacturer.""OK, so will I be charged a 5% cancellation fee?"THROTL: "If any of the items you ordered fit that criteria then yes that policy would apply""Is Throtl familiar with 16 CFR Part 435? That policy is a clear violation of federal law. You cannot charge a consumer for a product or service not delivered within a reasonable timeframe."THROTL: "That wouldn't apply here. If you believe there may be a legal issue within our policies you are more than welcome to forward the policies to an attorney who can contact our attorney as needed."Wheel Pros, LLC
Date: 12/20/2022
Hey ****! Happy to help clarify.In this case, the item you purchased was stated as PREORDER. PRIOR to purchasing. It is clear in bold on the product page so that a customer can make a decision on if they would like to get that part on order.In cases of preorder/special order items, these are typically sent over to the manufacturer for PRODUCTION, to be manufactured for you. You would be securing your spot to have this ship as soon as physically possible. We push a 5% cancellation fee to cover processing if the end-user changes their mind about receiving this item.The FTC article you have referenced typically refers to IN-STOCK items, that cannot be delivered in a reasonable timeframe, or if there is no mention of stocking status. We clearly mention the item status, so it would not be the same situation here.Thanks ***********************, Team Lead, CS/Sales, throtl ****Troy
Date: 12/20/2022
When I purchased my items they were labeled as "Ships Directly from Manufacturer". After Black Friday, these items (and most certainly many others in an attempt for throtl to grab a larger share of the *******************) switched to "PREORDER". You can't retroactively apply your policies to my order in your quest to skirt federal law on consumer protections.Here's the email you sent me a few days after my order, stating exactly the situation:============================Dec 1, 2022, 10:09 AM A Portion of Your Order Needs to Come from the ManufacturerInbox Hello **** ,We were just informed by our warehouse that at least one item in your order needs to come direct from the manufacturer. This may cause delays, but we will be sure to keep you updated when the manufacturer notifies us of the ship *********************** viamg.xeonapp.com============================You also sent estimated shipping dates (missed) multiple times. Tell me what about any of this, entitles your company to keep a portion of my money if I request a refund for products not delivered in a timely fashion? Again, you are violating federal law 16 CFR Part 435.============================Complying With The Rule By law, you must have a reasonable basis for stating that a product can be shipped within a certain time. If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.If you can't ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date and explain his right to cancel and get a full and prompt refund.============================Given the multiple emails you have sent with shipping dates (and the latest one estimating a mid-January ship date) you are most definitely violating commerce laws by attempting to charge consumers for products you cannot deliver in a reasonable time frame.Review fromThomas M.
Date: 12/15/2022
1 starThomas M.
Date: 12/15/2022
Very slow, aggravating customer service. They can only be reached by email and they take their time responding. It took about a month and a half to get 4 wheels from them.Wheel Pros, LLC
Date: 12/23/2022
Hey ******,We apologize for the inconvenience of this order. To summarize, one of the main delays was a ***** truck actually catching fire and was unable to deliver a portion of your order. This is obviously something wildly out of throtl's control, our team did their best to assist with finding a resolution.We respond to all emails within 1 business day on average, and from reviewing your ticket this expectation was met. If you would like a faster response, we also offer live chat on our site, and live phone support during our business hours of M-F 9-5 PST. However neither of which were used.Feel free to shoot us an email at ****************** with the subject line BBB REVIEW if there is anything further we can do to assist.Thanks ***********************, Team Lead, CS/Sales, throtl ****Thomas M.
Date: 12/26/2022
Zero accountability. To be clear I did try to contact ******* via phone and I was given the option to leave a voicemail. That is not "live phone support" in my opinion. Also, you failed to mention the first main delay which was an error in your inventory that allowed me to order wheels that were listed as in stock but were not. This delay was from my order date of Oct. 13 and finally resolved on Nov. 8. I was never notified of the item being out of stock and had to email the support team to learn that my wheels would not be delivered in an acceptable timeframe. Since were airing it out, I think it was shady for your customer service representative to offer a discount and then an apply the same discount as my first order for my replacement. Should I be thankful he did not charge me extra due to error on your end?Review fromBrandon T
Date: 12/14/2022
4 starsCan't leave 5 stars because my order for bushings came in with missing parts and another piece that was warped and could not be used. Not sure if it was Throtl or the manufacturer. After requesting a return Throtl instead contacted the manufacturer and had them ship the missing parts. I'm satisfied with the resolution and would shop again for the price.Review fromEtel L
Date: 12/05/2022
1 starEtel L
Date: 12/05/2022
You can not get ahold of anyone. There website description and ****** are incorrect for there products, I tried bringing it to there attention and they are not helpful and ******* rude. There part numbers are different from what there website describes and you can not get ahold of anyone from this company. AVOID THROTL!!!!Wheel Pros, LLC
Date: 12/23/2022
Hey ******,Just wanted to followup on this as we have not seen a response from you lately. We apologize for any miscommunication with our LiveChat team. We have passed on any concerns on our product data for our site engineers to review with the appropriate product manufacturers to ensure accuracy.Feel free to respond to any of our email messages if you need anything further.Thanks ***********************, Team Lead, CS/Sales, throtl ****Review fromUTDilly
Date: 12/05/2022
1 starUTDilly
Date: 12/05/2022
Generally dissatisfied with my experience. The lack of communication definitely gives off shady vibes like mentioned in previous reviews/complaints.I have had to instigate conversation in order to get update on the shipping delays. Their generic responses give no real insight as to what to expect.I have reached out to them with a request to cancel my order and have not received a relevant response.Other buyers can expect unreasonable shipping times and limited communication. I would recommend staying away and shopping at more reputable sourcesWheel Pros, LLC
Date: 12/23/2022
Hey *****,Just posting a public response to this in regard to our email chain.We confirmed to have sent you 3 automated emails with instructions to log in to your account online to view any ETAs on this order. As you mentioned in your email, you did not want to view your account, and instead opted to email our support team to receive an update. Our team responded to all of your requests in under 1 business day, as is our average response time. Our customers can expect live stocking data with estimates typically available on our site prior to ordering an item. However on the slim chance, any delays are experienced, our system is set up to provide immediate messages to the customer with the option of viewing their updated ETA. We would not be liable if the customer chooses to avoid viewing their ETA.Feel free to respond to any of my latest emails if you have any further questions.Thanks ***********************, Team Lead, CS/Sales, throtl ****Review fromChase R
Date: 11/03/2022
1 starChase R
Date: 11/03/2022
Shady company. Took 8 months to ship my order and wouldn't let me cancelWheel Pros, LLC
Date: 11/07/2022
Hi there,Reviewing this order, it appears our team reached out to you with details on how to cancel if you wish to do so. However, we did not hear back from you in regard to this, as such, we are unable to cancel out an item without confirmation.I see from your emails the main concern was that you have moved to a new apartment, by simply emailing us with a new address we can update your account and order accordingly. However this was not done.As this has now been delivered, I would recommend reaching out to the original address to attempt to retrieve your package.Our team is currently keeping an eye out for any updates from the shipping carrier if this is able to be returned prior to your receipt. Feel free to reach out if you have any questions.Regards,***********************, Team Lead, CS/Sales, throtl ****Review fromTodd T
Date: 10/27/2022
1 starThrotl is the most crooked company I have dealt with in over 35 years of business! I have been an automobile buyer for over 35 years. I recondition the cars that I buy before shipping them to their dealers. Last month I accidentally purchased some wheel flares from Throtl! After clicking on their product I realized that they were only selling 2 of the 4 flares that I needed.. I couldn't believe they put their ad in with the rest of the companies with just 2 of the 4 flares. I now realize that I they did this to make their ad look like a better deal than it actually was.As soon as i realized that they were only offering 2 of the 4 flares, I emailed them immediately to stop my order.. It was probably less than 5 mins. I sent them 3 total *********** took over 3 days for them to get back with me. Then, of course, they said that they had already processed the ************ it out. I, then, asked them to tell me how to return the ************ said they would get back to me. After 10 days, they sent me return information. When I received their product, I opened the box to just make sure that is was only 2 wheel flares.. When it was, I taped up the box and took it to ***** to return.When I got to *****, I almost passed out to learn it was going to cost me over $100 in return postage for an item that I bought for $271. I bit the bullet & still sent it back. I just found out today that ****** received my package in the orginal box, like new and only credited me $188 of the $271 I paid them! OMG!!Not only did they charge me $271 for 2 flares when I ended up only spending $250 for all 4 of the exact same flares from another company, they refunded me $188 after I spent over $100 in return postage, all after trying to cancel my order 5 mins after purchasing them!THEY ARE FLAT OUT CROOKS!! DO NOT DO BUSINESS WITH THEM! IF YOU THINK THEY ARE OFFERING A GOOD DEAL, SPEND 5 MORE MINS SHOPPING, SOMEONE ELSE WILL BE BETTER!1 STAR ONLY BECAUSE I COULDN'T ZERO!Review fromEdward I
Date: 10/13/2022
5 starsEdward I
Date: 10/13/2022
A little bummed to read the reviews below. I can only hope that with my recent experience, ****** is trying to change their ways. I purchased a Diverter Valve through them back at beginning of the year. Valve was a high-priced piece from a supposedly "reputable" long-time turbo accessory manufacturer.I finally got the thing installed a few weeks ago, as I start my tune, only to find that it leaks and won't let the turbo build boost. Literally multiple emails and phone calls directly to manufacturer, including a few to *********, resulting in not one single response. Last ditch effort drove me back to the Vendor, in this case, ******. I was greeted by an immediate response letting me know someone would be in touch shortly, and that was certainly the case, as ***** checked in immediately after and was especially supportive of my need and frustrations.He contacted the manufacturer through his vendor channel and was not only able to get me advice, but also an RMA# to return the part for inspection and repair.Nice. Work. Bummed for the folks in previous reviews, because I certainly know how that goes with many of these Aftermarket guys; but after this positive experience, I can only hope ****** is changing their tune, and pushing to be a quality supplier, interested in client needs and goals.Wheel Pros, LLC
Date: 10/14/2022
Hey Edward!
We appreciate your review! Glad to hear our team was able to assist in this regard.
We're here if you need anything in the future :)
Thanks
James Beyers, Team Lead, CS/Sales, throtl Inc.
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