Business Profile

Ambulance Services

American Medical Response Inc

Headquarters

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Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

696 total complaints in the last 3 years.
188 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is about billing practices. This company says they have a charity program for ********** clients. I have requested an application either by email or **** and even though they say they will send one, they never have. Now they have turned me in to collections. They are also sending my bills to the wrong address. I have informed them of this and given them my address, where I have been for 18 years, but, they never change it.I just need some cooperation and this could be cleared up.
Business Response
Date: 06/13/2025
June 13, 2025

Better Business Bureau
PO Box 191279
Boise, ID 83719

RE: Ambulance
Transport
BBB Case number: 23430675

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the
consumer’s concerns. American Medical
Response (AMR) values our customers and strives to provide quality
service. Many processes are in place to
ensure compliance with all regulatory requirements.

Our office
has thoroughly reviewed the consumer’s concerns. We received the completed application for
financial assistance from the consumer and was approved at 100%. The consumer’s
account has been cancelled from collections, balance waived, and determination
letter will be mailed to the consumer.

If the consumer has any further
questions, please contact our customer care department at (800) 913-9106.

Sincerely,

Blanca M.
Patient Advocate
American Medical Response
Customer Answer
Date: 07/11/2025
Hi ******,

I just wanted to let you know that these issues have been resolved and to convey how much I appreciate your help.

Thank you so much.

Hope you have a great day.

**** *********
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received a bill in the mail from AMR addressed to my husband. It said he had taken an ambulance ride in ********** in December 2024. We were never in ** at that time and he has never been in an ambulance. I called AMR to dispute the bill and they said they corrected it on their end a few months ago. However, a claim just got submitted to my insurance provider and they paid out the claim. This is an error by AMR and should have never been submitted to my insurance. I have tried calling them and they insist they cant help because they can't find my husband's SSN or DOB in their system - of course, because it isn't him! I need help in getting them to fix this error and remove the claim from my insurance.
Business Response
Date: 06/10/2025
June 10, 2025

Better Business Bureau
****************
Meridian, ID *****

RE: Ambulance Transport
BBB Case Number: 23413461

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

AMR has thoroughly reviewed this account. It has been determined that the consumer was not the individual involved with our crew. The consumers information has been removed from our files and the insurance company will be refunded accordingly. Please accept our sincerest apologies for any inconvenience this may have caused.

Should the consumer have any further questions, please contact our customer ********************** department at **************.

Sincerely,

**** *.
Patient Advocate
American Medical Response
Initial Complaint
Date:05/22/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** this company for two DOS and entered a payment plan and paid them in full. They still sent my account to collections, after it was paid in full, and refused to contact the collection company to have it removed from collections even after AMR confirmed that the account has been paid in full and on time. Additionally, their billing was a disaster from the start. They billed inconsistently for 2 exact mileage trips and care and billed above and beyond what they contracted for with the insurance company. It took them over 6 months to bill correctly . No *** on the phone or via email ever understands what the issue is and routinely responds with a predetermined automatic response. Each trip the medics were rude and refused to help move me. I had a brain stem injury. I literally physically could not move myself. Its gross. If you dont understand billing, ethics, or patient care get out of healthcare.
Business Response
Date: 06/06/2025
June 6, 2025

Better Business Bureau
****************
Meridian, ID *****

RE: Ambulance Transport
BBB Case number: 23363979

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

Our office has thoroughly reviewed the consumers concerns. The consumers service complaint has been sent to our operations department for review. It has been confirmed the consumers trip was assigned to collections in error. At this time, the agency has confirmed cancellation, and the account is paid in full. Please accept our sincerest apologies for any inconvenience this may have caused.

Should you have any further questions, please contact our customer ********************** department at **************.

Sincerely,

**** *.
Patient Advocate
American Medical Response
Customer Answer
Date: 06/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The service date is 02/02/2025 and the bill id is ID: ******************************** has billed me multiple times amount $2,596.64 for ambulance transport services despite being advised multiple times that -- they've billed the wrong insurance company. I have provided multiple times the correct insurance company (****** Georgia) policy info. As of this complaint, I have verified through ****** that AMR has not billed ******.AMR needs to **** ****** who will cover the entire amount and stop harassing me.
Business Response
Date: 05/16/2025
May 16, 2025

Better Business Bureau
PO BOX 191279
*****, ID *****

RE: Ambulance Transport
BBB Case number: 23291734

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

The consumersconcerns have been reviewed. A claim was submitted to ****** on May 8, 2025,and the account will remain on hold to allow time for insurance to process the claim. We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconveniences this may have caused.

Should you have any further questions,please contact our customer ********************** department at **************.

Sincerely,

****** *.
Patient Advocate
American Medical Response
Customer Answer
Date: 05/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:05/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 20, 2024 my daughter was transfer by AMR from her school to children's hospital of **************** which was maybe 5miles total distance. I heard nothing from AMR until the first week of Feb, 2025, which was when I saw a surprise bill in the mail for $1488.04. The bill stated that I had no insurance on file. I went online input the insurance, I will say February 12. Mind you my insurance is ************ region and since then, the ********************* switched contract to a different provider at the beginning of the year 2025. I started calling AMR 3/5/2025 to explain that they have to file with previous provider which I even input the claim address online twice. They kept telling me I didn't have insurance. The service representative are no help because they have no understanding to file with previous provider. Called again March 28, 2025 same issue. Called again on April ******* I was told that they will forward to some department to look it over. Only to get another bill notice a week later. Went online tried to add insurance with the claim information on 4/23/25. Got a notice saying they are checking the insurance. At this point I don't understand why they waited until 6 months to notify us of a bill, then the customer ********************** was no help no matter how many times I called. Had they contacted us sooner this wouldn't have been an issue. I want some sort of resolution because I don't know if the previous tricare provider is still taking claims. Also under Colorado No surprise Act the most AMR can only bill us is our plan's in-network cost sharing amount. According to ******* Select retired it is $115. Hopefully I can get resolution this way because their customer ********************** is truly terrible over the phone.
Business Response
Date: 05/29/2025
May 29, 2025

Better Business Bureau
PO BOX 191279
*****, ID *****

            RE:     Ambulance Transport
                        BBB Case number:    23279434

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR attempted to contact the consumer by phone and has been unsuccessful. Verification of eligibility was initially attempted but unable to verify eligibility. The consumer has provided us a copy of their insurance information, and we are reviewing to have billed. At this time, the consumers account will remain on hold. As soon as an update is received the consumer will be contacted.

Should you have any further questions or would like to discuss payment options please contact our customer ********************** department at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 05/29/2025

Complaint: 23279434

I am rejecting this response because: I have only been contacted once by phone by AMR. That phone contact was on Tuesday May 27 which they left a message for me to provide proof of insurance coverage at time of service. I attempted to call ******* back same day but got her voicemail which I left her a message. I have since emailed (same day)them a copy of my proof of insurance coverage to the email address provided; which I have received a response back from AMR (same day) that they got my email and to give them time. So just waiting.

Sincerely,

******** ******
Business Response
Date: 07/15/2025
July 15, 2025

Better Business Bureau
PO BOX 191279
*****, ID *****

            RE:     Ambulance Transport
                        BBB Case number:    23279434

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR has attempted to contact the consumer by phone and has been unsuccessful. It was confirmed that the consumer provided us with a copy of their insurance information and we were reviewing to have billed. The consumers account remains on hold, and we will follow up with the consumer as soon as an update is received.

Should you have any further questions or would like to discuss payment options please contact our customer ********************** department at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 07/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did received their voicemail in regards to my insurance documentation and account currently on hold. Also AMR will update me with any changes.

Sincerely,

******** ******
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter was injured in May of 2024 and required an ambulance ride to a hospital in a different state to address her injury. All of her other medical bills from other facilities from this injury have been filed and paid and yet AMR has been an absolute nightmare to deal with. The first bill arrived in June of 2024 saying we had no insurance on file so I submitted it online. The next bill came in July 2024 saying we had no insurance so I called AMR and gave the information to a ***resentative. I was told it would be taken care of and to give them 30 business days. And yet the bills kept coming saying we had no insurance. I called again twice in October and again in November and December. Each time we received a bill saying my child has no insurance. She does!!! In the November call I did a three way with an AMR supervisor, insurance and myself. Insurance asked the AMR *** to personally fax her the claim and yet AMR refused! In December I was told by another AMR supervisor that someone from the patient advocate team would be calling me and yet no one ever did. My insurance ended up recommending that I file the claim myself. While in the process of doing that, AMR has now sent my bill to collections!!! I have given AMR my daughters insurance information a minimum of 7 times and yet they have an inability to correctly file the insurance claim. They have refused to file a claim. The AMR ***resentatives were NOT helpful or professional in helping myself or my insurance company.
Business Response
Date: 05/20/2025
May 20, 2025

Better Business Bureau
PO Box 191279
*****, ID *****

RE: Ambulance Transport
BBB Case Number: 23242329

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

AMR contacted the consumer by phone and discussed the account. The consumer advised that she filed a claim to the insurance directly and the claim was recently processed. At this time, the consumers account will remain on hold to allow time for the insurance payment to be received. We will contact the consumer as soon as an update is received.

Should the consumer have any further questions or concerns,I may be contacted directly at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** And ******* ******
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMR refusal to bill my insurance for service to me.
Initial Complaint
Date:04/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trip ID: *************** DOS: ********** DOB: ********** On **************, I established a payment plan with AMR for a bill totaling $2,393.22. The plan was completed on July 2, 2024, as confirmed on AMRs website.On Friday, April 18, 2025, at 6:14 PMafter business hoursI received a text notification stating a new bill for $101.00 had been posted and requested immediate payment. I contacted AMR on the next business day, April 22, 2025, and was told by an offshore representative that the $101.00 had already been sent to collections on April 21, 2025.I explained that my original balance had been fully paid off and that I had received confirmation of completion in July 2024. The representative claimed there had been previously denied payments, to which I responded that any such payments were successfully reprocessed and cleared on a subsequent attempt, as verified by my bank records.I requested to speak with a supervisor or an onshore representative, but I was told that no such transfer was possible and that the only option available was to resolve the matter through the collections agency.I am deeply concerned that I am being incorrectly and unfairly billed after fulfilling my financial obligation. It is unacceptable that a new charge was introduced nine months after completing the original payment plan, and that it was sent to collections only three days after notificationespecially considering the notice was sent after business hours on the Friday preceding a holiday weekend. This timeline effectively prevented me from addressing the issue before the account was transferred to collections.This experience feels predatory and raises serious concerns, particularly for vulnerable individuals who may not have the means or knowledge to dispute such claims. As a healthcare professional familiar with Joint Commission standards, I will also be reporting this incident to the Commission on Accreditation of Ambulance Services (CAAS) for further review.
Business Response
Date: 05/20/2025
May 20, 2025

Better Business Bureau
PO BOX 191279
*****, ID *****

RE: Ambulance Transport
BBB Case Number: 23238811

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

The consumers concerns have been reviewed. A system error occurred causing the consumer to be invoiced for the incorrect balance due, following the insurance reimbursement. At this time, the agency has confirmed cancellation. Rest assured; the consumers credit has not been affected. The balance due of $101.00 has been written off and the consumer is no longer responsible for payment. We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.

Should the consumer have any further questions, please contact customer ********************** department at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received ambulance transport services from AMR in ************, ** on 3/14/2025.I received via text a first bill on 4/4/2025. It was noted that there was no insurance information, so I contacted AMR customer ********************** the same day to provide my insurance information and was informed it would be submitted by claims for review and processing.On 4/18/2025 I received a second invoice via text, again for the full amount with a note that *************** provider has denied your claim, stating that this ambulance transport may be covered by another payor according to your coordination of benefits..." I called my insurance carrier (UHC Oxford) and was informed that they have not received any claims from AMR for services.I called AMR customer ********************** and spoke with ****** who informed me I needed to contact my insurance company to "coordinate benefits". I informed him I had already spoken to my insurance company, noting for him there were no benefits to coordinate as I had no other insurance, *** was primary and my only insurance. He repeated multiple times that I needed to contact them to coordinate insurance. He finally confirmed my insurance information (the information he shared was correct) and said it would be sent to claims for review and processing. The fact that the statement is clearly erroneous--there is no denied claim because no claim was ever submitted to my insurance company--makes me dubious that they will follow up on his last call.
Business Response
Date: 05/02/2025
May 2, 2025

Better Business Bureau
***************
Meridian, ID *****

RE: Ambulance Transport
BBB Case#: 23231711

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response values our customers and strives to provide quality **********************.

We have reviewed the consumers concerns. It has been determined that the incorrect insurance was billed. At this time, a claim has been submitted to the correct insurance carrier and the consumers account will remain on hold to allow time for processing. We would like to thank the consumer for bringing this matter to our attention and sincerely apologize for any inconvenience this may have caused.

Should the consumer have any further questions or concerns,I may be contacted directly at ***************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 05/09/2025

Complaint: 23231711

I am rejecting this response because: As of 5/9/2025 my insurance company has still not received a claim for these services. In good faith I called the individual who provided the response from AMR and left a message, but I have not received a call back. I would appreciate a phone call from an AMR representative to discuss the status and resolution of this matter.

Sincerely,

***** ****
Initial Complaint
Date:04/20/2025
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the hospital on 7/30/2024 and I paid my deductible for my ambulance bill. AMR hasnt billed my insurance, ***. I have called 10 times in the past 9 months and provided my insurance billing info and tried to speak with supervisors. I continue to get bills from the company. I even did a 3 way call with my insurance agency and it still did not resolve the issue. I feel they are purposely not billing insurance so as to affect my credit score.
Business Response
Date: 05/20/2025
May 20, 2025

Better Business Bureau
****************
Meridian, ID *****

RE: Ambulance Transport
BBB Case Number:23229205

Dear Better Business Bureau:

Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers, and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

Our office has thoroughly reviewed the consumers account. At this time, a claim will be submitted to the insurance carrier. The account will remain on hold to allow time for the claim to be processed. We would like to thank the consumer for bringing the concerns to our attention and apologize for any inconvenience this may have caused.

Should the consumer have any further questions, please contact customer ********************** department at **************.

Sincerely,

******* *.
Patient Advocate
American Medical Response
Customer Answer
Date: 05/20/2025

Complaint: 23229205

I am rejecting this response because: this is the same response I have gotten over the phone for the past 9 months with AMR and nothing has changed. I have filed a complaint with the ************************* as well. In 3 months I assume this will go to collections and ruin my credit.

Sincerely,

**** ******

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American Medical Response Inc is NOT a BBB Accredited Business.