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Business Profile

Ambulance Services

American Medical Response Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Medical Response Inc has 174 locations, listed below.

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    Customer Complaints Summary

    • 694 total complaints in the last 3 years.
    • 185 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 12th, 2024 I dislocated my hip at yoga class. They called an ambulance to take me to hospital. It was AMR. My Ambetter healthcare plan paid AMR their usual and customary amount according to their contract. AMR states they are not in network but ******** Member Services Escalation Team has told me twice that they are in network. The attached *** shows the contract discount and amount that I should owe.AMR is now balance billing me $1, ****** as opposed to the $236.38 per Ambetter. Please note that the ******** EOB states a contract discount. I have related to EMR that I am willing to pay the $236.38. Surprisingly they were unwilling to transact this amount during my first call with them. I have appealed on their behalf with ********, but have one denial.

      Business Response

      Date: 02/12/2025

      February 12, 2025

      Better Business Bureau
      PO Box 191279
      *****, ID *****


                  RE:       Ambulance Transport
                              BBB Case Number:                  22892649


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality **********************.  Many processes are in place to ensure compliance with all regulatory requirements.

      AMR has thoroughly reviewed the consumers concerns.  The consumers insurance carrier does not contract with AMR in the area services were rendered.  An appeal was submitted to the insurance carrier and was denied, therefore; the consumer was billed for the balance.  At this time, the consumer is responsible for the balance due.

      Should the consumer have any further questions or concerns, ************* can be reached at **************.

      Sincerely,


      ****** *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 02/12/2025

       
      Complaint: 22892649

      I am rejecting this response because my insurance carrier had stated multiple times that they have a contract and that I am only responsible for $238.38. I have related to AMR on twice that I am happy to pay them this amount. They did not respond that they wanted me to proceed with payment. 

      Ambetter call reference for citing the contract is in place: R32307429 and that my outstanding balance is $238.3.

      I also filed an appeal of behalf of AMR that was rejected by the carrier: Appeal No. S183367543 on 1/24/25.  It was rejected.

      Sincerely

      ******* ********

    • Initial Complaint

      Date:02/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me $2000 for an ambulance when I have ********* Absolute scam.

      Business Response

      Date: 02/12/2025

      February 12, 2025

      Better Business Bureau
      PO Box 191279
      *****, ID *****

                  RE:      Ambulance Transport
                               BBB Case Number:      22887055


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

      Our office has reviewed the concerns.  The consumers insurance information has been received and is in review. The account will remain on hold to allow time for review, and we will follow up with the consumer directly with further updates.  We would like to thank the consumer for bringing the concerns to our attention and apologize for any inconvenience this may have caused.

      Should the consumer have any further questions or concerns, I may be contacted directly at **************.

      Sincerely, 

      Customer Answer

      Date: 02/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Z******* 

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an unverified collections on my Transunion report, AMR never once billed me or even gave me a chance to provide insurance on file for this claim and I have valid health insurance. There was no attempt to reach me via phone or mail. I want this collections removed and for them to bill the insurance.

      Business Response

      Date: 02/12/2025

      February 12, 2025

      Better Business Bureau
      PO Box 191279
      *****, ID *****


      RE:                              Billing Inquiry
      BBB Case Number:    22879413


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR has thoroughly reviewed the concerns raised by the consumer and confirmed that we had an invalid address on the account.  We have cancelled the account from collections and requested that any negative credit reporting be removed.  Due to the age of the service, we are no longer able to file a claim with the consumers insurance.  At this time, the charges will be written off and the consumer is no longer responsible for payment.  Please accept our sincerest apologies for any inconvenience this may have caused.

      Should the consumer have any further questions or concerns,I may be contacted directly at ***************.

      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 02/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Sumante **********

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally report and express my deep concern over the gross failure of American Medical Response (AMR) to provide timely emergency medical services during a critical situation involving my 83-year-old father in *******, ***********. The incident occurred on January 23, 2025, and it endangered his life due to the unacceptable delays and lack of responsiveness from your *************** father, a retired deputy sheriff of the ********************************, dedicated his life to protecting and serving the citizens of *******. However, when he needed emergency help, he was met with the same neglect and indifference he worked his career to prevent. Additionally, the 911 dispatcher I spoke with during this ordeal was incredibly rude, dismissive, and unprofessional, refusing to escalate my calls to a supervisor despite my repeated *********** approximately 12:12 AM, I called 911 to request an ambulance for my father, who had been recently diagnosed with COVID-19 and was unresponsive, unable to walk, and in a critical state. Over the course of the next several hours, I repeatedly called for assistance, yet no ambulance ever arrived. Below is a detailed timeline of my efforts to secure help:12:12 AM: Initial 911 call requesting an ambulance for my father.12:52 AM: Follow-up call to 911 for an update on ambulance dispatch.1:28 AM: Another call to Life Protect, our emergency life alert service, for assistance.2:07 AM: Life Protect contacted again, with no ambulance dispatched.3:03 AM: Another call to 911 for an update, again receiving no resolution.3:56 AM: Life Protect contacted again in desperation.Each time I called, I was told that ambulances were unavailable and that we were "placed on the board." No definitive timeline was provided for when help would arrive. At 3:59 AM, I contacted ******* EMS out of desperation, but they informed me that my fathers location was outside their service area and that AMR was the contracted provider.

      Business Response

      Date: 02/12/2025

      February 12, 2025

      Better Business Bureau of ******
      PO Box 191279
      *****, ID *****


      RE:       Ambulance Transport
                              BBB Case Number:      22869509


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality **********************.

      Our ***************** has thoroughly investigated the consumers concerns.  Their investigation confirmed the type of call and response time was appropriate per standard protocol.  At this time, the consumer has been contacted and advised of the review findings.

      Should the consumer have any further questions or concerns, I may be contacted directly at **************.

      Sincerely,




      ****** *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AMR is a private ambulance service. They transported my wife to hospital on 10/30/2021. They were paid the billed amount of ****** on 09/12/2024. Proof of payment was supplied by me three times. AMR billed me on 9/3/24, 10/4/24, 12/16/24 and 1/15/25. Despite MANY phone calls, they continue to insist that I still owe them. They need to confirm they were paid, cease and desist fraudulent billing. Proof of payment has been provided in this report, as well as phone logs confirming my attempts to get them to quit.

      Business Response

      Date: 02/07/2025

      February 7, 2025

      Better Business Bureau
      ***************
      Meridian, ID *****

                  RE:      Ambulance Transport
                              BBB Case Number:      22860180


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality **********************.  Many processes are in place to ensure compliance with all regulatory requirements.

      The consumers concerns have been forwarded to our billing department to review further. At this time, the consumers account will remain on hold.  As soon as an update is received the consumer will be contacted.

      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 02/07/2025

       
      Complaint: 22860180

      I am rejecting this response because: I had many phone calls with the AMR billing department going back to 12/27/24, always promising to "Look into the matter'. NO response from them. A copy of my phone conversation log of 1/23/25 is attached. AMR has been provided by mail, with proof of payment, cashed by AMR, and attached to this response.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:01/28/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/9/21, due to a medical emergency, I was transported by AMR ambulance (aka ************************************ ***************) to the local hospital. At the time I had ****** Permanente medical insurance which covered ambulance services. AMR was provided with my address and ****** insurance information. I never received a bill from AMR. Over 3 years later, on 12/2/24, I received a bill for $2002.57 from ***************************** a debt collection company, on behalf of original creditor AMR and current creditor *************** Funding. I contacted ****** and they advised that AMR never submitted the bill to ****** for payment. I contacted AMR and they advised that AMR never billed ****** and that AMR sent the bill to the wrong address which is why I never received it. According to the contracts AMR had with ****** and with *********************/ICEMA Inland Counties Emergency Medical Agency, I should have been billed at most $50, not $2002.57. I am requesting that AMR write off or cancel the $2002.57 bill, that AMR notify **************************** and *************** Funding in writing that the $2002.57 bill is not owed, and that AMR notify **************************** and *************** Funding in writing they should cancel the debt, cease all collection efforts, and remove the debt from any credit reports.

      Business Response

      Date: 02/04/2025

      February 4, 2025

      Better Business Bureau
      PO BOX 191279
      *****, ID *****


                  RE:       Ambulance Transport
                               BBB Case number:      22868038


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR has thoroughly reviewed the concerns raised by the consumer.  As we are past timely filing with the insurance, the balance will be written off.  At this time, we have cancelled the trip from the collection agency.  We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.

      Should you have any further questions, please contact our customer ********************** department at **************.


      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 02/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****-****

    • Initial Complaint

      Date:01/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AMR sent a bill to an incorrect mailing address for a service processed in 2020. There was no further communication, until we learned that the debt had gone to collections ($739) during a credit check. I contacted the collections agency in December 2024 to submit a request for documentation, but AMR has not responded to the request and are unreachable via phone. My insurance has indicated willingness to cover the expense under the 2020 claim, but they require the documentation.

      Business Response

      Date: 01/31/2025

      January 31, 2025

      Better Business Bureau
      PO Box 191279
      *****, ID *****


      RE:      Ambulance Transport
                  BBB Case Number: 19975694


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR contacted the consumer by phone and discussed the account.  Invoices were being sent to the mailing address obtained at the time of service.  As a result, the consumer did not receive invoices, and the account defaulted to collections.  At this time, we have corrected the consumers mailing address and have cancelled this debt from collections.  Due to the age of the account, we are past timely filing limits and have written off the total charge.  The consumer is no longer responsible for payment.  We would like to thank the consumer for bringing their concerns to our attention and apologize for any inconvenience this may have caused.

      Should the consumer have any further questions or concerns, I may be contacted directly at **************.

      Sincerely,



      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 01/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not sure what this company is or why the have contracted another shady company for collection on a debt that is not mine nor do I have knowledge of. This company has never contacted me for any reason but I was alerted that this company filed collections on my credit report and as I have never been sent to collections I was and still am confused. If I ever used this company which I am certain I have not I am covered by New Mexico state heath insurance having zero copay for any medical procedure so any medical provider is paid in full no matter what and I have had that in place 10 years without interruption therefore this has to be fraud. Also the company that you hired to do your collections is the worst I have ever seen. you need to find better immediately as well as take the negative mark off my credit report immediately since it violates the Fair Debt Collection Practices Act 15 U.S.C 1692. not sure the account number the collections agency refused to give any information to me so i got what i could from the ***********************

      Business Response

      Date: 02/03/2025

      February 3, 2025

      Better Business Bureau
      ***************
      Meridian, ID *****

      RE:        Billing Inquiry
                     BBB Case#: 22850767


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR is unable to locate the consumers account and has attempted to contact the consumer directly to discuss her concerns. Unfortunately, we have been unsuccessful in reaching her at the phone number provided.

      Should the consumer like to discuss this matter, I may be contacted directly at *************.

      Sincerely,




      ******* *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have the same problem as my mother. I was taken to the hospital by AMR Ambulance service on November 2, 2025. The other day I received a bill, saying my insurance provider did not pay the entire bill. I called my insurance provider, they told me they did (paid the agreed amount contracted between them and AMR and to disregard the bill. I received another bill for the same thing. Called my insurance, they said the same. I know my parents have had the same problem with them and they suggested I contact you to help me with this problem.

      Business Response

      Date: 02/11/2025

      February 11, 2025

      Better Business Bureau
      PO Box 191279
      *****, ID *****


                    RE:        Ambulance Transport
                                   BBB Case number:       22845072


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR has reached out to the consumers health insurance carrier that processed and partially reimbursed towards the claim who confirmed, the insurance policy is a commercial insurance plan.

      Unfortunately, AMR does not have a contract with the insurance carrier in the area service was rendered. As a result, the consumer is responsible for any unpaid balance. To help our patients in these scenarios, we offer discounts where allowed by law, 0%interest payment plans, and offer our ****************** Program to those most in need.

      Should the consumer have any further questions or concerns, she can contact our Customer ********************** Department at **************.


      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:01/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in **********. This company is in *******. I have never used their services or had any contact with them and now it is on my credit report as a collection

      Business Response

      Date: 01/24/2025

      January 24, 2025

      Better Business Bureau
      ***************
      Meridian, ID *****


      RE:                   Ambulance Transport
      BBB Case Number: 22831310


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.  Many processes are in place to ensure compliance with all regulatory requirements.

      We have thoroughly reviewed our records along with the hospital face sheet, and determined the information confirms AMR rendered services to the consumer in the state of ********** on June 25, 2019. AMR responded to a call made on the consumers behalf.  Due to their condition at the time of service,the medical staff deemed it necessary for ambulance transport.  Therefore, the charges incurred for services are valid and correct. If the consumer believes they have been the victim of identity theft and this is not their transportation, please send us a copy of a police report, along with a copy of their state issued ID.  Once received, we will review the information and make adjustments as necessary. 

      We understand that emergency medical care is an unexpected expense and encourage the consumer to contact ************************ Partner ************** to inquire about payment arrangements. 

      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response 

    American Medical Response Inc is NOT a BBB Accredited Business.

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