Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 28 I purchased the Omni stick for $14.99 to back up my pictures. Somehow I was charged $32.25 and then another $41.37!!!!!!!! This is unacceptable. I've tried to contact them to no availe.

  Business Response

  Date: 04/22/2025

  Dear Better Business Bureau.

  I am sorry for the billing issue.  Our team will  review the her order and follow up with the customer on this. 

  I found the customer's order and it shows that two items were ordered on our website. Both items were delivered to her. I do not see any notes on her order that she reached out to our customer support department for assistance with this amount that was charged and paid. I  do see that she had filed a recent dispute in *******  Our team will research the overcharge and get back to the customer via her ****** dispute. Please note that the email address on this complaint is not the same email address that the customer placed her order with. 

  With best regards,

  *****

  1 TPSOMNI64GB Matches product catalog ThePhotoStick Omni - 64 GB Storage
  1 TPSOMNI8GB Matches product catalog ThePhotoStick Omni - 8GB Storage

  Shipped:
  2025-03-03
  Tracking Number:
  420325269261290260147705675816
  Delivery Status:
  DELIVERED

  The Simple 30 Day Return Policy is accessible on the ordering websites at the bottom of the home page. The website address is listed on all product cards that are in the package with the product. The customer support information is also listed in the order and shipping confirmation emails that were sent to the email address that you entered on your order. We also have a Chat option, and our email address is listed on the website.  These options allow our customers to visit with our agents and ask questions about the return policy,shipping, etc.
  *******************************************;
   About | Contact Us | Terms of Service | Privacy Policy | Return Policy | Shipping Policy

   

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered November 13, 2024 Payments made through ****** to Prairie IT on: November 13, 2023 November 27, 2023 December 11, 2024 December NEVER RECEIVED ORDER

  Business Response

  Date: 01/02/2025

  Dear Better Business Bureau. 

  Sorry for the inconvenience that this has caused the customer.  We had no idea that the package was not delivered to this customer until today when she reached out to our customer service department.  As soon as we found out that there was a delivery issue, we immediately shipped a replacement to her.  I will email her personally with the new tracking number.  

  With best regards,

  *****

  ThePhotoStick

   

  *******************************************;
   About | Contact Us | Terms of Service | Privacy Policy | Return Policy | Shipping Policy

  Customer Answer

  Date: 01/13/2025

  from: ***** ******* <******************************>
  to: Better Business Bureau <*************************************************************************>
  date: Jan 13, 2025, 1:56 PM
  subject: Re: You have a New Message from BBB Regarding Complaint #********

  The dispute has been resolved. 

• Initial Complaint

  Date:12/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Omni photo stick for an advertised price of $15.99. Next thing I know they charged my card $84.39. $79.99 plus taxes. I need to be reimbursed. Thank you

  Business Response

  Date: 12/23/2024

  Dear Better Business Bureau,

  I am sorry for the inconvenience this misunderstanding has caused the customer.  I will reach out to him immediately and in person via email. I will request details on where he saw the advertisement. We do not sell  ThePhotoStick 64GB for $15.99. If there is an inaccurate price on any of our websites, we will get that corrected immediately.  We will work with the customer to resolve the issue.  

  With best regards,

  *****

  ThePhotoStick

  Customer Answer

  Date: 12/23/2024

  Im sorry, I said the advertised price was $19.99, it was actually $29.99. I have sent the add via attachment.Thank you!

   

  Business Response

  Date: 01/02/2025

  Hello,

  I reached out to the customer, and he said he will be returning the product to us.  At that time, I will be happy to process his refund.   

  The price that the customer is referring to was for an "Add On" item.  When customers placed a certain item in their shopping cart, they were offered a "special" discounted price to add another (smaller GB sized) item to their order.  ThePhotoStick OMNI 32GB for $29.99 was the add on item that was offered to the customer.  The customer ordered and received *************************** which was priced at $79.99. 

  With best regards,

  *****

  ThePhotoStick

   

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7.16.24, I ordered 2 Omni Pro Photo Sticks and 2 cases for $277.32, and a smaller amount of $15.72. The next week I received a partial delivery: I received 1 case and 1 Omni Pro Stick. I called and their customer service *** told me I only ordered one. I am asking for the second photostick and second case to be delivered.

  Business Response

  Date: 09/25/2024

  Hello,

  I have read the customers comment and am very sorry for the inconvenience this has caused.  I will reach out to the customer and get this issue resolved today.  

  With best regards,

  *****

  *******************************************;  
  About | Contact Us | Terms of Service | Privacy Policy | Return Policy | Shipping Policy

   

   

   

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a photo stick Omni via an QR code on line for a discounted amount of $39.00 for 1 photo stick and the payment selected was Apple Pay; however, the payment defaulted to cash app and charged $106.73 to company. Contacted cash app to file a dispute and they are looking into it. This is an advertisement on ******** Concern bc no phone number to contact Prairie IT and the amount charged was not what was advertised.

  Business Response

  Date: 09/05/2024

  Dear BBB,
  I have read the customer's complaint.  I am sorry for the misunderstanding on the price of the product.  After reviewing her order, I see that she purchased ThePhotoStick Omni - 64 GB Storage with our "Buy One Get One at a discount"  price option.  The First product sells for $59.99 and the second product sells for a discounted price of $39.99. I will reach out to the customer via email with return and refund options. 

  Payment paid 
  $106.73
  
  ThePhotoStick Omni64 GB Storage (64GB)
  $59.99 1$59.99
  
  ThePhotoStick Omni64 GB Storage (64GB)
  $39.99 1$39.99
  
  Original Order Amount
  $106.73
  
  Subtotal
  $99.98
  
  Shipping
  $0.00
  
  Tax
  $6.75
  
  Total
  $106.73

  ***************************************************
  
  Our website is listed on the back of the product card that comes with the item.  Our website, where the customer placed the order, provides links that will assist our valued customers in order issues, product use and returns.  
  www.thephotostick.com
  Our email address is listed in the Return and Refund Section. 
  We also have User Guides,Videos and answers to frequently asked questions about our products on the website.  
  We have sold over one million products and have
  satisfied customers worldwide. We strive to satisfy 
  each and every one of our valued customers.

   With Kind Regards - 
   *****
  ThePhotoStick 
  Haxtun, ********

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought PhotoStick OMNI, 128 GB Received package on 1/07/2024 Does not work, tried few times. On website says, Full Refund within 30 days. Returned on 1/29/2024 They don’t have phone #, to talk to someone, only via email and chat. Sent email 2-3 times. Auto response says we will let you know if returned Product is ok or not, then we will process. Paid $100 plus tax, total $110 Plus I had to pay for return, $5.35

  Business Response

  Date: 02/29/2024

  Dear Better Business Bureau,

  I have read the customer's complaint.  We received and processed the return on February 1st. The customer was refunded that very same day. We emailed the customer the refund information on February 1st as well.  I resent that email to the customer today.  The customer can review that email and reach out to their bank / credit card company for confirmation of the refund. 

  With best regards,

  Debby

  *****************************

  ****************************************

  The Simple 30 Day Return Policy is clearly visible and accessible on the ordering websites under our support tab on the home page. The website is listed on all product cards that are in the package with the product. Our website and contact information is listed in the order and shipping confirmation emails that were sent to the customer.  We also have a 24x7 Chat option, and our email address is listed on the website.

  *****************************   

   

  Customer Answer

  Date: 03/12/2024

  Complaint ID: *************

  My issue is resolved. And I received the refund of $110

  Thanks for your help

  ****** ****

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2024 I ordered a Wi-Fi router extender. It was defective and did not work. I returned the item and I paid for the shipping cost. The company did not give me a full refund. They sold mean item that did not work and them kept part of my money when I returned it.

  Business Response

  Date: 01/22/2024

  Hello,

  I have read the customer's complaint and am sorry to hear that the Omega Wifi Amp did not work out for her.  Our return information is listed on the website in the "Quick links" section.  Customers can review our return policy prior to placing their order. I see that the customer reached out to our support department and was advised of our return policy.  We had already processed her product return and refunded her appropriately.

  With regards,

  Debby

  Prairie IT

  Haxtun, CO 

  www.omegawifiamp.com/policies/refund-policy

  OMEGA WIFI AMP
  www.omegawifiamp.com/support
  User Guide – Tutorial Videos – FAQS  24/7 Live Chat
  
  Email:  [email protected]
  
  Refund policy
  30-Day Money-Back Guarantee:
  
  Returns Process:
  Email us at [email protected] and we’ll send you instructions on how to send it back to us.
  You can return any products purchased from Omega WiFi Amp's product catalog, for any reason within 30 days of shipment for a full refund of your purchase amount. Shipping and handling charges and taxes paid (e.g. state, customs, VAT) are non-refundable.

  Customer Answer

  Date: 01/22/2024

  Complaint: 21180033
  
  I am rejecting this response because:

  It doesn't address anything about when they send a faulty product. They did not provide me with a functioning product that I agreed to pay for. 

  It's not addressed in there policy. And why would I want to pay $20.00 dollars for nothing? They didn't hold up their end of the bargain by sending a product that works. 

  If i changed my mind...that would be different.  
  
  Regards,
  
  Alana Haney

  Customer Answer

  Date: 01/23/2024

  I was not given a full refund on a defective product I ordered and returned. 

  Business Response

  Date: 01/23/2024

  Hello,

  I have read the customers rejection response.  Again, I am sorry that the Wifi Amp did not work out for her.  The effectiveness of a Wifi Amp is limited by a host of factors, including the speed of the internet connection coming into the home, the distance from the router, the areas in the home in need of WiFi coverage, and the WiFi demands of the household. 

  With regards,

  Debby

  Prairie IT

  Haxtun, CO 

  Customer Answer

  Date: 01/23/2024

  Complaint: 21180033
  
  I am rejecting this response because:

  This was at a place of buisness with a multitude of IT specialist.  The device was defective! No doubt. Unfortunately,  once again they do not have the full store. Just do the right thing.

  
  Regards,
  
  Alana Haney

  Customer Answer

  Date: 01/24/2024

  Just letting you know that I filed a Pay Pal dispute regarding the $8.77 they did not refund and Pay Pal decided in my favorite. They granted me the $8.77. The buisness did not.

   

  Thank you for your time.

  Business Response

  Date: 01/24/2024

  Dear BBB,

  I am asking for your assistance with this complaint.   Please review my response and get back to me with a resolution.  

  The customer's last comment is totally false and extremely inappropriate.  We are a very upstanding company. We value our customers and do whatever we can to do the right thing when we are made aware of an issue.  We respond to each and every BBB complaint in a speedy and fair manner.  I ask that you please resolve this issue immediately so that her false and inaccurate information is not misleading to those that read it.  
  

  We refunded this customer on January 19th (in accordance with our return policy) when we processed her product return.  She filed a BBB complaint asking for a refund on her shipping charges (which are nonrefundable in accordance with our return policy).  We sent several emails to the customer and finally we refunded her original shipping charges.  Her order was paid via PayPal Express check out, however, we are the ones that processed both refunds for her - - on our end.  
  

  I hope that you are able to get this situation corrected so that the record is set straight on the customers false statement in her BBB complaint.  Thak you in advance. 
  

  With best regards,
  

  Debby

  Prairie IT

  Haxtun, CO

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is to way to sort the photos once they are on the stick.

  Business Response

  Date: 01/08/2024

  Dear Better Business Bureau.

  I have read the customers complaint.  I apologize for the inconvenience; however, we have a very in-depth User Guide and video on the website where the customer placed his order.  www.thephotostick.com  The option to Sort & Group the pictures and videos that are copied onto ThePhotoStick is detailed in the User Guide.  We also have customer support agents available 24x7 to assist our valued customers with product use questions.  A translation option is also available if required.  Our email address is listed on the website if customers prefer to reach out to use via email instead.  [email protected] 

  Our contact information is listed in the order and shipping emails that were sent to the customer. It is also listed on the product card and insert card that were included with the package.  One of our agents would have been happy to assist the customer with his product use questions. 

  I reviewed the customer's order. It appears that he was already contacted about return and refund options. If he has any questions, he can review his PayPal order for an update.  

   

  With best regards,

  Debby

  ThePhotoStick
  

  Business Response

  Date: 01/08/2024

  Dear Better Business Bureau.

  I have read the customers complaint.  I apologize for the inconvenience; however, we have a very in-depth User Guide and video on the website where the customer placed his order.  www.thephotostick.com  The option to Sort & Group the pictures and videos that are copied onto ThePhotoStick is detailed in the User Guide.  We also have customer support agents available 24x7 to assist our valued customers with product use questions.  A translation option is also available if required.  Our email address is listed on the website if customers prefer to reach out to use via email instead.  [email protected] 

  Our contact information is listed in the order and shipping emails that were sent to the customer. It is also listed on the product card and insert card that were included with the package.  One of our agents would have been happy to assist the customer with his product use questions. 

  I reviewed the customer's order. It appears that he was already contacted about return and refund options. If he has any questions, he can review his PayPal order for an update.  

   

  With best regards,

  Debby

  ThePhotoStick
  

  Business Response

  Date: 01/08/2024

  Dear Better Business Bureau.

  I have read the customers complaint.  I apologize for the inconvenience; however, we have a very in-depth User Guide and video on the website where the customer placed his order.  www.thephotostick.com  The option to Sort & Group the pictures and videos that are copied onto ThePhotoStick is detailed in the User Guide.  We also have customer support agents available 24x7 to assist our valued customers with product use questions.  A translation option is also available if required.  Our email address is listed on the website if customers prefer to reach out to use via email instead.  [email protected] 

  Our contact information is listed in the order and shipping emails that were sent to the customer. It is also listed on the product card and insert card that were included with the package.  One of our agents would have been happy to assist the customer with his product use questions. 

  I reviewed the customer's order. It appears that he was already contacted about return and refund options. If he has any questions, he can review his PayPal order for an update.  

   

  With best regards,

  Debby

  ThePhotoStick
  

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had my credit card number and the three digit code from the back. I did not order it. When a notice came through I sent them a notice to cancel the order. I called my credit card company and the order had not gone through. The were disputing the charge. Photo Stick put an order through after they were told I did not place it.

  Business Response

  Date: 12/05/2023

  Dear Better Business Bureau.

  I have read the customer's complaint and am sorry for the inconvenience this has caused. Our system shows this as a legitimate order placed by the customer.  We have fraud indicators in place to flag orders that could be possible fraud and this order does not have any fraud related indicators listed.  Our ordering system does not receive customer's personal credit card information until it is entered into the order by our customers.  Unfortunately, our customer support department did not receive an email (at our email address -  [email protected]) from the customer asking that the order be canceled, therefor the product shipped out.  I will personally reach out to the customer with return and refund information.  

  With best regards,

  Debby

  ThePhotoStick

  www.thephotostick.com 
  

  Our website is listed in the order and shipping emails that are send to customers.  We provide:
  24x7 Live Chat with a customer support agent
  Customer support email address     [email protected]

  Detailed product information
  In Depth User Guide
  Video and System Requirements
  Return Policy
  Shipping Policy
  FAQs 

   

   

   

   

   

   

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Jeanne Mcfarlane

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this photostick in good faith I think in September 19th and it arrived the day before I was to leave for Europe to spread the ashes of my son and husband and therefore had no thought or time to check it out. I returned after five weeks later and finally opened the package to find that the round adapter was not there just the stick!. I reached out to your support several times and was in touch with a lady called Olivia. I was told it was too late to exchange or refund? now I am stuck with a stick I cannot use and amount of pocket. I have just lost four members of my family and to have to hit my head against this inhuman attitude is just too much. I think your customer support is not conducive to ever purchasing anything from you. Sadly I had intended to buy a couple more for gifts but now this is out of the question. I would have loved to put all my departed family pictures together for posterity but would have atleast expected some way of putting this right.

  Business Response

  Date: 11/29/2023

  Dear Better Business Bureau,
  I have reviewed the customer's order and unfortunately, the product that she ordered does not come with an adapter.  The customer placed the order on September 3, 2023 and therefore our 30 day return policy would not be in effect.  I realize that this is a very personal situation for the customer.  I am sorry for her losses and will reach out to her immediately with return and refund options. 

  
  With best regards,
  Debby
  ThePhotoStick
  Haxtun, CO

  
  www.thephotostick.com
  Our customer service agents are available for Live Chat via
  our website 24x7 to answer your questions.