Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 WiFi Extenders that will not connect to my system which is a 5Gbsystem. I've done all the troubleshooting steps and they still will not connect. Prairie IT expects me to pay to return these when it's their product with an issue.

  Business Response

  Date: 11/28/2023

  Dear Better Business Bureau,

  I have read the customer's complaint and am sorry that the Omega Wifi Amp did not connect to her system for some reason.   I will reach out to the customer with return and refund information.
  
  With Kind Regards - 
  
  Debby
  Prairie IT
  Project Manager
  Returns Department
  Haxtun, Colorado

  OMEGA WIFI AMP
  www.omegawifiamp.com/support
  User Guide – Tutorial Videos – FAQS  24/7 Live Chat
  
  Email:  [email protected]
  
  Refund policy
  30-Day Money-Back Guarantee:
  
  Returns Process:
  Email us at [email protected] and we’ll send you instructions on how to send it back to us.
  You can return any products purchased from Omega WiFi Amp's product catalog, for any reason within 30 days of shipment for a full refund of your purchase amount. Shipping and handling charges and taxes paid (e.g. state, customs, VAT) are non-refundable.

   

   

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

  I do expect a pre-paid return label to be emailed to me in order for me to return these.  I will not pay for return shipping.

  
  
  Regards,
  
  Christina Rangel

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two photostick Omni on August 10,2023. The order arrived on August 16. On September 1 sent you all an email stating I wanted to return because they would not work. They are too harder to download things for me. I downloaded the app but could not get photos to transfer on to stick. I sent two emails for help but no reply from you all. I then asked for a refund with no reply. I was in the 30’day return. Please let me send them back and give me my money. I can show you the emails etc. My phone number is 707 592-2642 Thank you Becky Frint

  Business Response

  Date: 11/27/2023

  Dear BBB,
  
  I have read the customer's complaint and am sorry that the customer did not receive a reply from our customer support department.  Our staff are very responsive and try their best to reply to customer's emails within two days.  Sometime our email replies go into customer's Spam folders. 

  Our customer support agents are also available for Live Chat via
  our website 24x7 to answer questions on product use and returns as well.  www.thephotostick.com
  We also have User Guides, Videos and answers to frequently asked questions about our products on the website.  
  
  We strive to satisfy each and every one of our valued customers.  I will personally reach out to the customer with return information. 
  
  With Kind Regards - 
  
  Debby
  Prairie IT
  Project Manager
  Returns Department
  ThePhotoStick
  Haxtun, Colorado

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and they have refunded my money. 
  thank you so much for your help. 
  
  Regards,
  
  Rebecca Frint

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the omniphotostick 256gb. The product is suppose to be able to download all your photos from computers and cell phones, store them in one place, and not backup duplicates. The first one arrived and it did not work. After spending a lot of time working with customer service to get it working, they said it was bad and sent me a new one. So the down time of not being able to start the project was delayed until a working one arrived. (Feb 2023)The new one worked fabulous. I was excited about the project. Tracking number 420852139374810912401639226032 2-6-2023. Order number 46415380904. In October I hooked up the PHOTOSTICK to my phone to download new pictures. To my surprise it would not work. I plugged it into my computer and no luck. I contacted the company through email:[email protected] "unfortunately the photstick drive is corrupted" I was told. They suggested formatting the stick and reinstalling the program.(Oct 3,2023) At this point I had got rid of the computer that I had downloaded all my old photos and movies from. I am not able to recapture those with any product now. I had so much faith in this product. I contacted the company as to why it would be corrupted and did I really lose everything on it. Yes is the answer. I told them I wanted my money back. This product was not what was advertised. I was given a RA number and a form to fill out with instructions on how to return it. I followed all of it. I followed the tracking and they did receive it with no contact to me. I reached out to them. I was told that their policy is only a 30 day money back guarantee. I then asked through email with them knowing the time, why they had me go to USPS and pay to have it shipped back? Saddest part for me is I am not able to get the old photos and movies back of my children when they were small. They are lost. Product was stored in original container in desk drawer. I want my money back. Faulty product, unethical company.

  Business Response

  Date: 11/07/2023

  Dear Better Business Bureau.

  I have read the customer's complaint. I am very sorry to hear about this unfortunate incident. 

  We are a highly ethical, family owned and operated company.  We have sold millions of ThePhotoStick products and have satisfied customer worldwide.  We have very high-quality standards, and we strive to satisfy each and every one of our valued customers.  I will personally reach out to the customer in regard to her refund request and the recent shipment of a replacement.  

  With regards,

  Debby

  ThePhotoStick

  Haxtun, Colorado
  

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Anne Harrison

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to call and email these people several times I don’t get any response. I ordered Omega WiFi AMP, trying to help my Internet. I found out that I didn’t need it. I have cable all the way through my house. I called the cable people and they said I can’t use this. I’m not satisfied I’m an older person. I really didn’t understand what II’m not satisfied I’m an older person. I really didn’t understand what I was ordering. I just want to refund and a return label. Thank you Linda Peppars Can you please help me because they’re not answering me I’ve never used them. I took them out try to get it connected and it’s not working at all in my house. They say they guarantee my money back and I can return the items. BBB I need your help please guidance.

  Business Response

  Date: 11/01/2023

  Dear Better Business Bureau,

  I have read the customer's complaint.  I am sorry to hear that she was unable to reach our customer support department via email. We strive to assist each and every one of our valued customers in a timely manner. We also have customer support agents available 24x7 via live chat on the website where she placed her order. Our contact information is available in the order confirmation email, the shipping confirmation email and also on the support card that comes with the product.  I understand that the customer is unable to use our Omega Wifi Amp due to her "cable" internet.  I will personally reach out to her with return and refund information.  

  Sincerely,

  Debby

  Prairie IT

  Haxtun, Colorado

   

  Return policy OMEGA WIFI AMP
  
  30-Day Money-Back Guarantee:
  
  All products purchased through our storefront at
  www.omegawifiamp.com are covered by a
  limited warranty.

  www.omegawifiamp.com
  
  Email us at [email protected]
  

   

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Omega WiFi Amp order #gu9308:owifiamp on 6/5/23. Returned via **** on 6/9/23 to Prairie IT ************* PO Box 234 ****** **. ***** (RMA # R0021) **** Tracking #**********************. It was picked up at *********** in ****** **. ***** on 6/12/23. I paid a total of $62.62 to include all charges. I have not received any credit for this return. The return paperwork said the return would be processed within 10 business days.

  Business Response

  Date: 07/12/2023

  Hello,

  I reviewed the customer's order and see that we received and processed his Omega Wifi return and refund on June 12th.  We emailed the customer the refund information that same day.  Please ask the customer to reach out to his **** credit card company for details on his refund on their end.  If he has any further questions, he is welcome to contact us on the website where he placed the order.  We have customer support agents available 24x7.  One of our agents will be happy to assist him. 

  With best regards,

  *****

  www.omegawifiamp.com/support

   

   

   

  Customer Answer

  Date: 07/14/2023

  problem solved. mistake was on my end not  omega,s. thanks for your assistance.

• Initial Complaint

  Date:04/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They fail to unsubscribe me as is my right under the USA`s CAN-SPAM ACT. Their business practices are unscrupulous and in disregards to the rights afforded under the law. Please tell them to unsubscribe me from any and all mails going to: ******************** Thank you, Daniel

  Business Response

  Date: 05/01/2023

  Hello,

  I am sorry for the inconvenience that our emails have caused this customer.  I do not see any information for this customer to opt out on his order.  I have requested that our customer support department resolve this issue immediately so that the customer will not receive any more emails from us in the future.  Please keep in mind that all of our marketing emails have the UNSUBSCRIBE  link on them.  Customers can simply click that link and be removed from receiving emails from us.  

  Our website is listed on the back of the product card that came with their product.  It provides means for customers to reach out to our customer support department for assistance.  
  

  Live Chat 24x7 with a customer support agent
  Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
  Customer support email address     ************************* 

  With best regards,

  Debby

  *********************

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 Photo Stick 2.0 thumb drives from Prairie IT on 2/22/23. Received them approximately a week later. Recently tried loading the software on my laptop. It rejected it telling me that the software was not compatible with my computer software. It was advertised on the site where I purchased it to be compatible with Windows 7 or newer. I have Windows 10. Contacted the manufacturer. They sent me an email telling me to provide a screenshot of the error message. I complied with that. They emailed me back and told me restart the computer and to try a different USB port. I did that 4 times as I have 4 ports. Same results with both thumb drives. It rejected the software. Advised them again by email and their response was to try it on another computer. First, I don’t have another computer and secondly I specifically bought this product for this laptop. Again, told them I do not have another computer. Their response back was that’s basically too bad. You have to do that. Find another computer to test the software. So they want me to call my friends and find a computer with a Windows 10 operating system like mine and convince them to let me test the defective software on their computer. Who would make such a ridiculous request? So, I asked for shipping labels to return their product for credit. They then told me that they only have a 30 day warranty period. The application that I ordered the product on said nothing about that. Secondly, they did not send a packing list so there was no warranty notification there either. I did find their written warranty on their website (not where I ordered the product). After checking on the BBB website, it seems that this vendor is not an accredited BBB supplier. They already have quite a resume of bad reviews and unhappy customers. If possible, I am asking for your help in recovering my purchase costs. If they want the product back in exchange, please provide shipping instructions. Pictures attached. Thank you.

  Business Response

  Date: 04/11/2023

  Dear BBB,
  
  I have read the customer's complaint.  I am sorry that our customer support department was unable to assist him in loading ThePhotoStick to his computer.
  
  I have reached out to the customer with return and refund information.  We have sold millions of ThePhotoStick products and have satisfied customers worldwide. We strive to satisfy each and every one of our valued customers.
  
  With Kind Regards - 
  
  Debby
  Prairie IT
  Project Manager
  Returns Department
  ThePhotoStick 
  Haxtun, Colorado

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ***********

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a photo stick omni - yes, it has been longer than the allowable time period for refund. It doesn't work. I tried several times to fix the problem following instructions from customer support personnel but to no avail.

  Business Response

  Date: 04/06/2023

  Dear BBB,
  
  I have read the customer's complaint and am sorry that they were unable to get ThePhotoStick

  to work on their devise in spite of assistance from our customer support team. 

  
  I have reached out to the customer with return and refund information.
  
  Our website (where the customer placed the order) provides links that will assist our valued
  customers in product use, systems requirements,
  shipping, returns, and terms and conditions.  Our 
  customer service agents are available for Live Chat via
  our website 24x7 to answer questions as well.  
  We also have User Guides, Videos and answers to frequently 
  asked questions about our products on the website.  
  
  We have sold over one million products and have
  satisfied customers worldwide. We strive to satisfy 
  each and every one of our valued customers.
  
  With Kind Regards - 
  
  Debby
  Prairie IT
  Project Manager
  Returns Department
  ThePhotoStick
  Haxtun, Colorado

   

   

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Omni Photostick, from Prairie IT, through ****** on December 11, 2022 for $129.95. I contacted ****** on January 11, 2023 requesting a return label as the stick did not work with my older iPhone. I had not kept up with software updates. I was not able to download a required app. I wanted to save photos before upgrading to a new phone. I was well within the required 30 days for a return when I first contacted ******. I was very clear that I wanted a return label to return this product and receive a refund. ****** informed me that I would receive the return label from the company to my email address provided to ****** and that I should allow the company 3 days to send it to me. I did receive an email from the company, within the 3 business days, but it was for technical help and not a return label. I was not seeking technical help from the company I was wanting to return the item within the 30 days. I did my due diligence in this matter. There was no instruction in PrairieIT's email that if I did not contact the company through their chat line that they would refuse my return request to ******. I was instructed to contact ****** back if they did not provide me with the return label. I have done this on two occasions. It is now 30 days past the refund time. I have attempted to contact this company via the phone number on this site and also the phone number that ****** provided me with because they say they can no longer assist me and this company has to refund me the money. Even though I made the return request well within the 30 day time limit. There is no place on this company's website to contact them, there is no chat line. I feel this company is a complete scam and does not allow people to do any type of refund when they purchase their product through ******. They know that people have no way of contacting them through their website to discuss any issue whatsoever when they refuse the return label and thus run out the 30 days.

  Business Response

  Date: 02/23/2023

  Dear BBB,
  
  I have read the customer's complaint and am sorry that here was an issue with her return request from ******.
  
  I have personally reached out to the customer asking for her information.  I will discuss return and refund options

  with her as soon as I am able to find her order.

  
  Our website is listed on the back of every product card that accompanies ThePhotoStick products. 

  Our return policy is listed on the website under the Support Tab on the Home Page of our website. 

  Our email address is listed in the Return Policy. 

  Our customer service agents are available for Live Chat via
  our website 24x7 to answer questions as well.  
  We also have User Guides, Videos and answers to frequently 
  asked questions about our products on the website.  
  
  We have sold millions of products and have
  satisfied customers worldwide. We strive to satisfy 
  each and every one of our valued customers.
  
  With Kind Regards - 
  
  Debby
  Prairie IT
  Project Manager
  Returns Department
  ThePhotoStick
  Haxtun, Colorado

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/29/22 I purchased 2 Omega Wifi Amps from this company for $75.97 which they were presented as giving me increased internet speed. I received them sometime after 1/6/23. I tried to use them but it made no difference to my internet. On 1/16/23 and again on 1/19/23 I emailed them at ************************ to let them know that I wanted a refund. There was no response at all. Today (1/31/23) I found another email address which I emailed for a refund at ********************************. There was supposed to be a 30 day money back guarantee. I only want my money back. I feel that they are a scam company since they don't even attempt to resolve issues. My order number was ******-******** . Thank you.

  Business Response

  Date: 01/31/2023

  Dear BBB,
  I received and read the customer's Better Business Bureau complaint.  I am so sorry that he did not get a response from our customer support team in spite of his numerous emails.  I have already forwarded the BBB complaint information to my manager so that she can review this situation.  We are a small, family-owned company and we take pride in our products and services.  I have personally responded to the customer with return and refund information. 

  Sincerely,
  
  
  Debby
  Project Manager
  Prairie IT
  Omega Wifi
  Haxtun, CO   80731

  Customer Answer

  Date: 01/31/2023

  Dear BBB,
  
  Thank you for your help. It appears that the company has already responded to your inquiry as they have emailed me with a refund notification and I have checked my account and there is a pending refund transaction.
  
  Thanks again for your help.
  
  --
  ***** *. *******