Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two claims one for electrical claim number ** ****** and a plumbing claim H544455. These claims were started 1 from last August 2023 and the other last September 2023. I contacted electrical contract companies and they came out, gave an estimate. Talked directly to the home warranty company aramis. I have 2 electrical companies submitted a bid to Aramis and I was told we need a cause of failure which was the excuse everytime I called for an update. Both electric companies informed ****** that it's due to age and they can't give a cause of failure until they explore and find out the cause. But aramis would not approve the claim. It's at a stand still since last year. My plumbing claim for a plugged shower drain. ****** informed that I had to pay out of pocket $211.00 towards the repair of the drain. Full ****** plumbing was the contractor and was not able to open the clogged drain. They recommended to remove the old shower and run cable directly into pipe drain to open clogged line then install new shower. Again ****** needed a cause of failure. Full ****** plumbing could not give a cause of failure until they actial went in to look at the drainline. They wanted to charge $3000 to repair and replace shower. ****** denied the claim and informed that the price was not affordable. ****** wanted Full ****** Plumbing to explain their numbers. ****** requested for me to find another plumbing company. I found another plumbing company the has camera capability to look down sewers. My representative was ******* and the 2nd plumbing company explained that they cannot use a camera down a shower drain. ******* recommended that I remove the shower then have the 2nd plumbing contractor come in and run cable down the shower drain and they could install the new shower to date No response to either repair. It does not take 1 year to make repairs. ****** wanted my $59.00 payment each month but didn't want to stand behind the contract. My next step is legal action.

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22169226
  
  

  Those are valid claim numbers. I mention in the complaint that these claim numbers are with ********************* warranty which is a division of American Auto Shield.

  (See attached) 

  Business Response

  Date: 08/30/2024

   

   

  The claim numbers provided are not American Auto Shield or CarShield claims numbers. 

  Please your contract administrator so they can further assist you in this matter. 

  Customer Relations

  Business Response

  Date: 09/10/2024

  Thank you for bringing this to our attention. 

  Upon further review the claims tech will be reaching out to further discuss this matter. 

  If you wish to contact them first you may call them at ************.

  Customer Relations. 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22169226
  
  I am rejecting this response because: 

  I have contacted them numerous times and ***** has contacted me.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/13/2024

  We have spoken with the claims team and they have confirmed someone will be calling today.

  Please, keep an eye out for their call so we can get this matter resolved.

  Client Relations

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the plan I believe 2 years ago. Called them the beginning of July to come look at our washer and stove. It took them over a week to find someone who would be able to come out. A ******************************* came out on July 26 and and I gave him a check for $150. He looked at everything and told me he would submit the paperwork. Another week goes by and no phone call. I called him and he said he turned it in, that if they dont have it to call him the next day. It was not there so we called him again and he said he was no longer with them. Called the warranty place back and we keep getting the run around. Was told someone would come yesterday August 15, but they did not and we received no phone call or anything. We have spent money to have this warranty in good faith that if needed we would be taken care of. We have spent around $25 to $30 a week at the laundromat waiting for them to do their part. I feel that since they have not lived up to their part of the contract, that we should be refunded everything we have paid them from monthly payments to the service call. Asking to be refunded $980 for monthly premiums and the $150.00 that was paid for the service call.

  Business Response

  Date: 08/26/2024

  Thank you for bringing your concerns to our attention and for the opportunity to respond. Armis administers repair claims brought under vehicle service contracts (contract) sold by HomeSafe.

  In review of the notes on your contract, you have filed 2 claims within the past few months for their stove and washing machine. Armis attempted to assist you in finding a service provided. You were advised that they were unable to locate a service provided for you and forgot to send an email. Armis then located ******** Appliance to diagnose both appliances for the customer where you state you paid $150. No estimate/diagnosis was ever received from you or the service provider for review. When you called in for an update you were advised no information had been received. It was discovered a short time later that the technician that diagnosed both appliances was no longer working for ******* Appliance. The owner of ************************ offered to go out to the customer's residence to diagnose and get an estimate for no charge. You now have decided that they no longer want coverage and has canceled their policy.

  Armis will draft and Settlement Agreement for the amount requested in your complaint and send it to you via email through DocuSign within 5 business days. 

  Client Relations

  Customer Answer

  Date: 09/19/2024

   
  Better Business Bureau:
  
  I have now received the funds, so please close the complaint.  Thank you

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-13-24 the pipe carrying freon to the air conditioning unit developed a crack and was spewing freon. I shut off the ** unit from the house control box while talking to Armis Home Warrant to start a claim and get it declared an emergency since Oklahoma was facing 100-degree temperatures.I was given the claim Number *** ******) and I told the woman on the phone I would try and find a local contractor to get the unit. After several phone calls and waiting for return calls, I called back to Armis and asked if there was anything I could do on my end to speed up the claim process.I was told to take pictures and upload them to **************************************** I did that and continue to wait. At 4:30 p.m. I got a call from 1-800-Plumber + Air and was told that Armis had contacted them and that they could come out on (8-14) and look at the unit. I told the man on the phone that the ** freon pipe was spewing. He quickly said "oh its the condensation pipe" and they could fix it. I told them again, "No it was the copper freon pipe. They said "Ok."On 8-14 the technician arrived and touched the copper and the condensation pipe and said "I'm a plumber and you need an ** tech." He called his boss and came back and said they were supposed to collect the $65 service call fee and then they would call Armis to see what they wanted to do next.I called to Armis and was told that a second "plumbing claim" had been opened. Since no ** repairman had been dispatched I found one of my own (**** Mechanical) and got a written estimate. I took a picture of the estimate and emailed it two Armis at two different emails (their request).Got a call on 8-15 (from Armis) and told they needed it resent and it could be approved and I did. Told later in the day (6 hours) and was told the estimate was not broken down like they wanted. They wanted more detailed repair estimate which I was never told to get. I was told the only option I had was to get the contractor to make a more detailed estimate.

  Business Response

  Date: 08/26/2024

   

  Thank you for bringing your concerns to our attention and for the opportunity to respond. Armis administers repair claims brought under vehicle service contracts (contract) sold by HomeSafe.

  In review of the notes, both claims have been resolved at this time. Claim SR204017  was created in error where you have had the paid service fee fully reimbursed.

  Client Relations

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armis with ******** sold me a warranty that they do not honor according to their adjuster **** ******* in ********. Despite having the policy and going over the contract which garentees $3000 for the broken hvac system, he explicitly explained he could only issue $1,500. Which does not cover the price of the parts needing replaced. Even after he was sent 2 different quotes from **** companies, he denied their information and insisted only $1,500 would be given instead of fulfilling the contract and replacing the broken unit. When questioned about how he determined pricing, he said, "I never said you would be able to find a replacement part at that price or an installer". Which shows a complete breach in contract when they garenteed coverage in the policy and guarantee repair or replacement. After explaining to **** ******* I would be reporting this to his supervisor, he refused to give any information regarding his team lead and refused to give me contact information to file a complaint. Since this took place I have sent in the required receipt that shows my deductible has been paid, which according to our contracted policy is required to have the company release funds. **** ******* who represents Armis with HomeSafe is now blocking me from receiving funds. I've called days in a row giving the claims department the exact envoice they requested and following all provided instructions. Now "the adjuster" according to a ******** in claims, is blocking the funds, they will now not send funds until proof the system has been replaced out of pocket is sent. Breach of contract as well as false advertising on their Web page. Only the deductible, $65 is required to be shown paid, that way service provider can start can start repairs and money is paid. Armis with ******** has not honored their contract with me and has shown them selves to discriminate against clients in retaliation for filing complaints. This has caused my family much distress as it's summer and no ac.

  Business Response

  Date: 08/26/2024

   

  Thank you for bringing your concerns to our attention and for the opportunity to respond. Armis administers repair claims brought under vehicle service contracts (contract) sold by *********

  The initial coverage decision has been increased for the customer to be reimbursed the full limit of liability pending a paid invoice showing 0 balance. A detailed voicemail was left for you. When the paid invoice is received and you will be reimbursed.

  Client Relations

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22148933
  
  I am rejecting this response because: The contracted policy in which I have paid for and the company and myself are legally bound, outlines that I am only required to show that I have paid the deductible. I have done that and also provided all the necessary documentation requested and additional documentation from two different hvac companies on multiple occasions per request of Armis.

  Armis is required to pay for the replacement of the broken equipment minus deductible ($65).

   

  Although after waiting multiple weeks of hot summer temperatures exceeding 100 degrees. Armis has chosen to increase the amount they are willing to "reimburse" from their original pay out of $1500, now making  it no longer a pay out but a "reimbursment". After speaking directly with their crisis handler, she made it very clear we will only recieve the money after we "fully pay out of pocket" for it's replacement ourselves. That is not our policy or our contracted agreement. After bringing this deviation to her attention she then changed courses and demanded either we pay out of pocket or she directly sends the money to the **** company. Again, not policy and also an indicator of false advertisement, by which they tell you, just show hvac came out, pay your deductible of $65 we will replace the unit. Their adjust **** ******* and his team in the claims department even told me the first few weeks that was all that was needed and that Armis would direct deposit the funds into my account or send a credit card with the money on it for the ***** All of which has never taken place and now they try to take away our contracted rights as a consumer. They have not kept up with there end of the deal, causing  my family to suffer and have gone as far as to accuse me of lying, right before laying down these "new stipulations". 

  I want Armis to send me the $3000 -$65 (deductible) they agreed too and an apology letter. Then I want to terminate any and all relationship with them as a customer.

   

   

   

  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/05/2024

   

  In order for any reimbursement to be considered, the paid invoice must be submitted for review. 

  Client Relations

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22148933
  
  I am rejecting this response because: I'm not asking for a reimbursement. I'm asking for the contracted replacement money amount outlined in the policy that the company ********* I would recieved before ever having to pay out of pocket for any replacement/repair of the the covered item. This company has deliberately caused our family punitive damages by denying us our coverage and demanding we pay out of pocket first. That is not the contract.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/10/2024

   

  Please send the contract language you are referencing in the contract to *************************************************.

  Client Relations

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22148933
  
  I am rejecting this response because we have submitted all documentation and nothing.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/20/2024

  We have tried reaching out to you via phone pertaining to this matter. 

  Please, give us a call back at the number that was provided on your voicemail.

  Customer Relations.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings My husband and I have been paying a monthly amount of ***** for a coverage that was for appliances and any household equipment. If said appliances were to need repair, this contract would provide vendors that would fix and not charge us any out of pocket expenses. On July 3, 2024, my husband and I reached out to this company because my oven refused to heat up. I was going to be entertaining on July 4 and I needed to do some baking. The temperature gauge on my oven stopped at 150 degrees and couldnt get to 375. We reached out to Armis home to seek help. We were advised that if we needed a repairman we were to sign on to Thumbtack website to find a repairman, and once we got the oven repaired, they (Armis) would reimburse us for the cost (******) if we submitted the job receipt to them. We were never told when speaking with an agent that we had to take pictures and disclose what the repairman actually did on the receipt. If we were aware of the specific requirements, we would have made sure the repairman provided the necessary information on the billing receipt. (He replaced the heating bulb) . Im disappointed and want our refund for payment. No one has responded back to us so far after several contacts.Thank you ***** and *********************************** NC **************************

  Business Response

  Date: 08/13/2024

   

  An ARMIS representative will reach out to you shortly regarding this matter. 

  Client Relations

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** Armis they denied my claim after me waiting over a month on my air conditioner had to go buy window units said do to corrosion in the unit

  Business Response

  Date: 07/31/2024

  Thank you for bringing your concerns to our attention and for the opportunity to respond.  
  

  The claim at issue related to your complaint was reviewed by a Claims Specialist (Specialist). Based upon all available information and documentation and pursuant to the terms and exclusions of your contract, the Specialist determined the claim was adjudicated correctly. The technician's diagnosis state that the secondary heat exchanger on the furnace is cracked.  The coil is also stated to be leaking where the copper meets the frame.  The picture that was provided shows the coil to have a heavy amount of rusting on the frame and the coil tubes show corrosion.  Water stains are showing in the sheet metal of the coil where the data plate was once located.  The assigned adjuster spoke with your service provider and they advised the adjuster that the furnace has rusted over the years and rust caused the heat exchanger to crack.     Your chosen service provider estimated the manufacture date of the system is said to be 1999.  Rust and/or corrosion are not coverable failures per your contract terms. 

  ARMIS will refund your payment in full upon execution of a Settlement Agreement and Release. Please email **************************** if you wish to accept this offer. 

  Client Relations

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22036460
  
  I am rejecting this response because:
  
  They new that the unit was 24 years old so what do they think after that and it will have some corrosion the book doesnt say anything about that it says repair or replace Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My air-condition stop working. I called the company and told them that my A/C had stop. They arrived on Aug 14 2023 I made a payment of $230.00 to another technician to fix A/C. I then contact the Armis ************ my (warranty office). The cost would be ******* to replace the Air condition and furnace. I spend more than $7000.00 to get everything fix it still dont work.

  Business Response

  Date: 07/18/2024

  Thank you for bringing your concerns to our attention and for the opportunity to respond. 

  The notes on your contract stated you reported a claim on the date of October 18, 2023.  No diagnosis or estimate was received until the date of 04/16/2024.   Your service provider stated that the system was neither heating or cooling.  They also reported that the coil is rusted through and there is no refrigerant.  Images were also received of the condition of the unit.  The unit shows heavy corrosion with a severe lack of maintenance.  The evaporator coil shows heavy rust and corrosion with impacted dirt on the u bends.  The contract does not cover for items that have failed due to lack of maintenance, rust, or corrosion.  The assigned adjuster abided to the contract terms in making their coverage decision.

  As a resolution, ARMIS will refund your last 12 payments upon execution of a Settlement Agreement and Release. Please email ***************************************************** to confirm the refund and we will draft the Agreement for your electronic signature.

  Customer Relations

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract entered Feb/Mar 2023. To repair or replace appliances service plan.Called to repair or replace refrigerator February 2024. Repairman came out x3 service calls and was unable to repair. Repairman contacted Home safe and informed them the refrigerator could not be fixed. Requested to replace the refrigerator. As of today 7/15/2024 Home safe has not replaced the refrigerator.

  Business Response

  Date: 07/18/2024

  As noted on the first three pages of your Protection Plan, Armis is the administrator of your home service contract and has FULL authority over repair procedures, approvals, denials and payments. We have contacted them to obtain information referenced in your complaint. Upon further review your claim was resolved and Armis stated you had received a direct deposit for the refrigerator cost up to the deductible.

   HomeSafe considers this matter closed as this claim was reimbursed. 

   

  Client Relations.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21990735
  
  I am rejecting this response because as of today 7/24/2024 there has been no refund or deposit of any kind in my account nor has any attempt to remedy the matter further since 7/15/2024. Date of original complaint:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/13/2024

   

  Please contact ARMIS at ************ for the direct deposit information.

  Client Relations

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing a Complaint against Armis,LLC due inefficient response and not paying for claims filed back in June 5th -June 7th. According to the contact terms my A C. is covered. Both of my A.C. units went out within a 2wk period. This is an emergency in getting my air back on. We are seniors and my husband is disabled Vet. Armis never answers calls for emergency help. Sometimes they will call back but they give round about explanations about where the claims must be uploaded and who touches it before they can review it. This process tool over a week for the first claim and then they deactivated my a claim without explanation! They stated that it was due to T&C's of the contract! Or neglect on our part to maintain the unit! Not so. I immediately sent a copy of the company that does our annual maintenance. I still haven't heard from Armis. # 2 I filed the second claim # SR ****** claim 3wks ago and they have Not taken action! We need our unit fixed and they have had the estimate for weeks! The contractor has sent them estimates and gave them everything they asked for. We have spent money buying fans to supplement. We are in the hottest month of TX heat and we need ARMIS TO SETTLE THIS MATTER ASAP! NOTE: This seems to be a common Armis.

  Business Response

  Date: 07/18/2024

  Thank you for bringing your concerns to our attention and for the opportunity to respond. 

  In review of the notes on your contract, you opened a claim on 09/19/2022 for an evaporator coil that was stated to be leaking refrigerant.  *** claim was denied coverage as the unit was under manufacturer warranty.   You filed 2 more claims recently for the same system. Your service provider stated that you have filed multiple claims in the recent months because you thought it would speed up the process.  *** claims were due to a leaking evaporator coil.  *** same evaporator coil that had been leaking since 2022.  *** service provider advised the adjuster that he put refrigerant into the system with leak stop in hopes that the issue would be resolved.  *** image of your evaporator coil showed heavy rust and corrosion.  Coverage cannot be provided as you had a failed system when coverage was taken out. 

  ARMIS will refund your payments in full upon execution of a Settlement Agreement and Release. Please email ***************************************************** to confirm the refund and we will draft the Agreement for your electronic signature. 

  Customer Relations

  Customer Answer

  Date: 07/30/2024

  See attached response

  Business Response

  Date: 08/05/2024

   

  Armis and it's adjuster stand by the adjudication of your claim.

  If you wish to accept the offer of a full refund, please email *********************************** and we will draft the Agreement for your electronic signature.

  Customer Relations

  Customer Answer

  Date: 08/20/2024

   Lynette  ********** reject offer presented from Armis  August 5, 2024.  We have done everything that was according to the  terms that Armis said for us to do

   within the guidelines since the the initial stage of this claim  process.

   

  We feel we are in conformance of Armis terms of the contract.   From the beginning, They dropped  the ball and ignored the info I presented to process the claim. They have speculated and reached far to undermine my our request. This has

  caused us undue stress going back and forth waiting for Armis starting from the 

   onset  back on June 5th! This is 2 separate claims with the similar diagnosis. (Armis *** states it was a duplicate claim). My grounds for rejection are true and valid! If Armis don't respond or agree,

   I reject said offer presented  by Armis and I wish to elevate my claim to the stage of Mediation.

    However, long it takes. 

  Business Response

  Date: 08/21/2024

   
  Dear BBB:
  
  Below is the details on our availability for a Mediation Hearing:
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  8/21-9/11
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  ____Mon. ____Tue. ____Wed ____ Thurs. ____ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  ____ Morning ____Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.

  Customer Answer

  Date: 09/16/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that Mediation is necessary.
  
  Below is the details on our availability for a Mediation Hearing.
  
  - Please list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  - Please place an "X" next to the Day of the Week you are available and work best for you: 
  
       _x___Mon. __x (if it's not the 2nd Tuesday of Oct.__Tue. ____Wed ____ Thurs. __x__ Fri.
  
   
  - Please place an "X" next to the Time you are Available and work best for you: 
  
       __x-8-11__ Morning ____Afternoon   (mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm)
  
  
  I understand that BBB will do its best to accommodate my availabilities above.
  
  Thank You.

  Regards,

  ******* **********

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called my warranty company about a plumbing leak that I thought was coming from my washing machine upstairs because the water was leaking down stairs in my daughters bedroom closet. I was told that I would be charged $65.00. My service provider was ******* Plumbing. The service guys were very professional. After running water through the washing machines, flushing the toilet and running water down the tub drain they could not find the cause of the leak. They opened the wall in two places and said that they didnt repair the sheet rock. They were stumped until they realized that the leak was coming from the over flow pan of the A/C unit from a clogged condenser. They then called in to the company and I was told that they were going to charge me $95.00 fee plus a diagnostic fee totaling $390.00. I was undone. They said that the clog was caused due to lack of maintenance on my part. My last maintenance was completed on October 28th 2023 by Brothers Heating and Cooling. I complained about being taken advantage of. They explained that because the original call for service plumbing not A/C, hence the additional up charge. I told them that I didnt mind paying and additional service fee but felt that the other charges were ridiculous. They told me that they would send someone out on Tuesday 6/25/24 to deal with the clogged condenser.I canceled that call for service.

  Business Response

  Date: 06/28/2024

   

  A customer service provider to reached out and this matter has been resolved. 

  Customer Relations