Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used armis home warranty for about 2 years on my refrigerator washer dryer. I've paid $79.99 a month for about 2 years.February of 2023 I filed on my refrigerator to get a repair. During 2022 my sister-in-law passed away due to covid leaving behind a down syndrome child who was supposed to die at the age of eight because of being so medically fragile as well as another daughter who also is medically fragile and has autism. Taking on these two was a huge change in my lifestyle. I do have my own child as well at my house. I have so many serious things to deal with including my own trouble with covid and going into septic shock.So it was the last thing I needed when my refrigerator broke down. I was so glad that I had this warranty that I have had for so long. I made the report in February of 2023. I had two different refrigerator repair companies out. Both of the repair men explain to me that they had told Armis it would be cheaper just to replace my refrigerator. I had an agreement with armis that I would pay a one time $65 copay. I had to pay a $65 copay at first then another $65 copay then an $80 copay then $125 copay. Armis had claimed that when they close my case at the end I would be reimbursed all but the initial $65.Here I am it's Easter tomorrow March of 2024. I still have no refrigerator. I cannot afford to feed these kids breakfast lunch and dinner from a fast food restaurant everyday for over a year. Unfortunately a few weeks ago I had to take my niece to the hospital and she was suffering from food poisoning. I have repeatedly called armis I have begged I have pleaded. I cannot afford them to take their $79.99 every month from me and all these co-pays. Apparently the claims adjuster has stated that it doesn't matter unless I pay another $125 copay for an additional CO2 test. they are not going to go ahead with the repairs over a year with no refrigerator. They are absolutely no help and they are a scam. They text me for their money

  Business Response

  Date: 04/04/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by separate sellers. In this instance, the customer purchased an HSC on May 12, 2021. Our records indicate that on January 31, 2023, the repair claim at issue was opened. The disputed claim at issue and the related customer complaints were reviewed by **************************** team. The claim at issue is being processed by Armis claims team in accordance with Armis standard claim procedures and pursuant to the contractual requirements of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative has emailed the customer directly to discuss a mutually agreeable resolution of the dispute. 

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint for reimbursement for a HVAC air condition unit that I had to pay for because Armis will not honor the contract. I presented this company with several documents from professionals who checked the unit and concluded that the compressor had failed because of longevity(22 years old) and that this unit uses freon 22 which is no longer available. The customer service rep. refuse to accept all diagnoses and instituted their own diagnoses that the unit had a leak that wasn't found even though it was never inspected by Armis or an agent of the company. I pray that a resolution to this matter is possible, I will provide documents if needed.

  Business Response

  Date: 03/25/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by separate sellers. In this instance, the customer purchased an HSC on September 7, 2021. Our records indicate that on June 17, 2023, the repair claim at issue was opened. The disputed claim at issue and the related customer complaints were reviewed by **************************** team. The claim at issue is being processed by Armis claims team in accordance with Armis standard claim procedures and pursuant to the contractual requirements of the customers HSC. With that being said, Armis understands the customers frustrations, and as of March 22, 2024, an Armis representative has contacted the customer directly to discuss the claim in order to move it towards full resolution.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I signed up with HomeSafe, a home appliance/systems warranty company, through the CarShield company.My house was built in 1996, so upcoming HVAC issues would not be a surprise, hence why I purchased their service.We're now in March 2024, and the inside portion of my HVAC unit (in a closet) is leaking.I call the service, and they transfer me to ARMIS Home Warranty to file the claim and find a provider.Imagine my surprise when I'm told that they DON'T HAVE a list. We're just supposed to contact providers they "have worked with in the past." None of whom will take ARMIS business any more.This is more than bad business practice; this, on a large scale, could and should be considered fraud.

  Business Response

  Date: 03/08/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Liberty STF, **** works with Armis (collectively Armis)to administer home service contract (HSC) repair claims. In this instance,the customer purchased an HSC on September 25, 2023. Our records indicate that on March 4, 2024, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by **************************** team. The claim at issue is being processed by Armis claims team in accordance with Armis standard claim procedures and pursuant to the contractual requirements of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be emailing the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21388069
  
  I am rejecting this response because:

  The only email I've received says now that any servicer could be chosen by me and that I'm supposed to call and tell them the charges before work begins.

  EXCEPT THAT'S NOT WHAT THE CUSTOMER SERVICE PEOPLE SAID.  I was to "ask if they take ARMIS" (which none of the ones referred to me did).

  Completely unacceptable business model.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/27/2024

  Liberty STF, **** and Armis (collectively Armis) incorporates its previous response(s) submitted to the BBB regarding this dispute.

  The customer has not provided any additional or new information that would allow Armis to change its previous claim determination and decision. An offer of resolution was previously provided by Armis to the customer on March 8, 2024 and was subsequently rejected by the customer. There is nothing further ********************** can offer at this time.

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21388069
  
  I am rejecting this response because: they pulled this offer number out of nowhere.  It's easy to know how much I paid for the months of service, and I can easily provide a copy of my paid receipt, which they did not request.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/15/2024

  Liberty STF, **** and Armis (collectively Armis) incorporates its previous response(s) submitted to the BBB regarding this dispute.

  An Armis representative will be emailing the customer directly to reach a mutually agreeable resolution of the dispute. 

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 1/09/2024 Amount ***** Heat exchanger and repair Gas pack Roll out switch ******* My mother has armis and they convinced her to get me to switch over to their home warranty company. Ive waited in the cold since the end of December with a one year old child because if I get it fixed they wouldnt pay. My child has been sick multiple times staying with friends just to get us through the cold nights just for them to tell me they found out it was under warranty and couldnt be covered. I sent a document showing that is wasnt under warranty and now they tell me it was there mistake it isnt under warranty but the Gas pack is rusted and cant be covered. The unit is 18 years old because the flame rolls out on the unit it causes it swell and sweat which causes it to crack. Also it causes leaks that can cause rust is what I explained. It still works I need to replace it with a new gas pack. They will not honor it. Its frustrating because I asked before we switched what was covered and heater was in it. How am I supposed to know the contents of my heater. Home warranty is a scam for large products and everyone refuses to transfer me to a supervisor. My daughter and I remained sick through the holidays and this is the thanks we get for switching to Armis. The worse thing is I have my Car with Car shield which is also Armis I need to switch immediately. Ive never experienced such horrible customer service and they never call you back. I was working with another company to get the estimate for my heater they told me Armis is the worst to have and good luck getting them to pay. The new company Im using to get my heater fix told me dont even bother with Armis you will never get them to pay. This is sad.?? I also have recordings of me trying to get through to a supervisor. They had me send pictures the company sent pictures they were looking for a reason to say no.

  Business Response

  Date: 02/23/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by separate sellers. In this instance, the customer purchased an HSC on June 29, 2023. Our records indicate that on December 29, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be emailing the customer directly to discuss a mutually agreeable resolution of the dispute.

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled a claim in August 2023 H544096 and it was denied after armis had agreed to pay when they talked to the technician who did the work. Below are emails between the tech, armis, and me.************** forwarded me the email where are you decline coverage due to rust on the coil the initial issue was a burnt out compressor. The compressor going out has nothing to do with the rest evaporator coil. The rust and corrosion of the coil would be the reason the coil had to be replaced, so I understand youre saying that would not be covered, The rust and corrosion on the coil would be the reason the coil had to be replaced, so I understand youre saying that would not be covered. But the compressor burning out with an open winding should be covered, correct?*** Nails One Hour heating & cooling ..below is a email from the technician after he talked to armis Good morning, I just got off the phone with ARMIS they said they will pay for the compressor. They said they need you to call them ************** ) too tell them the cause of the compressor problem. The case number is H544096 for *********************** Aka **** at 1028 ***********. ****. **. *****. I can be reached at ************ .Thanks ***

  Business Response

  Date: 02/23/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by separate sellers. In this instance, the customer purchased an HSC on April 3, 2023. Our records indicate that on August 9, 2023, the repair claim at issue was opened by the customer.The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be emailing the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21310377
  
  I am rejecting this response because: the offer is $119.98 ,the cost for the compressor that the person agreed to pay for after talking too the technician who did the work was a lot more than that. I paid a lot more than that for coverage..
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/06/2024

  Armis, LLC ("Armis")incorporates its previous response(s) submitted to the BBB regarding this dispute.

  The customer has not provided any additional or new information that would allow Armis to change its previous claim determination and decision. With that being said, an Armis representative will be emailing the customer directly to discuss the issue(s) raised in the customers rejection of Armis response in order to reach a mutually agreeable resolution of the dispute. 

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21310377
  
  I am rejecting this response because: I was paying to have coverage for my heat pump and other systems in the house. When I needed to replace the compressor I got nothing but reasons not to pay for it. After the technician talked to someone there who agreed to pay for the compressor, I tried to follow up and got more excuses. The amount being offered is no where near the cost of a compressor. I cancelled service because who would continue to pay for service not provided. *************** to the BBB because when dealing with armis you dont always get the same person.

   

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/08/2024

  This is the compressor quote I got.

  Business Response

  Date: 03/22/2024

  Armis, LLC ("Armis")incorporates its previous response(s) submitted to the BBB regarding this dispute.

  The customer has not provided any additional or new information that would allow Armis to change its previous claim determination and decision. There is nothing further Armis can offer at this time. The offer of resolution previously provided to the customer by ********************** remains available for the customer to accept. The customer may accept or otherwise respond to the offer by emailing the **************** at ***************************************************** or by responding to the BBB.

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21310377
  
  I am rejecting this response because: The business agreed to pay for the compressor after speaking with the technician who did the work when I reached out too them I got a lot of excuses none of them from the technician who did the work. the technician told the business that age and unusual hot weather was the cause of the problem. I dont see how a person sitting in an office is more knowledgeable about what happened than a technician doing the work.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/23, I called to get service for any electrical issue I was having, spoke with a rep explained and received a claim number SR-****** and info on a contractor they gave me to use, I called and the contractor came and made the repairs, when I sent in the invoice they denied it claiming there was no cause when the invoice clearly stated that I had bad neutral wiring, I asked the contractor for a more detailed invoice and sent it in and now they are stating I was supposed to contact them prior to the work starting, which was never told to me, in fact I had an earlier claim for a similar issue and I did the exact same thing and they reimbursed me quickly, I am guessing because that amount was only $450 and this new one is $2,500. No one answers my emails, and when calling I get the same responses and when asked to speak to a Supervisor or the adjuster who denied it they say yes they will put in a request for a call and I am still waiting for the adjuster well over a week and a half. A Supervisor called but it was like speaking to a rep, no help, also the main company website has a dispute form which I've filled out every day for a month and no reply.

  Business Response

  Date: 02/05/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by separate sellers. In this instance, the customer purchased an HSC on December 8, 2022. Our records indicate that on December 26, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be emailing the customer directly to discuss a mutually agreeable resolution of the dispute.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my complaint is that when i called to put in a claim for my washing machine the first day i called they gave me 3 repair shops.the first one said they dont do business with Armis llc any more but did not give a reason. the second repair shop said they dont do business with warranty companies the third shop phone number wouldnt go thru. i called Armis again and got a few more repair shops and got the We dont work with them anymore One shop told me they dont pay their bills .another shop told me Good Luck if you are sticking with them Another shop said if i pay them they wont reimburse me. Another shop i called 2 days ago and left a message I still have not heard from them . I decided i will go with a different warranty *** and chalk this up to a ****** learned Resolution is 3 monthly payments of ***** And i shouldnt be charged a cancellation fee since they did nothing for me

  Business Response

  Date: 02/02/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by separate sellers. In this instance, the customer purchased an HSC on August 11, 2023. Our records indicate that on January 25, ****, the repair claim at issue was opened by the customer. ********************** understands the customers frustrations, and an Armis representative will be emailing the customer directly to discuss a mutually agreeable resolution of the dispute.

• Initial Complaint

  Date:01/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract with Armis LLC in ******** **. Home safe is the seller out of ************. My claim # is SR127680 contract # HWF4397616. My claim was denied because they say the service provider said something about the installation. The refrigerator still works ********** water from underneath the freezer for about a month now. They said it was because they dont cover manufacturing defects. I check my contract and I dont see that anywhere. Not to mention, how can they say that or prove that. I asked them for the payments I had paid since I been with them back or get ready for a lawsuit. I feel as I was wronged. I hope you all can help. If you need a copy of the contract, please let me know. Please advise!!

  Business Response

  Date: 01/30/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by separate sellers. In this instance, the customer purchased an HSC on November 7, 2022. Our records indicate that on December 23, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be emailing the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 03/25/2024

  I was reaching out to let you know I got the check for $701.98 but it was an agreed amount of $969.63.  I was wanting to know the status of the additional agreed upon amount of $267.65.  I had spoke with someone with Armis and they said, that they had sent the $267.65 to the third party(BBB) who was handling this case like they paid it to BBB which I didnt think that was right.  Please advise.

  Business Response

  Date: 03/27/2024

  Armis, LLC ("Armis")incorporates its previous response(s) submitted to the BBB regarding this dispute.

  As of March 13, 2024, Armis and the customer have reached a mutually agreeable resolution of this dispute.Therefore, Armis considers the complaint fully resolved at this time.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim to recoup the money we paid to have our Washing Machine repaired. The claim (SR123945) was filed on the same day as the repair on December 9, 2023, along with the invoice and paid receipt. The **************** Rep indicated that I would receive a check with 10 days. The repair cost was $365.00. There was a $60 deductible, and Armis determined that my reimbursement would be $305.00. Today is January 17, **** and we still do not have our reimbursement check. I called Armis today (1/17/24) to discuss the issue and ****** from Armis **************** said that the first check needed to be voided and a new check sent. I asked what happened to the first check. The **************** rep never answered the question. I asked to speak to a supervisor and ******* said he could only deliver an internal request to speak to a supervisor and they would call me later. I explained that we have paid our monthly warranty payment on time for the past year. This is our first claim and we are frustrated that the reimbursement had not reached us. We just want our claim resolved with the reimbursement of $305.

  Business Response

  Date: 01/23/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Liberty STF, **** works with Armis (collectively Armis) to administer home service contract (HSC) repair claims. In this instance, the customer purchased an HSC on November 10, 2022. Our records indicate that on December 9, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. Armis understands the customers frustrations, and as of January 18, ****, an Armis representative has left a detailed voicemail for the customer regarding the check.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Armis Home Protection Plan. After I was unable to get any hot water, I called them. They, in turn, sent out a plumber, who gave an estimate for a new hot water heater of $1,700. When I told the company, they said it was too high. They then told me to find a plumber, have them do the work and then send the bill to Armis. I then found a plumber who replaced the water heater for $700. When I sent the paid invoice in, they gave me the runaround. They finally said they would pay $550. This was not what the representative told me. He absolutely told me to get a plumber and to pay the bill and they would reimburse me for the full amount. I would like them to pay me the $700 that is due me.

  Business Response

  Date: 01/10/2024

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Axxis Auto Shield, LLC dba Armis ("Armis")administers repair claims brought under home service contracts (HSC) sold by independent sellers. In this instance, the customer purchased an HSC on October 11, 2023. Our records indicate that on November 29, 2023, the repair claim at issue was opened. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. As of the writing of this response, Armis and the customer have reached a mutually agreeable resolution of disputes. Therefore, Armis considers the complaint resolved at this time.