Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The system failure happened around mid August. I have made numerous phone calls to Armis and have continued to get the run around. Continued story after story. I was always told that I would get a phone call in ***** hours and it would never happen. They would tell me when I called back that they called me. Never had a missed call on my cell phone. They even said they left spoke to *********** *************************. He said that was mistruth. They are stating that due to "surface" rust on the coil, the claim will be denied. The contact only states that if the failure of a unit or system is due to rust will it not be covered. Armis does not even know how to translate their own contract. That is is a general section of the contract. Not even in the **** section, nor does it relate to this type of situation. *********** clearly states that they failure is not from rust or surface rust. I have been without heating and air for 10+ weeks now. Armis is nothing more than fraudulent and dishonest and no one should ever use their company for a home warranty. I paid $600 for freon and it was all leaked out within 2 days. The system was found with a major refrigerant leak in the evaporator coil assembly. The coil assembly is made up o fcopper, aluminum, and basic sheet metal.This type of failure occurs over time, due to the ongoing contraction and expansion of the copper tubing which results in micro-cracks in the copper. These micro cracks can and will result in refrigerant leaks.The refrigerant only flows through this copper tubing and in turn absorbs the heat from the occupied space. At this time, the repairs to the unit would cost more that the replacement of the unit. It is the recommendation of **************** for a complete replacement. I have had 2 different companies give their opinions.

  Business Response

  Date: 10/31/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by independent sellers. In this instance, the customer purchased an HSC on July 27, 2022. Our records indicate that on August 7, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. Armis understands the customers frustrations, and an Armis representative will be contacting the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 11/08/2023

  In reference to the following statement from Armis Home Warrranty, please accept this as my office rejection statement to Armiss response to my complaint and their lack of contacting me with an agreeable resolution within the 7 day period. 

  Business Response

  Date: 11/13/2023

  Armis, LLC ("Armis") incorporates its previous response(s) submitted to the BBB regarding this dispute. As of November 13, 2023, an Armis representative has spoken with the customer directly to discuss the issue(s) raised in order to provide a mutually agreeable resolution of the dispute.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refused to pay for parts that that went out in my furnace and made up causes that caused my furnace to quit working and lied to me about what the service tech found was wrong with furnace q

  Business Response

  Date: 10/20/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by independent sellers. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be contacting the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20748843
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************.    I would much prefer to Armis pay to have the parts and labor that ZD Heating and Cooling quoted to repair my furnace otherwise I will turn it over to an attorney and bring Breach of Contract charges against ArmisLLC. That is the only way I will drop all claims 

  Customer Answer

  Date: 10/24/2023

  I received an offer from Homesafe / Armis for under $400   The estimate to have my furnace was $1500 for parts and labor  I turned the offer down from Armis and told them that if they would offer to pay to have heating and air company to replace the bad parts and labor otherwise I would contact an attorney and file a lawsuit against them for Breach of Contract   I was able to contact an attorney and he advised me to contact BBB and let you know that Armis sent me an offer for less than what the estimate was from ZD Heating and Cooling and to see if you would contact Armis and see if they would accept the offer for the estimate 

  Business Response

  Date: 10/31/2023

  Armis, LLC ("Armis")incorporates its previous response(s) submitted to the BBB regarding this dispute. An Armis representative will be contacting the customer directly to discuss the issue(s) raised in the customers rejection of Armis response in order to reach a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20748843
  
  I am rejecting this response because they are only offering me $385 when the estimate from ZD. Heating and Air was $ **** for a new heating element, fan motor and a new P C board
  
  Sincerely,
  
  ***********************.  

  Business Response

  Date: 11/13/2023

  Armis, LLC ("Armis")incorporates its previous response(s) submitted to the BBB regarding this dispute.

  The customer has not provided any additional or new information that would allow Armis to change its previous claim determination and decision. There is nothing further AAS can offer at this time. The offer of resolution previously provided to the customer by ********************** on October 31, 2023 remains available for the customer to accept. The customer may accept or otherwise respond to the offer by emailing the **************** at ***************************************************** or by responding to the BBB.

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a magic chef deep freezer, it is not getting cold. I called them and they gave me a list of people to call to service my deep freezer and none of them will take the warranty. When I called back to the business and asked them what I need to now. They said that someone needs to service the deep freezer because they will not be able to do anything until that happens, but if no one takes the insurance what am I suppose to do. I pay my premiums monthly. I want my deep freezer replaced or fixed.

  Business Response

  Date: 10/23/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by independent sellers. In this instance, the customer purchased an HSC on June 13, 2022. Our records indicate that on October 12, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and as of October 20,2023, an Armis representative has spoken with the customer directly to discuss a mutually agreeable resolution of the dispute.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Initial claims were filed on 9/8/23 (for leaking faucet and inoperable garbage disposal) and on 10/3/23 (for crack in heat exchanger in furnace).As of 10/6/23, all necessary information for the leaking faucet and garbage disposal was confirmed received by ARMIS, LLC, but no decision has been made about the claim even though a decision takes ***** business hours, per ARMIS LLC. As of 10/13/23, I had provided and ARMIS confirmed receipt of additional documents for the furnace repair claim, and on 10//16/23, ARMIS again confirmed receipt of the additional information requested, which was sent 3 times (on 10/11; 10/13; and 10/14/23. I have not received a decision as of 10/17/23, and on 10/13 and on 10/16, I was told "...there has been no activity on this claim". Today, I was told by ***** that the claim was denied on 10/13/23 since the furnace is still under warranty. Only the replacement part is covered under the 20 year warranty, the service and labor costs are not. I called ARMIS *** was told that these costs are reimbursable if the claim is approved. Please note that I am without a working furnace, and the weather is now cooler. I and my brother have made repeated calls to ARMIS to request a status update/approval for both claims (leaking faucet and garbage disposal fix AND furnace repair), which is required prior to the start of any repairs. Since we have been making monthly premiums ($69.00/ month since October 18, 2021) for the ARMIS, LLC Home Warranty, I expect to receive approvals for home repairs that have been confirmed by the company as being covered under the home warranty policy in our possession. Please provide some assistance as soon as possible. We have not heard a decision about the leaking facet and inoperable garbage disposal, and we are only requesting approval of the labor costs and additional service fee (above the required customer payment amount of $65.00). Thank you!

  Customer Answer

  Date: 10/22/2023

  Last week, I spoke with a customer representative that provide very insightful comments as well as an explanation--Armis Home policy is that if a furnace part is covered under the manufacturer's warranty, then if only asking for coverage of labor an d service fees, they, also are not covered. Earlier on, I was told that the labor and service fees would be covered if the claim was approved. 
  

  Update Re: Our other claim for a leaking faucet and inoperable garbage disposal: we received approval for the garbage disposal repair only and was told the leaking faucet is on another claim--Both claims were submitted in September 2023. Until last week, no one at ARMIS had informed us that there could not be two related issues on one claim. Although Armis recently changed to a new system, the claim was submitted under the old/prior system but is not being honored as one claim.
  ARMIS Home has stated that they called me back, HOWEVER, this is NOT true; a manager from Armis home has NOT called me back as requested on three different occasions. Even though they state so in an email--I am willing to provide my call and voicemail log if necessary. Armis Home is a very dishonest company and makes excuses to fit their needs even though not noted in the contract warranty. 

  Business Response

  Date: 10/23/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by independent sellers. In this instance, the customer purchased an HSC on October 18, ******** records indicate that on September 8, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. Armis understands the customers frustrations, and as of October 20, 2023, an Armis representative has left a detailed voicemail for the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 10/26/2023

  Hello, 
  Armis did not call and leave a voicemail on October 20, 2023. Armis has on several occasions stated they called and/or left voicemail but did not do so. I am willing to share my call log to prove this fact, if necessary. Today, 10/26, a voicemail message was left about the claim for garbage disposal repair--See attached photos of voicemail. We were told at time of claim submission that Armis would pay the vendor directly, but now they are no longer committing to do so. We want Armis to pay the plumber directly, minus the required homeowner service fee, which we do expect to pay. Please advise soon as this claim has been outstanding for a long time. 
  

  Customer Answer

  Date: 10/26/2023

  On 10/20/23 when I called Armis about the status of our plumbing claim, I learned from ******** that the original plumbing claim for both repair of the garbage disposal and repair of the leaking faucet in the kitchen could not be on the same claim--The person that took the initial claim never stated this to us. Per ******** on 10/20/23, Armis has switched to a new system internally and they separated the one claim into 2 (1 for the garbage disposal and 1 for repair of the leaking faucet). We are still waiting to hear about approval of the leaking faucet that we hoped would be repaired by the same plumbing vendor since he did the diagnostic for both plumbing claims in the kitchen (garbage disposal and leaking faucet). Please advise. Thank you. 

  Business Response

  Date: 11/07/2023

  Armis, LLC ("Armis")incorporates its previous response(s) submitted to the BBB regarding this dispute.

  As of November 3, 2023, Armis and the customer have reached a mutually agreeable resolution of this dispute. The customers chosen service provider received payment for the repair of the garbage disposal and kitchen faucet. Therefore, Armis considers the complaint fully resolved at this time.

  Customer Answer

  Date: 11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And *************************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They reached out to me after I bought ********* and told me they could give a home warranty for the appliances in my home. I pay them over $100 a month and I attempted to file a claim for my dishwasher 4 weeks ago. I have paid them more money than the value of my dishwasher but every time I talk about repairs they tell me to get a new estimate. I have gotten two already and they told me today they want a third estimate because the estimates already provided to them do not have the specific details of what is wrong to their satisfaction. Both contractors told me the dishwasher could not fixed because the part was no longer made. It has been discontinued but the Armis Home warranty says this diagnosis is not enough information and wanted a third estimate. I asked them if they wanted to provide a service person to come out and inspect themselves since they did not accept the findings of the first two service companies I hired and paid for. They said they do not send people out for evaluation and just asked me to provide a third estimate. So, I told them I would contact you because this does not make sense. If two different servicers said the part is discontinued, what would the third person say? Please help me get my money back. I have given them over $1000 which is less than the cost of the dishwasher they should replace with the warranty.

  Business Response

  Date: 08/30/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis,LLC ("Armis") administers repair claims brought under home service contracts (***) sold by independent sellers.
  
  After review of our records, Armis was unable to identify a claim or documented call related to this customer complainant and/or the customers *** based upon the contact information provided with the complaint. Armis asks that the customer please provide ********************** with sufficient information regarding the disputed claim or *** (such as the *** contract number and claim number) so that Armis can properly review and respond to the customers complaints.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have plumbing issue that should be approved based on my contract. The pipe is call the ideal pipe it is in the ceiling of my living room behind the wall and the pipe cracked and started leaking water. until the pipe got bad I was unable to even know there was a leak. I was told by the warranty company the pipe wouldn't be covered because it developed rust. The pipe is not visible therefore, rust occurred since I was not able.

  Business Response

  Date: 09/01/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by independent sellers. Our records indicate that on August 18, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be contacting the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20533095
  
  I am rejecting this response because: my claim should have never been denied. I do not believe they are running their business in good faith. They allowed me to purchase a complete warranty as they referred to it.  Knowing the age of my home and type of pipes I had and then died my claim because a pipe that had rust. After further review of my contract I think they are scamming home owners and denying plumbing claims due to rust with the intent to not pay claims. All metal pipes that have water in them will rust is there is a crack.  

   

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/11/2023

  Armis, LLC ("Armis") incorporates its previous response(s) submitted to the BBB regarding this dispute.  

  An Armis representative will be contacting the customer directly to discuss the issue(s) raised in the customers rejection of Armis response in order to reach a mutually agreeable resolution of the dispute. 

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20533095
  
  I am rejecting this response because: this company is not doing business and good faith and they are robbing homeowners on claims that are submitted. I would like to understand how do I start a class action lawsuit against Armis. I am also very frustrated that they only provide verbal denial of claims. It is a good business practice to provide denial for claims in writing. When I requested that. I was advised that is not something they should do. 

  I want my $3400. Claim covered as I had a legitimate pipe crack in my ceiling. I am also frustrated by the fact that I supplied them with additional information as requested and instead of following up with the plumber who made the repair, the followed up with one who gave me a quote. This company is should not be in business. They even created my claim under the wrong property address. I want my claim covered. 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/26/2023

  Armis, LLC ("Armis") incorporates its previous response(s) submitted to the BBB regarding this dispute. An Armis representative will be contacting the customer directly to discuss the issue(s) raised in the customers rejection of Armisresponse in order to reach a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 10/10/2023

  Thank you.  This issue was resolved 

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a monthly policy (HWF4268384) for appliance replacement/repair through ARMIS with Home Safe as the provider. I placed a claim (H518468) for my tankless water heater in September of 2022. My claimed was denied. Almost a year later I contacted ARMIS on 8/22/23 concerning my air conditioner needing repair/replacement. My second claim was denied as well by ARMIS 8/24/23 related to rust. I have paid for this service monthly and was blamed for my claimed being denied. My local electric company has been out to service the unit and no concerns were noted. I feel like this company is scamming consumers by offering a service than denying claims when it is convenient for them. I have filed two claims for repair/replacement and both have subsequently been denied for various reasons however the company continues to take monthly payments from me.

  Business Response

  Date: 09/01/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by independent sellers.
  Our records indicate that on August 23, 2023, the repair claims at issue were opened by the customer.
  The claims at issue were adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be contacting the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 09/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT A HOME WARRANTEE FROM HOMESAFE-ARMISHOMES, MY WASHER AND MY RE****ERATOR BOTH STOP WORKING NO SERVICE COMPANY WOULD COME OUT DO SERVICE ON THERE WARANTEE,I HIRED A SERVICE COMPANY AND PAID THEM TO CHECK WASHER, WOULD HAVE COST ME OVER $400.00 FOR THEM TO REPAIR, I FILED A CLAIM ON MY **** THEY PUT IT ON SAME CLAIM #H543734, I HAD A SERVICE COMPANY TO COME TRY FIX IT, HE WORKED ON IT 2 DAYS,HE SENT IN HIS INVOICE STATING IT WAS UNREPAIRABLE, COMPRESSOR AND SOMETHING ELSE WAS BAD,THEN THEY TOLD HIM AND ME THEY NEED PICTURES OF COMP,AND CONDENSOR WHICH HE SENT THEM WITH ANOTHER STATEMENT IT CANT BE FIXED SO THEN THEY CALLED HIM AND WANTED PICTURE OF SOMETHING ELSE, WHICH HE TOLD THEM HE TOLD THEM IT CANT BE FIXED, AND HE WASNT COMING BACK AGAIN SO ARMIS TOLD ME SERVICE GUY WAS NOT COOPPERATING, SO I HAD TO PAY HIM $225.00 FOR HIS TIME WE HAVE 3 ADULTS A 17YO A 10YO AND A 1YO BABY YHAT LIVE HERE7-8 DAYS WITHOUT A ****. ARMIS JUST GAVE ME THE RUN AROUND, SAID A SUPERVISOR WOULD CALL ME THEY NEVER DID, SO TODAY I HAD TO BUY A RE**** FROM ****** RENT TO OWN,24 PAYMENTS AT !***** A MONTH, $1700.00 CASH PRICE, I ALSO HAVE PAID *** SHIED $79 A MONTH FOR BOUT A YEAR AND HALF,HAD A *** PROBLEM THAT *** SHIELD AND *********** WHO WORK TOGETHER AND TOLD THEM THE REPAIR ON MY *** WAS AND WOULD IT BE COVERED,THEY BOTH TOLD ME YES,TAKE THE *** TO ****, WHEN THE **** CALLED THEM THEY TOLD **** THEY CONSIDERED THAT MANTANIANCE AND REFUSED TO PAY I HAD TO PAY OVER $700.00 FOR THE REPAIR WHICH **** SAID THAT WOULD NO0T BE A MANTIANCE PROBLEM, I HAVE PAID ***SHIELD AROUND $1200, AND ARMIS BOUT $200, I WOULD LIKE MONEY I PAID ***SHIELD REFUNDED IMMEDIATELY, I WANT ARMIS TO PAY ME $1700.00 FOR THE **** I HAD TO BUY, ********* AND ARMIS TOLD ME THEY WOULD REPLACE ARE REPAIR MY HOME APPLAINCES, WHICH THEY ARE NOT GOOD PEOPLE SAME WITH *** SHIELD BOTH COMPANYS LIED AND GAVE ME THE RUN AROUND WHILE TAKING MY MONEY,THESE COMPANYS HAVE BAD COMPLAINTS WITH BBB,LAWSUITS ETC PLEASE HELP

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20496317
  
  

  THESES ARE THE PICTURES ARMIS ASK FOR ,ALSO ANOTHER STATEMENT FROM SERVICE COMPANY STATING THR FRIG WAS NOT REPAIRABLE AND THERE WERE NO LEAKS,SERVICE PEOPLE WOULDNT COME BACK BECAUSE HE DID WHAT THEY ASK FOR TWICE THEN THEY WANTED HIM TO COME BACK AGAIN,ALL THEY DID WAS USE DELAY TACTICS UNTIL I HAD TO GO BUY A NEW FRIG $1700, I HAD TO FINANCE 24 PAYMENTS AT $133 A MONTH, ARMIS WARANTEE STATES THE WOULD REPAIR ARE REPLACE APPLAINCE IF THEY GO BAD, ARMIS HAS A LOT OF COMPLAINTS THEN THEY TRY TO SETTLE FOR ALMOST NOTHING,THE SERVIVE COMPANY SENT THEM 2 TIMES MY FRIG WAS UNREPAIRABLE, THATS WHAT THEY SAID I HAD TO DO,,I WOULD LIKE TO PAYOFF THE NEW FRIG, MAke them honor the contract

  
  
   

  Customer Answer

  Date: 08/24/2023

  did you get the pictures and the service companys statement once again my frig is not repairable, ive already paid over $300 for swervive people to come try repair frig, armis has many complaints saying the same thing i am telling you,carshield also did the same thing to me on a repair to my car, ive paid about a YEAR AND HALF $79.95 TO CARSHIELD AND THERE COMPANY AMERISHIELD,BOTH COMPANYS TOLD ME THE REPAIRS I NEEDED WERE COVERED, SAID TO TAKE MY CAR TO REPAIR SHOP,. SO I DID SHOP CALLED CAR SHIELD AND TOLD THEM THEY WERE REPAIRING MY CAR, AND CAR SHIELD TOLD THEM THEY CONSIDERED THAT A MANINANCE PROBLEM AND REFUSED TO PAY, IT COST ME OVER $700,FOR THOSE REPAIRS I MADE CARSHIELD PART OF MY BBB COMPLAINT WITH YOU ALSO, I HAVE PAID CARSHIELD AND ARMIS OVER $1600.00 DOLLARS IN PAYMENTS AND SO FAR I HAVE HAD TO PAY OVER $4000.00 ON REPAIRSMSERVIVE CALLS PARTS,AND  INCLUDES $1700, ON NEW FRIG, WHICH I HAVE TO PAY $133 A MONTH FOR 24 MONTHS, SO NO I WANT YOU TO COLLECT $4000.00 FROM CARSHIELD AND ARMIS, AND GIVE IT TO ME, I WILL NOT TAKE A $162,FROM ARMIS,IF THE BBB WILL NOT HELP ME I WILL FILE SUITS AGAINST ALL COMPANYS INVOLVED WITH NOT DOING WHAT THEY SAID THEY WOULD DO TO GET ME TO SIGN UP, CHECK YOUR COMPLAINTS ON THESE COMPANIES, AND SEE THEY HAVE DONE THE EXACT SAME THONG TO OTHER PEOPLE, WHEN YOU BUY THIS TYPE WARANTEES, THEY MUST KEEP THERE WORD AND NOT TRY TO USE BAIT AND SWITCH  TATICS, TO IN MY CASE TO DEFRAUD ME. WITH THESE WARRANTEES I SHOULD NOT HAVE TO PAY FOR REPAIRS AND REPLACE3MENTS MYSELF OVER $4000 DOLLARS,PLEASE HELP ME

  Business Response

  Date: 08/24/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis")administers repair claims brought under home service contracts (HSC) sold by independent sellers. Our records indicate that on August 7, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team.
  
  The claim at issue is being processed by Armis claims team in accordance with Armis standard claim procedures and pursuant to the contractual requirements of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be contacting the customer directly to discuss a mutually agreeable resolution of the dispute.

  Business Response

  Date: 08/29/2023

  Armis, LLC ("Armis") incorporates its previous response(s) submitted to the BBB regarding this dispute.  

  An Armis representative will be contacting the customer directly to discuss the issue(s) raised in the customers rejection of Armis response in order to reach a mutually agreeable resolution of the dispute. 

  Customer Answer

  Date: 09/14/2023

  THIS COMPLAINT HAS BEEN SATIFACTORY RESOLVED

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/2023 This is a written demand for arbitration concerning the denial of my claim # H543814 HVAC. Requesting written denial of this claim final decision. Need your response as soon as possible. Request made this day 8/11/2023.This would need to be filed thru the BBB. Per the contract terms: The obligations of US under the Contract are backed by the full faith and credit of Armis, LLC. DISPUTES: Any legal dispute between YOU and US relating to this CONTRACT may be resolved by arbitration. To begin arbitration, either YOU or WE must make a written demand for arbitration within sixty (60) days of OUR final decision. The arbitration will take place before a single arbitrator. It will be administered in keeping with the Conditionally Binding Arbitration Rules ("Rules") of the Better Business Bureau ("BBB") in effect when the Claim is filed. You may get a copy of the BBB's Rules by contacting the BBB at ***************************************************************************, by phoning ************, or by visiting www.bbb.org. You agree that any arbitration proceeding or litigation will only consider YOUR Claims. Claims by, or on behalf of, other individuals will not be arbitrated or litigated in any proceeding that is considering YOUR Claims. In the event of litigation involving this CONTRACT, venue shall be in the courts of Jefferson County, ********. Please refer to the Individual State Variance Requirement at the end of YOUR CONTRACT for any added requirements in YOUR state. YOU and WE specifically agree to waive and forever give up the right to have any disputes resolved by a trial by jury.***** E Trainer ****-*********** ******************************* ***********

  Business Response

  Date: 08/21/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis") administers repair claims brought under home service contracts (HSC) sold by independent sellers. Our records indicate that on August 8, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by ********************** claims team. The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be contacting the customer directly to discuss a mutually agreeable resolution of the dispute.

  Customer Answer

  Date: 09/11/2023

  I have and still requesting arbitration, this is not acceptable.

  Business Response

  Date: 09/13/2023

  To Whom It May Concern,

  Armis was presented with an offer to resolve this matter through arbitration, but there is currently no way for us to submit our response to this offer. Can something be done so that we can submit our response?

  Regards,

  Armis

  Business Response

  Date: 09/14/2023

  Better Business Bureau:

  Armis, LLC accepts the offer to arbitrate presented by the Better Business Bureau regarding complaint ID #********.

  Sincerely,

  Armis, LLC

  Customer Answer

  Date: 09/15/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  ******************

  Customer Answer

  Date: 09/15/2023

  There are two section I would like to make note of 1. Overview # 3 under exclusion b. Rust  corrosion, or sediment, unless specifically covered (e.g. properly maintained water heaters). This does not mention any thing about air condition. I can provide copies of the scheduled maintenance preformed on the unit. Also under air condition including ductwork: A. Necessary or required upgrade" is a replacement that improves the manufacturer's energy-efficiency specifications or system performance due to circumstances beyond YOUR OR OUR control (such as inability  to obtain parts/equipment or government mandated system modification. This unit fall under R12 which is no longer manufactured according to government regulation and is obsolete.

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My waiting period was ************** of July and my refrigerator started making noise that day so I filed a complaint. They are saying it is a pre-existing condition and will not cover it.

  Customer Answer

  Date: 08/12/2023

  07/10/2023 pay $59.99 a month

  Business Response

  Date: 08/18/2023

  Thank you for bringing this customers concerns to our attention and for the opportunity to respond.
  
  Armis, LLC ("Armis")administers repair claims brought under home service contracts (HSC) sold by independent sellers.
  
  Our records indicate that on July 31, 2023, the repair claim at issue was opened by the customer. The disputed claim at issue and the related customer complaints were reviewed by **************************** team.
  
  The claim at issue was adjudicated correctly based upon all available information and documentation provided and pursuant to the terms and exclusions of the customers HSC. With that being said, Armis understands the customers frustrations, and an Armis representative will be contacting the customer directly to discuss a mutually agreeable resolution of the dispute.