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Warranty Plans

HomeSafe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Reviews

Customer Review Ratings

1.6

Average of 101 Customer Reviews

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Review Details

  • FREDDIE S

    Date: 07/03/2025

    Had a great experience. Immediate assistance with repairs, and payment.

  • Dale B

    Date: 06/22/2025

    I have had this HomeSafe warranty for a few years now. First time that I made a claim was about 6 months ago for a leaking pipe and tub faucet leak as well as a claim on my hot water tank. The plumber was a good guy and I paid $75 service charge for the leaks and then another $75 for the hot water tank. Leaks were fixed, but Armis said the tank was too old and denied the claim. Why not ask the customer how old the tank is before you send someone out and not cover it.The second claim was made April 28th for my central air unit not cooling and the blower not working. This took until June 12th to find out that they won't cover the A/C after they had me pay $350 to find the leak and tell me it's corrosion and not covered. I have a copy of the video sent to Armis and the only corrosion seen in the video is on the metal at the bottom of the A Coil not on the copper pipe where the pinhole is leaking from. I have gone round and round with the adjusters that kept denying the claim. I have people that I know in the **** profession that told me the plates at the bottom of the coil will look corroded within a few years of installation. The problem is the corrosion isn't where the leak is. I have canceled my warranty and would not recommend them to anyone. The only reason that I went with Homesafe is I was contacted by ********* that I have an auto warranty with and has been great. When Homesafe gets rid of Armis it might be better, but for now it's terrible.

  • frank w

    Date: 06/19/2025

    frank w

    Date: 06/19/2025

    They were terrible. My parents tried to get their refrigerator fixed and they couldn't find anyone to come fix. it They told us to find someone on our own and we couldn't get anyone out to the house. They told us tough luck. We had to go buy a new refrigerator. They would not reimburse any money or help in any way.

    HomeSafe

    Date: 06/23/2025

    Based on the information provided we are unable to locate an account.

    Please email ****************************************** with additional information so we can further assist you.

     

    Client Relations

  • D. V.

    Date: 06/17/2025

    D. V.

    Date: 06/17/2025

    DO NOT REPEAT DO NOT!! WASTE YOUR MONEY!! THEY Are SCAMMERS!! Paid ***** a month for well ovef a yr... called about ab MAIN DRAIN CLOG!! 5 weeks ago!! They sent some garbage plumber who took 150 and left in 15 mins..repeat they sent me this plumber.. when i asked why he was leaving... he said he needed to get approval from ARMIS!! ***** is the company for home safe.. When calling to check my claim got the run around!! TRIED TELLING ME... IT TAKES 24 TO 48 HRS TO RECIEVE PICTURES FROM AN EMAIL!?!?! WHAT? Called everyday 6 to 10 times a day!! Couldnt get a supervisor!?!? They told me there is one! Then aftef 3 weeks told me my claim was denied because of corrosion on my pipes!?!? Ummm my pipe is Pvc!?! When told fhem that. And said im going to report them... i then get a call telling me claim was approved... they said they contacted plumber already... when plumber didnt return my calls or text... I called them back and said im going to get another plumber and tell them what i was approved for... was then told no.. Then I would have to start process all over again!! So for over 4 weeks couldnt flush toilet, do Laundry or dishes.. I AM SOOOOOO DISGUSTED.. I contacted the **************** these peoole need to be stopped!! With ripping people off who work hard for there money! And get warrenties for help in these situation!! They are garbage people

    HomeSafe

    Date: 06/18/2025

    Thank you for bringing this to our attention.

    Please, see your email for a message from our Client Relations team.

     

    Client Relations

    D. V.

    Date: 06/23/2025

    Issue was resolved

    D. V.

    Date: 06/25/2025

    issued was resolved from homesafe

  • Catherine T

    Date: 05/23/2025

    Catherine T

    Date: 05/23/2025

    ******************* were both helpful & understanding what I was calling about needing repaired. finding someone to come out.

    HomeSafe

    Date: 06/04/2025

    Thank you for taking the time to share your positive feedback.

    We are happy to hear that your policy meets yours and your homes needs! 

    We are glad to have you as a part of HomeSafe. 

     

    Client Relations 

  • Robert L

    Date: 05/19/2025

    Robert L

    Date: 05/19/2025

    Our mini split would not cool so we called HomeSafe/Armis to file a claim. We were told that a tech from a company 19 miles away would come out to inspect the unit The fee would be $169.00. The tech arrived 2 days late and promptly informed after a quick inspection that there was no Freon in the system, he warned us that HomeSafe would require a further expensive inspection and would probably would not cover the repair/replacement. He would inform HS of his findings. We received no reply and had to contact HS to find out what is happening. We were that we required a leak test and that the cost of it - $485.00 would not be covered When we complained about the excessive cost, they were not able to provide another company. ** asked us to find a local AC contractor to do the test however, no contractor was interested in working with **. Now four weeks without a solution I have to pay over ****** to find out what the problem is. We cancelled our contract. Buyer Beware - all these reviews ring the same bell!!

    HomeSafe

    Date: 05/20/2025

    HomeSafe requested that the Administrator of your ************ Contract examine your claim based on the review you have provided. The Administrator will be reaching out to you directly to resolve this in a timely manner.

     

    Client Relations

  • Crystal R

    Date: 05/16/2025

    Crystal R

    Date: 05/16/2025

    I made the biggest mistake of my life purchasing a home warranty and wasted my hard-earned money in the process. One of the representatives I had spoken with said that I'd save a lot of money on home repairs if I got the warranty on my home. He also said that I had to pay X amount of dollars per month. Puh-lease. All that warranty ever did was get wasted on nothing. Wasn't even worth anything.

    HomeSafe

    Date: 05/20/2025

    Based on the information you have provided we are unable to locate a account. Please email your phone number or contract number to ******************************************************************** so may locate an account to assist your concerns.

     

    Client Relations

  • Stephen

    Date: 05/02/2025

    Stephen

    Date: 05/02/2025

    Wouldn't let me leave less than 1 star. Its a bait and switch company avoid at all cost.

    HomeSafe

    Date: 05/16/2025

    Based on the name and email address provided in your review, we are unable to locate your
    contract. Please email ****************************************** with your contract number so that we can properly
    address your concerns.

     

    Client Relations.

    Stephen

    Date: 05/17/2025

    HWF5307396

  • Joseph G

    Date: 05/02/2025

    Joseph G

    Date: 05/02/2025

    Just was contacted from the claim's department, for a Plumbing Claim we filed with them in march, the contract said that the cover the plumbing witch they denied for the reason that the main drain rusted and they don't cover rust is a preventive maintenance which in not covered, I asked how to prevent rust on cast iron main pipe, he told me to use steel wool and dry it !!!! I have been building custom home's for over 30 year's, The first time i have ever heard that this is not a cast iron pan. If anyone can tell me what the preventive maintenance is on cast iron pipe! Other then regular inspections, addressing scale buildup, and avoiding exposure to damaging substances.

    HomeSafe

    Date: 05/16/2025

    HomeSafe requested that the Administrator of your ************ Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to the specific terms and exclusions of the ************ Contract.

    Client Relations.

  • Ebony S

    Date: 04/22/2025

    Ebony S

    Date: 04/22/2025

    I purchased my home 2yrs ago. The home is over 20yrs old. We had a rain storm m and I thought i lost partial power because of the storm. Called the electricity provider they reported it wasn't the storm it was the breaker box. Filed a claim with homesafe. An electrician came. Reported to homesafe the breaker box was bad and that I noticed the issues the day of the rain storm so I assumed it was that but it was just the breaker box. The warranty company reported since the box is over 20yrs old and possible rain storm they don't cover preexisting items so they wouldn't cover the cost to replace the breaker box. Any home you buy that's 20yrs old may have preexisting issues so for them to not cover the cost knowing it had nothing to do with the storm that the breaker box just went bad over time is crazy. What do i need warranty for if I still end up coming out of pocket to replace items in the home. I wouldn't recommend anyone to this company or any warranty company for that matter as when it comes to expensive items to be replaced they will find a way to not cover the cost. Oh! But if your microwave goes out they will pay the 80$ for that. Lol. Warranty companies are ************ collect a monthly payment faithfully but never cover you when you need them too the most.

    HomeSafe

    Date: 04/23/2025

    HomeSafe requested that the administrator of your ************ contract examine your claim
    based on the review you have provided. The results of this investigation indicate that the claim
    was adjudicated correct according to the specific terms and exclusions of the ************
    Contract.

    Client Relations

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