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Business Profile

Warranty Plans

HomeSafe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Reviews

Customer Review Ratings

1.6

Average of 101 Customer Reviews

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Review Details

  • Eddie L

    Date: 04/08/2025

    Eddie L

    Date: 04/08/2025

    I receive mail from these clowns every month, sometimes weekly. I've called and asked to be removed from their mailing list, but that hasn't happened.I've opted out of every online program, but it continues anyway.I toss the mail in the trash, which is what I wish I could do with this company.

    HomeSafe

    Date: 04/09/2025

    Based on the information you have provided we are unable to locate a account.

    Please, email the customer ID numbers on the mailers to ****************************************** so we may ensure you have been removed.

     

    Client Relations

  • Chelsea M

    Date: 04/04/2025

    Chelsea M

    Date: 04/04/2025

    I sent *** all required documents and completed the pre move survey. Here I am WEEKS later with no pack, move or delivery date. When I contact them I keep getting told theres no service providers available for your area. Its DC! How? Speaking with my move coordinator was useless. She did absolutely nothing to help other than to say be patient. Im supposed to clear housing. How much more patient can I be? *** is a joke that doesnt provide quality service to anyone.

    HomeSafe

    Date: 04/07/2025

    Based on the information provided we are unable to locate an account.

    Please, send additional contact information to ********************************************************************.

  • J. H.

    Date: 04/02/2025

    J. H.

    Date: 04/02/2025

    Be very wary of the exclusion called RUST. I have had some success in getting home safe to pay Claims but too many times the RUST has denied a claim. What do you expect with the cast-iron plumbing system once you add water to it? What do you expect in a washing machine when you add water to ? I had a burst pipe in my house and the pipe was behind the wall and the excuse for denying the claim was RUST the pipe burst $1500 later repair was denied. So home safe, penalizes people that own an older home and have cast-iron drain pipes. Ive had the policy for three years now at $79 a month if I add that all up I would have the money to pay this claim. Be very wary when you purchase and read the exclusions carefully.

    HomeSafe

    Date: 05/16/2025

    HomeSafe requested that the Administrator of your ************
    Contract examine your claim based on the review you have provided. The results
    of this investigation indicate that the claim was adjudicated correctly according to
    the specific terms and exclusions of the ************ Contract.

    Client Relations

    J. H.

    Date: 05/18/2025

    I never disputed how many educated the claim what I tell the average consumer is be careful of the exclusions. On this policy, the word, RUST is very broad and creates the ***** in many instances. I am just advising the consumer to read carefully and consider before purchasing this policy.

  • Cheryl R

    Date: 03/25/2025

    Cheryl R

    Date: 03/25/2025

    I'm very pleased how my claim was resolved. After speaking with the claim's agent who reassured me of my warranty contract concerning the repairs needed for my oven. I was pleased with how the claim's agent quickly handled my claim. After speaking with the agent I received a phone call informing me of payment for the repairs needed. Thank you for honoring my contract with safe home.

    HomeSafe

    Date: 03/31/2025

    Thank you for taking the time to share your feedback! 

    We are happy to hear you are pleased with your policy.

    We are glad to have you as a part of HomeSafe! 

     

    Client Relations 

  • A. P.

    Date: 03/17/2025

    A. P.

    Date: 03/17/2025

    I just got told by a home safe alliance supervisor that you need to stop talking and stop asking questions or Im going to make sure we deliver on the latest date we can. Apparently me asking if its a third party warrants threats against my belongings.

    HomeSafe

    Date: 03/18/2025

    Please send us your contract number to ****************************************** so we may look into this matter. 

     

    Client Relations.

     

    A. P.

    Date: 03/22/2025

    There IS no contract number. THIS IS A MILITARY MOVE. I will be emailing my order number to you. And I will update this comment if IF you even do anything about it.

  • Marc S

    Date: 02/25/2025

    Marc S

    Date: 02/25/2025

    Horrible. The advertisements and Sales team completely led me to believe my home articles were covered for full replacement value only to learn the actual contract has a limit on what is paid out. If the sales team told me up front I had limited coverage, I would have shopped elsewhere. Sure its deep in the 20 page contract, but all advertising and sales data state FULL COVERAGE!! Its just wrong, stay away from them.

    HomeSafe

    Date: 02/26/2025

    HomeSafe requested that the Administrator of your ************ Contract examine your claim based on the review you have provided.  The results of this investigation indicate that the failed parts are not covered by your ************ Contract.

    Client Relations

  • Joyce G

    Date: 02/20/2025

    Joyce G

    Date: 02/20/2025

    Do not pay claims. I contacted Homesafe to get authorization for a service request on 12-23-24 but no one was available to give me authorization. The temperature was below freezing. I had no heat and no hot water. I hired a contractor to repair my gas line leaks. My claim was denied because the adjuster stated I was not given authorization. They breached the contract because they were not available to give authorization. The contract states they are available 24/7. I was with this company four years. I filed four claims. All but one claim was denied. I cancelled my contract. ************ require you to find a contractor that will accept payment directly from them ************ doesn't hire their own ontractors which makes it harder to get repairs fix in a timely manner.

    HomeSafe

    Date: 02/24/2025

    Due to your previous complaint see our response sent through a different platform. 

    Client Relations

  • Mary S

    Date: 02/19/2025

    Mary S

    Date: 02/19/2025

    The young lady was very nice and well spoken! She answered all my questions

    HomeSafe

    Date: 02/20/2025

    We appreciate you taking the time to tell us about your positive experience!
    We are glad to have you as a part of HomeSafe! 

     

    Client Relations. 

  • Wendy T

    Date: 02/17/2025

    Wendy T

    Date: 02/17/2025

    We have had a policy with this company for 3-4 yrs at $79 a month. We have just submitted our third claim and just like the last 2 there are not any technicians in our area. For the third time we have been told to find someone ourselves. We do not have the funds to have this fixed ourselves that is why we have this policy. Then you risk the chance if not getting reimbursed.We are going on 3 weeks with no washer and no contact from HomeSafe regarding the repair. We should have never been sold a policy when there were no repair services in our area that work with this company. So far there are zero plumbers, zero electricians and now zero appliance repair in our area that take this coverage. We are in *********,***I feel my elderly parents have been taken advantage of.

    HomeSafe

    Date: 02/20/2025

    Based on the name and email address provided in your review, we are unable to locate your contract. Please email ****************************************** with your contract number so that we can properly address your concerns.

     

    Client Relations 


    Wendy T

    Date: 02/23/2025

    We have emailed your company twice already with the info you're requesting, it is the only way to send an email. we have contacted you 4 times total in the last month. But I'll play along and send a third email. Just another way to drag this out more. The next thing will be to blame ARMIS, when any and ALL phone calls and emails go to HomeSafe and your representatives are whom we've spoken with. They have not returned ANY phone calls we have had to contact them.

    Wendy T

    Date: 02/23/2025

    We have submitted this information 4 times to your company twice by phone and twice by email. The only way to send an email to you is with that information attached, but I'll play along and send a third email. . This is just a way to drag this out longer. The next step will be to blame ARMIS, when ALL the phone numbers and the emails go to HomeSafe. Your representatives have not returned any phone calls as promised, we have had to contact them.Third email sent 2/23/2025 11:40 am

  • Ida S

    Date: 02/07/2025

    Ida S

    Date: 02/07/2025

    The customer service staff is easy to talk to and are very accommodating. They were helpful and got all issues resolved.

    HomeSafe

    Date: 02/24/2025

    We appreciate you taking the time to tell us about your positive experience!
    We are glad to have you as a part of HomeSafe! 

    Client Relations. 

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