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Business Profile

Credit Union

Canvas Credit Union

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canvas Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canvas Credit Union has 27 locations, listed below.

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    Customer Complaints Summary

    • 87 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a car 5years ago and the dealership used Canvas. This August I was in an accident and my car was considered a total loss. I immediately told Canvas. Then after my car was considered a total loss I informed them I began working on Gap Coverage and asked if they could work with me as I dont know too many people who continue to pay on a car they no longer have. I did all of the Gap myself I had to request the police report and get paper work from the dealership and paper work from Canvas. These things take time. Canvas continued to charge me for a car that I told them was a total loss. They never requested paper work or tried to work with me at all. I called numerous times and was told Gap Coverage doesnt take this long. Finally I had everything the only thing I was missing was my loan history from THEM. I asked and they sent me the wrong thing so the hold up was Canvas. Gap covered everything except for the late fees that Canvas continually charged me. Now Im gaining interest everyday because I dont have ***** dollars to give them. The only way they said theyd work with me and stop charging weekly interest is if I signed up for a new loan to pay off the *****. Theyve been IMPOSSIBLE TO WORK WITH. I told them I work ***** on weekdays and then they ******* me with calls (during work hours) then leave me on hold forever when I finally have a chance to call back to a point where I cant wait and have to hang up and go back to work. They will call and then hang up and then send an email saying they called. I ended up signing up for the loan like they said and Im still being charged interest because they havent accepted the loan. I want them to explain the charges. Explain why they wouldnt work with me when I told them I was getting gap and it takes time. I want them to explain why they didnt accept the loan application THEY MADE ME SIGN UP FOR. Explain why theyre still charging me, when I did what they said (even though I cant afford another loan).

      Business Response

      Date: 12/26/2024

      Canvas Credit Union has made contact with Ms. ****** and have advised her of the terms and conditions of her loan. Canvas has offered Ms. ****** an option to address her concerns. At this time, we are waiting for Ms. ****** to respond.

    • Initial Complaint

      Date:12/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Vehicle on 1/13/23 from AutoNation 2013 ***** Equinox 1LK LT **** ***************** (******ml. On 1/23/24 the engine blew I took it back 2 Auto Nation who had the Vehicle until 5/31/23. I made my 1st two payments of $259.53 2/27/23 and 3/27/23. Fell behind due to loss of my job that required a vehicle. 5/2023 I started a new job I had been in touch with Canvas on several occasions. 6/2/23 I spoke with ********* Sup for Canvas made arrangements to pay in full on 6/9/23 bring my acct current, on 6/3/23 they repo it. The recovery cost started at $1053.77 ended at $1827.77 as charges continued to be added hook up fee towing fee late fees. I couldn't come up with that in time on 6/5/23 a letter that the vehicle sold with no $ amount private sale. On 11/14/23 another letter with the owing amount of $12724.84 and sold at auction for $3122.00 balance owed is $10234.06. On 8/4/23 they sold the vehicle at the Auction for $7195.00 and on 11/14/23 they sold it again as a salvage title for $3122.00 after it was wrecked still canvas being the lien holder. There is a diff of $3199.32 in my purchase price paper work. They have already collected $14034.32 for the vehicle and want another $9000 from me $23034.32 will be there total recovery in the end. They lied about the 1st sale date of 8/4/23 $7195 saying the 1st sale date was 11/10/23 $3122. How much did it sale at a private sale on 6/15/24 they never disclosed.

      Business Response

      Date: 12/19/2024

      Canvas Credit Union has made several attempts to contact ********** to address her questions. At this time Canvas Credit Union has not been able to reach her. Canvas has sent the requested documents outlining information in relation to her account as requested by our member. We encourage Ms. ******* to reach out to us directly if she has any questions or concerns.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past year I have been using canvas bill pay to send a check to ***** for my car payment. For 12 months my check is late every month. I then have to call bill pay and ask for check number and tracking. What I want is a picture of the check that is being mailed and a picture of the envelope it is being mailed in.

      Business Response

      Date: 12/09/2024

      Canvas Credit Union has researched Ms. ****** issue and have sent the requested documents. If Ms. ***** has any questions, Canvas Credit Union encourages Ms. ***** to contact us directly.

      Customer Answer

      Date: 12/09/2024

       
      Complaint: 22608831

      I am rejecting this response because: I have been contacting the bank for a year about this issue and it has not been resolved. 

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:11/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of Identity ************* by ************************* CAR CONTRACT IS WITH CANVAS CREDIT UNION.Canvas Credit Union is NOT REPORTING all my month car payments from 2/2020 to 11/2024 & correct balance to all credit bureaus.The CO Secretary of State is recording: CANVAS CREDIT UNION.The credit bureaus are NOT reporting: CANVAS CREDIT UNION and ALL my month car payments 2/2020 to 11/2024 & correct balance. **** FACTA violations.

      Business Response

      Date: 12/03/2024

      Canvas Credit Union has investigated Ms. ******** claim of fraud. Canvas has determined no fraudulent activity has occurred on Ms. ******** account.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the **** was paid off and i would like it removed from my credit report

      Business Response

      Date: 11/21/2024

      Canvas Credit Union reviewed the credit reporting for Ms. ******** and have determined the reporting is correct. Canvas Credit Union has sent a letter to Ms. ******** explaining our credit reporting policy. Canvas encourages Ms. ******** to reach out to Canvas directly if there are any further questions.

    • Initial Complaint

      Date:11/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CANVAS CREDIT UNION. I do not have a contract with CANVAS CREDIT UNION. they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/21/2024

      Canvas Credit Union provided the documents recently requested by Mr. ****** in reference to his account via mail. ********************** encourages Mr. ****** to reach out to us if he has any further questions regarding this matter.

    • Initial Complaint

      Date:10/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unauthorized charges on my checking account that my bank refuses to dispute even though I took the steps I needed to get this resolved. Money was taking from my account that I did not authorize, and I needed it refunded. My bank refuses to help me even though I been a customer of theirs for years.

      Business Response

      Date: 11/04/2024

      Ms. ****** dispute was reviewed and processed by Canvas Credit Union. Ms. ****** issue has been addressed and Canvas Credit Union is working with Ms. ****** to prevent future issues. Ms. ****** has been advised of our process and will be contacted once a final resolution has been reached.

    • Initial Complaint

      Date:09/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Has stolen my ***** dollar secured deposit allowed fraud to happen at all levels on my account with absolutely zero recourse laughed at me twice when explaining both the unauthorized charges on my checking account and also my secured credit card absolutely refused to accept any dispute whatsoever and off puts there investigations as well as fraud alerts to another company not once did I ever receive any communication from canvas credit union regarding the security of my account and now my card has a balance far of over 25k

      Business Response

      Date: 09/17/2024

      Canvas is aware of the disputes Mr. ******* has made. We have thoroughly researched his claims and we feel the disputes Mr. ******* made are unfounded and he is responsible for the debts incurred.

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account with ********************** #******XXXX under federal law Fair credit reporting act 15 USC 1666b. Is reporting inaccurate for September 2023 and November 2023 as late payments. Under this law this billing error must be corrected and update to insure my right as a consumer 100% fair and accurate reporting. Please review and update these inaccuracies under this law and assist in correcting this problem.

      Business Response

      Date: 08/23/2024

      August 22, 2024
      Canvas Credit Union reviewed the credit reporting for ***************************, and have determined that the reporting is correct. Unfortunately payments for September and November 2023 were not received on time resulting in reporting as delinquent for these time periods. Canvas has sent a letter explaining these findings along with a copy of the payment history to ********************. Canvas encourages ******************** to reach out to Canvas directly for any questions in regards to this matter.
      Thank you.

    • Initial Complaint

      Date:08/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canvas has been charging me for almost the last year for an additional fee that was attached to my loan that was charged erroneously. Currently have been able to settle around half of the amount, but they have made it absolutely impossible to submit paperwork to prove that I was paying Insurance during the entire time and should not have received the charges. I am almost at $4000 paid into something that shouldve been paid off last November. I am looking to have the loan completed, my title sent to me and credits back for charges that should not have been charged. I have gotten a complete runaround in providing paperwork and been told to submit to 3 different areas which have had no additional results. I can provide paperwork upon request from canvas. Their customer ********************** has been horrendous and has given me the complete runaround, I get transferred 4 to 5 times on each call sometimes going back to the same area in which I was just speaking with somebody.

      Business Response

      Date: 08/23/2024

      August 22, 2024
      Canvas Credit Union has attempted to contact **************** in regards to his insurance issue. Canvas has not been able to make contact with **************** after several attempts. Canvas encourages **************** to reach out to us directly to resolve this issue.

      Customer Answer

      Date: 09/04/2024

       
      Complaint: 22134233

      I am rejecting this response because:

      Sincerely,

      ***********************

    Canvas Credit Union is NOT a BBB Accredited Business.

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