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Business Profile

Major Appliance Services

Appliance Factory & Mattress Kingdom

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Reviews

This profile includes reviews for Appliance Factory & Mattress Kingdom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance Factory & Mattress Kingdom has 27 locations, listed below.

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    Customer Review Ratings

    4.34

    Average of 174 Customer Reviews

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    Review Details

    • Candie W

      Date: 11/24/2024

      I just purchased a washer and the staff was great to work with. Extremely helpful and I got a great washer!

    • Desira M

      Date: 11/23/2024

      For starters, if you don't want to read all the details, skip to the end for a very brief review.They said they would give us a day to decide if there was anything wrong with our microwave or electric stove. We didn't open the boxes immediately because we were in the midst of a kitchen remodel and our installer didn't come. When the we and the contractor opened the microwave box, we found that the microwave was just tossed into a box with the parts and some parts were missing. We had been told that their appliances were new, but blemished in some way, which was ok with us, but this was a mess. They insisted that it was bad, but we couldn't exchange it. They corrected the problem, but only when our kitchen remodel contractor called the store for us and insisted they do something or he would let his customers know what they might expect from ************************************************* stove has had problems since we bought in February 2024. Using the oven tripped the breaker. We had the Frigidaire factory authorized repairman take a look and he said there was nothing wrong with it. We called an electrician; he replaced the circuit breaker and we still have problems with the oven. Given the treatment we had with the microwave, I wouldn't be surprised if bought the stove damaged. Besides the oven problem we cannot use the grill function. The front burner and the "bridge" work together but the back burner is spotty. No using the nice stove top grill we bought. Also, we found the same stove at ********** for about the same price.The salesman seemed ok, but the management/owner of the store does not care about anything but pushing product out of the store. They were lowdown shysters.

    • John R

      Date: 11/19/2024

      I bought a mattress and a Traeger smoker.Everything was great,from sale through to delivery.

    • Ashley H

      Date: 11/18/2024

      Just purchased a refrigerator and the staff made this process seamless! ****** was very knowledgeable and answered every all the questions.

    • Jennifer A

      Date: 11/18/2024

      ****** and ***** were very helpful in getting exactly what I need for a rental property. Will definately shop here again.

    • Daniel H

      Date: 11/18/2024

      Quick - Easy - Affordable Called ahead and they had what we wanted ready.

    • William W

      Date: 11/15/2024

      Had to make this review, I had been searching for a gas single oven for over a week with no luck on one being in stock. ******** the manager worked his magic and found us one -Super Grateful- with thanksgiving around the corner we didnt want to have to weight to order one. Heading to the warehouse now to pick it up thanks guys you really helped me out my wifes really excited!!!

    • Julie R

      Date: 11/14/2024

      I came in knowing exactly what I wanted and the price point that I needed to buy at. When ***** asked how he could help thats what I told him. A scratch and dent side-by-side with water and an icemaker at a good price point for my duplex. He showed me several options to choose from and answered all my questions on each unit. He was friendly, knowledgeable, and professional. I am a returning customer for myself as well as my rental unit. Definitely will return to this store for my appliance purchases. Exceptional customer **********************! Thank you *****!

    • Andie A

      Date: 11/14/2024

      Very helpful with the purchase of a new washer! ******** was extremely helpful at Colorado Springs.

    • Doug B

      Date: 11/14/2024

      Purchased here before and the store has always been good to us and were very accommodating today!

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