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Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN offers an “ESPN+” subscription, which I am a long time subscriber of in order to purchase pay-per-view *** events. On Saturday March 8th despite being a paying customer I was completely unable to purchase the PPV event for the evening. The entire reason I have ESPN+ is for such things. Admittedly by ESPN there was a technical error that did not allow anyone to purchase the PPV until it was nearly over.

      After the fact I literally paid for a service I could not use, and the secondary fact that I spent money socially hosting for this event (food, beverage, even wasting an hour of a personal day with my employer) ESPN offered no resolution whatsoever. Only offering to help me cancel my ESPN+ subscription.

      Because of this I feel it is necessary to escalate this to a BBB complaint. My desired resolution is to be comped for the upcoming PPV event on April 12th as well as to be reimbursed for my subscription fee for the month of March, as it was entirely unusable for me at the fault of ESPN.

      This type of conduct from ESPN is egregious and downright fraudulent as I was offered a certain product at a certain price and paid a fee months over in order to acquire such product only to be denied last minute through no fault of my own.

      Business Response

      Date: 03/26/2025

      Mr. **********, 

      We understand your frustration and will be reimbursing you the $12.83 you spent on your ESPN+ subscription for the month of March immediately. Unfortunately, we cannot comp you for the upcoming *** 314 event. 

      Thanks,
      ESPN Fan Support

       

      Customer Answer

      Date: 03/27/2025



      Complaint: ********



      I am rejecting this response because refunding my monthly subscription fee is hardly a drop in the bucket of the incurred costs I had to forfeit because of ESPN’s negligence. Between food and beverage alone the tangible loss on my end outweighs the cost of a PPV event by at least 3 times. Not to mention the social costs of everyone’s travel and wasted time. A product was offered, a product that is contingent on a purchase I have made and made many months prior, and because of sheer negligence I was not able to acquire the product.

      Said negligence is unethical, the marketing I was subject to is deceptive, and this response is unacceptable. 


      Sincerely,



      ******* **********

      Customer Answer

      Date: 03/29/2025

      Let it be known that ESPN did not actually refund me for my subscription, but simply canceled my subscription for me without my consent. ESPN has done nothing to make this right.

    • Initial Complaint

      Date:03/10/2025

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When purchasing a PPV event from ESPN+ on an ****** ********* (hours before the event took place) I was told multiple times by the app that the transaction was taking too long and I would be notified when it went through. After waiting for a while I tried again and was given the same message. 20 minutes before the event I still was not notified but looked at my checking account to notice 2 separate charges for the event posted by ******. I contacted ESPN support 20+ minutes before the event started as it is hosted by their app and was trying to gain access to the event and was willing to go through the ****** channels to dispute payment. I was on call with a representative named Eugene and for the next 45 minutes was given the run around culminating in a refusal for a reference number for the call in question as well as a refusal to speak to any management staff. I do have screenshots of both duration and tim of call in order to further this along if need be. Can go more in detail of necessary

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to cancel my subscription to the ESPN+ streaming service yesterday but it is extremely difficult to do; today I was able to get on the computer and attempt it, however I cannot cancel today and get a refund of the remaining amount for the 'remainder of billing period' as they will only stop the service on that day. This is a business scam - they should be able with the push of an automatic computer service to stop and refund my money. This is not consumer friendly and should be a violation of consumer protection law

      Business Response

      Date: 03/07/2025

      ******* 

      While we understand your frustration, we cannot grant partial refunds for a billing period, particularly this far into your monthly cycle. 

      You will still have access to ESPN+ until March 19th, at which point you will no longer be charged. 

      Thank you, 
      ESPN Fan Support

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ESPN+ subscription is not working. I've been an on & off subscriber for 4 years now and it's randomly not pulling up ESPN+ content. This is the first time this has happened. I've called multiple times and the customer service agents have offered no solutions. I want somebody in corporate to fix this issue. Due to the poor service, I cancelled my subscription and will never give a red penny to ESPN ever again.

      Business Response

      Date: 03/07/2025

      Jude, we apologize for the issues you experienced with our product. Other fans like you suffered technical difficulties with ESPN+ on **** that night, and these issues were escalated to our engineering teams for resolution.  

      You still have access to your ESPN+ account until Sunday, at which point you will no longer be charged for ESPN+. 

      Thank you,
      ESPN Fan Support

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to espn plus. *** ***** **** ** ***** was blocked “ event was blacked out in your area.”

      None of the other fights were blacked out. This was an illegal action by espn plus in violation of my subscription.

      Business Response

      Date: 03/03/2025

      ** ****** we are very sorry to hear this* as anyone based in the United States should not have been restricted by any blackouts for this fight night event on ESPN+.

      Would you please be able to provide more details about this blackout* and the error message your received?

      If you could share a good phone number to reach you at* we can have one of our Tier 2 Agents reach out to you if you would like. 

      Thanks, 
      ESPN Fan Support

      Business Response

      Date: 03/03/2025

      ****** we have looked into this and you are right* the airing for **** ** ***** is inadvertently blacked out. This is being addressed by our product teams now. 

      Thank you for bringing this to our attention* and while we cannot refund your annual ESPN+ subscription* we would like to offer you the *** *** ***** this weekend for free. How does that sound?

      Cheers, 
      ESPN Fan Support

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot locate the email associated with a non-existent account and the company has been charging me for several years refusing to close the account as I cannot provide the email. My ****** instructs me to go through the vendor to close the account.

      Business Response

      Date: 02/11/2025

      Hi Melinda, 

      We apologize for the inconvenience you've experienced and can understand why you are frustrated with the situation. A supervisor from our customer support team has been advised to reach out to you today to address your concerns. 

      Thank you, 
      ESPN Fan Support

      Customer Answer

      Date: 02/12/2025



      Complaint: ********



      I am rejecting this response because:

      I would like at the very least to be refunded for the last 6 months that I did not use your service due to not knowing the account email that I was paying on. Your representatives scream at me when I try to talk to them. After they incessantly ask for the main account email which I need to verify that it's my account (even though I AM PAYING). This company has received hundreds of dollars from me without me being able to use their service. I WILL NOT give out my personal information randomly to someone claiming to be from your company.

      The company can have a representative call, but THIS IS NOT A RESOLUTION AND I WILL NOT ACCEPT IT AS SUCH. NOT AFTER YEARS PAYING FOR THIS AND BEING TREATED SO POORLY BY THIS COMPANY.




      Sincerely,



      ******* ****

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been cheated by the online casinos. **** will not help me. I am looking to get my money back for unfair play. And numbers landing that are mathematically impossible but it has been happening consistently and continuously. I have tried to work with **** with no response or resolution. I have sent them over 700 emails. I need help to get this looked into due to **** does not test the merit of the game. I lost a lot of money proving that they are clearly cheating and not following the RTP%.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN Bet allowed my underage child to make a deposit in my name and I have repeatedly asked for the funds back as I did not authorize the transaction. They keep telling me the internal team is working on it but it has been over a month and I am still not receiving any response.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This subscription advertises as being to be able to watch anything on espn. Whatever game you search for. Example: I want to watch ******* *********. If I have espn+ I can. I sign up do all the codes and sign ins and it’s not supported. It’s its own app with “exclusive content”

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ESPN + is operating under deceptive business practices. I ordered *** pay per view event which included ESPN +. The wording only clearly stated the charges for BOTH were $91.98. I was charged $99.34 which wasn’t the listed amount anywhere. When I contacted ESPN + to get a refund of the $7.36 I was over charged, they sent me an invoice showing the ESPN + is a different price that’s not included, when it’s advertised as included and doesn’t have separate charges when you pay. They need to refund me & from this point forward start putting all charges on the page, instead of making it seem like it’s one charge altogether.

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