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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 434 total complaints in the last 3 years.
  • 202 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with eastern account systems inc. , I do not have a contract with eastern account systems . They did not provide me with the original contract as I requested .

    Customer Answer

    Date: 07/15/2025

    I spoke to an agent name Samantha I don’t remember the exact date but was like 3 months ago , I told her that I wasn’t aware of the debt and to please give me more info but she was very rude and we weren’t able to get nowhere . 

    Business Response

    Date: 07/16/2025

    We have never heard from you prior to this complaint. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. The account was recently recalled by the original creditor. We are no longer handling this account.
    Please follow up with the original creditor directly.

    Customer Answer

    Date: 07/16/2025



    Complaint: ********



    I am rejecting this response because: since the original Debtor recalled the debt I demand you removed this account from my credit score , you guys are the one affecting it and like I said I have no contract with this company I demand the removal as soon as possible 



    Sincerely,



    ***** *******

    Business Response

    Date: 07/16/2025

    The request was just recently made, please allow time for the bureaus to update your report(s).

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of fraud , I never did any business with this company. I am asking to remove the fraudulent account ASAP. Date opened Oct 14, 2024.

    Business Response

    Date: 07/14/2025

    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. The account has been recalled by the original creditor. We are no longer handling this account.
    Please follow up with the original creditor directly. Per *******: If this indeed a case of identity theft, To resolve your issue, please click on the following link:    **************************************** 
    You may also call ###-###-####. 
    Please access one of these resources to validate your claim.

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pursuant to ** **** **** * ***** - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under ** **** **** * *********** - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

    Business Response

    Date: 07/09/2025

    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. Your contract is with the original creditor,
    not Eastern Account System. We do not own or purchase any debt. Your permission
    is not required to report a debt owed to the bureaus.

  • Initial Complaint

    Date:07/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

    Business Response

    Date: 07/08/2025

    Eastern Account System did not request the account be removed from any credit reporting.
    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. 
    Eastern Account System is a third-party collection agency that works on our client’s behalf. ******* ****** placed an account in collections in January 2025 with a $957.60 balance owed for service provided through August 2021. 
    This account was also placed with another agency prior to Eastern Account System
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. 
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:07/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    lam not liable for this debt with Eastern Account System. I do not have a contract with Eastern account system, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 07/03/2025

    I spoke with representative Raj B******* on October 17th 2024 on the phone. I advised them that this is not my account and to provide me with the original contract, that was never sent.

    Business Response

    Date: 07/03/2025

    Eastern Account System is a third-party collection agency that works on our client’s behalf. We are not billing. We do not purchase or own accounts.  Your contract is with the original creditor, not Eastern Account System.  No one by that name is employed with Eastern, not now; not previously. 

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing an invalid account reported by
    a Creditor/Collection Agency Eastern Account Agency on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

    Business Response

    Date: 06/24/2025

    There is an account that was just placed 6/10/25. This account has not been reported to the credit bureau agencies. Eastern Account System sent a notice advising you an account was placed collections which allows time to dispute, pay or validate the debt prior to credit reporting.  ******* placed an account in collections with a $688.89 balance owed for unreturned equipment and service provided through April 2025. 
    The service address was the same that you listed here in this complaint.  The account was disconnected for non payment.  The last payment was made prior to disconnect and the final prorated bill being generated.  
    Validation of the debt owed will be sent to you. 
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This in not my account i demand it be removed immediately

    Business Response

    Date: 06/24/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf.  We do not own or purchase any debt. We cannot
    adjust or alter the balance.
    ******* placed an account in collections in November 2024 with
    a $260.40 balance owed for service provided that began in November 2020 through
    April 2024.
    The service address was **** ****** ***  ****** **.  The last payment was made prior to disconnect and the final prorated
    bill being generated. 
    This account was also placed with another agency prior to Eastern
    Account System
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************
    If you still believe this maybe
    identity theft, per the original creditor:  To resolve your issue, please click on the following link:    ****************
    You may also call ###-###-####. 
    Please access one of these resources to validate your claim.

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with eastern account system inc, I do not have a contract with eastern account system inc, they did not provide me with the original contract as requested.

    Business Response

    Date: 06/23/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy. Other than disputes made to the credit bureau directly, we have never heard from you.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf.  We do not purchase or
    own accounts.  Your contract is with the
    original creditor, not Eastern Account System.

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have NO idea what the debt is. It’s just $129 which I can pay but the site doesn’t
    Recognize my phone number and I’ve never had them send me anything with any account information so if it isn’t my phone number then whose would it be? You can’t contact them and there’s no way to pay it at all?! How can a debt collector not have a way to collect the debt or simply send you information on what it is?!

    Business Response

    Date: 06/23/2025

    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************  Your EAS # is ********. The phone listed on the account is the same that you included in your complaint.

    Business Response

    Date: 06/23/2025

    We do have several different payment options, you can pay over the phone
    (###-###-####), on line at our website or mailing in the payment. If
    you opt to pay online the website is ***********************  Your EAS #
    is ********. The phone listed on the account is the same that you
    included in your complaint.

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Eastern account system a debt collections agency reported 3 different delinquent notices on my credit report for an ******* home Internet service plan. This is deliberate consumer fraud Eastern account systems I have never did business with Eastern Account Services. I placed a call to ******* months before to end my service . They are harassing me by calling my phone and now reporting inaccurate information. The equipment was sent back to ******* and the harassment from this company needs to cease. and be removed from my credit report. Otherwise, I will be seeking a lawsuit against both Eastern Account Services and ******* for the defamation to my credit report .

    Business Response

    Date: 06/23/2025

    ******* placed an account in collections in March 2025 with a
    $453.31 balance owed for service (not unreturned equipment) provided that began
    in September 2021 through October 2024.
    The service address was the same that you listed here in this
    complaint.  The account was disconnected
    for non payment.  The last payment was
    made prior to disconnect and the final prorated bill being generated. 
    This account was also placed with another agency prior to Eastern
    Account System
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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