We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 433 total complaints in the last 3 years.
  • 202 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eastern Account System, Inc. has violated both the **** **** ********** ********* *** ******* and the **** ****** ********* *** ****** in their handling of a disputed debt. Despite my repeated written requests, they failed to provide proper debt validation. The only documentation provided was a billing summary, which does not meet federal requirements.

    On June 3, 2025, they also contacted me via an unauthorized email address, which I never consented to, violating my privacy and federal communication laws. Additionally, the balance reported to credit bureaus has changed multiple times ($167, $166, $166.76), demonstrating inaccurate and inconsistent reporting during an open dispute.

    These actions are harmful, misleading, and unlawful. I have asked the company to cease collection and reporting activities until full validation is provided, and to mark the account as disputed.

    Resolution Requested:

    I am requesting that Eastern Account System:

    Cease all collection and credit reporting activity

    Provide proper legal validation of the alleged debt

    Explain how my email address was obtained

    Mark the debt as “disputed” or remove it from all credit reports

    Business Response

    Date: 06/20/2025

    You filed two **** complaints this month. I promptly responded to you and validation of the debt was sent you the same day as the firs complaint filed.  Please see the response provided: Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.The letters you attached are dated back to 2021. We promptly responded and send validation to you on 6/10/21. Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting  At no time were the notices returned undeliverable. The notice was sent without a response.  The balance remains valid and owed.  We will resend validation of the debt owed again. Other than validation, all communications have ceased per your request. We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is *********************** 

  • Initial Complaint

    Date:06/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,

    I am writing to formally dispute two collection accounts currently reported on my credit file by Eastern Account System, Inc. The accounts in question are:
    • Account #1 – $267
    • Account #2 – $404
    • Both reportedly opened on September 13, 2023

    I do not recognize either of these accounts and have not received any prior notice or documentation validating their accuracy. ***** *** **** **** ********** ********* *** ******* *** *** **** ****** ********* *** ******* I am requesting that you provide the following information for each account:
    1. The name of the original creditor
    2. The date of service or alleged default
    3. An itemized statement of the debt
    4. A copy of the signed contract or agreement, if applicable
    5. Proof of your legal authority to collect this debt

    Until this information is provided, I am requesting that you cease all collection activity and pause credit reporting per federal guidelines.

    If you cannot provide proper validation within 30 days, I request that these accounts be immediately removed from all credit bureaus to which you have reported.

    Please communicate with me in writing only. I am documenting all correspondence.

    Thank you for your cooperation.
    Sincerely, ***** ******

    Business Response

    Date: 06/19/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. We are not billing. We do not purchase or
    own accounts.  Your contract is with the
    original creditor, not Eastern Account System.
    **** placed two accounts in collections in September 2023
    with a $670.96 total balance owed for unreturned equipment and service provided
    through July 2023.
    The service address was *** ****** ** ** *** **** *********** **.  The account was disconnected for non
    payment. 
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting. At no time were
    the notices returned undeliverable. The notice was sent without a response.
    Additional notices were sent and calls placed, we have never
    heard from you.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:06/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 05-24-2025 Amount: 1,651 Request for Debt Validation (***** * **** Dear Eastern Account System I am writing in response to a notice I received from your agency regarding an alleged debt. I do not recognize this debt and am requesting that you validate it as required by the Fair Debt Collection Practices Act (FDCPA), ** ****** * *****. Please provide the following information: 1. The name of the original creditor. 2. The amount of the alleged debt, including a breakdown of principal, interest, fees, and other charges. 3. A copy of the original contract or agreement bearing my signature, or other documentation showing I am legally obligated to pay this debt. 4. Proof that your agency is authorized to collect debts in my state. 5. Proof that you are legally entitled to collect this particular debt. Until you provide the requested validation, please cease all collection activities, including reporting this alleged debt to credit bureaus. If you have already reported it, please inform the credit bureaus that the debt is disputed. Be advised that any further attempt to collect this debt without validating it is a violation of the FDCPA and my consumer rights. I request all communication from your agency be in writing.

    Business Response

    Date: 06/19/2025

    You filed a **** complaint earlier this month, I promptly responded and validation fo the debt owed was sent to you the same day.  The response provided to you was: Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. 
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.
    ******* ****** placed an account in collections in October 2024 with a $1650.72 balance owed for equipment and service provided through in November 2021.
    This account was also placed with another agency prior to Eastern Account System
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. 
    Validation of the debt owed will be sent to you. 
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I'm not liable for this debt with Eastern Account System account# 000000xxxxxxxxxxxx and do not know how they received my information. My identity has been compromised and I would like for This to cease and desist and deleted from my consumer report! Thank you!

    Business Response

    Date: 06/17/2025

    You filed a BBB complaint in July 2023, I promptly responded.  Validation of the debt owed was immediately sent to you. The account was placedin April 2023.   The response provided to you then: Eastern accounts System is a third party collection agency that work on the original creditor's behalf. Eastern Account System did send notice (to the same address you have listed) when the account was placed for collections, at no time was this correspondence returned as undeliverable.
    The consumer is allowed time to dispute, validate or pay the debt prior to credit reporting.
    Several attempts were made to reach you by phone as well.  Validation has been requested and will be sent upon receipt.
    The balance remains valid and owed. 
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ************************  The account was not paid until August 2023.  Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is reporting on my credit bureaus that I owe them money in the amount of $254 for a company named ***. I have never done business with this company, did not ever have while internet service and I do not owe this company any money. This obviously is an internal billing issue or some sort of mistaken identity fraud. They are also reporting very strangely on my report. One of the account numbers is all zeros which is strange and then there is one reporting with numbers:
    EASTERN ACCOUNT SYSTEM
    000000XXXXXXXXXXX
    EASTERN ACCOUNT SYST ********

    Again, this account can't belong to me and I am asking that it be removed immediately

    Business Response

    Date: 06/17/2025

    Eastern Account System takes great pride in our approach, the
    way we communicate and maintain compliancy.
    Eastern Account System is a third-party collection agency
    that works on our client’s behalf. We are not billing. We do not purchase or
    own accounts.  Your contract is with the
    original creditor, not Eastern Account System.
    ***! placed two accounts in collections in September 2022
    with a $373.02 total balance owed for unreturned equipment and service provided
    through June 2022.
    The service address was **** **** ****** ** *** **************** ** .  The account was disconnected for non
    payment. 
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    Additional notices were sent and calls placed, other than disputes made to the credit bureaus directly, we have never heard from you.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item includes add-on fees from third-party providers not disclosed in my contract.

    Business Response

    Date: 06/16/2025

    Eastern Account System is a third-party collection agency that works on our client’s behalf. Eastern Account System does not add additional fees/charges to the account balance owed. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt.  *** placed two accounts in collections in April 2023 with a total balance owed of $711.04 owed for unreturned equipment and service provided through March 2023 
    The service address was **** * ***** ***** ** ****  ******* **. The last payment was made prior to disconnect and the final prorated bill being generated.  
    Eastern Account System sent a notice allowing time to dispute, pay or validate the debt prior to credit reporting. At no time were the notices returned undeliverable. The notice was sent without a response. 
    Validation of the debt owed will be sent to you. 
    We do have several different payment options, you can pay over the phone (###-###-####), on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer: ***** ****** ******* ***
    Address: ***** **** ******* ******** ** *****
    Debt Collector: Eastern Account System
    Original Creditor: ******* ***** **************
    Account Number (partial): ******
    Dispute Letter Sent: June 8* 2025

    I am filing this complaint against Eastern Account System for reporting a ******* ***** ************** debt on my credit without providing proper validation. I submitted a formal written request on June 8* 2025* asking for documentation verifying the debt. They have not responded with:

    A chain of assignment

    Proof of legal right to collect

    A signed agreement with my name

    A full account history showing charges and payments

    This violates my rights under the ***** and ***** including:

    ** ****** * ********: Failure to validate upon request

    ** ****** * ****c(c): Ignoring my cease and desist notice

    ** ****** * ****e: Misleading and unverified reporting

    1* ****** * *****(a): Inaccurate information remaining on my credit file

    I am formally requesting that all collection activity cease immediately* including reporting to credit bureaus* until proper validation is provided. Due to their failure to verify the debt* I am demanding permanent deletion of the account from all credit reports.

    I ask the **** to investigate Eastern Account System for noncompliance. If this issue is not resolved promptly* I am prepared to escalate the matter to the **** ******** ******** ******** and pursue all available legal remedies.

    Business Response

    Date: 06/16/2025

    As of today* we have not received any written correspondence from you. Eastern Account System takes great pride in our approach* the way we communicate and maintain compliancy. 
    Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor* not Eastern Account System. We do not own or purchase any debt. Your permission is not required to report a debt owed to the bureaus.
    ******* placed an account in collections in December 2024 with a $351.57 balance owed for service provided that began in April 2019 through June 2024. 
    The service address was **** * ***** ***** ** ****  ******* **.  The account was disconnected for non payment.  The last payment was made prior to disconnect and the final prorated bill being generated.  
    This account was also placed with another agency prior to Eastern Account System
    Eastern Account System sent a notice allowing time to dispute* pay or validate the debt prior to credit reporting to the same address you have listed here. At no time were the notices returned undeliverable. The notice was sent without a response. 
    Validation of the debt owed will be sent to you. 
    We do have several different payment options* you can pay over the phone (###-###-####)* on line at our website or mailing in the payment. If you opt to pay online the website is ***********************

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ****** ****** ***** *********, and I am filing this report because I have been a victim of identity theft. There are several accounts appearing on my credit report that I did not open or authorize, and I am requesting that they be blocked or removed as permitted under **** ******* ****.

    The accounts below are not mine, and they are negatively affecting my credit:
    1. ******* ******** ******* – Collection – $360
    2. **** ** ******* – Secured Card
    3. D*** ** ************* – Education – $2,442
    4. Eastern Account System I – Collection – $424
    5. Harris & Harris Ltd – Collection – $549
    6. I C System Inc – Collection
    7. ********* ****** ******* – Collection – $1,526
    8. ************ – Unsecured Loan – $2,072
    9. ************** ******g – Debt Buyer – $676
    10. ********* ******** *** – Auto Loan
    11. **************** – Opened 12/21/2022 – Status: Collection
    12. ******* ******** – Cell Phone – $350

    I did not open or authorize any of these accounts. They are the result of fraudulent activity and identity theft.

    Business Response

    Date: 06/10/2025

    Eastern Account System is a third party
    collection agency that works on our client’s behalf.  Eastern Account System does not own or
    purchase debt.  We cannot adjust or alter the amount owed. Eastern Account System is not associated or affiliated with any of the other creditors you have included in this complaint.  Frontier placed the account in collections in March 2024 for service
    provided through October 2024 . The billing address is the same that you have
    listed here and email used to open the account is the same listed here. Eastern
    Account System did send notices allowing time to dispute, pay or validate the
    debt prior to credit reporting to the same address listed here.  At no time was the correspondence returned as
    undeliverable. The account did not report to the credit bureaus until approximately
    60 days later.
    Validation of the balance owed has been requested and will be
    mailed to you.
    Additional letters
    were sent to you and several calls- all remain unsuccessful. We have never
    heard from you. We do have several different payment options, you can pay over
    the phone (1-800-750-6343), on line at our website or mailing in the payment.
    If you opt to pay online the website is www.easternpayments.com  If this is indeed identity theft - Per the original creditor, if this is indeed a case of
    identity theft:
    File a police report - This must be filed stating that the account was setup without the debtor’s permission (and a copy provided to Eastern – fax/mail/email)*** 
    Once a police report has been filed, you will need to file a fraud report with client
    It is also required that the debtor have proof of residency during the time the account was active and in question and a copy of the debtor’s driver’s license or State ID

  • Initial Complaint

    Date:06/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly don’t get why EASTERN ACCOUNT SYSTEM is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?

    Account No: ****
    Amount Disputed: $0

    Business Response

    Date: 06/06/2025

     Other than disputes made to the credit bureaus, we have never heard from you.  Eastern Account System is a third-party
    collection agency that works on our client’s behalf. Your contract is with the
    original creditor, not Eastern Account System. We do not own or purchase any
    debt. ******* placed the account in collections in January 2025. Eastern Account System sent notice allowing time to dispute, pay or validate the debt prior to credit reporting.   Calls were also placed and an additional notices sent without a response as well. The account did not credit report until approximately 60 days later.  The account was paid after credit reporting.   Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause.

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* ***** **************. I do not have a contract with Eastern Account System, they did not provide me with the original contract as I requested and have not provided any account number (see attached from my ******** credit report).

    Customer Answer

    Date: 06/05/2025

    You asked for clarification, I called ###-###-#### on 5/13/2025 when ******** notified me of a change on my credit report, I was on hold for several minutes and was told by a rude representative there was nothing he could do without a payment, I do not know the reps name

    Business Response

    Date: 06/06/2025

    ###-###-#### is the phone number to the BBB, not Eastern Account System.  Other than disputes made to the credit bureaus, we have never heard from you.  Eastern Account System is a third-party collection agency that works on our client’s behalf. Your contract is with the original creditor, not Eastern Account System. We do not own or purchase any debt. ******* placed an account in collections in February 2025 with
    a $946.84 balance owed for service provided that began in April 2021 through December
    2024.
    The service address was **** **** ******* ** *** **** DELRAY
    BEACH FL.  The account was disconnected
    for non payment.  
    Eastern Account System sent a notice allowing time to
    dispute, pay or validate the debt prior to credit reporting to the same address
    you have listed here. At no time were the notices returned undeliverable. The
    notice was sent without a response.
    Validation of the debt owed will be sent to you.
    We do have several different payment options, you can pay
    over the phone (###-###-####), on line at our website or mailing in the
    payment. If you opt to pay online the website is ***********************

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.