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Business Profile

Collections Agencies

Eastern Account System of Connecticut, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 435 total complaints in the last 3 years.
  • 202 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******llection account.

    Therefore, I kindly request that you conduct a thorough investigation into this matter and take appropriate action to remove the collection account from my credit report. It is evident that this account has been falsely reported, and its presence is unjustly impacting my creditworthiness.

    Thank you for your attention to this dispute. I trust that you will promptly investigate and resolve this matter. Once the investigation is complete, I kindly request written confirmation of the removal of the collection account from my credit report.

    Sincerely,
    ******** ******

    Business Response

    Date: 07/13/2023

    Eastern Account System is a third party collection agency that works on our clients behalf. Your contract is with the original creditor, not with Eastern.   Due to the nature of the
    bills and to protect your privacy and for security purposes additional
    information is required. Please verify your date of birth and current address.  Please
    contact me – Jennifer O***** * ***********************************.  Validation of the debts owed can be mailed to you once we have received the information needed.  Thank you

  • Initial Complaint

    Date:07/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:

    I contacted Eastern Account Systems to verify this account and was told to contact the original creditor, ***, in which I was instructed by *** to call Eastern Account Systems because *** says they forwarded any and all information to Eastern. I have reached out to Eastern SEVERAL times to resolve this matter. By law, any information that can not be verified must be removed from my credit report. 

    Sincerely,



    ******** *****

    Business Response

    Date: 07/12/2023

    Other than you calling in recently, requesting this account be removed from your credit if paid, we have not heard from you. Once advised that Eastern does not do pay for delete, you disputed the account and requested a bill/validation.  It has been requested from the original creditor and will be sent upon receipt.  Eastern Account System is a third party collection agency that works on the original creditor's behalf. Your contract is with the original creditor, not Eastern.

    Business Response

    Date: 07/13/2023

    Validation of the debt you owe will be mailed upon receipt.  Your contract is not with Eastern, your contract is with the original creditor, ***.  Eastern Account System works on our client;s behalf.

    Customer Answer

    Date: 07/13/2023



    Complaint: ********



    I am rejecting this response because: No need to continue going back and forth. EASTERN ACCOUNT SYSTEMS is the contact information on my credit report. The *** representatives  and supervisors have told me several times they don’t have any information for me, so EASTERN should definitely have a talk with their client, ***. I’m patiently awaiting correspondence from your client. 



    Sincerely,



    ******** *****

    Business Response

    Date: 07/13/2023

    Thank you, validation is going out in today's mail.

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* **************. I do not have a contract with the collection agency trying to collect and report this to my credit report. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/11/2023

    We've never spoken or received correspondence.  Why do you feel you don't owe?

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this depth with ****** ************ company, I do not have a contract with Eastern Account system, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/11/2023

    Prior to this complaint, we've never spoken or heard from you. Eastern Account System is a third party collection agency that works on the original creditor's behalf. Your contract is with **; not Eastern.

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because there has been no mention of being removed from my credit report nor has there been any investigation.



    Sincerely,



    ****** ******

    Business Response

    Date: 07/10/2023

    Other than you calling in December of 2018, requesting this account be removed from your credit, we have not heard from you.   Eastern Account System is a third party collection agency that works on the original creditor's behalf. Your contract is with the original creditor, not Eastern.

  • Initial Complaint

    Date:07/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* I don't have a contract with Eastern Account Services. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/07/2023

    We've never spoken to you..   Your contract is with ****** not Eastern.  Why don't you owe?

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* **************, I do not have a contract with EASTERN ACCOUNT SYSTEM they did not provide me with the original contract as i requested.

    Business Response

    Date: 07/05/2023

    We've
    never spoken or heard from you. Eastern Account System is a third party
    collection agency that works on the original creditor's behalf. Your contract
    is with the original creditor, not Eastern. You do not have a debt owed to ******* placed
    with Eastern, the original creditor is different than listed. 

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* *************, I do not have a contract with Eastern Account System of Connecticut, Inc, they did not provide me with the original contract as I requested

    Business Response

    Date: 07/05/2023

    We've
    never spoken or heard from you. Eastern Account System is a third party
    collection agency that works on the original creditor's behalf. Your contract
    is with *******, not Eastern.

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

    Business Response

    Date: 07/05/2023

    We've
    never spoken or heard from you. Eastern Account System is a third party
    collection agency that works on the original creditor's behalf. Your contract
    is with ***, not Eastern.

Eastern Account System of Connecticut, Inc. is NOT a BBB Accredited Business.

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