Reviews

Review Details

• Review fromMeghan V

  Date: 10/23/2023

  1 star

  Meghan V

  Date: 10/23/2023

  I relocated with this company in 2022 with a full executive package. I’m just now getting to write the review. Cartus has extremely poor communication. The agent missed many scheduled calls because of the time difference (PST and EST), which is totally inexcusable. They are definitely out only to protect their own bottom line. Zero compassion or empathy for the people they are relocating, they required way above and beyond what a typical residential home sale would require. It was very evident they don’t care if you lose thousands because they can’t be bothered to respond to time sensitive requests from the customer. I will avoid this company at all costs. Way more stress than was worth it.

  Cartus Corporation

  Date: 10/24/2023

  We are sorry to hear that your experience with Cartus was unsatisfactory. It was our goal to provide excellent support and guidance throughout your relocation. Therefore, we plan on reviewing your file to see if there is anything that we could have done differently.

  Cartus Corporation

  Date: 11/09/2023

  Dear **** ******** We appreciate you taking the time to share your concerns regarding your recent relocation experience. We sincerely apologize for any communication breakdowns or associated costs that may have occurred during your move. Please be assured that Cartus took every step reasonably necessary to mitigate such costs associated with your recent home sale and do apologize if your experience was not entirely to your satisfaction. Please be assured that Cartus continuously strives to create an excellent experience for its customers and will be sure to review our communication structures, channels and procedures to ensure our customers are getting the best possible service. We regret that we were not able to meet your expectations and appreciate your feedback. We wish you nothing but the best in your new home.
  - Cartus

• Review fromJohn G

  Date: 09/25/2023

  1 star

  John G

  Date: 09/25/2023

  My family and I have relocated 3 times during my career. Beyond a doubt, Cartus was the worst experience of all 3 moves!. I do not see any value in their Client Service Consultants, as they regurgitate policy details by phone only once, during the introduction call. Our consultant LaWanda P******* only spoke with us once, and to get information or details from her via email took days, sometimes weeks with multiple requests. There was a serious lack of follow-up, misquoted or completely missing policy information and we did not obtain even 1/2 of our closing costs reimbursement by plan due to unwritten 'out of policy' items. Our consultant was rude to my wife, and difficult to work with. If your company is looking for a relocation company that treats your employees with "white-glove service" look elsewhere. There are other global relocation companies that will do what it takes to ensure your employees have a positive relocation experience.

  Cartus Corporation

  Date: 10/31/2023

  We are sorry to hear that your experience with Cartus was so unsatisfactory. It was our goal to provide excellent support and guidance throughout your relocation and we appreciate your negative feedback. Therefore, we plan on reviewing your file and discuss it with Lawanda P****** *o see if there is anything that we could have done differently.

  Cartus Corporation

  Date: 11/09/2023

  Dear *** ******* We appreciate you taking the time to share your concerns regarding your recent relocation experience. We regret that we were unable to meet your expectations during your recent move. Please be assured that we are constantly striving to improve our communication policies and procedures to ensure the best possible customer experience. Any costs that may have arisen during the home sale transaction that were non-reimbursable were outside of your relocation policy. Cartus took every step reasonably necessary to mitigate such costs and sincerely apologize if your experience was not entirely to your satisfaction. We wish you nothing but the best in your new home.
  - Cartus

• Review fromJimmy H

  Date: 09/13/2023

  1 star

  Jimmy H

  Date: 09/13/2023

  This was one of the worst experience of my life. To put that into prospective, I've been shot before. Unorganized no communication. If your company offers there services just don't do it. I wish I would of just took the money. To top it off they stole close to $4000 of equity from the house I sold. I am having to contact FTC to report them for fraud. I would only recommend Cartus if you want your belonging loss(maybe stolen), you want to work with the worst realtors(they only get the ones that cant get clients on their own otherwise or why would they work with these incompetent thieves), and you want them to steal your equity. only gave one star because I was forced to. I wish they had negative stars.

  Cartus Corporation

  Date: 09/21/2023

  We are sorry to hear that your experience with Cartus was unsatisfactory. It is our goal to provide excellent support and guidance throughout your relocation and we apologize for the challenges that you encountered. Please note that we are aware of your concerns and are making every effort to resolve your issue.

  Cartus Corporation

  Date: 09/27/2023

  Dear *** ******* We appreciate you taking the time to share your concerns regarding your recent relocation experience. We escalated the issues you raised within Cartus and spoke to both you and your employer in an effort to address your complaint. We do apologize if the outcome of the discussions were not entirely to your satisfaction.
  We are sorry for any inconvenience you may have experienced and value your feedback. Please be assured that Cartus continuously strives to create an exceptional experience for its customers and we regret that we were not able to meet your expectations.
  Again, we appreciate your feedback and wish you nothing but the best in your new home.
  -Cartus

• Review fromJanice P

  Date: 07/25/2023

  1 star

  Janice P

  Date: 07/25/2023

  Worst company I have dealt with. Avoid at all costs.

  Cartus Corporation

  Date: 08/03/2023

  We are sorry to hear that your experience with Cartus was so difficult. Please provide more details including the property address so that we can investigate and respond to your complaint.