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Business Profile

Online Retailer

VIB-07

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for VIB-07's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VIB-07 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • VIB-07

      47 Bell St Glastonbury, CT 06033-1718

    • VIB-07

      36 Russ St Fl 3 # 936 Hartford, CT 06106-1520

    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this product on October 20, 2024 I have yet to be provided a shipping timeframe or tracking number. I have sent several emails with no response to the company. I have since read reviews that other customers have been scammed with the same issue. The only contact information for this company is an email address ***************. WARNING Do not purchase a product from this company.

    • Initial Complaint

      Date:11/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my vibration plate on 11/3/24.
      I received an email on 11/5/24 that I was getting an upgrade (which I didn’t request) and that there would be a delay in shipping. The second I read that email I sent their customer service an email requesting to cancel my order and get a refund.
      I have now contacted them a total of 5 times and requested a refund and they keep saying, your order will be ready soon and we will update you with tracking. They offer a 60 day money back guarantee yet they aren’t willing to cancel my order before it even ships. This is unacceptable. This is a shady company and I now think I will never receive my product.
      I just want my money back and my order canceled. Can you please help me?

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered a vibration plate from the so called company in September 2024. I have received several emails giving me the run around on why I haven't received my order. Asked for a refund or tracking number and neither provided. They are thief's. Please let me know what I can do to get my $200 back.

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a vibration plate on September 19, contacted them when it had not arrived in October, they said was due to an upgrade, then they said would be shipping out in 5 days is now November 8, they do not respond to emails anymore. I want a refund

    • Initial Complaint

      Date:11/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order in October 7 and a month has passed and no emails about shipment or tracking. No one is responding to my emails.

    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the vibration plate in September and have not received my item. I paid over $200. They keep responding to my emails that my item is delayed.

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received tracking number and I believe it was also the wrong product

    • Initial Complaint

      Date:11/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issues 13 September from his company called and told them about information and every time you order be shipped out within the next week or two get nothing has come. They have gotten my money and I have not received any information at this point. We’re going on a month and a half and I don’t feel that I’m going to receive anything I believe I have been found so I would really appreciate your help in this matter

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 10/05/24 was told by email item was delayed. Got an0other email saying item will be shipped with in 5 day. five day later no product or tracking #. emailed co. and was told item will be shipped again within five days. Still not product or tracking #. They keep lying and will not refund my money even thro item has not shipped. Want a full refund and a warnin g to avoid this company at all cost.

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 9/26 I ordered a vibration plate from this company. Either later that day or the very next day I tried to cancel this order thru email. They said I was not able to cancel due to it being processed already. I said ok then I can just return it when it arrives. They never answered. A week or two later I got an email stating I was being upgraded to the better version. Again after that nothing from them. I have emailed and told them I still have not received my item and here it is 10/25, with no response what so ever. This morning I tried to call the phone number that is listed on their page and got a recording that said nothing pertaining to the business name and it just said leave a message. I normally research these type of companies but did not on this one now I am regretting it. I did use Affirm on this purchase so I have made 2 payments of $49.75 and another one is due very soon.

    VIB-07 is NOT a BBB Accredited Business.

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