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Business Profile

Fitness Center

Crunch Fitness Northeast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Crunch Fitness Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crunch Fitness Northeast has 43 locations, listed below.

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    Customer Complaints Summary

    • 147 total complaints in the last 3 years.
    • 72 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/12/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my recurring membership to this gym location because of incompetent service. The email account info I used to sign up I no longer had access to for several months thus making cancellation difficult on my end. When I tried to call this location, appropriate staff were never available to process my cancellation. Thus allowing me to constantly be charged for a service I did not use. Recently my bank account used to sign up became overdrawn on 4/7/23 due to this issue. I have since been informed my cancellation is now complete, but a refund of the charge that overdrew my bank account could not be refunded. This was due to my account with crunch fitness not being effectively cancelled until 4/7/23, after my account was overdrawn. I had an issue with this because I have attempted to cancel earlier to no avail. I have not benefited from any services of this subscription since late 2022. This membership to crunch fitness roslindale has been a terrible decision and it has debilitated me financially.

    • Initial Complaint

      Date:02/08/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son joined Crunch fitness in **** ***** for a period of 1 month in august 2022 before he left for his freshman year of college. He asked for a fixed one month membership but was told he had to sign up for a traditional monthly membership but could cancel after the 1 moth period (which he did). Crunch fitness has continued to bill him $17.49 monthly ever since and also charged him an additional $59.99 in October. The total they have unfairly charged him is $164.93 and they are still billing him. He called several times in the fall and was assured they would correct the issue but have done nothing. I have emailed them 3 times with no response. Every time I try to call(###-###-####) I get a message that says the voicemail is full.

    Crunch Fitness Northeast is NOT a BBB Accredited Business.

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