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Business Profile

Logistics

XPO Logistics, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for XPO Logistics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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XPO Logistics, Inc. has 87 locations, listed below.

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    Customer Complaints Summary

    • 387 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a number of pieces of furniture from ****. I scheduled a delivery date at the time of purchase. On the day of the scheduled delivery I received a call from XPO stating that they couldn’t complete delivery because a truck had broken down. They told me they would call me to reschedule the delivery when the items got back to the warehouse. I never received a call so I called them back. They kept telling me I had to reschedule through **** which I have done THREE times and they still have not received my items. Today was the most recent day my items were supposed to be delivered and nothing.

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      XPO Logistics has charged our company a "Detention" fee, which I was told by customer service that is because there must have been a delay or hold up at our dock. This is not accurate or true, we had the shipment ready before we scheduled our pickup, as well as staff there during regular business hours to help load it. There was no delay that day and we do not agree with this charge. We have been in business for 30+ years and have never been charged this fee before. We use multiple different trucking companies. I have been in contact with XPO Customer service via email and phone, but just keep getting the run around. Sue A******* claims she has reached out to the local service center and no one will respond to her. Now no one is responding to my numerous emails. I have emailed every week for over a month now trying to get this resolved. I am this invoice will end up being sent to collections, but we have every intention of fighting this, even if we need to involve our legal team. We have enjoyed using XPO, but do not appreciate hidden fees or inaccurate rate estimates. We often calculate the freight we charge our customers based on your quotes, but we cannot rely on your rate quotes to be accurate when these unexplained and unknown charges get added after the fact. In fact, this invoice has already been corrected once now because the charges were wrong. Half of them were fraudulent. We were charged residential delivery and it was a commercial address, amongst many other inaccurate charges. Please have a manager or someone contact us ASAP. We will not be paying this invoice or doing any more shipments with XPO until resolved.

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company in contacted with **** ***** for delivery of appliances and other items. I have now placed several orders with **** ***** and this delivery company and been extremely frustrated.

      One delivery they broke a light fixture and scratched my hardwood floor and because the item wouldn’t fit, they just left the item until they could get someone out to pick up the item.

      The next time set a delivery schedule of 10:00 am to 2:00 pm. Delivery never happened until 6:30 pm. Extremely poor customer service.

    • Initial Complaint

      Date:06/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a chicken coop. They have had it over a week and said it won’t be delivered until June 17th. It has been since May 23rd

    • Initial Complaint

      Date:05/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Settlement for damage during delivery in February. Agreement reached 4/2, no answer from manager over numerous attempts to contact (phone and email). Supporting email attached.

    • Initial Complaint

      Date:04/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** ********* XPO has overcharged for a re-weight. We have provided substantial documentation supporting the incorrect weight several times to XPO. XPO does not reply and has not taken care of this billing issue. It was brought to our account reps, **** *******, attention in 01/23/24. We have responded to XPO accounting numerous times.

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company scheduled a shipment for pickup with this company. THs cpmpany confirmed all details by email and acknowledge all details and instructions. This cmpany gave a confirmation via email wth pickup number as well. Without any follow up or notice the shipment was abandoned and cost $1181.21 in storage to be retrieved. When notified by the airline the shipment was not collected I contacted the carrier to find our why the shipment was abandoned and was given no explanation. The explanation was not what I was told and did not match what was confirmed which was they GOT IT! We depend that these carrier take accountability for their actions. There was no communication that there was any additional issues when attempting to pick up the shipment. They do not have a rejection or any proof they did not abandon the shipment. Our cpmpany is not in a position to toss this money away when carriers like XPO abandon shipments. I have requested over and over again proof the driver was rejected so that the airline can waive the storage fee and that has not been provided. The airline does not show any record of the carrier attempted to collect the shipment. There are no emails from this carrier to me thereafter scheduling the pickup.

    • Initial Complaint

      Date:03/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We, ***** *******, shipped a box of fabric on XPO Logistics (through ****************) on March 15, 2024. The manufacturer of the item provided the precise weight and dimensions of the box and XPO Logistics accepted the freight with the correct weight and dimensions,
      At some later time, XPO Logistics placed the box on a pallet in order to weigh the shipment and noted the the box plus the weight of the pallet weighed more than the box of fabric that we shipped. That is, they somehow added the weight of their pallet and did not deduct the weight of their pallet in order for them to come up with an incorrect weight.
      Even though it is 100% XPO Logistics error, I was charged a fee of $95.35 by **************** due to the error by XPO Logistics.
      We would be happy to speak to someone at XPO Logistics to explain this, since their error is obvious and easily verifiable.

    • Initial Complaint

      Date:03/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday March 19, EPO logistics delivered a package from ***********. The package weighs at least 350 pounds. They left it half on a pallet in my driveway with stuff hanging out of both ends of the destroyed box. No sane individual should have left this here. I called their customer support to pick it up. They have pictures from their driver and agree that it should not have been left here. They promised to call back after escalating the issue. I got no response. I went to the ************ location and got Dean's phone number (manager of some sort). He agrees that they should not have left it here, in this condition. He told me that he cannot pick it up without ******** authorization. I told him he should have called Amazon and told them he could not deliver it. He has to have done that before. He told me he could not do that. I want this thing picked up from my driveway and returned. They should not have left it and I reject the shipment. I want it returned to the sender so they can issue credit.

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RXO Last Mile installed a dishwasher for me. The dishwasher was purchased from ***** **** and RXO Last Mile was hired by ***** **** as a 3rd party for Delivery and installation.

      The dishwasher was installed very crooked. The installer was told it looked bad and he reinstalled it. He was told again it was very crooked but said that was the best it was going to get.

      I called ***** **** the next day and someone was supposed to call me back to schedule a fix. By the next week that had not happened so I continued to call every few days and have spend probably around 100 hours on the phone with ***** **** being passed to different departments until this past week when someone finally said oh that’s on the installer. You have to call them.

      RXO Last mile was the installer so I called them and asked them to make it right since the dishwasher is installed crooked and is not plumb or level. I spoke with someone named Melody McKeller who was not only rude and unhelpful, but also refused to allow me to talk to anyone else in the office stating that nobody was going to talk to me about a delivery that happened more than 30 days ago.

      She referred me to Samsung and stated that it’s Samsung’s problem now because it’s been more than 30 days. I attempted to explain multiple times that I had been trying since the installation happened to get it resolved but wasn't aware that I should be talking to RXO vs Sam’s where I purchased the product.

      She continued to rudely and loudly refuse to allow me to talk to any kind of supervisor or allow any sort of resolution to their terrible workmanship.

    XPO Logistics, Inc. is NOT a BBB Accredited Business.

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