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Business Profile

Logistics

XPO Logistics, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for XPO Logistics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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XPO Logistics, Inc. has 87 locations, listed below.

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    Customer Complaints Summary

    • 387 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** ********* hired out to XO Logistics out of ** ***** ** paid fees to *** of $99 and $95, Feb 10/Feb 11 original PU/Drop off dates from ******** ** to *** ****** **, told by drives at 3:46 Feb 10, that he had. I room on truck to move motorcycle, said he was onsite, called shop owner, owner said he was never at shop nor did he hear from anyone concerning pick up, I sent owner all info I received from ***, Manager Luis, who told me that it was not worth their time with this because they don’t pick bikes, I ask him why did he accept bid, he said it was the driver. They then informed me that they would be there on Monday and would pickup on Tuesday and deliver to my address in las cruces on Wed, asked if you are they Monday why not pick up, no coherent answer. Wednesday comes no call no updates, I call *** asking for status, Rod calls Luis, no status from either until I call Thursday, it will be there Friday, I say anytime is good, Luis say it will be there no later than 9pm, wait ed till midnight, no call, I call Driver and Luis no response. I call Luis Saturday, puts me on hold, then phone goes dead, get a call from drive 10 minutes later stating he is leaving Tx will take 5 hrs. Lacking any professionalism from XO logistics personnel, continued to lie at every turn. Worst experience ever dealing with logistics company, I have them banned for any movement of goods. Will never use *** or XO logo again.

    • Initial Complaint

      Date:02/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/21/23 ******* tread stopped turning on. Took 3 (weekly) service technician visits from ******* who confirmed this was NOT MY FAULT and that I was sent a faulty treadmill from ******* in 7/2022. Tread base would need to be swapped. I paid $1000 for ******* tread base with 3rd party company RXO/XPO delivery team to complete exchange of ******* tread base (meaning bring tread base up to my unit and swap out tread bases and reassemble tread with new base). Confirmed address and delivery date with ******* and RXO. 2/8/24 RXO delivery guy (1 person) shows up and says he cannot complete the delivery because needs a 3 person team to bring ******* tread base from truck to 3rd floor and dissamble existing ******* tread base in my unit. He then left that new tread base on the FIRST FLOOR of my apartment complex and left the job! That is not a public space to leave a ******* product including tread base, I dont own the first floor. 2/10/24 RXO picked up this new ******* tread base from first floor and RXO rescheduled me for ******* tread base exchange with 3 person team to my 3rd floor for Wednesday 2/14/23. Confirmed multiple times with RXO customer support on 2/10 and 2/13 including notes that RXO needs to bring the ******* tread base as well as a 3 person team and that this was a tread base exchange. 2/14/23- 2 people (NOT 3) arrive outside my complex, with no ******* tread base stating they were not told by RXO to bring anything with them. Spoke with RXO and ******* customer support supervisors/solutions supervisors from RXO, no further delivery scheduled. No compensation for actual tread payment offered. I'm a physician who took 2 days off work without pay for these 2 deliveries and STILL haven't gotten the delivery with tread base exchange correctly scheduled. Seeking $2500 due to missed days of work and payment for tread base that still hasn't been correctly delivered or handled.

    • Initial Complaint

      Date:01/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company had slighted me 3 separate times in the past year. It is never my choice to work with them because they are B2B not B2C. XPO is 3 days late with their supposed delivery. They called me on Tuesday to schedule delivery for today. At 9am it says out for delivery. 5pm rolls through and it changes and says “waiting on customer to schedule” when we scheduled earlier in the week. After I call they said their driver broke their foot and couldn’t continue. I asked why they didn’t call me to tell me. They said “I don’t know” I asked if other customers on that delivery schedule were called and informed and they said “I don’t know” they do not care about customer time or money and only care about doing the bare minimum at the lowest cost possible. I am still without my item. If I was told I could drive 9 hours to go pick this item up and not have to deal with XPO I would. This complaint is on top of a previous horrific experience with IKEA where they missed 3 separate scheduled deliveries over 2 weeks. They were just unethical and are sorely in need of being bought by a respectable company and all management fired. I even think they spun their company off to form RXO because their reputation is so shattered. They don’t even take the time to address concerns on BBB which shows their priorities.

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company hired by The **** ***** to deliver my washing machine drove off my driveway and got stuck in my yard. They were driving a duley pickup truck with a trailer. They caused ruts in my yard that are 6 to 8 inches deep. They had to have a tractor pull them out. This has made it impossible to mow my yard where the ruts are and has just caused a mess in my yard. The ruts need dirt placed in them to repair the damage that they caused. This occured on 12-6-23 and I've been trying to contact them since then. The phone number that **** ***** provided me is not a working number. I have emailed them twice and have not got a response back from them. The claim # is ******************. Any help or guidance you can give me will be greatly appreciated.

      Thank you,
      ****** *****

      Customer Answer

      Date: 01/17/2024

      I apologize, but the pdf file attatched to this complaint was sent in error. It should not have been sent with this complaint. 

       

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 28th, 2023 XPO was scheduled to complete the task of taking the base of my ******* ********* up one flight of stairs and assembling the treadmill. An XPO team had already delivered the three boxes (on December 12th), but my staircase railing needed to be removed for the box to fit upstairs and the job be completed. I removed the railing, and rescheduled delivery/assembly to the 28th. The boxes have been sitting in my house for three weeks now. When the second team arrived, one young man did not even know what he was there for. He immediately laughed and said they were refusing to take the base upstairs, even though my order with XPO notes that I have stairs (according to the regional manager). I have now taken 2 days off of work to have this treadmill set up, and will have to take a third day off in January. I have lost the potential earned income of $480 (three days of work taken off) due to this. The workers were rude, smoking a vape in my face, showed up 6 hours late, and did not even attempt to complete their job. Both of their direct bosses spoke with me and were confused by why the two workers were refusing to do the job. It's despicable that XPO hires these lazy, incompetent employees. XPO is hired to deliver and lift large/heavy objects. It's incomprehensible why they have workers who are allowed to say "no, it's heavy" and not be reprimanded for it. I have wasted time and money waiting for this delivery to be completed, and I am seeking reparations from XPO for the distress and immense inconvenience this has caused me.

      Customer Answer

      Date: 01/09/2024

      Since initially filing this complaint, I had a new date set for setup of the equipment. 18 hours prior to the new date, XPO called and told me they were actually "unavailable" on the set date and did not have a new date to give me. I have waited 2 days since then, with no meaningful update and six ignored calls.

      Customer Answer

      Date: 01/09/2024

      Since initially filing this complaint, I had a new date set for setup of the equipment. 18 hours prior to the new date, XPO called and told me they were actually "unavailable" on the set date and did not have a new date to give me. I have waited 2 days since then, with no meaningful update and six ignored calls.

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ordered a gift for me on the 15th of December. XPO received it shipment and it was on a truck and made it to *********** *** ******, where it has been sitting since the 25th. It was scheduled for delivery on the 27th in ********. On the 28th I called and XPO stated there has been some weather delaying the shipment. Now it’s going to take until Tuesday January 2 before it will arrive if the weather holds. ****** shows that there has been no weather issues from the 26th till now that would delay this shipment. The XPO rep is as lier and this company is the worst.

    • Initial Complaint

      Date:11/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company (Justin Davis) said they would send me a check for damage that occurred when my washer was delivered to my second home at **** *********** **** ******** ***** ******** *****. I have called him several times and sent emails dating back to October 3, 2023. RE: Damage Claim # ************** Each time I called he said he isn't sure why I haven't received the check for $250???? He claims he will look into it. The check is to be mailed to my other home in Michigan. He said it would not be a problem. I called again today 11/8 and he said he has no idea what happened????? I asked if I could speak to someone else and he said no. My ******** address where the check is suppose to go is: **** **** **** ***** **** *********** ** ****** * think they are trying to scam me being I'm a senior Citizen. I have never heard of so many excuses and NO CHECK! Please help

    • Initial Complaint

      Date:10/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      XPO tried to deliver a damaged shipment to ******* on September 5, 2023
      (XPO has told us they would never pick up a shipment if damaged.)

      A complaint was filed by ******* in September with XPO for the damage of our shipment.
      No resolution to our claim has been confirmed.
      Pictures of the damaged shipment by XPO are attached.
      ******* is still waiting 7 weeks later for the claim to be processed.
      ******* has also asked where the damaged shipment is located, to possibly sort through the damaged shipment to see if anything can be salvaged.
      ******* has outstanding orders for customers.
      This is medical grade tubing that is used with medical ventilators.

      The contents of the shipment dollar amount is $15,280.22.
      ******* currently is without tubing, and the product has a 12 week lead time delivery.
      The vendor will also not accept an order from us until their invoice is paid.

      XPO keeps telling us the claim is under review, and there is nothing they can do about it.
      Numerous emails have been sent to XPO including the last email we would be filing with the better business bureau. ******* has not received a reply from the 3 employees on the XPO email.

      ******* would like XPO to pay for the shipment they damaged in the amount of $15,280.22, and XPO to issue a credit for the damaged freight invoice they are trying to collect from *******.

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 27, 2023 I paid $715.00 for a quote to pickup a freight package and deliver it to my home. This estimate was provided to me over the phone via the customer care team. Today, October 23, 2023, there was a charge added to my credit card for an additional 613.00. There was no explanation for that there would be an additional charges. How can they get a shipping charge so wrong that I end up paying twice the cost.

    • Initial Complaint

      Date:10/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The incident occurred while an XPO Logistics truck was en route to my aunt's residence. The delivery was initially coordinated through **** *****, under Claim Number ***********, and subsequently subcontracted to XPO Logistics company, which assigned a second Claim Number, ******. Due to the negligence of the driver, the truck was too tall to safely navigate under the power line connected to my house, resulting in catastrophic damage to my property.

      Despite my attempts to resolve this matter through proper channels, I have received minimal communication from both **** ***** and XPO Logistics. This lack of responsiveness, coupled with the poor treatment I have received throughout this ordeal, has exacerbated the situation and leaves me with no choice but to escalate the matter. Your company's handling of this incident has been nothing short of abysmal, and it is high time for a resolution.

    XPO Logistics, Inc. is NOT a BBB Accredited Business.

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