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Business Profile

Online Retailer

The Invincible Shoe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for The Invincible Shoe's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Invincible Shoe has 2 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company sent wrong item, not what I ordered and took way to long in shipping, I was needing shoes for work and it took so long I had to buy other shoes. Company has a 14 day refund policy and I notified them within that timeframe and they refused to honor the request

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 25th, 2025 I ordered a pair of steel toed shoes from the "The Invincible Shoe Company". I used thier measuring system provided to get the correct size. Upon receiving the shoesthey were approximately two sizes to large and very cheaply made. According to the companies return policy, posted on their website, it stated that i needed to contact them within 14 days of receiving my package and initiate a return. I contacted then the day I received it and was meet with constant delay. Finally they stayed due to warehouse issues they weren't accepting returns. As of thos report, I am STILL within my 14 day period. As of this time, they have stopped responding to me.i have included all texts between us. This company isnothing more than a scam and they need to be held liable for their lies

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a size women's USA11 and when they came in they were too small, I have sent 3 emails 4 chat messages, and 2 text messages asking for a refund and all i get is someone will email me in 24 hrs. No one ever does and I only have 14 days form the time they are delivered to get them returned. They clearly are ignoring me.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 27, 2024 I received my order from Invincible Shoe that contained 2 mis-matched sizes of women's shoes. One shoe was size 9, the other size 11. I contacted them using their online form, which was ignored. I followed up a week later by text. The response was once again delayed. They told me that their return policy was 14 days, and I didn't not contact them until day 15. They refuse to replace the mis-matched set of shoes.

    • Initial Complaint

      Date:01/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding Invincible Shoe: I ordered shoes for my son, The ******** style, in asphalt color, on 12/11/24. I have not yet received them. I sent them an inquiry via their website on 1/4/25 and have not yet received a reply. When I click the tracking number, it says "in process".

    • Initial Complaint

      Date:09/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of work shoes from this company. They charged my card and gave me a shipping number and have never shipped my shoes now they will not contact me in any kind of way or respond to me about where my shoes are or my shipment or giving me my money back this is a horrible company.

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of sneakers and they don't fit and they're too heavy. I tried contacting them by email calling and texting. I have read the reviews on this company and I believe it's a scam company. I would like my money returned.

    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shoes take forever to be delivered and this business somehow thinks it’s okay that they can send promotional emails almost daily but the moment that you need to contact their customer service, they take close to a week before ever responding. Horrible customer service and mediocre shoes at best!

    • Initial Complaint

      Date:07/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late June I ordered a pair of steel toed work shoes, they never came. They told me to file a shipping complaint but I had waited too long to do so. To me this was terrible customer service, it was like a computer was answering when I tried to contact them, it's been over a month and I got ripped off! Buyer beware!!! They never sent my shoes

    • Initial Complaint

      Date:07/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of shoes from this company on June 6, 2024. It took 3 weeks for me to receive the shoes. I paid $81.94, which included $9.99 shipping. When the shoes arrived, they were not even in a box, only a shipping bag. So, my husband wore them to work only to find out that they didn't fit, the toe area was too tight. I contacted the company to return them. It took several days to finally get an approval, but I received an RMA number to return the shoes. I sent them back, and had to pay the shipping, which was $10. They received them on July 12, 2024. After reaching back out to them, I finally received a refund on July 23, 2024, only to have it docked $10. My refund was $10 short!! In the meantime, I ordered another pair of shoes from them that was stated to be a "wider" shoe. The new shoe was even more narrow than the previous shoe. Again, I am having to pay to have them shipped back, as well, which was $11. When I receive my refund, it needs to be the full amount. I am out $30 additional dollars now SO FAR and have no shoes to show for it. It takes DAYS to get responses from them, and chat is the only way to communicate with them. They do not answer the phone, it is ALWAYS on a recorded message when you try to contact them by phone. Their website says they are available at 9:00 AM EDT, but yet they don't show up until 11:00 AM EDT every single day. This is the worst online buying experience I have ever had, not to mention the most costly. I am going to eat the return shipping costs, but my refunds need to be complete refunds, not partial refunds.

    The Invincible Shoe is NOT a BBB Accredited Business.

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