Complaints

This profile includes complaints for Eversource Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Eversource Energy

  PO Box 270 Hartford, CT 06141-0270

  
• 

  Eversource Energy

  247 Station Dr Westwood, MA 02090-2394

• 

  Connecticut Light and Power

  PO Box 650032 Dallas, TX 75265-0032

• 

  Eversource Energy

  Po Box 2010 West Springfield, MA 01090-2010

• 

  Eversource Energy

  1 Federal Street Building 111-4A Springfield, MA 01105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not approve a public benefits charge.This is not electric I used.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ###-###-#### for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on **************, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Eversource is a monopoly and is charging erroneous rates to it's customers. The whole company from the top down needs to be investigated as to their criminal like billing. Specifically needs to investigate Public benefits charges that is for money lost during COVID by people not paying their bills. The residents of ** that paid their bills should NOT be penalized for other’s inability to make payments. Eversource allowed it and they are the ones who need to take the loss they created. With the new charges, most of us aren’t going to be able to buy groceries, pay rent or our electric bill.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ###-###-#### for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on *************** as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

  Customer Answer

  Date: 08/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  this is a generic form aimed to please the BBB. The people that were unable to pay their bill during Covid are still now playing catch-up.why is Eversource double dipping? We the people do not need to be paying for electric vehicle equipment if we do not have electric vehicle equipment.
  

  We, the people do not want Eversource to continue to raise their rates. You are a monopoly!

   

  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/29/2024

  We appreciate how challenging the increase has been for our *********** customers, especially during this incredibly hot summer when we’ve had to use more electricity to keep cool. Public Benefits pay for many valuable programs to customers, including assistance and energy efficiency programs, as well as state-mandated power purchase agreements, which are vulnerable to market forces, and make up the largest part of this increase.
  
  While we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed solutions to the ratemaking process that will better reflect real-time costs, help prevent the kind of rate swings we’re seeing now and create bill stability for our customers. To learn more about the Public Benefits portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not alleviate the burden you are feeling now. If you are having trouble paying your bill, we have more programs and assistance available than ever before to help. Even if you haven’t qualified for assistance in the past, please reach out to us at ###-###-#### for one-on-one support with enrolling in our flexible payment plans, energy efficiency programs and other available financial assistance – including a discount for electric bills. We also encourage you to monitor supplier rates on *************** as you may be able to find a lower supply rate, which can help lessen the impact of the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  An increased charges on my eversorce bill. I am being cg=harged almost a $100 what should be set as a doing a business expense. I am a single mother who barlly makes ends meet. I alway pay my bills on time, but because of this I am being penalized and I have to pay for all of those who didn't pay their electric bill.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ###-###-#### for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on **************, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We're being forced to pay into a public benefit on our electric bill, on top of already unfair rate hikes. They are forcing us to contribute charitably and if we don't, they'll turn off our electric. This is unfair.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ###-###-#### for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on **************, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource has no right, nor my consent or permission for charging me for their choice to give free electricity to people who couldn’t afford it!

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ###-###-#### for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on **************, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe the forced public benefit fees Eversource of ** is forcing customers to other people's bills during covid, as well as electric vehicles charging upgrades, along with other increases, not solely on just the electric fees we do use is in violation of its customer base and antitrust laws, etc. Our bill increased 25% for the August bill, and **** is also to blame for these fees. We have the EV increases and rate increases forthcoming! This should libel to criminal charges and they need to drop these added fees from their bills. Please investigate! No other states are doing this! We can't afford this! Thank you!

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ###-###-#### for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on **************, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being charged for others bill.
  100 plus every month.
  No option to not pay.
  Being charged to install EV Chargers when I do not own nor want to own an EV.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our Connecticut customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit e***********************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ###-###-#### for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on **************, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's unfair to make me pay for public benefits. They added an additional charge without my consent.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ************ for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on EnergizeCT.com, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric bill was grossly higher than any of my past bills. They added the Public Benefits Charge that made my bill $525.00 for 1 month. I live in a one bedroom small home. My husband is out of work. This is not manageable, affordable or even remotely fair. How am I supposed to afford electric and oil? I can't. I want this disgusting fee removed from my bill for last month and for any future bills. We need help. Please help.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at 800-286-2828 for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on **************, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eversource is a monopoly and is charging erroneous rates to it's customers. The whole company from the top down needs to be investigated as to their criminal like billing. Specifically someone needs to look into the Public benefits charges and if what Eversource is charging their customers they continue to disrespect is legal. We know it isn't ethical.

  Business Response

  Date: 08/26/2024

  We appreciate how challenging the increase
  has been for our *********** customers, especially during this incredibly hot
  summer when we’ve had to use more electricity to keep cool. Public
  Benefits pay for many valuable programs to customers, including assistance and
  energy efficiency programs, as well as state-mandated power purchase agreements,
  which are vulnerable to market forces, and make up the largest part of this
  increase.
  
  While
  we don’t have any control over the costs creating this increase, we agree that there needs to be change. We’ve proposed
  solutions to the ratemaking process that will better reflect real-time costs, help
  prevent the kind of rate swings we’re seeing now and create bill stability for
  our customers. To learn more about the Public Benefits
  portion of your bill and our proposals, please visit ************************.
  
  We recognize the proposed solutions do not
  alleviate the burden you are feeling now. If you are having trouble paying your
  bill, we have more programs and
  assistance available than ever before to help. Even if you haven’t qualified
  for assistance in the past, please reach out to us at ###-###-#### for
  one-on-one support with enrolling in our flexible payment plans, energy
  efficiency programs and other available financial assistance – including a
  discount for electric bills. We also encourage you to monitor
  supplier rates on **************, as you
  may be able to find a lower supply rate, which can help lessen the impact of
  the Public Benefits increase.