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Business Profile

Insurance Companies

The Hartford Financial Services Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for The Hartford Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hartford Financial Services Group, Inc. has 82 locations, listed below.

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    Customer Complaints Summary

    • 742 total complaints in the last 3 years.
    • 253 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,

      In February 2025, I signed up through **** for a combined home and auto policy. As it typical the auto would come out my of checking and the home would be handled by escrow. I went to MyCoverageInfo and made the update so that ****, my mortgage holder would be authorized to pay the Hartford.
      Shortly thereafter, the policy was paid by **** escrow (who has sole agency to pay) at the amount of $1,011 directly to the Hartford.
      Sometime after that, the Hartford increased the total cost of the policy from $1,011 to $1,051 (roughly $40 higher than I agreed to). I was unaware of this and would have happily agreed to it if an updated contract was sent to me to sign.
      In April 2025, my Hartford Homeowners Policy was cancelled over the $38-40 gap.
      In early June 2025 I received a notice from **** Mortgage that unless I had mortgage and hazard insurance, they would be obligated to purchase it for me to protect their investment in the mortgage (billing me $2600 for an annual policy). This was my first awareness of any problem with my insurance coverage from the Hartford.
      I checked my policy online and confirmed it was cancelled. Meanwhile, my auto policy was intact drawing directly from my credit union account. To my frustration, the Hartford also increased my monthly auto policy bill from roughly $195.00 a month to $238.67. That’s an 18% increase for no added benefit to me.

      Additional details can be provided about the experience with Hartford online and over the phone.

      The current state is all upside for Hartford.
      - Hartford was given money that collected interest on from escrow
      - Hartford is making another 18% from me on the same coverage policy for auto
      - Hartford is derisked from any coverage or claims for my home
      - Hartford determined that hanging up on a customer was the easiest and cheapest way to address the issue

      Business Response

      Date: 07/01/2025

      Thank
      you for bringing this matter to our attention. I contacted them directly to
      address their concerns regarding the policy cancellation. 

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has VERY BAD CUSTOMER SERVICE, the reps. overtalk the customer, they argue when there isn't an argument in the discussion, they are very bad at answering questions and they talk down to you as if you have never had insurance before and don't know how to manage your monthly responsibilities. I WOULD NOT RECCOMEND THIS COMPANY TO ANYONE FOR ANY REASON. I signed up for car insurance in December of '24, received a quote for monthly installments and discovered right away the amount quoted was incorrect. In chasing the actual monthly amount, I decided to increase the amount of insurance on the vehicle and thought I understood the amount for the monthly installment. Because they charge each customer $8.00 dollars a month EXTRA for paper monthly billing this of course increases the monthly installment. It does not take long for you to be in the rears and this of course is a bad thing as it can be used as an excuse to deny a claim if anything were to happen while driving the car.
      When I called to try and nail down a late fee as well as owing $10.00 for 22 days on the account, I could not get a direct answer to my questions from "Typhanie" who enjoys overtalking you on the phone and when you try to communicate that you still have a question about a matter of fact she loves to interrupt and claim she has answered your question. It boggles the mind how another person can peer into your mind and know something like that. It also SCREAMS we hired an imbecile, a.k.a. uneducated inner-city failure, to answer our phones and argue with our customers. According to "Typhanie" there is not any grace period when sending in the monthly payment, i.e. it's due on the 1st of the month and yours arrives on the 2nd of the month (literally) so your late and you get dinged. But, according to "Jennie" there is an 8-day grace period.
      Either way your wrong, if you use your banks payment service IT'S BAD and you should use their auto-deduct which has numerous complaints of OVER-CHARGE.

      Business Response

      Date: 06/23/2025

      **** *** ****


      ******* *********
      ******* ********** **********
      ****** ******** ******* ****                                                 
      ** ****** ****
      ********* **  *****


      ***      ******** *****                                ******* *******
                  ****** ******** ****** *****             ********

      **** ******* **********

      I am writing in response to your June 10, 2025
      letter on behalf of *** *******.  We have
      reached out to *** ******* directly to address his concerns.

      Thank you for bringing
      this matter to our attention. Please reach out to me if you have any additional
      questions. I can be reached by phone at ###-###-####, extension *******, by
      mail at the address below, or by email at L***********************************.

      Sincerely,

      Kishala B**********

      Kishala B**********
      Consumer Affairs
      Consultant
      ******** ****** ****** ********* *******

      The Hartford
      *** ******** ****** *********                                                                                         
      ********* ** *****    

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My auto policy with aarp the Hartford ending on 01/30/25 and i called their customer service and asked if they had a lower rate for me to renew my policy and the customer service rep advised me no they did not and i advised the customer service rep i will be cancelling and not renewing my policy with them. I got a new policy on 01/29/25 with progressive. i got an invoice bill dated 4/17/25 from the hartford stating policy cancelled for non payment , but they covered me through 02/26/25 and i owed them $210.00. I do not owe them this amount due to i did not renew the policy and it is against the law to have the same cars covered under two different auto insurance companies, I have not been able to speak with a manager and the customer service reps have been very rude to me concerning this issue. i ask to file a complaint and i have not been allowed to do this . i am always told no manager is available and they say they will have a manager call me back and i never get a call back. I get a different answer when i call them about this issue the last csr advised me that underwriters denied waiving the fee because i did not get the same auto policy coverage with progressive that i had with them that make no sense to me. i believe this is how they get additional money out of people when they choose not to renew with them. i will not be paying for something i do not owe

      Business Response

      Date: 06/06/2025

      **** ** ****

      ******* *********
      ******* ********** **********
      ****** ******** ******* ****
      ** ****** ****
      ********* **  *****

                              ***      ******** ***** ***** ****
                                          ****** ******** ****** *****  ********

      **** ******* **********

      Thank
      you for your May 30, 2025 letter on behalf of *** ****.

      We
      are currently working with this customer to address the concerns she shared
      regarding her auto policy.

      We
      appreciate you reaching out to us in an effort to assist *** ****.  If you have any other questions, I may be
      reached directly, toll free, at ###-###-####, extension *******.

      Sincerely,

      Kishala B**********

      Kishala
      B**********
      Consumer
      Affairs Advocate 

      Nutmeg
      Insurance Company
      *** ******** ****** *********
      ********* **  *****

      Customer Answer

      Date: 06/13/2025

      Thank you for your help The Hartford Insurance Company has agreed to adjusting my account to a 0 balance 

    • Initial Complaint

      Date:05/08/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Policy Number: 55*********

      Dear Better Business Bureau,

      I am writing to report an unjust cancellation of my auto insurance policy by The Hartford, which has caused serious issues with the *** and damaged my record as a responsible policyholder.

      On August 23, 2024, I paid The Hartford $1,063 in full using my debit card ending in 3319. That card was later lost and canceled. I then provided my checking account information, and on December 16, 2024, The Hartford successfully deducted $277.00 from checking account ending in ****.

      Despite this, on March 3, 2025, The Hartford attempted to charge $1,751 to the canceled debit card instead of the active checking account, resulting in a declined transaction. I received no notification—no call, email, or letter—about the cancellation. I only learned about the lapse on May 5, 2025, after receiving a *** letter requesting an ****** and a letter from Hartford requesting payment and on back cancellation.

      When I contacted The Hartford, I was told the policy had lapsed in March. I was shocked. The representatives were unhelpful, blamed me, and refused to escalate my case. No supervisor was available, and I was treated as if I were being dishonest or negligent, despite doing everything required.

      This has led to *** penalties, increased insurance costs, and damage to my clean insurance history. I was with Farmers Insurance for over 20 years without a single late payment. This situation has caused emotional and financial stress due to The Hartford’s internal failures.

      I respectfully request:
      1. Immediate reinstatement of my policy, and
      2. A formal letter and ****** sent to the *** stating the lapse was not my fault.

      I can be reached at ###-###-#### for follow-up.

      Business Response

      Date: 05/09/2025

      *** ** ****


      ******* *********
      ******* ********** **********
      ****** ******** ******* ****                                                 
      ** ****** ****
      ********* **  *****


      ***      ******** *****                                ******* *******
      ****** ******** ****** *****              ********

      **** ******* **********

      I am writing in response to your May 8, 2025
      letter on behalf of *** *******. We have reached out to *** ******* directly to
      address her concerns.

      Thank you for bringing
      this matter to our attention. Please reach out to me if you have any additional
      questions. I can be reached by phone at ###-###-####, extension *******, by
      mail at the address below, or by email at ************************************.

      Sincerely,

      Kishala B**********
      Consumer Affairs
      Consultant
      Hartford Insurance
      Company of the Southeast


      The Hartford
      *** ******** ****** *********                                                                                         
      ********* ** *****     

      Customer Answer

      Date: 05/16/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I greatly appreciate Ms. Kishala B********** expeditiously responses and resolutions. 



      Sincerely,



      ******* *******

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/5/202 contacted The Hartford arrange transfer automobile service to **** Auto. Policy implemented on 1/3/2025. Quoted 6-month policy coverage for $1710 required to authorize monthly electronic withdrawals, initial payment of $344, subsequent 4 additional payments of $342. Requested and was granted policy with Uninsured Motorist Reduced Bodily Injury 100/300 thousand and Property Damage 25 thousand, medical payment coverage 1 thousand. At this time I provided bank information for immediate withdrawal of 4 additional payments of $342 plus $2 per on 4th day of month until 5/4/25. I received endorsement of policy outlining the agreement, terms of coverages and withdrawal dates. On 11/25/2024 I received the endorsement along with document package requiring my signature authorizing and implementing policy of which I promptly returned. After policy being enforced and 3 payments being made without incident I received amended endorsement raising policy to $1866 because supposedly I did not return the requested documents, 3/6/25 I spoke with customer service whom informed me that docs were missing and that they were forwarding document to return coverage to original agreed upon amount of $1710. I promptly returned the document as requested, policy amount did not change from $1866 as promised. Since then I have spoken to customer service regarding the matter until speaking with supervisor on 3/18/2025 that emailed docusign document for signature showing policy increase of $21 total due to GA Law guidelines; in total. I received US mail corrected endorsement $1710. On this date I received 4 different endorsement showing 3/12/20 $1866, 3/20/25 $1832, 3/13/25 $1832, 3/24/25 $1866. Hartford raised my uninsured property insurance to 100 thousand without my authorization of which I stated over and over I never signed up for this amount.
      My monthly premium increased to$407 for 4/4/25, $368 for 5/4/25 from initial payment of $344 per month.

      Business Response

      Date: 05/07/2025

      *** ** ****
      ******* *********
      ******* ********** **********
      ****** ******** ******* ****
      ** ****** ****
      ********* **  *****

                                      ***        ******** ***** ******* *****
                                                    ****** ******** ****** *****  ********
      **** ******* **********

      Thank you for your April 30, 2025 letter on behalf of ***
      *****.

      We are currently working with this customer to address the
      concerns he shared regarding his auto policy.

      We appreciate you reaching out to us in an effort to assist ***
      *****.  If you have any other questions,
      I may be reached directly, toll free, at ###-###-####, extension *******.

      Sincerely,

      Kishala
      B**********
      Kishala B**********
      Consumer Affairs Advocate 
      ****** ********* *******
      *** ******** ****** *********
      ********* **  *****

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my policy on Feb 14, 2025. They debited my checking on Feb 10. $200.00 for a monthly amount. I got new insurance on Feb. 12. The sent me a bill for $67.17 for service 2/15-3/06. The wanted declaration page and sign document. I did that o March 4. Today I get another bill for the same amount only it is past due notice. I called them they told me I don't owe 67.17 anymore. It is 47.17 for Jan. To Feb. Believe me it isn't the money. It is how they handle a customer that cancels the contrat. They over charge me because I have Kia. I didn't have full coverage. The bill states I will be sent to collections. I have a 822 credit rating. I am so upset with them. Now they want me to wait for a new bill. I just don't trust them. Please help.

      A

      Business Response

      Date: 04/16/2025

      Thank you for bringing this matter to our attention. I was unable to reach her by phone, so a letter has been mailed to address her concerns regarding the auto policy bill.

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom this may concern,

      I communicate with you at this time regarding an issue surrounding a refund due to me from my former homeowner's insurance policy. For about a year now, I have been inquiring, to no avail.

      I cancelled an active/up-to-date policy with The Hartford Insurance Company, (Hartford); resulting from this cancellation, is a sizeable refund, $2,318.00 due to me. Hartford stated a refund check was issued in my name; however, I never received it.

      A refund check #********** was presented to **** ** ******* and cashed. I contacted **** ** ******* regarding this check, and they only deferred me back to Hartford. Finally, after a couple cycles of back and forth, Hartford started a fraud investigation that is still unresolved to date.

      I have taken the liberty to include correspondence that contain dates and details giving evidence of the timeline involved as well as the number of attempts for resolution. Attached, please find a letter from Hartford stating check #********** was issued in my name. Also find attached a copy of the check issued by Hartford. So, Hartford is stating their issued check was intercepted and made payable to someone else. I am not acquainted nor affiliated to the person whose name appears on this check.

      Also, attached are follow-up communications and the last attempt to settle this dispute, to no avail. I believe a statute of limitation is counting down. Now I petition Better Business Bureau for assistance is help resolving this situation.

      Any assistance or advisement you can lend to this situation is greatly appreciated. My contact information is as posted below, should you need to contact me further information.

      ***** ****** *******
      **** ** ******* ***.
      ******** ** *****
      ###-###-#### phone
      ***********************

      My daughter is my acting power of attorney (document attached). Her contact information is as followed:
      ******* Hardy
      ###-###-#### cell

      Thanking you in advance for your support and kind assistance.

      Business Response

      Date: 03/31/2025

      ***** *** ****

      ******* *********
      ******* ********** **********
      ****** ******** ******* ****
      ** ****** ****
      ********* **  *****

                                      ***          ******** ***** ***** **************
                                                      ****** ******** ****** *****  ********

      **** ******* **********

      Thank
      you for your March 27, 2025 letter on behalf of *** ******.

      We
      are currently working with this customer to address the concerns she shared
      regarding her home policy.

      We
      appreciate you reaching out to us in an effort to assist Ms. ******-*******.  If you have any other questions, I may be
      reached directly, toll free, at ###-###-####, extension *******.

      Sincerely,

      Kishala B**********

      Kishala
      B**********
      Consumer
      Affairs Advocate 
      ******** ********* *******
      *** ******** ****** *********
      ********* **  *****

      Customer Answer

      Date: 04/17/2025

      ***** *********************** *************************
      ***** ********** ***** *** **** **** **
      *** ********** ***********************
      ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

       

      To whom this may concern, 

       

      Thank you for your intervention with this financial infraction I had experienced. This is to inform you that I received my refund in full and it had been deposited into my account.

       

      Without your intervention, this success was seemingly out of reach. That is precisely why I felt the need to ask for your assistance. A notable organization such as yours usually yields great results. Your reputation is so well deserved. 

       

      I am so appreciative for your contribution in resolving this matter. Thank you once again. 

      Customer Answer

      Date: 04/17/2025

      ***** *********************** *************************
      ***** ********** ***** *** **** **** **
      *** ********** ***********************
      ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

       

      To whom this may concern, 

       

      Thank you for your intervention with this financial infraction I had experienced. This is to inform you that I received my refund in full and it had been deposited into my account.

       

      Without your intervention, this success was seemingly out of reach. That is precisely why I felt the need to ask for your assistance. A notable organization such as yours usually yields great results. Your reputation is so well deserved. 

       

      I am so appreciative for your contribution in resolving this matter. Thank you once again. 

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint against The Hartford Financial Services Group Inc, ******* **:

      When signing for a HELOC with ********** **** in August/September 2024, we were asked if we wanted a quote for homeowners insurance with Hartford and we agreed. We also made it very clear that we did not want to purchase anything, but would only be getting a quote. We did not sign anything for homeowners insurance.

      We started getting bills for homeowners insurance and called multiple times saying we did not authorize Hartford for any insurance, we already had homeowners insurance with a different company. They continued to bill us and eventually sent us to collections (***** * ****** ***).

      In my opinion, this is clearly a scam. I believe aomeone made money off of this. We will also be filing a complaint with the ******* ******** ********* office and will be seeking monetary damages if this has any negative affect to our credit ratings.

      I am being billed $428.00 and I will not pay a cent. I do not know if this has hit or will hit my credit report.

      These charges and any and all of my information needs to be removed from Hartford.

      Business Response

      Date: 03/27/2025

      ***** *** ****

      ******* *********
      ******* ********** **********
      ****** ******** ******* ****
      ** ****** ****
      ********* **  *****

                                      ***          ******** ***** ***** ******
                                                      ****** ******** ****** *****  ********

      **** ******* **********

      Thank
      you for your March 24, 2025 letter on behalf of *** ******.

      We
      are currently working with this customer to address the concerns he shared
      regarding his homeowner’s policy.

      We
      appreciate you reaching out to us in an effort to assist *** ******.  If you have any other questions, I may be
      reached directly, toll free, at ###-###-####, extension *******.

      Sincerely,

      Kishala
      B**********

      Kishala
      B**********
      Consumer
      Affairs Advocate 
      Hartford
      Accident and Indemnity Company
      *** ******** ****** *********
      ********* **  *****

      Customer Answer

      Date: 03/28/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:03/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THESE PEOPLE WILL NOT STOP SENDING ALL THESE ADVISTEMENTS AND JUNK MAIL! WITH NO OPTION TO ASK THEM TO STOP. I'M SICK OF IT! STOP SENDING ANY MAIL OF ANY KIND TO THIS ADDRESS! I DO NOT CARE WHO'S NAME IS ON IT!

      Business Response

      Date: 03/14/2025

      Thank you for bringing this matter to our attention. 

      We have removed the address and all associated names from both our mailing list and ******. We apologize for any frustration this may have caused and ask for your patience as it may take up to 90 days for the mailings to stop completely.

    • Initial Complaint

      Date:02/24/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After receiving numerous invitations from the insurance company to bundle our insurance, we finally accepted their invitation, and we were told that our home was insured. By mail we received a letter informing us of an inspection to come, of our residence. The letter did not state that the inspection could affect the status of our policy and we thought it to be a formality. We were never informed of the possibility of cancellation of our policy due to the inspection results. This was never communicated in writing or verbally at any time. We were also not on their paperless communication program and should have received written communication and a policy, neither of which was received. A week prior to receiving notice of cancellation of our policy on 2/18/25 (see enclosed copy), I contacted the insurance company to insure our coverage since we were to receive a bundle discount (I wanted to make sure our premiums billed were correct). The employee we spoke with assured us that all was well and we did receive our discount. A week later we were infor\med that in 10 days our policy would be cancelled. The inspection notification was dated 12/15/24 (see enclosed copy). There is no way that it should have taken 2 months to complete the inspection, and then give us 10 days to find new coverage after deciding to cancel our policy. After receiving the cancellation notice, I called the insurance company to inquire as to why we did not receive any prior paperwork regarding potential cancellation. I was told that this was forthcoming. I proceeded to tell the customer service representative that it did not make sense to send such information, after a decision has been rendered. I never received a reply that made sense from the customer service representative, and I informed her that I would seek legal counsel and file a complaint

      Business Response

      Date: 03/07/2025

      ***** ** ****


      ******* *********
      ******* ********** **********
      ****** ******** ******* ****                                                 
      ** ****** ****
      ********* **  *****


      ***      ******** *****                     ****** *********
      ****** ******** ****** *****              ********

      **** ******* **********

      I am writing in response to your February 24,
      2025 letter on behalf of *** *********. We have reached out to *** ********* directly
      to address his concerns.

      Thank you for bringing
      this matter to our attention. Please reach out to me if you have any additional
      questions. I can be reached by phone at ###-###-####, extension *******, by
      mail at the address below, or by email at ************************************.

      Sincerely,

      Kishala B**********

      Kishala B**********
      Consumer Affairs Advocate
      Nutmeg Insurance Company


      The Hartford
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