Business Profile

Insurance Companies

The Hartford Financial Services Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for The Hartford Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

742 total complaints in the last 3 years.
253 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found it interesting that when I opened this site, I found the first three complaints (I didn't read further) are the same complaint I have. 36 days after purchasing auto coverage, The Hartford informed me by email that I had failed to complete the necessary paperwork to verify my PIP coverage. They changed my policy, increasing my premium significantly. The Hartford was unwilling to provide any relief, so I filed a complaint with *** ***** ** ******** ****, ironically at the suggestion of a senior supervisor at The Hartford. They were of no help. I contacted **** who endorses The Hartford. They were of no help. Last week The Hartford cancelled my policy. As they had all the leverage, I paid the additional premium.

I have a six page document detailing my interactions with The Hartford. I've attempted to attach it as a PDF file, but an error occurs. I'm guessing the file to to large to upload.
Business Response
Date: 01/30/2025
******* *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ***** ******
****** ******** ****** ***** ********

**** ******* **********

I
am writing in response to your January 23, 2025 letter on behalf of *** ******.
We have reached out to *** ****** directly to address his concerns.

Thank
you for bringing this matter to our attention. Please reach out to me if you
have any additional questions. I can be reached by phone at ###-###-####,
extension *******, by mail at the address below, or by email at ************************************.

Sincerely,

Kishala B**********

Kishala
B**********
Consumer
Affairs Advocate
Hartford
Insurance Company of the Southeast

The
Hartford
One
Hartford Plaza, HO-1-19-3
Hartford,
CT 06155

Customer Answer
Date: 01/30/2025
I have no rebuttal. I have fought the good fight but The Hartford has worn me down and played their trump card by cancelling my policy. In order to reinstate it I had no other option but to pay the additional unjustified (in my opinion) premium they were charging me. The argument they present relative to why they must charge the additional premium does not pass the reasonable test with me, but in the end David doesn't always take down Goliath. End of story.
Initial Complaint
Date:01/23/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially spoke with a Hartford representative in early January about switching my auto and home insurance and was quoted an amount to bundle both. In subsequent calls over the next few days the price changed at least two times for various reasons including that 1) the intial quote was just an estimate and 2) we had some other person in as an aarp member and not you and the discount is lower. I also had a discussion around the PIP opt out since i live in michigan and that my auto policy would be lower by a specific amount once i completed the paperwork after paying for my policy. Despite my uneasiness with this I continued to switch on 1/11/25. After paying for the policies in full a few days later i learned that the savings amount from the PIP opt out was actually less than what was promised over the phone. And further to that, I also learned that my policy would go up over $500 because I had to add my child as a driver despite that fact that he is away at school and doesn't have a car and will also be moving out of state upon graduation this spring. And to make my surprise even more there were specific questions about my son at the time of quoting so i believed not having him on the policy was fine. I have read through many complaints with them and these misleading practices are not unusual.
Business Response
Date: 01/28/2025
******* *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ***** **
****** ******** ****** ***** ********

**** ******* **********
I am writing in response to your January 23, 2025 letter on behalf of *** **. We
have reached out to *** ** directly to address his concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company of the Southeast
The Hartford
*** ******** ****** *********
********* ** *****
Customer Answer
Date: 01/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to make it clear that for both of my concerns regarding the PIP exclusion price and the addtion of my son as a driver it was acknowledged by the Hartford representative that their call center personnel were at fault for not effectively and factually communicating the details in both cases.

Sincerely,

***** **
Initial Complaint
Date:01/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was already an auto policy customer. Signed up for home policy end of Nov. 2024. I aways pay policies in full to avoid any additional fees. The Hartford rep told me there would not be any additional fees for paying the home policy monthly. I reviewed my account online and charged an additional $8 monthly service fee in Dec. I tried to call Hartford on Jan. 16th and 17th based on their hours online, but office was closed. Next pay Jan. 21st, charged another $8. I finally spoke to Hartford to make full payment of remainder balance. Hartford did not credit me $16. The hours of operation on Hartford's website is incorrect.
Business Response
Date: 01/27/2025
******* *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ***** ********
****** ******** ****** ***** ********

**** ******* **********
I am writing in response to your January 21, 2025 letter on behalf of *** ********. We
have reached out to *** ******** directly to address her concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company ** *** *********
The Hartford
*** ******** ****** *********
********* ** *****
Business Response
Date: 01/27/2025
******* *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ***** ********
****** ******** ****** ***** ********

**** ******* **********
I am writing in response to your January 21, 2025 letter on behalf of *** ********. We
have reached out to *** ******** directly to address her concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company ** *** *********
The Hartford
*** ******** ****** *********
********* ** *****
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:01/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with the Hartford to bundle auto and homeowners insurance. I have been an auto insurance customer for several years. I signed up with homeowners maybe three or four months ago. This was all online. On November 27 I received a letter in the mail from the Hartford stating that my homeowners insurance would end on December 30. I had no idea what they were talking about because I had not received anything from them. I called and was told that they emailed me twice. I checked my trash and spam and no email. At this time she told me there were three repairs that needed to be done And that those emails had indicated what was needed. I kept telling her I did not receive any emails. Why would I pretend I had not received emails when my insurance is at stake?
I spoke to a few different different people over the course of a week or so. The last one I spoke to assured me that if everything was underway by December 30, I would be OK. I resolved two of the three issues. These were 1. extending a pipe from the air conditioner downstairs to the drain and 2. Having buckled concrete fixed at the bottom of my steps in the front. The third one was a new kitchen floor. I sent photos on December 28 of the first two repairs. On the 30th I sent a photo of my kitchen floor about 2/3 finished. I reminded them that I had only less than a month to do this and it was December, which is a difficult time.
I received an email a few days later stating my insurance was canceled because I did not comply with the repairs. I called again and spoke to someone, who told me they had not received any photos. I resent the photos. The representative basically said “ well it’s too late. It’s already canceled.”
I don’t know if this case justifies any legal action, but I want to complain and register this complaint even if I am starting with a new insurance company.
They did not accept me stating I hadn’t received the emails, then they did not believe that I had sent them photos.
Business Response
Date: 01/16/2025
******* *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ***** *********
****** ******** ****** ***** ********

**** ******* **********
I am writing in response to your January 13, 2025 letter on behalf of *** *********. We
have reached out to *** ********* directly to address her concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company of the Southeast
The Hartford
*** ******** ****** *********
********* ** *****
Customer Answer
Date: 01/16/2025

Complaint: ********

I am rejecting this response because: I was given inaccurate and conflicting information and was not taken seriously with my complaints.

Sincerely,

***** *********
Business Response
Date: 01/29/2025
******* *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ***** *********
****** ******** ****** ***** ********

**** ******* **********
We have reached out again in writing to ************ and confirmed, as previously
communicated, we explored all available options. We have provided an appropriate conclusion
based on our thorough and comprehensive investigation. Unfortunately, our resolution does not
match her desired outcome, and there are no additional resolutions available.
Please reach out to me if you have any additional questions. I can be reached by phone at ****
********, extension *******, by mail at the address below, or by email at
************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
Hartford Insurance Company of the Southeast
The Hartford
*** ******** ****** *********

********* ** *****
Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/7/2024 I signed up for a new auto insurance policy through **** Hartford Insurance. I paid the fee and electronically signed a few documents and as far as I new I was set for my new policy to start on 1/8/25. Hartford then sent a few documents for me to sign at home and send back. I signed the documents and sent them back to Hartford. Then on 1/2/25 a corespondance was sent stating that I had missed one document. So they changed my policy and increased my premium by 850 dollars. I was shocked. I contacted them the next day and after 45 minutes of being on hold a spoke to a lady that told me I had missed a signiture on one of the decleration pages. She then explained to me that I could download the documents from the site, resign them and fax them back and the initial policy would be restored and I would not owe the extra 850 dollars. So the following day I signed and faxed back all documents. I just recieved the corespondance on 1/8/25 and they recieved all documents but reduced the total by 47 dollars. So instead of an 850 dollar increase it was 803 dollar increase. So no the original quote that I paid for was not restored. Not to mention I had to join **** to get insurnce through them. Wasted 30 dollars on that. I don't understand how an insurance company can suck you in on one price then raise that price after the policy was paid in full by 850 dollars for no reason a few weeks later, mind yiou before the policy started, for no apparent reason. This is a deceptive preditory practice that is not honerable and seeks to take advantage of older adults. Well not this one. I am calling tomorrow to cancel this policy and I will never seek insurance through this company again.
Business Response
Date: 01/15/2025
******* *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ****** *******
****** ******** ****** ***** ********

**** ******* **********
Thank you for your January 9, 2025 dated letter on behalf of *** *******.
We are currently working with this customer to address the concerns he shared regarding
his former auto policy.
We appreciate you reaching out to us in an effort to assist ** *******. If you have any
other questions, I may be reached directly, toll free, at ###-###-####, extension
*******.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
****** ********* *******
*** ******** ****** *********
********* ** *****
Customer Answer
Date: 01/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:01/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 19 2025 I went through the quote process for auto insurance to start on JAN 1 2025. The agent gave me the policy number *********** and said I was all set, would get a package in the mail and could activate my online account prior to receiving the package at anytime using the policy number, Well come JAN 6th I go to check my account and set up auto payments and such to find it saying the number is invalid. Called the number they provided and surprise your agent never activated the policy so You dont have any insurance. And I had already cancelled my last insurance as I have done in my over 30 years of being a driver and car owner. So now as a consumer all I get is the generic corporate response, of a sorry from their worker who obviously cant go against policy that they have which was that I can not start insurae with them now because I am lapsed in insurance so they wont cover me, (the usual you are a criminal and we need to protect ourselves from the bad people that would get insurance only if they had an accident then try to claim something) But my 30 years paying our to insurance got me didly squat and now I am begging the old insurance ****** to take me back.
Business Response
Date: 01/09/2025
Thank you for bringing this matter
to our attention. I’ve contacted him directly to resolve his concerns regarding the policy.
Initial Complaint
Date:12/24/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had my auto insurance with The Hartford for over 15 years. On November 20, 2024, I paid my auto premium of $2,269. I contacted The Hartford on November 15, 2024, prior to my annual renewal payment due date of November 24, 2024, I was exercising my right to receive lower auto premium by reduction of PIP coverage as allowed for the ***** ** ********. I was directed by customer service to complete the necessary documentation for the reduction and include letters from my and my spouse's health care provider verifying we qualify for the reduction based on our coverage. Customer Service walked me through each section of their forms and directed me how to upload to their site to get to the underwrighting department and include my health insurance letter/certificate. Shortly after, I received a letter indicating they needed more information. I continued to call Customer service consistently who misdirected me with the wrong information countless times, over and over, some dates noted 11/5 Katlyn; 11/14 Travis; 11/15 Loraine; 11/18; 12/6 Joseph; 12/13; 12/17 Sanisha; 12/19; all contacted in going forward for the reduced PIP coverage. Finally on 12;21 no answer; 12/21 Jestiny; indicated it looked correct to her and she sent notes to underwriters. I received a telcall from underwriter on December 23, 2024. She indicated this was still wrong information and had me refill a document to what she needed. I sent it while on the line & the underwriter acknowledged she had what was needed. However, due to all the false guidance constantly from the customer service unit, since mid November, the underwriting said that it cannot have policy be retroactive to the beginning of the policy, but it will be effective today. Customer service continually misdirected the wrong information causing this delay. This is short of harassment. I wish this to be retroactive back to November 24, 2024 since the delay was due to consistant misguided Customer Service direction.
Business Response
Date: 01/02/2025
Thank you for bringing this matter
to our attention. I have contacted the customer directly to resolve her concerns.
Initial Complaint
Date:12/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Hartford insurance has terrible reviews online with good reason-they deny and cancel insurance because they are interested in money, not providing insurance services like they claim. There should be action taken against them.

We bought a house in *********** and worked with a broker to find home insurance. Our best rate was with hartford-strangely they asked if they could inspect the home, despite us already providing a home inspection report from when we purchased the house. Our broker said it was odd but we should continue.

The inspector came and couldn’t get over how beautiful our house was. He asked about why we had chosen it and thought it was a great investment.

A month later we get a denial of coverage from Hartford with limited time to find new options. The reason? Because our neighbor had a chain link fence and because the two steps to the front door dont have a handrail which isnt required in **.

The customer service reps was cold and unkind and our broker said he’d never experienced anything like this before.

Hartford is a scam company. They should not be getting benefits or tax breaks when they are denying coverage and taking advantage of consumers. If they don’t want to offer insurance, they shouldnt brand themselves as an insurance company. Be transparent and honest. Otherwise you are a crook.
Business Response
Date: 12/31/2024
******** *** ****

******* *********
******* ********** **********
****** ******** ******* ****
** ****** ****
********* ** *****

*** ******** ***** ****** ****
****** ******** ****** ***** ********

**** ******* **********
I am writing in response to your December 23, 2024 letter on behalf of *** ****. We have
reached out to *** ****l directly to address her concerns.
Thank you for bringing this matter to our attention. Please reach out to me if you have any
additional questions. I can be reached by phone at ###-###-####, extension *******, by
mail at the address below, or by email at ************************************.
Sincerely,
Kishala B**********
Kishala B**********
Consumer Affairs Advocate
**** **** **** ********* *******
The Hartford
*** ******** ****** *********
********* ** *****
Customer Answer
Date: 01/09/2025
Hartford did not resolve our original complaint and we ultimately found a different provider for home insurance. Any person we spoke to on the phone provided no assistance, recourse, or real explanation on why we were denied coverage.
i would not say our issue is resolved at all. We reported them to the attorney general and ** commerce. I hope they seriously examine Hartford’s poor business practices. They are not interested in providing home insurance based on fair assessments.
Initial Complaint
Date:12/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They failed to notify us when there was a problem with billing. (They say due to email delivery.). But then, there came a dunning letter via email. Surprised at this, because it was to be autopay, (and aren't the type to not pay), we contacted customer service and in good faith sent them a check for $805 on Nov, 1st 2024 through our bank. (9 days before the 30 day grace period) Problem fixed it would seem. On 12/10/2024, we get one of their checks in the mail for $805. We call customer service and learn they had cancelled the account, because they said they didn't get the the check on time. We questioned why they didn't get the money within 9 days. They blamed our bank. We asked them to re-instate, to which they denied. (Like we were deadbeats.) We unwittingly were driving without insurance for over a month! The potential for huge liability was staggering. I called my bank today, and learned the check was electronic and the funds were taken by them on the very same day. Phrases like "Breach of contract", "Failure to notify", "Bad faith" and "Michigan 30 day grace period" come to mind, but we were not damaged much in a monetary way.
Business Response
Date: 12/24/2024
Thank you for bringing this matter
to our attention. We are currently working with him directly to address his concerns
regarding his former policy.
Initial Complaint
Date:12/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hartford Auto Insurance

A month after I started my coverage with Hartford auto insurance I was sent an email directing me to pay a bill for $301 in late October. No explanation was given for the bill, I had to call them for an explanation.

The bill was to cover insurance for my two daughters that were added to my auto insurance account because I did not send them a faxed or mailed copy of a signed document stating they are not covered by my insurance. The second part of the bill was stacked or unstacked. I chose the cheaper unstacked. The coverage I chose had to be increased because again I did not get back to them on paper work that was sent to my home. I did not receive any paperwork from Hartford

If I wanted to add my daughters for the higher cost to my account, but I didn’t , if I wanted the higher costing coverage , but I didn’t.

In both cases they could have called me or sent me an email to explain what they needed, instead they changed my contract with two increases in cost, then gave me a bill for something I never asked for.

My daughters don’t drive. I had to print a document, sign it and pay to fax back to Hartford.
They never contacted me to tell me that my daughters were insured to drive the cars.

I filled out my requirements for insurance with Hartford with my choices. Why wouldn’t they bring this to my attention when they took my money, not come after me

In the past four years living in Florida I have had auto coverage with ****, ***********, ******* & ***** Farm. I have never had any problems with any of these companies. None of them has tried to pull the stunts that Hartford has.

I would be happy if Hartford refunds my money.

Your Sincerely,
****** ******* **** ********** ** ******* ** *****
Business Response
Date: 12/10/2024
Thank you for bringing this matter to our attention. I contacted *** ******* directly to address his concerns.
Customer Answer
Date: 12/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

The Hartford Financial Services Group, Inc. is NOT a BBB Accredited Business.