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Business Profile

Insurance Companies

The Hartford Financial Services Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for The Hartford Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hartford Financial Services Group, Inc. has 82 locations, listed below.

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    Customer Complaints Summary

    • 742 total complaints in the last 3 years.
    • 253 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved to another state ***** ******* ***** ******** *** ** ******** ****** I obtained new car insurance through **** Hartford while in the new state and my former auto insurance company reported the change to the ** ***. The ** *** has given me extended time to register my vehicle in the new state, and I contacted **** Hartford and asked for an FS-1 (proof of insurance showing no lapse) to be forwarded to ** to cover myself during the extension. But, I recently received a letter from ** *** stating they never received the FS-1 form from my current insurance provider which has caused a revocation of my car registration. Numerous calls to **** Hartford have been redirected to “another department” due to the fact I supposedly have one of the “new” policies. I am now certain my previous request for the FS-1 could not have been processed because every representative I speak with at Hartford tells me they do not have access to my “newer” policy. My thought is I have been paying for coverage I may not even have as none of the representatives have access to the policy each time I call. I need proof of actual car insurance coverage and an FS-1 sent to the ** *** expeditiously or I will have no choice but to have **** Hartford investigated. Thank you, BBB, for getting the ball rolling with this confusing situation.

      Customer Answer

      Date: 05/09/2023

      Good day. 

       

      I am writing you today to ask that BBB complaint ******** be withdrawn. The Hartford resolved my issue and answered all my questions to my satisfaction.  

       

      Thank you for your time, 

       

      ****** ******** ******

      ***** ********

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a quite for renters policy at this address but did not start the policy yet. The Hartford agent slammed me & on 4/17/2023 charged $15.92 to my account on a policy that I do not have.

      Customer Answer

      Date: 04/18/2023

      ***** ****** ***** **********************
      ***** ******* ***** *** **** ***** **
      *** ********** ***********************
      ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

       

      They have already refunded me, Thanks 

    • Initial Complaint

      Date:09/19/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/2022, I paid for Auto and Homeowner's Insurance from The Hartford. I based my decision on agreeing to a phone app my husband and I would install to track our driving habits. We received a participation discount and a promise of discounts at renewal time for using this app. We installed the app on our phones and for a month had nothing but problems with the app and it's ability to work properly. Despite being told repeatedly on the phone when we called to report the issues, that the app was working fine on their end, even if we couldn't see it on our phones, we eventually got alert messages on one phone and by email threatening to lost our discount. We cancelled the policies after a month and the refund we got for the Auto policy was $119 less than what we'd been told it would be by phone. We are seeking that $119 to be refunded in addition to the amount we've already received, as they shorted us that amount. Further explanations will follow with attachments.

      Customer Answer

      Date: 09/28/2022

      ***** ****** ******* ************************* ***** ********** ********* *** **** ***** ** *** ********** *********************** ******** ********* *********

      ** **** ** *** ********


      Based on the communication you sent The Hartford on my behalf, they have refunded the money I was seeking in the complaint referenced above.

       

      As always, thank you so much for your assistance!

       

      ****** *******

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was in an accident. I took the vehicle to the repair shop within Hartford's network, *********** ********* ******. The auto body shop repaired the vehicle but left a gap between the hood and the fender. The insurance claim agent told me to take the vehicle back to ********** to give *********** the opportunity to make it right. I did that. ********* did not repair it to my satisfaction. *********** put a rubber bandaid in the gap. I advised Hartford of this. the claim agent said to take it back to *********** a third time. I told them that I would prefer to go to a different auto body shop within their network. Hartford refused to send me to a different auto body shop. I gave *********** a second opportunity when the rubber bandaid was applied to my damaged vehicle. I want Hartford to allow me to go to a different shop after 2 attempts by ********* to correct the damage to my vehicle.

      Business Response

      Date: 09/13/2022

      ********* ** ****


      ******* *********
      ******* ********** **********
      ********* **********
      ****** ******** ******* ****
      ** ****** ****
      ********* **  *****


      ***       *** **** *******      ********                               
      ************                ********* *****
      ***** *******             ************           
      ******* ******** ******** ************ ********* *******
                  **** *******             *****                         


      **** *** **********

      This letter is in
      response to your letter dated August 30, 2022, regarding the complaint filed by
      ********* *****.

      Ms. ***** submitted
      feedback regarding concerns with previous repairs completed by Patterson’s
      Collision, a shop that is part of The Hartford’s direct repair network. We have
      spoken with Ms. ***** and confirmed that she plans to take her vehicle to an
      alternative shop without our repair network, *** **** **********, for further
      assessment.

      Please be advised that
      we have responded to ********* ***** regarding this matter, and we will address
      any lingering issues with them directly.

      If you have any additional questions,
      you may contact me by phone at ###-###-####, or contact Consumer Affairs by
      email a* ************************************, or by fax at
      ###-###-####.  You may also write to ******** ******* ** *** ********* *** ******** ****** ********** ********* ** ******

      Sincerely,

      Samantha L****
      Auto
      Property Damage Only Supervisor
      Hartford
      Underwriters Insurance Company



    The Hartford Financial Services Group, Inc. is NOT a BBB Accredited Business.

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