Complaints

This profile includes complaints for The Hartford Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Hartford Financial Services Group, Inc.

  1 Hartford Plz Hartford, CT 06155-0001

• 

  The Hartford Financial Services Group, Inc.

  3101 W Dr Martin Luther King Jr Blvd Tampa, FL 33607-6204

• 

  I T T Hartford

  3800 W 80th St Minneapolis, MN 55431-4420

• 

  I T T Hartford

  505 Highway 169 N Minneapolis, MN 55441-6434

• 

  The Hartford - Southeast Auto & General Liability Claim Center

  200 Colonial Center Pkwy Ste 500 Lake Mary, FL 32746-4797

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had major back surgery and sought my short disability benefits. The company only paid me for two weeks out and I have been out of work for 8 weeks. I have requested the extension and filed all of the appropriate paperwork and my doctor has supplied all of the requested documentation and the company is still not processing my claim. I have paid my premiums and the company has not been responsive despite multiple phone calls and inquiries. I am not being compensated despite them taking my premium payments.
  
  The claims and leave of absence contact address is ** *** ****** ********* ** *****. Phone number is ###-###-####. I have spoken with numerous “customer service” representatives and no one is resolving the issue.
  
  My claim number is ********

  Customer Answer

  Date: 05/24/2024

  After notifying the company I was filing a BBB complaint. I received a call this afternoon that I would be receiving my disability benefits middle of next week. I have been contacting them at least 3 times a week for the past 3 weeks and had not been successful in resolving this issue until the BBB complaint was filed. 

• Initial Complaint

  Date:04/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just had my basement flood and called to file a claim they told me I was not covered. That was the whole reason I got this policy was for flooding. I have been sick ever since my basement flooded. I have received no help from this company and I need help with my basement.

  Business Response

  Date: 05/02/2024

  M** ** ****
  
  
  ******* *********
  ******* ********** **********
  ****** ******** ******* ****                                                 
  ** ****** ****
  ********* **  *****
  
  
  ***      ******** *****                                ******* ********
  ****** ******** ****** *****              ********
  
  **** ******* **********
  
  I
  am writing in response to your April 30, 2024 letter on behalf of Ms. ********.
  We have reached out to Ms. ******** directly to address her concerns.
  
  Thank
  you for bringing this matter to our attention. Please reach out to me if you
  have any additional questions. I can be reached by phone at ###-###-####,
  extension *******, by mail at the address below, or by email at ************************************.
  
  Sincerely,
  
  
  
  Kishala
  B**********
  Consumer
  Affairs Advocate
  Property and Casualty Insurance Company of Hartford

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had contracted with the Hartford under **** for homeowner’s and auto insurance in August of ‘23. We received a letter the week of April 22, although with a statement date of April 8, stating they were canceling our policy for non-payment. We called and they said the last payment they received was in Jan. We had sent a payment in Feb, which they never received and the check never cleared. We never received a bill for March or April and the next communication we received was the cancellation. They said they could not resume the policy even though we explained the situation and were willing to pay everything owed and set up an autopay so it could not happen again. We have since gotten coverage through another company, but this has had a negative impact on my credit score and made it more difficult to obtain our most recent insurance policy. I am also concerned that we may get fined for not having auto insurance from whatever date they decided to cancel.

  Business Response

  Date: 05/08/2024

  Thank you for notifying us of ******** ******'s concerns. We are currently working with Ms. ****** directly to address her concerns regarding the policy cancellation. 

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER opened or had an account with AARP/Hartford Insurance Auto Insurance Company and only gave them my bank account information with the understanding that I would contact them first to let them know whether or not I was going to go with their policy for car insurance. I NEVER approved for them to take money out of my account and they did just that!! They emptied my bank account without my authorization and then tell me it will take 7 business days for a refund!! This is completely UNACCEPTABLE!!!
  I will NEVER do business with them ever again.
  PEOPLE BEWARE!!! DO NOT GIVE THIS COMPANY YOUR BANK INFORMATION!!

  Business Response

  Date: 04/25/2024

  Please see attached

• Initial Complaint

  Date:04/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hartford Insurance terminated my home policy acting maliciously and wrongly, by sending a letter that I've never received and an email that I never received as well. The letter issued on Jan 17 coincides with the renewal of my policy, and I only got correspondence regarding the policy renewal. The letter they refer was asking to do some repairs with due date of March 18. I became aware of such letter on March 20 and acted immediately, but they still denied to keep my policiy in place. I'm in ********** living the insurance crisis and in a brush area zone, it is virtually impossible to get insurance before the cancelation date set for april 30, 2024.

  Customer Answer

  Date: 04/03/2024

  As I was writing this complaint. The same day, I've received good news from the Hartford whom they accepted all my repairs completed as requested; and because it was before the set date for cancellation of April 30th they would reinstate my policy to its original term of jan 17 2025. Just the day before after some phone calls, I've received an email from my contact there Jeremiah A****, that their underwriting department decided not to continue my policy, reason why I wrote this complaint along with a report to the ********** ** ********e. It was a pleasant, and great surprise that they did reconsider and kept my policy intact with their original terms. I've been loyal to Hartford for over ten years, and once again I confirm to myself that loyalty goes a long way. YOU CAN CLOSE THE COMPLAINT NOW.

  Customer Answer

  Date: 04/03/2024

  As I was writing this complaint. The same day, I've received good news from the Hartford whom they accepted all my repairs completed as requested; and because it was before the set date for cancellation of April 30th they would reinstate my policy to its original term of jan 17 2025. Just the day before after some phone calls, I've received an email from my contact there Jeremiah A****, that their underwriting department decided not to continue my policy, reason why I wrote this complaint along with a report to the ********** ** ********e. It was a pleasant, and great surprise that they did reconsider and kept my policy intact with their original terms. I've been loyal to Hartford for over ten years, and once again I confirm to myself that loyalty goes a long way. YOU CAN CLOSE THE COMPLAINT NOW.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10th 2024 I signed up with hartgord **** insurance for my home owners insurance. I gave two phone numbers for contact they put my home number which I rarely use as my primary phone not my cell. They proceeded to contact me for an at home inspection appointment I had no return number to call them. I received a notice in thr mail I contacted the General number back on around February 15th they assured me there was no problem and they would contact me. I had no idea that would be via my house phone which I never use and am at work during the day. I received the attached notice that my insurance would be canceled because they coudknt reach me to do the inspection. I called back to try and plead with them to reinstate my insurance and set up the inspection they told me the underwriter would not change his mind because they had tried to contact me and couldn't, even though they were not contacting me from the number they would be able to reach me at during the day and left me no return number and additionally sent me a letter which said **** on it not hsrtford do I was unaware it was from them. I have not been delinquent in my payments and have been a good customer not being able to be reached by the wrong phone number should not be a cause for dropping someone's home owner s insurance and keeping my family home and family protected. I am asking for the underwriter to reinstate my home owners insurance and come out and do the inspection.

  Business Response

  Date: 03/20/2024

  Thank you for notifying us of Mrs. ****** concerns.  We have reached out to her directly to address her concerns regarding the cancellation of her homeowner's insurance policy.

• Initial Complaint

  Date:03/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked diligently to provide all the necessary paperwork and photos for this company to be insured.
  
  I volunteer at an animal shelter for unwanted dogs in a state where hundreds of dogs are euthanized due to overcrowding. I took in a hospice 14 year old dog with many growing tumors as a hospice situation. Because of the dogs breed they denied my claim despite my dog being old and frail with tumors.
  
  This dog was passed around because no one wants a dog with unsightly tumors. This dog is completely fine with my newborn son.
  
  I called the company and the underwriters flat out refused to make any exception. So I get punished for volunteer work and taking in a sickly dog during its final days.

  Business Response

  Date: 03/06/2024

  Thank you for notifying us of Mr. ********** concerns.  We are currently working with Mr. ******** directly to address their concerns regarding the cancelation of their homeowner's insurance.

  Business Response

  Date: 03/06/2024

  Thank you for notifying us of Mr. ********** concerns.  We are currently working with Mr. ******** directly to address their concerns regarding the cancelation of their homeowner's insurance.

  Customer Answer

  Date: 03/07/2024

  
  
  Better Business Bureau:
  
  
  
  I chose this answer because I have no other choice in the matter. There can be no real resolution when this company has policies that dictate and punish honesty from homeowners. 

  I doubt they will resolve their ways due to a spoke in the wheel like me. A person from consumer affairs at least reached out to me. She can't make the decisions. 

  I cannot recommend this business for canceling my insurance due to petty reasons and having corporate millionaires decide what I can and can't have in my own house. 

  
  

  Business Response

  Date: 03/08/2024

  Thank you for your March 7, 2024 follow up letter on behalf of Mr. ********.

  We are sorry for Mr. ********** disappointment; however, we are unable to offer him the outcome for which he is hoping as our guidelines must be applied equally to all customers.

  We appreciate you reaching out to confirm our position.

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got my auto insurance for a year being a retired and an **** member this company cancel my policy only because somebody using my address had an accident but not me without any excuse from my part.I only have $1250.00 dollars a month I am a diabetic man and this insurance without I having committed any fault kink me out letting me no option to continue my cover.This is a disrespectful to a senior person that can not afford another insurance because the high price.I never have being involved in an accident and never a car insurance cancel my policy and my driving record is clean.Only me my wife and ***** ********* ** my son live in my house.I tried with DMV to get those people involved out of my address and the answer was I can not do it and even avoid people using my address.I want this insurance to reinstall my cover because as a citizen I am record clean and they can not blame me for the others fault .

  Customer Answer

  Date: 02/08/2024

  I called the insurance company and I talked to Patricia(representative)she said me they communicated with me but I only received the canceled letter.She said to me they are going to review 

  the information I gave her telling those persons do not live in my house and I do not know where they are.She was talked the police and even the DMV do not take action on this issue and 

  explain to me it is not illegal people using my address and they can not do noting to this respet.I bough my house in 2011 and still I am receiving mail for people that lived in my house before 

  that date.My blood sugar is over 400 since I received the notice I will not have insurance after February 15th.Thank you for taking my case.

  Customer Answer

  Date: 02/09/2024

  Hi there

  I just received a call from my insurance company and I was talked my policy was reinstated I turned happy and logged in on my account to see it is true.I want to thank you

  for your support and I am for sure not going to hesitate for contacting you anytime I need your help.Thank you.

  Customer Answer

  Date: 02/09/2024

  Hi there

  I just received a call from my insurance company and I was talked my policy was reinstated I turned happy and logged in on my account to see it is true.I want to thank you

  for your support and I am for sure not going to hesitate for contacting you anytime I need your help.Thank you.

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was purchasing homeowners' insurance, now after having 11 payments pulled from my account, Travelers has no insurance policy on my home and is "investigating" where my money has been going/being credited to. I just want my money back post haste. Your internal ref # from an email I got is *************.

  Customer Answer

  Date: 08/29/2023

  To whom it may concern:

  
  This company has shown its true colors, there is no resolution sought other than to spend my money with another company and tell everyone exactly how they treated me.  You can terminate this complaint as it is not worth the energy and my time to pursue.  They have show their true colors.

   

   

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  ***** **** ** *** *** **** * *** *** ********* ********
  *****************************************************