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Business Profile

Insurance Companies

Travelers Companies, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Travelers Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Travelers Companies, Inc. has 123 locations, listed below.

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    Customer Complaints Summary

    • 891 total complaints in the last 3 years.
    • 281 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint involves damage to our stored personal possessions that the insurance company, Travelers, denied covering. We moved to ********* and while we were undertaking a rebuild of our house, we stored most of our possessions in a storage facility. We contacted the insurance company and confirmed that our policy would cover these items in the storage unit. When we moved our possessions from the storage unit, we discovered that there was water and mold damage to many of the items that were in the back of the storage unit during the time they were stored. We had been to the unit several times before moving and were unaware of the damage as it was not visible. As requested by the insurance company adjuster, we took photos, went through the listing of all items, and included fair market value of these items, and forwarded the data to the insurance adjuster. The amount was substantial, estimated at over $10,000. We received the response that the claim was denied, they could not justify that the damage was caused by one of the listed perils. So, we are wondering what the purpose of purchasing the insurance was if not for the very reason to cover the items while in the storage unit in the event there was damage! It appears that the insurance company is using their interpretation of the perils to escape payment of what would be a reimbursable claim simply based on common sense. Is unfair that the insurance company is dodging the obvious and leaving us out to dry! We also have another property insured with Travelers and we intend to cancel our policies with Travelers insurance and will not recommend them to anyone for insuring their personal possessions.

      Business Response

      Date: 05/06/2024

      A response was sent to the complainant on 5/3/2024. The company's position remains the same. 

    • Initial Complaint

      Date:04/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Travelers
      's Auto Insurance is taking two weeks to settle my auto accident c;aim. I have now heard a word from them. This is not acceptable for a company doing business in the state of ********.

      Business Response

      Date: 04/25/2024

      Hello, Travelers
      provided a detailed response directly to the consumer on April 24, 2024. Thank you.

      Hello, as no
      new information was provided, our decision remains unchanged. Thank you. 

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because: I need confirmation that the cancellation notice issued by Travelers is being or has been refunded from my insurance history.



      Sincerely,



      ***** ********hen double downed saying that the age of our roof was too old (despite being replaced less than a decade ago). So again two conflicting statements.

      Travelers shared a submission by a home inspection company noting that they tried to contact us but this is false. No contact by ********** home inspection was ever attempted and thus is a falsified document.

      We are now unable to gain insurance through any agency because of this cancellation notice as well as insurance agencies. We request immediate removal of this cancellation notice due to its false nature and therefore its blacklisting nature on our history and reputation as a respectable and safe property to insure.

      The attached documents outline the cancellation notice and the email communication from my insurance agent.

      Business Response

      Date: 05/06/2024

      Hello,
      Travelers provided a detailed email response directly to the consumer on 5/2/24.
      Thank you.

      Business Response

      Date: 05/21/2024

      Hello,
      Travelers provided a detailed response directly to the consumer on 5/21/24.
      Thank you.

      Customer Answer

      Date: 05/27/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      ***** ********

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ******

      Business Response

      Date: 05/01/2024

      Hello, Travelers
      provided a detailed response directly to the consumer on April 30, 2024. Thank you.

      Hello, as no
      new information was provided, our decision remains unchanged. Thank you.

    • Initial Complaint

      Date:04/17/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******urch sent a second request by certified letter to Travelers which forwarded the original Email response and the accountants letter and again requested the specific relief mentioned above. The certified mail receipt shows that Travelers received this letter on February 5, 2024. Telephone calls to Travelers have been attempted, but the calls are never actually answered by a person even though the calls are made taking into consideration the differences in time. Documentation mentioned in this complaint is available for your review too.

      Business Response

      Date: 04/19/2024

      Hello,
      Travelers provided a detailed response directly to the consumer on 4/19/24.
      Thank you.

    Travelers Companies, Inc. is NOT a BBB Accredited Business.

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