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Business Profile

Insurance Companies

Travelers Companies, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Travelers Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Travelers Companies, Inc. has 123 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 295 Customer Reviews

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    Review Details

    • Anderson S

      Date: 08/29/2022

      Very incompetent - they went out to do a drive-by inspection of the property and inspected the wrong house and then cancelled my policy due to issues with the house next door because they thought it was mine.

    • Mia J

      Date: 08/09/2022

      Luckily I am only a prospective customer here, but the first interaction already showed me how deceiving they are. My new employer has a discount code for them, so I checked and found their quote is much lower than my current insurance. The interesting part here is after you make your selections online and have a quote, unlike other companies, you cannot finalize the quote online but to call the Customer line directly. Odd but I gave them the benefit of the doubts. I called them and after spending 30 minutes telling them every single info that any insurance agent has access to, they asked me to read them the selections I made in the quote. It's like they had no idea what I chose even though I already read them my Quote ID. After the Travelers agent copied what I had down to his system, he told me the correct quote should be 50% HIGHER than my online quote. He made no effort whatsoever to figure out why there is such a huge difference, even though I told him I can email him a screenshot, or a pdf of the quote as proof.
      It's like Travelers purposely made the online quote low to attract customers in, then force them to waste their time calling in so they can mentally coerce people to purchase the plan just because you had spent so much time with them. Deceitful company.

    • Peter C

      Date: 08/08/2022

      My family had been with Travelers for about 15 years and we were dedicated, loyal clients of theirs. We had both our home and auto insurance coverage with them. Their underwriting team made the unreasonable determination to drop our home insurance coverage/policy due to too many claims in a short period of time. Truthfully, each of those claims were totally unrelated acts of God that just happened to occur coincidentally in a short span of time. Instead of doing the right thing, Travelers dropped us anyway. Then, when I went with another insurance carrier in bundling both home and auto coverage, they reported to the state that my coverage had lapsed on my vehicles when it had not. I had to incur civil penalties for both cars thanks to Travelers not doing the right thing. I already loathe insurance companies in general, but Travelers has shown me WHY I do not trust insurance companies at all. Be very, very careful to ever do any business with this shady, money-hungry insurance company. They are THE worst.

    • Bradford S

      Date: 08/04/2022

      I filed a homeowners claim for storm damage to my roof and HVAC unit. I was told my deductable would be $4702. I paid it to get roofers started. After a month Travelers finally paid the rest of the roof cost. The HVAC estimate came in a few days after initial roof estimate that the adjuster gave. HVAC unit was estimated to be $7814.00. I hired the company to replace it then sent my invoice to travelers for payment. I was sent $6099. Amount was below what travelers even said they would pay. The excuse was that part of my deductable was to go towards that. This was untrue as the roof was the first estimate I had gotten which clearly stated the deductable. The HVAC estimate was fully covered after I had paid my deductable. The whole HVAC job was $8083.00. So I'm expected to pay over $1900 out of my own pocket after already paying a $4702.00 deductable. I have filed a complaint with the NC Insurance Commission in hopes it gets resolved but I will ensure this experience is publically displayed for anyone considering Travelers insurance.

    • Alycia W

      Date: 08/03/2022

      Zero. Worst insurance company on earth. Will not cover anything even things that are written in the policy. They will do what ever they can NOT TO COVER their customers. Reps are horrible and rude.

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