Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Insurance Companies

Travelers Companies, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

This profile includes reviews for Travelers Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Travelers Companies, Inc. has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.05/5 stars

    Average of 295 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromCarina P.

      Date: 09/26/2022

      1 star
      This company is a joke and has a bunch of unprofessional clowns working for them. Joined travelers July 2022 when we purchased our very first home. Have auto and home insurance with them, billing has been a nightmare I’ve spent hours on the phone trying to fix this and every time I get that it will be fixed but nothing happens. I got a warning of cancelation few days ago due to no payment when I’m on auto pay I am about to leave the company. We had to file at home claim because our house was broken into when we were on vacation and the claims department has been nothing but unprofessional no communication at all. Once you asked for an update, they act very offended & or don’t even reply. I’ve been working with Brittany J Razwick and her Manager Francene Carillo, you would think after expressing my concerns about Brittany the manager would take care of it but has been acting nothing but a clown. I’ve sent a total of 9 emails asking for an update and only had them reply to 2 of them. Today was my last straw with them ALL I’ve been asking for is for them to stay communicated with me but I can’t even get that. Going on 2 months that’s i filed this claim and cannot wait for this to be resolved NEVER will I refer ANYBODY to this circus.
    • Review fromJeana P

      Date: 09/25/2022

      1 star
      I would choose zero stars but that was not an option. I have been with this company since I bought my home in 2001. I have had their car insurance since I was 16 (many moons ago) In over 20 years, we have had no claims. Unfortunately, last year we had a major leak. They came out to inspect and told me I had to file 3 different claims, one for each bathroom, and one for the laundry room. Then I receive a cancellation notice for having too many claims. Make it make sense!!!! This has been the most horrific experience. When I called, they passed me off from person to person. I understand the too many claim policies insurance companies have BUT why would they advise me to do that????? Secondly, there have been NO OTHER claims in over 20 years. These people are incompetent and rude. They have put me in such a rut. Whatever happened to being a loyal customer????
    • Review fromMIRIAM M

      Date: 09/25/2022

      1 star
      Poor communication skills from anyone in this company! I asked to speak to a supervisor and I never received a call back from them. I’ve waited 2 years to have a claim closed in regards of a workers comp incident!!! I am beyond frustrated with the way they have handle my claim and how I’m continue to be ignored. LAWYER UP ! What a thought it would be a simple fall it has become a long 2 year journey of limitations in my life. I was in emotional distress and the adjuster Denise continued to repeat her self like a broken record. She denied a contact with the supervisor stating there’s nothing to do for me but wait for more medical information and appointment with their own chiropractor. IT TOKE A WHOLE MONTH TO SEE HIM PLUS 2 weeks for their report AND NOTHING HAS YET BEEN RESOLVED! Not to
      Mentioned they called the cops on me because” I was too emotional and I could hurt myself “ yet she nor anyone here did anything to help in my case.
    • Review fromAlex L

      Date: 09/23/2022

      1 star
      Will never use this company ever again. They completely screwed me over on my claim (*******). I called over a year ago to get a broken pipe fixed for my property. I talked to a gal named Nicole and gave her all my information. After a week or so everything was moving just fine and I was told that I was covered. Two employees informed me that I was covered. Then all of a sudden I got ghosted from Travelers. I emailed Nicole and told her how unsatisfied I was with this process. She emailed me back and apologized and said that she was waiting on the contractor to give her the final cost of the bid. I contacted the contractor and they said they have already sent everything over. Nothing continued to happen and everything slowed down which I blame covid for. Finally earlier this year I contacted Travelers again to restart the process. I got a new quote and sent everything off to Travelers. When they contacted me I found out that Nicole no longer works there and that a guy named Brett would be assisting me with my claim. Keep in mind, my original claim was not closed instead it was just reopened. He looked over everything and after a couple of weeks, he called me and informed me that Travelers would not be able to cover the full cost as they said they would. Of course, there is some small print that basically made my issue not qualified. However, I was already told twice that I would be covered. I always spoke highly about Travelers but not anymore. Currently switching insurances as we speak.
    • Review fromPeter E

      Date: 09/21/2022

      1 star
      Travelers insurance is the absolute worst insurance company out there. After years of paying premiums, you file a couple claims within 3 years that are complete acts of God, and they reward you by dropping you and black listing you so you get to pay more than double your previous premiums. How is this even legal? This is an industry that needs reform.
    • Review fromScott F

      Date: 09/18/2022

      1 star
      Travelers insurance dropped the ball on our insurance claim (ITN2780). We had been working with JONATHAN G***** and her ineffective manager QUIANA WI******** and while it was determined by Travelers that we had suffered damage due to a power surge, the pay out has been painful. These two individuals do not return emails and they are seldom at work as all we get from them in time away excuses. The average response time from these two ineffective employees is around 10 days. They have closed the claim even though we have written email documentation from them that they will pay us the remaining amount. We will be contacting our legal council as travelers has done a breach of contract. I highly recommend that you do not use travelers to protect your home. They have non responsive clowns that are not customer facing and do want to help you. We have a valid claim that travelers has agreed to give us a pay out but the inept agents are just unable to complete because they are lazy. Pay them a bit more travelers.
    • Review frompaul s

      Date: 09/16/2022

      1 star
      this is one bs company
      they told me i had to have receipts for personal property to claim a loss i had over a windstorm that damaged my house.
      these people absolutely suck and spend more time getting of of ways to pay claims using the fine print clause, in their policy that most people wouldnt expect to have to peruse
      they simply suck and you are better off going to a real insurance company
      their management and customer service are arrogant and rude and play the general counsel trump card if you have an issue.
      sue the **** out of them!
    • Review fromClare V

      Date: 09/14/2022

      1 star
      Promised a 30% discount by using intellidrive. My policy has been reduced 2% on renewal.
      Called Travellers ... "yes we gave you the 30% discount" - uhhh
      Bodily Injury - 6% down from last period
      Property Damage - 5% down from last period
      Medical - same
      Collision - up 20%
      Comprehensive - up 9%
      Me: so where is the 30% discount? Response: oh ** raised the rates for collision for all drivers by 3%.
      Ok so if ** raised the rates 3%, why did YOU raise the rates 20%?!!!!!
      "Uh well we still gave you 30% discount" - WHERE??????
      He was getting angry with me at that point so I gave up. I'd rather stick with an insurance company that doesn't make egregious lies about renewal discounts.
    • Review fromjoseph d

      Date: 09/09/2022

      1 star
      travelers is the worst Debbie **** is a liar and Jessica ***** is a liar also worst people I'm filing suit against I live s c they won't honor uninsured and under insure some one ran a light and totaled my truck 6111.00 out of my truck cause those two liars
    • Review fromDestiny H.

      Date: 08/31/2022

      1 star
      After 3 years with this company there’s been a lot of issues. They somehow had the wrong vin number for one of my vehicles and after several months the mva sent me a hefty fine for not having insurance since vin wasn’t correct.
      A lot of billing issues saying I had t paid when I had proof from bank statements that I had paid so several wrongful cancellation from that.
      And as of today I found out I haven’t had insurance for several months because they mailed me a questionnaire that I didn’t receive so I didn’t fill out and turn back in so they cancelled my prepaid policy and they notified me by mail supposedly which I also didn’t receive so surprise I got a $1500 fine from the MVA for not having insurance when it was paid for but I was never notified that it cancelled besides the mail I hadn’t received. No email no mobile app updates!
      Go with literally anyone else I’ve used nationwide and progressive in the past and reinstated with them today I’m sure there will be far less issues.
      I’m not even going to go into all of the issues with home insurance in this review but steer clear.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.