Reviews
This profile includes reviews for Express Kitchens's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 22 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLuke M
Date: 08/09/2024
5 starsLuke M
Date: 08/09/2024
We replaced all of our existing kitchen cabinets. The process started with Sylvia. She is extremely knowledgeable and helped us design our new kitchen from cabinets to countertop to hardware and appliances. The installation was done on the date promised. The man (forgot his name)who installed the cabinets was meticulous and professional They came out perfect and look amazing! The whole experience has been positive and I highly recommend Express Kitchens for their knowledgeable, professional staff and extensive collection of quality cabinets and countertops.
Express Kitchens
Date: 08/26/2024
Thank you for your review. Happy customers mean the world to us!Review fromEdward J
Date: 07/30/2024
5 starsMy kitchen was in desperate need of a remodel. After getting several bids, I went with Express Kitchens in Stamford. First, they were the only place that would not do a design without someone coming out to measure and take pictures. They were flexible in making changes to the original design. They were also on budget an completed the work in a timely manner. The selections they had were varied and unique and the cabinets were much better than big box quality. With any project there were a few glitches that were quickly resolved. I could not be happier with my new kitchen. Kudos to all of the contractors who were artists at their work.Review fromPhyllis S
Date: 06/24/2024
3 starsJennifer at the store was amazing and very patient. Cat at customer service on the other hand is terrible. Let me start that we were never told they are new to appliances or would have rethought ordering them. Got an oversized refrigerator with handles on wrong side told by Cat I’ll send you the instruction book refer to page 9. Immediately upon seeing the refrigerator and from the answer I received I requested them to take it back was told it was plugged I. And they don’t take used appliances back. After much fighting and with much reluctant they sent someone to change it. Poorest customer service I have dealt with.
Had chip in newly installed cabinet was told by Cat she’ll send touch paint or if I wanted a new cabinet they would not drill for the handle pulls?????????????????????????
Appliances were delivered 3 weeks before install had to have my floor people move them around to install flooring. Basically told
Deal With It.
Overall the poorest customer service I’ve experienced in years.Review fromWigel J
Date: 05/09/2024
5 starsOur sales person, Bob, was amazing. He designed an amazing kitchen for us, and coordinated everything seamlessly. I would highly recommend him! He picked an amazing installer. Our cabinet installation was perfect. The installers were on time and left everything neat and clean. They went above and beyond to make sure that everything was perfect in our 60 year old imperfect kitchen. Thank you so much!Review fromSteve B
Date: 05/02/2024
5 starsKat was amazing she was fast and efficient. Ask for Kat for all your kitchen needs.Review fromJanice D
Date: 03/21/2024
2 starsJanice D
Date: 03/21/2024
Online ordering states returns have a 30% restocking charge. It doesn’t tell you that you will go through hoops to do a return and they “special orders” or “nonstock items” are not returnable. Took five different people to finally find that out. Pathetic customer service.Express Kitchens
Date: 05/20/2024
Hi ****** - Thanks for your online order. Just like any other online retailer, our return policy is clearly written on our website.Review frombill b
Date: 03/04/2024
1 starbill b
Date: 03/04/2024
The worst. Ordered a kitchen and bathroom vanity and countertops. The vanity top overhang was too far, although they said it was standard, and then the holes were not correctly cut for the faucet. They want to try and repair this but not replace it. I refused to let them install a kitchen countertop after this mistake and they want to charge me a 30% restocking fee for which I will now file suit. Customer service is dreadful with accents so thick you can't understand them. Never again. Going back to **** ****t for kitchens where the service and quality was always excellent.Express Kitchens
Date: 03/05/2024
The small vanity countertop you have installed is easily repairable. You are simply not allowing us the opportunity to fix it. Because of this, you cancelled the rest of your order. If you re-read your signed invoice, you will see that directly above your signature it clearly states, "Approved returns on all in-stock items (noted on your invoice with the words “In-Stock”) will be charged 30% restocking fee. Special Order, Modified, Discontinued, non-Star cabinetry, Non-Stock, or PRISM painted items are not refundable." Even though your items do not say "In-Stock", we have gone beyond our policy and refunded you with the 30% restocking fee.Review fromChristine M
Date: 01/18/2024
5 starsMy daughter had appliances delivered and there was a misunderstanding concerning the refrigerator. I called and spoke with Hank J****** about rescheduling another day for delivery, he was absolutely wonderful to speak with. He was very understanding, accommodating, very professional. I want to thank Hank for being such a compassionate employee. Thank you **********Review fromJayne R
Date: 09/26/2023
1 starNever again. They measured the kitchen 3 times and still got it wrong. I selected counter top and handles but someone changed them both. Hate the countertop. Cabinets included a pantry, but it’s too big. Result was guy doing install cut a chunk out of the windowsill. Some $18000 later no happier now than before remodel. Plus, a knob was supposed to be on a door. But the carpenter didn’t like it there so he put a handle there. This left a drawer short a handle. I had to beg for two months to get another. Carpenter hadn’t told anybody.
J ReedReview fromGerald O
Date: 03/04/2023
3 starsGerald O
Date: 03/04/2023
I am doing business with Kitchen Express and for delivery of cabinets we were told they can be delivered in 10 days. When we wrapped up our deal, we were then told the cabinets would come in 3-4 weeks. If we wanted them in 10 days we needed to pay $200 more. Is that legal? Sounds like a bribe since they CAN deliver in 10 days, they just choose to charge you for that.Express Kitchens
Date: 03/07/2023
Sir, our standard lead time to pull, assemble, box, and deliver cabinets is 3-4 weeks. We offer a service for those people who need cabinets sooner to get them in 10 days. In order for us to do this, we have to stop our production line and push your order in front of the others. That is why there is a nominal charge ($149).
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.