Reviews

This profile includes reviews for Express Kitchens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Express Kitchens

  3080 Main St Hartford, CT 06120-1428

  
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  Express Kitchens

  779 Wolcott St Waterbury, CT 06705-1313

  
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  Express Kitchens

  1011 Hope St Stamford, CT 06907-2121

  
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  Express Kitchens

  1268 E Main St Torrington, CT 06790-3514

  
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  Express Kitchens

  956 Queen St Patten Brook Plaza Southington, CT 06489-2161

  

Review Details

• Review fromAnnie B

  Date: 12/07/2022

  1 star

  Annie B

  Date: 12/07/2022

  I cannot tell you how upset I am with this company. I spent 12k on just the cabinets alone, didn't include install, hardware, countertops, or appliances, strictly cabinetry. We have had the cabinets less than 1 year and every single joint on every cabinet inside and out is cracking and splitting. We purchased the highest quality and most expensive "solid wood" cabinets they offered and then when calling to discuss my issues with the cabinets I was told that I should know better living in New England that these cabinets tend to crack from contraction and expansion. Then I was told something different 2 minutes later that it was because they are "Painted" and they most certainly can crack everywhere in less then a year. We own a home remodeling co. and we often refinish / resurface solid wood cabinets and have never had a customer call to tell us they are cracking in less then a year, let alone at anytime. Upon searching the specs on the cabinets I found this exact same model offered by at least 20 other places all under a different name "Park Avenue" except the specs are different but it is the exact same cabinet, same stock photos being used. Their specs calls for Maple, and MDF. My cabinet specs say Birch and HDF. So I wonder if I was charged for Maple and they gave me Birch, and charged for HDF and its really MDF. I am questioning everything. I wouldn't care if these were inexpensive cabinets or it was only on 1 or 2, but it IS EVERY SINGLE ONE. I have had multiple cabinet contractors come in and told me professionally I have been scammed and they are going to continued to crack due to the way the wood was milled, not treated properly, and then not checked for moisture in the wood before being painted. I told the lady I spoke with that I most definitely would not have purchased cabinets for 12k knowing they would split in less then a year, and if this was the case due to "weather or painting" there should be a disclaimer on the contract or on cabs.
  

  Express Kitchens

  Date: 12/08/2022

  Express Kitchens delivered cabinets to this customer almost a year ago, on 12/21/2021. The areas of cracking are simply the wood underneath the paint expanding and contracting (as wood naturally breathes and paint does not). We delivered these cabinets almost a year ago and were contacted for the first time 3 days ago that “all the cabinet doors are cracked”. Express Kitchens has no control over the conditions in a customer’s house for almost a year, nor do we provide a “disclaimer” as paint cracking is inherent to any painted wood product, and not specific to our cabinets.
  Please see article below on these “cracks”:
  Why do I see small cracks in my painted cabinets?
  With changes in humidity, there is expansion and contraction in your cabinet. The effect of that expansion and contraction are cracks, which show up in the joints, where the pieces of wood come together.
  These cracks are more likely to be seen (or noticed) on a painted cabinet, than a cabinet with a wood finish. A cabinet with a wood finish has more “activity” in the door or drawer front; although the cracks are still there, they are less noticeable. In the cabinet industry, these hairline cracks are referred to as “witness lines”. These witness lines are not considered “defects”, nor do they affect the integrity of your cabinet doors, drawers, or cabinet boxes. They are normal; you may see them at some point during the life of your cabinets.
  You may find witness lines:
  • Where the stiles and rails of your doors or drawer fronts come together. Stiles are the vertical pieces of your cabinet doors and drawer fronts. Rails are the horizontal pieces (think of a railroad that “runs horizontally”).
  • Where the center panel of a door, or drawer front, meets the stiles and rails.
  • On the edges of the cabinets, or in the corners where your cabinets are joined together.
  What is the cause of my cabinet paint cracks?
  Humidity is the culprit. You may or may not see witness lines in your cabinet. It is difficult to know for sure until you see it. Wood is a natural product; it will adjust to life in your home over time.
  Can I keep my cabinets from cracking?
  It would be a challenge for anyone to control the humidity in their home year-round. In the winter, heat dries out the air and causes wood to shrink. Using a humidifier will help control the humidity. In the summer, you may have more humidity in the air in your home. You can use a dehumidifier to remove excess moisture in the air. Neither of these options are foolproof. Witness lines can be difficult to prevent.
  How do I maintain my cabinets that might show witness lines over time?
  Most cabinet providers will give you a touch-up kit at the time of installation. If you have a custom color, it is recommended to save some of the paint that was used for your project. ******* ******** can match any paint color from your phone. If you don’t have some of the original paint used on your cabinets, the best color match would be achieved from bringing a cabinet door or drawer front to the paint store, to have them create a custom match. Due to the fact that “witness lines” are not a defect, a homeowner would maintain them as needed. If you don’t feel comfortable with touching up your cabinets, you can hire a painter, for a reasonable price, for small touch-up jobs. Unfortunately, there is not a solution that is fail-proof for preventing any painted cabinet from showing witness lines. They may return from time to time over the years.

• Review fromRajesh S

  Date: 11/09/2022

  1 star

  Rajesh S

  Date: 11/09/2022

  Page 2
  (5) I cannot close the one of the cabinet doors because the hinge is shacking which needs to repair or replace the door.
  (6) There is no revolving cabinet as part of top cabinets. Why? Also, the way you design the cabinet by replacing revolving cabinet, I cannot use around feet of the all three cabinet shelves, which I do not understand what kind of design you made and measure the cabinets by visiting my house?
  

  Express Kitchens

  Date: 11/10/2022

  As requested by this customer, we replied to the customer's email with the following email as he wants all correspondence in writing. We attached documents to support our comments, but I cannot attach them here. We would welcome the opportunity to speak with the customer about his issues.
  Good morning…. Thank you for your correspondence. We completed your installation 2 months ago. Just to provide documentation as you’ve asked, your email yesterday is the first we’ve heard of any issues.
  In response to issue (1):
  There is no code (housing/construction/town or otherwise) that require you to keep cabinets from butting against door trim. Per your sign-offs below, your kitchen was installed exactly as you agreed. The cabinets were designed to go to the door trim from the beginning as you can see below. The same applies to the range wall. Like all remodeling companies, we make on-site adjustments based on existing conditions.
  In response to issue (2):
  The fridge opening is changed to 36 inches and we must buy new fridge; because the fridge which we have is 36.125 inches, which shows how shady is your measurements. All standard refrigerators are less than 36” wide to fit underneath a 36” refrigerator wall cabinet. (standard refrigerator width dimension are 35-3/4”, 35-7/8”, etc,). Below is the appliance sheet sign-off that you signed and agreed to.
  In response to issue (3):
  Express delivers kitchen cabinets in 5 days all the time. We do not advertise that we install a kitchen in 5 days. Your cabinets were scheduled and installed in 2 days – Thursday and Friday. Your stone countertop was templated on Tuesday, then fabricated and installed in 5 days on the following Tuesday. Most stone countertop fabricators take 3-4 weeks from template to install. We do it in 5 days. There were no delays in your project.
  In response to issue (4):
  You did not purchase plumbing services from us. Our installer is not a plumber, and cannot “fix” someone else’s work. He is under a time-crunch to finish a 2-day install and does the best he can with what is presented to him. (You have noted in issue #3 that you think we should have gone faster, but here you are asking why we didn’t stop and wait for a plumber to come back out.) I’m not sure why your plumber didn’t do it right the first time, but our installer worked with existing conditions and no delays.
  In response to issue (5):
  Please send me a photo of this so I can understand what the issue is and which cabinet you are referring to.
  In response to issue (6):
  Below is the design you signed off on with your Project Manager when you purchased the kitchen. It clearly shows in the drawing that you do not have a diagonal corner wall cabinet. We installed exactly what you agreed to.
  If you would like to discuss this further, I am here anytime you need me.