Complaints

This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bob's Discount Furniture LLC

  428 Tolland Tpke Manchester, CT 06042-1765

  
• 

  Bob's Discount Furniture, LLC

  350 Providence Hwy Dedham Mall Dedham, MA 02026-1875

  
• 

  Bob's Discount Furniture

  3050 Middle Country Rd Nesconset, NY 11767-1072

• 

  Bob's Discount Furniture, LLC

  1500 Bald Hill Rd Warwick, RI 02886-4267

  
• 

  Bob's Discount Furniture LLC

  72-25 Woodhaven Blvd Glendale, NY 11385-7957

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a bed and mattress on 05/18/2025. First two attempt to delivered, bed was damaged.
  On June , another delivery with bed and mattress that was to high with adjuster bed. Went to ******* store and purchase another bed to support adjuster bed. Delivery was set for June 11.
  between 2:30 and 5:00. Call one hour before to cancel. Was promise to delivery on 06/19/2025.
  Call today on 06/12/2025 to change date to 06/26/2025. I have received my first payment due.

  

  Business Response

  Date: 06/16/2025

  Dear BBB,

  We are truly sorry for any delays. The delivery is currently schedule for 6/19/25. Please reply back with any questions or concerns. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at the Better Business Bureau:
  
  I am writing to formally submit a complaint regarding a claim submitted to Bob's Discount Furniture concerning significant issues with my Forte armless sectional and console pieces. I initially filed the claim detailing three issues:
  
  1. A rip in the armless section attributed to my pet.
  2. A loose back on the two console pieces.
  
  The first issue was denied on the grounds that it involved pet damage, which I understand is not covered under my warranty. However, the other two issues were evaluated by a technician who acknowledged potential problems and stated he could tighten the bolts underneath. He informed me that I would receive an answer within 5-7 business days.
  
  After this evaluation, our claim was denied, prompting me to contact ********, who reopened the claim and requested additional pictures, which I provided. This led to another technician visit, who surprisingly stated the furniture was of poor quality and suggested the damage might be due to my dogs jumping on it when I wasn’t home. He offered to insert screws but provided no long-term solutions.
  
  I then called Bob's directly and waited an hour to speak with a representative, only to be told that the initial pet incident had affected the other claims' coverage, rendering it unlikely that any further assistance could be provided.
  
  This entire process has been incredibly frustrating, taking months of back and forth without resolution. I believe the quality of the furniture is subpar, and I am requesting a replacement due to the ongoing issues that have not been adequately addressed.
  
  I appreciate your attention to this matter and look forward to your prompt response.

  

  Business Response

  Date: 06/11/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns that our customer
  has been having with the Forte Sectional that they purchased from us here at
  Bob’s in April of 2023. This sectional came with a one year manufacturing
  defect warranty that did expire in April of 2024.

  The **** ***** protection is a plan through a third-party company,
  ********. ******** covers the merchandise damage resulting from a single
  accident for up to five years. ******** has the right to deny claims for
  coverage under their own guidelines.

  In an effort to provide the customer with a resolution we would
  like to send one of our technicians out to make a best effort repair on the
  sectional for the customer. Our technician will also provide us with a
  determination regarding the damages to see what can be done moving forward.

  We do service the customers area Tuesday-Saturday. If they would
  please reply back to us here at the BBB with a few dates that would work for a
  service we will book in the soonest available. We are looking forward to
  hearing back from our customer.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture

  
  

  Customer Answer

  Date: 06/12/2025

  Hello, thank you for the message. In response to sending one of Bobs Technicians we have availability on either a Friday or Saturday in the next couple of weeks. 
  

  Please advise.
  Thanks,

  Lisa.  

  

  Business Response

  Date: 06/12/2025

  Good Morning BBB,

  We have scheduled the customer’s technician visit for next Friday,
  June 20th. Our technicians are geographically routed by the stops
  they need to make for the day, they will receive a time frame window 24 hours
  before the scheduled date to advise the time our technician will arrive.

  This service is scheduled to go out to * **** ***, *********
  *********, ** *****.

  Again, our technician will make a best effort attempt to
  repair the pieces if possible, and give us a determination regarding the damages
  to see if they are due to a manufacturing defect.

  We do look forward to having this service done for the
  customer.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a manual recliner chair from the Bob's Discount Furniture website. They delivered a chair that does not look like the one in the ad. It is too dark and leans back too far. Bob's refuses to take it back for a refund after it was delivered. This is false advertising. The color is not gray it is charcoal black. I hate the chair and want my money back!

  

  Business Response

  Date: 06/11/2025

  Dear BBB, 

  We are truly sorry to hear about the concerns. Since the merchandise was delivered without damages we typically can't approve a refund however we are willing to approve it as a one time courtesy please keep in mind we are unable to refund the delivery fee as the team completed the delivery without issues and they will also be responsible to pick up the merchandise. We ask the customer to contact our specialists at ###-###-#### to schedule the pick up of the merchandise. Once everything is completed we will process the refund back to the card ending in ****. We also emailed a copy of the return for a refund to the email on file. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3rd, my account suspected fraud because I ordered too much online. My account was blocked and told me that I had to go to the store before I could buy it. On June 6th, I came to the store with my passport. The clerk verified that I helped me place the order. Today, I checked the order status and it showed cancellation. Then I immediately called the store. The clerk told me that the reason was my payment bank. Then I called the bank. He said that the order was canceled by the clerk named James. I remember that he was the manager who helped me verify it at that time. Then I tried to call the store, but no one answered. I called them 10 times, but there was no way to talk to this James.

  

  Business Response

  Date: 06/10/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer has
  been having with their recent order with us here at Bob’s. While we can certainly
  understand the frustration, our fraud policy is put into place to protect our
  customer’s.

  Once an order is marked as fraud it is required for the customer
  to go into the show room with a photo ID, and method of payment that matches. Once
  the show room verifies the customers information with these documents they will
  be able to proceed with the order.

  The order the customer has placed was cancelled, if they
  would like to replace their order and receive delivery they will need to go
  back into the show room to do so. We are very sorry for any inconvenience this
  may cause our customer but we do hope they understand it is only for their
  protection.   

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed from bobs in September 3, 2024 and it broke in May 2025. I purchased **** ***** insurance which is supposed to cover any damage. When I initially reached out to let bobs know, they told me a tech would come out to look at it and determine whether it could be repaired or replaced. I have not heard anything back since. My first email was dated May 20th. I sent pictures in a separate email and then more emails and haven’t heard back again. Meanwhile my granddaughter’s bed is sinking to the floor because it collapsed. This is my second bed I had to get because the first one broke too so Im now convinced that this product is just poorly made. Please help me get a resolution

  

  Business Response

  Date: 06/06/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns our customer has
  been having with the bed that was purchased from us here at Bob’s. We have been
  able to access the customers account and we do see that a service was set up but
  has not been scheduled.

  We have booked the service in for the soonest available date
  we have. Tuesday June 10th. If this date does not work for the
  customer they can reply back to us here at the BBB with a few dates that would
  work best for them and we will book in the soonest available.

  The customer will receive a time frame call 24 hours prior
  to their scheduled date of service with an estimated time frame window for the technician
  to come out. If he is able to make the repair back up to show room quality he
  will, if not he will provide us a determination regarding the damages to move forward
  with the claim.

  Please let us know if they have any additional questions or
  concerns, we do look forward to having this addressed for the customer.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online order for a dresser and nightstand. The website stated that the products would be delivered within 3-7 days. I placed the order and financed the amount. Then was informed that my order would not be delivered until after 30 days. I called to cancel the order and they told me to contact the financial institution. The financial institution had me contact bobs again to cancel the order and then informed me I would have to go into a store and cancel it. There is no store within an hour drive from me and they told me they cannot do anything over the phone.

  

  Business Response

  Date: 06/05/2025

  Good Morning BBB,

  We are so sorry to hear of the concerns that our customer
  has had with their recent order they placed here at Bob’s. We have been able to
  access the customers account and we do see that order number ********** is scheduled for delivery on 6/13/2025.

  They will receive a time frame window 24 hours before their
  scheduled date to let them know what time our team will be there to make the
  delivery.

  If this is incorrect and the customer needs additional assistance
  they can reply back to us here at the BBB.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional couch and within a year the frame started breaking, and the material was fraying and peeling, extreme, well over normal use.
  They replaced it with a brand new unit under my one year manufacturer warranty.
  The brand new unit started doing the exact same thing within a few short months so I reached back out to them to resolve the situation of a poor quality piece of furniture and they told me now it is out of the one year warranty, so there’s nothing they can do about it. Their warranty does not start over when you get a new piece, it is the warranty from the original purchase date despite them selling me a poor quality piece of furniture.
  I also purchased the additional goof proof protection plan, but they told me that these are not aspects that are covered under that plan so my additional warranty that I purchased out-of-pocket does not cover this.
  So now I have a couch that I spent 2000+ dollars on that is falling apart and looks very poor.
  Their suggestion to me was to buy an anti-pillar device to remove the peeling. The entire couch is showing signs of peeling. That is not a feasible option. And it should not have this kind of peeling on it with limited use of just myself and my adult daughter sitting on it not even daily.

  

  Business Response

  Date: 06/04/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns that our customer
  is having with the sectional that they purchased from us. We would like to
  request photos of what the customer is reporting. Once we receive this we will
  review the photos and see if we are able to do anything to resolve the
  concerns.

  We do look forward to hearing back from our customer.

  Kindest Regards,
  Brittney W.
  Corporate Liaison  
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch from bobs in Oct 2024. I was told it has a 1 year warranty on it. I sent them pictures of the pillows looking saggy and fillers being lumpy. They implied I washed them which I did not. They said they would offer me new cushions but no longer have them in stock. I would like a refund.

  

  Business Response

  Date: 06/04/2025

  Dear BBB,

  We are truly sorry to hear about the issues with the sectional. We currently have a service scheduled for 6/7/25. We will provide the time frame 24-48hrs prior. Please reply back with any questions. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

   

  Customer Answer

  Date: 06/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I was told by your reps that this service appointment was only going to address/fix one of the three problems listed below. The problem they said they would address is the fact that when you sit you sink into the couch. I would like assistance and accommodation for my other two problems. Thank you. 

  1. The pillows zippers are coming off at the seams. 2. The cushion fillings are completely lumpy and coming out of the pillows. 3. When you sit down you now sink into the couch. 

  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 06/06/2025

  Good Morning BBB,

  We are very sorry for the continued frustration our customer
  is having with their order. We have been able to access their account, and we
  do see that a technician is scheduled for tomorrow 6/7/2025.

  Our technician will make a repair attempt on any concerns
  that he feels are fixable, he will also report a determination regarding the
  other damages to us. If the other damages the customer is reporting are consistent
  with a defect under their manufacturing warranty we will see what steps can be taken
  further to correct the concerns.

  Thank you for understanding, and we do look forward to completing
  your service appointment tomorrow.

  Kindest Regards,
  Brittney W.
  Corporate Liaison
  Bob’s Discount Furniture 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to an unacceptable experience with Bob’s Discount Furniture regarding the return of a defective couch. This was a replacement for the original couch, which broke down within a month of use. The replacement was also faulty, and I was told I would receive a refund once it was picked up.
  
  A pickup was scheduled for today between 9:30 AM and 12:30 PM. To accommodate this, I took time off work and rearranged my entire day to ensure I would be home during that window. Despite my efforts, no one ever arrived. I called Bob’s Discount Furniture customer support every hour for updates and was repeatedly told that the truck was in transit and would be arriving shortly. The estimated arrival times kept changing throughout the day, and the tracking link provided made it appear as though the pickup was imminent. I was also told at one point there was an error and they put me in the wrong time slot so I would have the couch picked up in the evening instead
  
  At 9:30 PM, the tracking link abruptly updated to “unable to complete” with no explanation or prior warning. Just before this, I was hung up on by a resolution specialist who also said someone would be calling me in ten minutes. When I tried to call back, all agents were offline. I also attempted to get help via chat, but no one was able to assist.
  
  The last agent I spoke with informed me that the earliest available pickup date is now June 10, which is unacceptable. I have a new couch scheduled for delivery tomorrow, and I have nowhere to put it because the defective couch remains in my home.
  
  This entire experience has caused me significant stress, lost PTO, and inconvenience. I followed all instructions, took time off work, and spent the entire day waiting based on false and misleading information from Bob’s Discount Furniture.

  

  Business Response

  Date: 06/04/2025

  Dear BBB,

  We are truly sorry for the inconvenience and frustration. The return for refund(********) is ready to get reschedule. The customer can reply with some dates or contact our customer service team at ###-###-####. Once we pick up the merchandise the refund will be process to the **** ending in ****. Please reply back with any additional questions or concerns. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

   

  Customer Answer

  Date: 06/04/2025

  
  
  Complaint: ********
  
  
  I am rejecting this response because: We spoke with five different resolution specialists, all of whom assured us that our pickup was en route and that they were “figuring it out.” Despite these repeated assurances, the couch is still in our possession. It has now been a day and a half, during which we rearranged our schedules and took time off work to accommodate the promised pickup. In addition, each time we spoke to a specialist, the call was abruptly disconnected, forcing us to restart the process from the beginning. On top of that, one of the representatives we spoke with was extremely rude, which made an already frustrating experience worse. This situation has been both inconvenient and disappointing. 

  

  Business Response

  Date: 06/05/2025

  Dear BBB,

  We are truly sorry for all the inconveniences we can schedule the pick up of the merchandise. We ask to please list some days that will work with the customer. Once we schedule it we can send a confirmation. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

   

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: after more than 20 phone calls totaling over 4 hours, 2 days taken off of work, multiple chats, and repeated conversations with “resolution specialists” many of whom were either completely unhelpful or outright rude.. the couch was finally picked up 28 hours after the original scheduled window. This entire experience was exhausting, frustrating, and completely unacceptable.
  
   

  

  Business Response

  Date: 06/09/2025

  Dear BBB,

  We are truly sorry for all the inconveniences and frustrations. We are handling the complaint internally with our team to avoid any future issues. The merchandise was picked up and the refund was processed to the **** ending in ****. Please let us know if there is any other questions or concerns. 

  Kind Regards,

  Thaymara C
  Bobs Discount Furniture
  Customer Care Corporate Liaison

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/I/25 purchased $2885.99 bedroom set, paid $329.00 for delivery service. On 06/03/2025 I checked status of order and it states that all items are ready to scedule delivery. I called to schedule and they state that It will be at least a month. There was nothing when ordewred stating that length of a time frame. I told them to cancel order and they stated they could not

  

  Business Response

  Date: 06/04/2025

  Good Morning BBB,

  We are very sorry to hear of the concerns that our customer
  is having with the order they recently placed with us here at Bob’s. We have
  been able to access the customer’s account, and we do see that this order was financed
  through ***** credit.

  Due to them having a contractual agreement with ***** we are
  unable to cancel this on our end at Bob’s and it does have to go through the financing
  company directly.

  We do see that our customer spoke with one of our resolution
  specialists on 6/3/2025 who reached out to ***** to contact the customer directly
  to have the order cancelled.

  If the customer needs any additional assistance they can
  reply back to us here at the BBB. We are very sorry that we were unable to meet
  the customers expectations on this order.

  Kindest Regards,
  Brittney W.
  Corporate Liaison  

  Bob's Discount Furniture