Business Profile

Furniture Stores

Bob's Discount Furniture LLC

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison team directly by email at [email protected].
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.

Complaints

This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,557 total complaints in the last 3 years.
497 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Product Not Fit for Purpose – Montana 6-Piece Dining Set from Bob’s Discount Furniture (**** ********)

Complaint:

I purchased the Montana 6-Piece White & Beige Upholstered Dining Set from Bob’s Discount Furniture and Mattress Store in **** ****** *** with Order #**********, on 28 May2024, and the product was delivered on July 6, 2024.

While the dining set initially looked attractive, I quickly discovered that the table surface is extremely difficult to clean. Even light food spills leave permanent marks or visible streaks, despite prompt and gentle cleaning. This makes the table completely impractical for everyday family use.

I contacted Bob’s customer service and explained the issue, but I was told that the problem is a “natural characteristic” of the product and not a manufacturing defect. I was further informed that no return, exchange, or store credit could be offered due to the return window being closed, and that the condition of the table was considered normal wear and tear.

I strongly disagree. A dining table should be able to withstand regular use and be cleaned easily. This product does not meet that basic expectation. I received no written warranty, cleaning instructions, or any indication that the table surface would be so delicate or problematic in daily life.

I am requesting a partial refund, store credit, or exchange as a fair and reasonable resolution. I have documentation of my communication with Bob’s customer service and can provide photographs of the current condition of the table.

Thank you for your attention to this matter. I hope Bob’s Discount Furniture will work with the BBB to resolve this issue professionally and fairly.

Desired Resolution: Partial refund, store credit, or exchange of the product.

Sincerely,
******* Tuccar

(Address by 14 Jun25* ***** ************ ** *** ***** **, after 15Jun25 ***** *** ****** ***** **** ********)

Order Number: **********
Store Location: Bob’s Discount Furniture – **** ****** **
Business Response
Date: 06/02/2025
Dear BBB,
We are truly sorry for the frustration. We approve a one time courtesy even exchange for the dining table. Please contact customer service at ###-###-#### to schedule the replacement.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate Liaison
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This past Thursday I went to the **** ***** ** location I bought a few items one of them was a queen size bed frame and a queen size mattress I picked up the items myself on the same day I got a rental * **** truck picked everything up and drove home when I got home once I had put the bed frame together when I placed the mattress on top the bed frame it didn't fit the bad was too small I noticed a sticker on the side of the bed that said it was a full size bed I was given the wrong item. The next day I immediately called the store to let them know right from the beginning they did everything possible to disregard me thinking I was wrong. It's been a week now and I haven't been able to sleep on the bed and mattress I paid for, I bought it from the scratch and dent section and paid with progressive leasing. Yesterday on my day off I went to the store to find a solution the manager Jonathan was super rude and disregarding he even said end of story after not being able to probe me wrong. They even altered the purchase order you can see that on the attached documents. The options they gave me was either spend more money or keep the bed they mistakenly gave me. I'm open to an agreement but I think is only fair that you guys cover the transportation expenses cause the rental truck was about a 100 dollars I don't think is fair that I have to spend a lot more for a mistake the store made. The manager Jonathan's been very rude he offer me in store credit or to bring the items back he even said he could overturn the return policy to me he has either been lying or hiding information from me plus there's the fact that someone alter the purchase order to cover themselves I suppose. Hope you care enough to fix this cause you guys wronged me. Thank you for your time and answer
Business Response
Date: 06/04/2025
Good Morning BBB,
We are very sorry to hear of the concerns that our customer
is having with the order they recently placed with us here at Bob’s. We have
been able to access the customer’s account, and we do see that this was an
outlet order.
All outlet orders are sold as is with no service, warranty,
or returns. In an effort to provide the customer a resolution our show room did
offer the customer a store credit of $200.00 as this is the amount that was
paid for the bed frame, however as this would typically be a no recourse situation
this is the most we are able to offer to make this right with the customer.
We are very sorry that we have been unable to meet their expectations
on this purchase, if they do want to continue with the store credit to
repurchase a queen frame we do suggest they contact the show room back
directly. Thank you for bringing this to our attention.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Initial Complaint
Date:05/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a bed for my child’s room and was given by the company a delivery time scheduled for between 3-6pm. Altering my schedule. The tracker they provided via text & email never showed any movement, any update, or actual information in order to track. After waiting for two hours, I received a call at 5pm that they are experiencing mechanical issues and they would not be arriving until much later - and was given a window of 7-8:30. I have two very young children and 8:30 time possibility was completely unacceptable. I requested the representative transfer me to a manager. When speaking to the the manager she said they were backed up with other visits , stating that they were at another visit. But then backtracked when I referred to the mechanical issue the initial representative told me. Bob’s is a large company that should have plans in place for issues like this to keep their promised windows. When asked what the mechanical issue was, they refused to provide such info and very much appeared fabricated as the two individuals I spoke to said differing things. The customer service was horrendous as well as the “white glove service” I paid for. An absolute awful experience.
I want to be refunded the white glove service I paid for but certainly did not receive, which is in the amount of $69.99.
Business Response
Date: 05/28/2025
Dear BBB,
We are truly sorry for the inconvenience and frustration. We approved the refund of the delivery fee $69.99 back to the card ending ****. An additional questions please reply back using the BBB channel.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate Liaison

Customer Answer
Date: 05/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:05/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online on May 11th (5/11) for an in store pickup to save cost since we just moved and are able to put it together on our own. We were told we would receive an email WITHIN 10 days about scheduling a pick up. We did NOT receive any communication via email or any notification that the delivery would be delayed. Mind you, we are sleeping on a mattress ON THE FLOOR. We received a text message on 5/19 about scheduling the delivery to the store (inside of the 10 days) but when we responded we got no response until after the store was closed just stating it was closed when we in fact answered DURING BUSINESS HOURS. We did not receive any communication for 4 DAYS. AFTER THAT. I called after we were so rudely blown off and told that we were now NOT ABLE to even SCHEDULE a delivery to the store until 5/28!!! After telling the representative, SHE DID NOT SCHEDULE THE DELIVERY!!! I then proceeded to call AGAIN just for them to tell us it is now pushed back another week when our bed is sitting in a warehouse because BOBs can’t communicate a pickup order. I will not be ordering from here again or referring anyone to this store again. We did what we were supposed to and yet we are still bed-less. Disappointing..
Business Response
Date: 05/29/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer has
been having with the recent order from us here at Bob’s. We have been unable to
locate an account with the information provided.
If the customer would please respond back to us here with
the name, phone number, or invoice number for the purchase we would be happy to
look into this and have the concerns addressed.
We do look forward to hearing back from our customer.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Customer Answer
Date: 06/04/2025
The order number is **********
it is under my boyfriends name, ****** and the phone number is either
********** or **********
Business Response
Date: 06/05/2025
Dear BBB,
We are truly sorry for the delays. After reviewing the account we can see the merchandise arrived at the store yesterday 6/4/25. The customer can contact the store to arrange the pick up as early as possible. Please reply back with any questions or concerns.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate Liaison
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Bob’s Playground 141” sectional in July 2024, and along with it purchased the “Bob’s **** ***** Guarantee”. After only a few months of normal use the fabric of the couch is covered in pilling and looks and feels disgusting. We made a report to Bob’s and they sent a technician to our home. The technician and Bob’s company continue to assert that this level of fabric breakdown is normal in less than one years time. We are disgusted and dissatisfied with this couch. We are also disgusted with the “**** ***** guarantee” which provided us no relief to our situation.
Business Response
Date: 05/28/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the sectional that they purchased from us here at Bob’s in July of
2024. We have been able to access the customer’s account, and we do see that we
sent a technician out to review the merchandise in the home on 5/23/2025.
Our technician determined that the pilling on the sectional was
due to normal use in the home over time. We have been able to review the technicians
report along with the photos he took and we do stand by this determination.
Pilling is caused
by the friction of movement, bringing excess fibers to the surface of a
material, there are tools on the market to help remove pilling as it forms on
fabrics.
It is never our
intent to disappoint a customer and we are very sorry that we have been unable
to meet their expectations on this purchase.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Customer Answer
Date: 05/29/2025

Complaint: ********

I am rejecting this response because:
The amount of pilling is excessive and ridiculous for a couch less than a year old. Just the opinion of the one technician doesn’t satisfy me in regards to this matter. Also, there are numerous reviews of this couch online with similar issues, so this should be a known issue to company and something they would work on if they stand on quality.

Sincerely,

****** *****
Business Response
Date: 06/03/2025
Good Morning BBB,
While this concern is typically not something that we cover
we will honor a one-time courtesy reselection credit on the customers sectional
for them. This will give them equal value to choose something different in the
show room. We will take the current furniture at the same time we deliver the
new selection.
If the customer does choose something of higher value, they
will be responsible for the price difference. This credit is now active (reference
number ********) and will be for the next 30 days.
We do ask that they visit their local show room at their earliest
convenience to have this taken care of. Please let us know if they do have any
questions or concerns.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Customer Answer
Date: 06/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:05/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We're experiencing a lot of back pain due to the mattress. We had to make an appointment with the doctor because the pain is unbearable. I was prescribed pain medication.

We need another mattress. Thank you!
Business Response
Date: 05/27/2025
Dear BBB,
We are truly sorry to hear about the problems with the king size mattress. We will need more details of the issues with the mattress and a close up photo showing the concern areas and a full photo showing the mattress. Once we receive this information we will be able to review the complaint and respond back using the BBB channel.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate Liaison
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a huge order for my kids room half got cancelled I had to reorder they didn’t add **** ***** to some of the items that I asked for it on. Now today there’s damage and I need a replacement I call and they keep saying I don’t have **** ***** on the Chadwick grey dresser I’m furious cause this item need to be replaced they offered to have fixed and I pay for parts but that’s not fair I wanted ***** ***** on all the kids items and they didn’t add now I have to pay and nobody in the phone will help or care the dresser is very cheap and not well made I wasn’t to worried cause I chased warranty that clearly wasn’t added and they won’t honor or help with a one time replacement I’m not made of money
Business Response
Date: 05/27/2025
Good Morning BBB,
We are so sorry to hear of the concerns that our customer is
having with their Chadwick dresser that was purchased from us here at Bob’s back
in 2023. This dresser came with a one year warranty against manufacturing defects
that would have expired in 2024.
While we can certainly understand the frustration with
wanting the goof proof coverage and not having it added onto the order at the
time of purchase, due to the amount of time that has passed we are unable to
add this coverage.
We have reviewed the photos of the dresser, due to the damages
not being consistent with a defect in production we are unable to make any exception
at this time to provide a replacement.
We have offered a courtesy technician to come out and attempt
a repair on the dresser, however that is the most we are able to do to try and
resolve these concerns. It is never out intention to disappoint a customer and
we are very sorry that we are unable to meet our customers expectations with
this order.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bobs sent us a voucher (*********) back in April for $2500.00 to replace broken furniture that was deemed unfixable by them. We went to Bobs to use the voucher to buy replacement pieces for broken furniture but Bobs has dropped that line (SKU ********) We paid $4089.17. The recliner (**************) is also dropped as well. We paid $1729.66 For a total of $5818.83. (Bobs **** ***** insurance covers these dropped items)

We e mailed them to please send a voucher for $5818.83, and I followed up on the phone with their representative who told me they have created a new ticket # (*******) and have merged the old claims to that #. On May 7th we received the same voucher (*********) dated 04/07/2025 for $2500.00 We still will not be able to purchase replacement furniture as the “New Walker Products” have been dropped. As I mentioned in my previous e mails to Bobs. This has been going on since December 2024 and we can not use the furniture.
Business Response
Date: 05/20/2025
Dear BBB,
We are truly sorry to hear about the frustration with the **** ***** voucher. Since the credit was provided by ******** we ask to contact them at ###-###-#### to discuss any details about the credit.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate Liaison
Customer Answer
Date: 05/22/2025

Complaint: ********

I am rejecting this response because: Bobs is aware that the insurance company they use has a very bad reputation and the voucher is only redeemable at Bobs. this matter has been going on since December

Sincerely,

***** *******
Business Response
Date: 05/28/2025
Good Morning BBB,
We are very sorry for any concerns our customer had with
using their warranty through ********. We have been able to access their
account and we do see that the concerns have been resolved, a new order has
been written using the **** vouchers and is scheduled for delivery on
5/28/2025.
Please let us know if our customer has any further questions
or concerns, we do look forward to having this delivered so the customer can enjoy
their new furniture.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am complaining for the Bobs discount furniture.
I hope this message finds you well.

First of all, I would like to compliment the sofa I purchased — it is beautiful, comfortable, and was a great addition to my home. I also purchased a protection plan that includes annual cleaning, which I appreciated as part of the service, but when I open claim to use this service was denied.

However, I encountered an issue that I would like to bring to your attention. Recently, I cleaned the sofa using a professional cleaning machine. The sofa covers have zippers, so I removed them carefully and followed what I believed to be a safe cleaning process. Unfortunately, the fabric shrank and no longer fits properly, which has left me very disappointed.

There were no visible instructions or warnings regarding cleaning the fabric, either on the product itself or provided at the time of purchase. I documented the process, including the weather conditions during the cleaning, and I took all precautions.

Given that I acted in good faith and followed what seemed to be common-sense steps — and considering the protection plan in place — I kindly ask for assistance resolving this issue. I believe the Better Business Bureau (BBB) may be able to help mediate this situation, as I have tried to solve it on my own without success.

Thank you very much for your time and understanding.
Wishing you a good day.
Business Response
Date: 05/20/2025
Dear BBB,
We are truly sorry to hear about the issues with the seat casings. After reviewing the account we see the one year warranty with Bob's against manufacture defect expired on 3/1/23 however the customer does have an extended accidental warranty with ******** which is still active. To file an accidental claim please contact them at ###-###-####. At this time we don't have any billable pats available. While our goal is to find every opportunity to satisfy our Customers; I am sorry that in this case, we cannot honor your claim. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.

Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate Liaison
Customer Answer
Date: 05/23/2025
I follow the advise was given to me to contact the protection plan I bought (99,99), but they denied because any damage that happened when I cleaned does not cover and I should do was to call the protection plan company for they come to my house and clean and they do that for me, but this is another lied because I had a claim denied to clean my sofa. The point is your company Bobs Furniture doesn’t care about the customer because lied to customers when we purchased the protection plan and even on this answer for the bobs Discount wasn’t recognized the fault of the company instead make me file a claim and you already know the answer that your company Bobs Discount will denied. I want one resolution for that. It is the company fault to not give instructions on how to clean the sofa. **** for example has warned and instructions on how to clean or taking care of they products or any others companies, I expected apologies and have an actions to first recognize your fault and resolve my problem of having now a damage sofa. Plus being thankful to helping Bobs discount furniture to improve your service in provide a better product to the customers for now on by provide furniture with instructions how taking care of the product, So far what I see is excused and not recognized the company’s fault and even attempted to resolve the issue and pass to others even you know they do not going to resolve the problem and make the costumer happy in choosing bobs furniture instead any other good company in the market that have a better vision and excellence in customer satisfaction. Please give me one solution.
Customer Answer
Date: 05/23/2025

********** ********

* ** ********* **** ******** ********
**** ***** ********* ******** **
* ****** *** ****** *** ***** ** ** ** ***
tact the protection plan I bought (99,99), but they denied because any damage that happened when I cleaned does not cover and I should do was to call the protection plan company for they come to my house and clean and they do that for me, but this is another lied because I had a claim denied to clean my sofa. The point is your company Bobs Furniture doesn’t care about the customer because lied to customers when we purchased the protection plan and even on this answer for the bobs Discount wasn’t recognized the fault of the company instead make me file a claim and you already know the answer that your company Bobs Discount will denied. I want one resolution for that. It is the company fault to not give instructions on how to clean the sofa. **** for example has warned and instructions on how to clean or taking care of they products or any others companies, I expected apologies and have an actions to first recognize your fault and resolve my problem of having now a damage sofa. Plus being thankful to helping Bobs discount furniture to improve your service in provide a better product to the customers for now on by provide furniture with instructions how taking care of the product, So far what I see is excused and not recognized the company’s fault and even attempted to resolve the issue and pass to others even you know they do not going to resolve the problem and make the costumer happy in choosing bobs furniture instead any other good company in the market that have a better vision and excellence in customer satisfaction. Please give me one solution.

Sincerely,

****** *****
Business Response
Date: 05/29/2025
Dear BBB,
We truly understand the frustration. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.

Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate Liaison
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this couch 3 years ago and in April when vacuuming the couch my daughter git a huge slash on her leg because the spring broke on both sides and it pocking through the couch ripped the cushion and as well as anyone who sits there the other side where the fabric and wood is exposed cannot be used because the cushion sinks into the side cause there's nothing under it besides wood and panels of couch. I tried to speak to a woman named Robin from **** ***** who told me I was not covered in plan but my insurance cover accidental how is this my fault and didn't wanna offer anything I simply wanted some type of help even somoen to try and fix taht was a no or some credit towards buying a new couch of a better quality I found this to be very unsettling especially after showing proff my daughte r got hurt from day one of filing I will be taking it to small.claims court because I refuse to throw away 1000 dollars on a couch that only 3 yrs old when I bought a 5 year coverage
Business Response
Date: 05/21/2025
Dear BBB,
We are truly sorry to hear about the frustration with the Virgo sectional. The one year manufacture defect with Bob's expired on 4/6/24. The accidental warranty with ******** is currently active however they have the right to deny any claims within their guidelines. The customer can discuss additional details by calling them at ###-###-####. While our goal is to find every opportunity to satisfy our Customers; I am sorry that in this case, we cannot honor your claim. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet his expectations. Thank you for understanding.

Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate Liaison

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Bob's Discount Furniture LLC is BBB Accredited.